Hi
I was sent unsolicited text messages to my UK registered mobile phone
They allowed me to sign up for an account by choosing UK in the dropdown menu and allowed me to put in a UK address
They were happy to accept 7 transactions over a month from a UK bank account
Whilst playing last night a game crashed and after waiting to see if it would sort itself out I refreshed the page and when I went back on the game the at least 8 euro winnings had not been credited as the game crashed mid tumble, my stake had been reduced back to 20p instead of 40p and the spin never completed so whilst looking how to contact them I came across something in their terms which said "Country is not one of the following Restricted Countries: USA, Netherlands, France, United Kingdom" etc so I sent them an email to ask if UK players are banned and if so I want my deposits refunding as there was never any chance I would take a penny back out once id deposited it and they should not have allowed me to register in the first place
I got this reply
Hope this email finds you well
Upon reviewing your account, it was determined that there was a violation of the terms of use because you registered from a country that is on the banned list. We do not advertise or promote anywhere that we accept players from the UK (if this is the case why is the UK an option in the drop down list? it could easily be removed, be greyed out or have a disclaimer on the sign up page to say we don't accept players from x,y,z)
The terms of use are clearly written and accepted by you; unfortunately, we cannot influence your decisions. (Who has time to read streams of terms on every site and it never even occurred to me that id not be allowed to play when UK is an option to select)
Furthermore, we do not state anywhere on our website that we accept players from the UK. This should have been evident from the fact that the currency used on our site is Euro.
A refund on played funds is not an option. I'm sure you understand this. ( I 100% do not accept this)
Additionally, I've taken the initiative to ban your account and blacklist your email address, as well as the credit/debit card used for deposits, to prevent any further discrepancies. (Great so they have now cut off any way I can contact them)
Furthermore, your phone number has been removed from our system, ensuring that you will no longer receive promotional SMS messages. To unsubscribe from promotional emails, please use the unsubscribe button located at the bottom of the promotional email. (Isn't that great that I will no longer get text messages and I can unsubscribe from emails for a company I could never play with)
We are sorry for this situation and wish you all the best in the future
Best regards,
I have reported them to my bank in the hope of at least stopping the last 2 transactions made last night
Surely this is not acceptable to allow someone to register from a restricted country in the first place, happily take their money but had I won anything at this point I would then have found out I'm in violation of their terms and they are closing my account and that's the end of it. We will keep your winnings and anything you have ever deposited too
I was sent unsolicited text messages to my UK registered mobile phone
They allowed me to sign up for an account by choosing UK in the dropdown menu and allowed me to put in a UK address
They were happy to accept 7 transactions over a month from a UK bank account
Whilst playing last night a game crashed and after waiting to see if it would sort itself out I refreshed the page and when I went back on the game the at least 8 euro winnings had not been credited as the game crashed mid tumble, my stake had been reduced back to 20p instead of 40p and the spin never completed so whilst looking how to contact them I came across something in their terms which said "Country is not one of the following Restricted Countries: USA, Netherlands, France, United Kingdom" etc so I sent them an email to ask if UK players are banned and if so I want my deposits refunding as there was never any chance I would take a penny back out once id deposited it and they should not have allowed me to register in the first place
I got this reply
Hope this email finds you well
Upon reviewing your account, it was determined that there was a violation of the terms of use because you registered from a country that is on the banned list. We do not advertise or promote anywhere that we accept players from the UK (if this is the case why is the UK an option in the drop down list? it could easily be removed, be greyed out or have a disclaimer on the sign up page to say we don't accept players from x,y,z)
The terms of use are clearly written and accepted by you; unfortunately, we cannot influence your decisions. (Who has time to read streams of terms on every site and it never even occurred to me that id not be allowed to play when UK is an option to select)
Furthermore, we do not state anywhere on our website that we accept players from the UK. This should have been evident from the fact that the currency used on our site is Euro.
A refund on played funds is not an option. I'm sure you understand this. ( I 100% do not accept this)
Additionally, I've taken the initiative to ban your account and blacklist your email address, as well as the credit/debit card used for deposits, to prevent any further discrepancies. (Great so they have now cut off any way I can contact them)
Furthermore, your phone number has been removed from our system, ensuring that you will no longer receive promotional SMS messages. To unsubscribe from promotional emails, please use the unsubscribe button located at the bottom of the promotional email. (Isn't that great that I will no longer get text messages and I can unsubscribe from emails for a company I could never play with)
We are sorry for this situation and wish you all the best in the future
Best regards,
I have reported them to my bank in the hope of at least stopping the last 2 transactions made last night
Surely this is not acceptable to allow someone to register from a restricted country in the first place, happily take their money but had I won anything at this point I would then have found out I'm in violation of their terms and they are closing my account and that's the end of it. We will keep your winnings and anything you have ever deposited too