So to cut to the chase - what are you contacting the customer support about?
For myself, there may be numerous reasons to contact support. With Inetbet specifically, the first reason would be to redeem your comp points. Their system isn't automated like most other RTG's, and you must actually "request" to have your points redeemed, via email. I don't know about anyone else, but chances are if I'm requesting to redeem my points, it's because I don't have any money at the moment to deposit, and sort of want to play the money I've earned now.
There have been a couple of times I've emailed to find out if I cashed out in time to make the next batch of withdrawals....sometimes if I get ahead I'll cash out a not huge amount, so that I can redeposit and "recycle" some money.
There have been quite a few times that they haven't updated their coupons once they've expired, including CM Tuesday, and I've sat waiting for the new coupon codes. I am a small, but frequent, depositor....generally anywhere from $10 to $25 tops. Sometimes that 50% or 100% coupon is the difference in whether I get some playtime/enjoyment or not, and maybe I don't want to wait for hours (see my instant gratification comment, lol).
There have been times when I've had really bad runs of luck for extended periods and lost "x" number of deposits in a row, and have asked for a small bonus (they've seldom ever said no BTW). Every few months I will generally email Inet asking for my payout % for a certain time period, as I like to keep track of this. I remember emailing them asking about Xmas bonuses this past year. So to make a long story short.....there are many different reasons I contact support. Some may seem trivial to others, but as I've mentioned, I only play at 32Red, Inetbet and 3Dice. I've been a loyal customer to all three, and expect to be treated as such...regardless of the amounts I deposit. And they all treat me very well, no complaints with that. The ONLY complaint with Inet is this email thing. They are a good casino in every other way, and I just want this fixed somehow.
For the record, I actually don't like live chat, but if that's my only option if email isn't working, I'll take it. I prefer actual email records that I can save and refer to at a later date, if need be.
And here is a PERFECT example of why Inet needs to fix their email and/or get live chat. Remember this thread:
https://www.casinomeister.com/forums/threads/inetbet-has-confiscated-my-winnings.28204/
IMO, player was right, casino was wrong as they had misprinted the terms on the coupon. The player didn't check with support prior to playing, which he should have I guess, and this is exactly what I said to him when I answered his initial post:
Just for future reference Mario, any time you take a bonus, it's always a good idea to double check what is and isn't allowed (through support), and what the WR are, and get it in writing. You shouldn't HAVE to do that, but because of all the issues that arise from bonuses, it's generally just a smart move.
But what good is emailing if (some) people aren't getting replies apparently? How long is a depositing customer expected to wait before playing? That whole issue could have been avoided if the player had checked with support first...but of course we don't know if he would have gotten a prompt reply or not. I just think in this day and age, and with all the problems/complaints with bonuses in general, all casinos need a viable alternative to email. I mean, techie issues happen as well....they need a fallback if nothing else.
Bottom line, it really shouldn't matter what I email support for...if I do, I deserve a prompt and courteous reply. Slightly off topic, last summer when the Olympics were on, I was playing the night the men's eight rowing was happening, and had emailed 32Red to claim my bonus, and ended up getting Jonathan. After he had credited me, he emailed back and we started chatting about the rowing, and our respective Canadian and UK teams. We must have exchanged half a dozen emails in the course of an hour or more. Two weeks ago, he happened to be there again when I emailed, and we exchanged a few more in re: him training a new gal there. My point is...that he (or anyone else there) is never too busy to go that extra mile and make you feel like you are valued, and that you are actually a person, and not just a gambling machine/virtual ATM. Same with 3Dice...I don't even use live chat there, but every once in a blue moon, I'll hop on and PM Ellen or Karen just to say hi and see how they're doing...or Enzo once in a while too. No one is ever too busy to talk to me, and just say hi.
Maybe I expect too much, or maybe I've just been spoiled by places like 32Red and 3Dice when it comes to their support staff. But it is what I've become accustomed to, and personally, I'm just not willing to accept any less.
K, I'll shut up now.
but still all my qs have been answered. Just waiting for a reply now on if they have a ticker to see playthrough required on bonuses. Lets see. 
rant over.
Just to compare two casinos with same software.
But its just me.
