Inetbet, are you aware?

[Pinababy69]

Sorry, I can't buy into the won't play there cause the slots are too tight theory. I never have. I have one RTG and one MG that I play at, and don't see any reason to have more. Yes, I lose just like everyone else....a hell of a lot more than I win. It's called gambling.

Four months or so ago everyone was bitching about MG software...how tight it was, how it was rigged, payouts had been adjusted...and so on. Now it's RTG software, same thing. Any of you who were here two to three years ago will remember many threads that were almost identical to this re: RTG software. But you all keep on playing? Why?

There is a poster here "oyw" who played and played and played at MG, Thunderstruck to be specific....and finally came to the conclusion that MG software was rigged. He gave up on that, and switched to RTG, where he followed the same pattern....play and play and play, he even won a random jackpot, and no surprise I guess he has played it all back, and much more besides. Now RTG software is rigged, just like MG was. And he has uninstalled all his RTG casinos as well. What's next?

If people really believe that software is rigged, and they are not enjoying their play, then way are you playing at all? I just don't get it. Maybe a break, or at least a cutback in playtime is just what the doctor ordered?

I've been playing online for going on nine years now....and I see no difference at all. I still get the occasional decent win, and I get lots of losing sessions too. I got my payout percentage for the last four years from 32Red, and it's just over 96%. Last time I checked with Inetbet a few months ago, it was just under 96%, and that's for a couple of years play as well.

I think if you play every single day, you are going to end up getting frustrated and feeling like many people in this thread...because chances are you are going to have many losing sessions overall.

As to Inetbet, I'm fairly fed up with them as well...but it has zero to do with losing. When I quit playing at a casino, it's for one of two reasons.....slow cashouts or lack of support. In Inet's case, it's the latter for me. I'm sick of emailing and getting no answer, or getting an answer hours later. So I guess my RTG days will be over, as I'm not interested in trying any new casinos. None of them seem to meet my own personal criteria of top notch support and payouts in 12-24 hours, seven days a week.

Just my two cents.

 

[paul02085]

I tried for along time to email them about trouble logging in to their site and never got a reply. I was new and thought it was odd since their rep is so good. When i finally got a response it was kind of smart a.. and right then i said to h.ll with them. What i have been reading since confirms my suspicions. I dont think they really give a damn about the players. Just my opinion.

PS- I am in no was trying to insinuate that they are not a solid casino. I am sure they are but like Pina said i just dont like their support and i dont like their attitude.

 

[gloria460]

Sorry, I can't buy into the won't play there cause the slots are too tight theory. I never have. I have one RTG and one MG that I play at, and don't see any reason to have more. Yes, I lose just like everyone else....a hell of a lot more than I win. It's called gambling

I have two I play at also but to play a casino month after month and never cash out or just get enough to keep playing isn't worth my time. I read a lot of these threads before I even downloaded these casinos to make an informed decision about where I play at. The most important thing is will I get paid After trying out many of these casinos I found two that I really like. I've won good amounts and I've lost good amounts so that keeps me interested and intrigued...the only thing that I'm going to do different is to cut back on the amount.

You either love them or hate them from time to time.

 

[kmay87]

I agree with Pinababy.

Playing at more than one casino with the same software doesn't make a lot of sense to me. When I used to be a 'hardcore' bonus bagger, I signed up for an account at every casino I could find. Obviously to collect all the bonuses. But when I stopped, it caused all sorts of problems. I'd sign up at the same casino again (because I didn't know I had an account there) and you can imagine the sort of problems it caused.

I still do a couple of the monthly bonuses going, but now I stick to one MG, one Rival and one RTG. It also works better for you in the long run - having just a single account where all your play is based will give you better loyalty benefits, and if you have a particularly bad session, sometimes (but not always) the casino may choose to give you a free chip. You won't get this kind of service with small play at numerous casinos.

In my opinion, I think calls of 'rigged' come from those players who conclude that because of one or two bad sessions, there must be something up. I've read a lot on here about how MG doesn't pay as it used to. Personally, I don't see any difference - although this doesn't necessarily mean the statement is incorrect. But today, for example, I deposited 30 in 32red and set the autoplay at 10,000 spins at 9p to give me a bit of breathing space in the slotsmeister. Later on, I see it had finished, and my balance was 52. There were no 'stunning' wins...the top one was around 18, but I was playing for gaming time as opposed to profit: it was just by luck that I got both

The thing that gets me is when people say 'I asked support and my % payout was xxx'. To use my example again, if my spins were at 90p, I could have got 30 odd spins before busting out. It's quite possible that my payout % could be zero. But as I did 9p, the percentage was more like 175% over the course of the 10k spins. If the figures used are over a 3/6 month period, and actual bet sizes were considered, they would hold more weight. However, all I'm seeing is a % after a deposit has been made and the player has busted. Do we really expect to see the same % when doing 5 spins as we do at 50p? We can hope, but it just doesn't happen. Often

I'm not suggesting the OP isn't making a valid point. I only ever played at Inet once when they had a good signup bonus. But to me, it just conjures more beliefs that casinos must be able to change the payouts of their slots. I don't know whether I'm ready to buy that yet

 

[oldtrvlagt]

Pina...I understand what you are saying about the losing myth, however, it can be perceived along with a lack of support as a black mark against the casino. Especially when I can cash out at Cherry Red (a small amount), send in my docs, Louise approves them and I'm paid all within 3 hours (on a Saturday). It's the combination that makes or breaks a casino. If I go to Foxwoods, gamble, lose, go again, lose, go again, lose I might think about going to Mohegan Sun the next time. It's no different than gambling at Inetbet, losing, losing,losing,etc.,then going to Jackpot Capital or Cherry Red. It's a combination of all these factors that will drive people to a particular casino (IMHO)

 

[jod5413]

Sorry, I can't buy into the won't play there cause the slots are too tight theory. I never have. I have one RTG and one MG that I play at, and don't see any reason to have more. Yes, I lose just like everyone else....a hell of a lot more than I win. It's called gambling.

Four months or so ago everyone was bitching about MG software...how tight it was, how it was rigged, payouts had been adjusted...and so on. Now it's RTG software, same thing. Any of you who were here two to three years ago will remember many threads that were almost identical to this re: RTG software. But you all keep on playing? Why?

There is a poster here "oyw" who played and played and played at MG, Thunderstruck to be specific....and finally came to the conclusion that MG software was rigged. He gave up on that, and switched to RTG, where he followed the same pattern....play and play and play, he even won a random jackpot, and no surprise I guess he has played it all back, and much more besides. Now RTG software is rigged, just like MG was. And he has uninstalled all his RTG casinos as well. What's next?

If people really believe that software is rigged, and they are not enjoying their play, then way are you playing at all? I just don't get it. Maybe a break, or at least a cutback in playtime is just what the doctor ordered?

I've been playing online for going on nine years now....and I see no difference at all. I still get the occasional decent win, and I get lots of losing sessions too. I got my payout percentage for the last four years from 32Red, and it's just over 96%. Last time I checked with Inetbet a few months ago, it was just under 96%, and that's for a couple of years play as well.

I think if you play every single day, you are going to end up getting frustrated and feeling like many people in this thread...because chances are you are going to have many losing sessions overall.

As to Inetbet, I'm fairly fed up with them as well...but it has zero to do with losing. When I quit playing at a casino, it's for one of two reasons.....slow cashouts or lack of support. In Inet's case, it's the latter for me. I'm sick of emailing and getting no answer, or getting an answer hours later. So I guess my RTG days will be over, as I'm not interested in trying any new casinos. None of them seem to meet my own personal criteria of top notch support and payouts in 12-24 hours, seven days a week.

Just my two cents.

And your two cents is identical to mine, so that makes four cents!!! Thank You, Pinababy, for a sane and rational post. I agree wholeheartedly with what you have said here.

 

[Pinababy69]

Pina...I understand what you are saying about the losing myth, however, it can be perceived along with a lack of support as a black mark against the casino. Especially when I can cash out at Cherry Red (a small amount), send in my docs, Louise approves them and I'm paid all within 3 hours (on a Saturday). It's the combination that makes or breaks a casino. If I go to Foxwoods, gamble, lose, go again, lose, go again, lose I might think about going to Mohegan Sun the next time. It's no different than gambling at Inetbet, losing, losing,losing,etc.,then going to Jackpot Capital or Cherry Red. It's a combination of all these factors that will drive people to a particular casino (IMHO)

Totally understand oldt....and I agree that people should only play where they are comfortable and happy. I would probably be inclined to give Slots Oasis, Cherry Red or Rushmore a try....but I doubt that I would have the necessary documentation to be approved ie. no passport and no driver's licence. No photo id at all actually. It does seem that Louise is on the ball, and available on weekends.....and IMO, are certainly giving Inetbet a run for their money from what I've read. Which is all good....no such thing as too many good casinos to choose from.

 

[Mouche12]

None of them seem to meet my own personal criteria of top notch support and payouts in 12-24 hours, seven days a week.

Just my two cents.

Well, there is one now : Buzzluck (I am no affiliate): I tried the 13 no deposit and won, could cashout 26 on a Friday, it arrived Saturday in my Moneybookers account. Live support, very nice and personal and VERY quick responses by e-mail as well. I thought u should know!

 

[catrina m]

It is all these things.

Its just not an inet are you aware thread, it is all casinos.

you have to stay tuned to the people that pay for what you do.

Can a carpenter just build a house he likes?

he has to build it by plan.

Can an electrician just wire any outlet he thinks may be needed?

Can a painter choose the color?

The way a casino performs compared to other casino's is called free enterprise

Do it like you want and hope people pay you for it.

Or do it like the people that pay you want it done.

 

[iNetBet Promos]

Hi All,
Thought I would post something in reply to the original post.

Catrinam I am sorry to hear that you have had a bad run of late however I can assure you that is all it is. However given your very small ?level of play it is perfectly possible to have results worse than expected. Especially when playing high variance games such as slots.

As our newsletter and the winners screenshots thread clearly states we do constantly have winners, many many winners in fact. However I am afraid we cannot guarantee everyone will be happy with their results. That is simply the nature of gambling.

I can however assure you that we have not changed any settings on any games as you suggest. We have not and neither would we do so. The return/percentage are set at a certain expected level when they were first introduced and have never been altered since.

We have made one change a few years back, when we improved our Video Poker tables giving better expected payouts on many of the machines, this was clearly stated in the payout table.

With Slots the average setting is 95% payback. If you want more details may I suggest looking at some previous threads in which this has been discussed or ones in which one of the developers explains how these games works. I believe their username is Dogboy001. Again these settings are not changed either on a system wide or individual basis. The latter is physically not an option within the software.

As to being cash strapped. No that is definitely not the case. As Laurie states all of our withdrawals are paid within 24 hours and we have no weekly cash out limits as many Casinos do.

Your recent loyalty bonus is based on your recent play, deposits made, other bonuses redeemed etc If it was only $5 then this is because your recent level of play did not warrant a larger credit.

Of course we are aware that we will not be able to keep every client as happy as we would like 100% of the time. We note the request for other contact methods as we have done in other threads and this is being looked at, please remember people play with us knowing this, we are not misleading anyone, however I believe that your main issue is that you have not won.

The result of the games is not within our control so if the problem is that you are losing then I am afraid there is little we can do about that. For the record your return since you have been a member is 95.8%

As I said previously we have no control over the outcome.

I hope that this clarifies a few things for people. Have a good weekend and for those of you on a little dry spell I hope your luck changes. For the rest of you doing better I hope that your luck continues.

Best Regards
iNetBet Promos

p.s Happy Mothers Day to all you mums out there

 

[ksech]

I guess my original post in this thread was misunderstood. I wasn't complaining about losing, but a win would be nice. I wanted to know why when I played at the casino the slots took forever to land. The two or three times I played there it was always the same thing. The other RTG casino I play at doesn't seem to have this problem, so I was wondering if it was a problem on my end or on the casinos end. It was taking 12-20 seconds for each spin to land. As I stated before, I play for entertainment and if I happen to win I'm ecstatic. I only play what I can afford to lose.

And....
did I miss a few months or did they change Mother's day?

 

[iNetBet Promos]

It's Mothers Day here in the UK ... but we do not mind sharing this with you guys over the pond

 

[Pinababy69]

And....
did I miss a few months or did they change Mother's day?

It's Mothers Day here in the UK ... but we do not mind sharing this with you guys over the pond

I thought I was losing my mind too, lol.....

I thought maybe I'd gone into a deep sleep a la Rip Van Winkle, and woken up in May.

 

[RobWin]

INetBet Win!

Good wins are still very possible at INetBet just as much as they ever were. I made a $20 deposit there Saturday just to low roll for a bit and started hitting a little with several small wins so then I upped my bet to $1 and had this lucky spin...NOTE: Keyword = Lucky as are all wins on slot machines...hopefully the rest of you guys that haven't seen a decent win lately will also get one soon.

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PS. INetBet, it really would be nice if you guys would implement live chat and I do hope that you guys are seriously considering doing this.

 

[KasinoKing]

PS. INetBet, it really would be nice if you guys would implement live chat and I do hope that you guys are seriously considering doing this.

Very, very unlikely IMHO.

Players have been asking iNetBet to install Live Chat for years here at CM.
For what ever obscure reason, they refuse.
I suggest all players who want live chat go somewhere else.

KK

 

[chuchu59]

Their refusal to implement live chat is acceptable if they had answered all emails promptly and correctly. Apparently there seem to be instances where this is not so.

 

[kmay87]

As others have said, I don't understand how it can be so hard to implement this.

When I'm playing at a casino, if I have a problem, I want there to be a live chat facility. Just so that I can talk to someone there and then about what it is. Granted, sometimes they can only refer it to someone else and you still have to wait, but the problem I have, and probably others from the UK, is that the phone numbers listed are often international ones, and I can't justify phoning up. Especially after reading how long these phone calls can go on for.

When all you can do is email, you expect a quick reply. I visualise people sitting in an office dealing with such matters, and then a new email pops up and they can respond instantly. I don't see how a backlog could be created. Yet the amount of times I haven't received a reply at all is not acceptable. This is a general complaint by the way, and not one targeted just at Inet.

Some casinos really should take a leaf out of 32red's book. I've had times when I've PM'd Mark or Ed, and they have responded within minutes. Even when they weren't online when I sent the PM. That is good service. But you have to ask, if those at the top can respond that quickly, when they can be forgiven for not being at their desk 24/7, why can't those whose very job is to do that?

 

[vinylweatherman]

I noticed a complaint about Inet NOT having a "playthrough ticker". Well, what happened to it then? There USED to be one, and if their isn't one now, it is because the OPERATOR has removed it. This is often seen as a NEGATIVE sign by players, as it indicates the casino DOES NOT WANT players to be able to track their wagering against the requirement.

Incidentally, the RTG "ticker" does NOT show if WR has reached zero, it ONLY shows after a bonus has been claimed, and the coupon is "active".

When I last played there, the ticker behaved in this manner. I do NOT see it now, but would EXPECT it to appear if I had an active coupon. If it does not, I will NOT take this as a "positive" change, but as a NEGATIVE one for the player.

 

[chuchu59]

The playthrough ticker is still there when an active coupon is used.

 

[WAYLANDER]

No Live Chat

People have been complaining about no live chat at Inetbet for years , i don't think they are gonna change it now.
On the one occasion i have sent them an email ( few years ago ) they answered lightning fast .

Having said that ...

What is the only reason i dont play at Inetbet ??

They don't have live chat

WAYLANDER

 

[vinylweatherman]

People have been complaining about no live chat at Inetbet for years , i don't think they are gonna change it now.
On the one occasion i have sent them an email ( few years ago ) they answered lightning fast .

Having said that ...

What is the only reason i dont play at Inetbet ??

They don't have live chat

WAYLANDER

The problem is that recently they have NOT been answering emails "lightning fast", and this complaint has become more and more frequent, and is why they need to SERIOUSLY consider the alternatives, and not just dismiss these suggestions as "not needed - we reply to emails within minutes" which has been their reasoning behind not having live chat & phone support.

It seems they have started losing players because of the experience of having an email "ignored" and having no way to contact them with a "hurry up -this is urgent" prompt.

If the playthrough counter appears after claiming a coupon, this is normal, and shows they have not removed it.

 

[funeral979]

Even if they do answer lightning fast, what if they didn't answer the question completely? Or their response brought upon another question? Are you expected to play email tag with them all day?

I would suspect a good majority of people here dont set aside a whole day just to gamble, but rather set aside an evening or a quiet afternoon to play for a few hours. It can get mighty frustrating to spend all that time waiting for an email that will hopefully answer your question.

I have had an account at Inetbet for about 5 years and have made exactly 1 deposit. They just take too long to answer emails, and the support is hardly the friendliest.

You would think that if email was their only form of communication, they would excel at it?

 

[bryand]

Shill warning

When I first started playing RTG, my PC registry got screwed up and I couldn't open the cashier. I posted the problem here and inet contacted me although I didn't mention inet nor had I ever deposited there. Their support department and I traded many emails until the problem was resolved. No other site even bothered to try.

Even though they do not have live chat or a toll free phone, its my favorite because they are fair with exceptional payouts.

 

[Nifty29]

I think some members are being a little harsh on Inetbet IMO.

No, they dont have live chat and it sometimes takes a few hours to get an email response (not always though), but Ive NEVER come across a case where they have ripped someone off, or refused to pay under an FU clause, or delayed a payout because they felt like it, or locked someones account for no reason, or insisted on paying out in instalments.

Inetbet are also the ONLY casino Im aware of that will replace a random jackpot amount if it is won from a max cashout chip - and I think that speaks volumes. Most RTGs just keep it.

If they add live chat or phone support, I think I would place them in the same category as 32Red or Rushmore (its the only reason I dont rate them there now)

At the risk of being pounced upon, I also think some people need to be patient sometimes. I cant imagine myself emailing a casino several times over a few hours (as others have stated) as it just make the whole queue even longer and creates more delays. I also think it's a bit rude, but thats only my personal opinion.

I dont accept the whole 'Inetbet have tightened their slots' theory as I have had some good runs and bad runs there recently - just like at any other times over the 5 years or so Ive been playing there. If you lose your deposit 10 times in a row - it happens. It doesnt mean the casino is cheating etc, its just bad luck.

 

[Pinababy69]

At the risk of being pounced upon, I also think some people need to be patient sometimes. I cant imagine myself emailing a casino several times over a few hours (as others have stated) as it just make the whole queue even longer and creates more delays. I also think it's a bit rude, but thats only my personal opinion.

I dont accept the whole 'Inetbet have tightened their slots' theory as I have had some good runs and bad runs there recently - just like at any other times over the 5 years or so Ive been playing there. If you lose your deposit 10 times in a row - it happens. It doesnt mean the casino is cheating etc, its just bad luck.

Nifty, I 100% agree with the second paragraph I quoted re: bad luck. Couldn't have said it better myself.

I strongly disagree with the first paragraph though...but that is just me. If they don't have the option of live chat and/or phone support, then I want my emails answered in under an hour....period. I don't think I have ever waited over half an hour for an email reply from 32Red, and in most cases, my emails are answered (courteously and relevantly) within 15 minutes or less. I can't even remember the last time I had to use live chat at 32Red...a year or more at least. I think I had waited maybe just over half an hour for my CR Monthly Match to be credited, and was anxious to play.....so rather than wait any longer I got on live chat and had it credited within five minutes. I remember they were swamped that night, it was a Friday near the first of the month, and everyone and their brother were claiming their monthlies.

I am the instant gratification type of gambler....I don't play every day, or every other day. I play maybe once a week....but when I decide I want to play, and have planned ahead for it.....I want to play now. NOT two or three or four hours from now...or whenever a CS rep gets around to answering my query. They take my money now, I want to play now.

Bottom line, if a casino like 32Red can provide that level of support, day in and day out, year after year....there is no excuse for other casinos to tell you your emails will be answered within 24 hours. Totally unacceptable to me.

I think I've said it before...there are two things I insist on from any casino I frequent. Cashouts in under 24 hours, seven days a week. And prompt (1 hour or less), courteous and relevant email replies. If they can't do this, then I won't play there.

I used to be alot more flexible years ago....but with casinos now able to process cashouts instantly, and answer emails day after day in under an hour...there is no excuse for all casinos to not adhere to the same standards.