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I won the random jackpot! Palace of chance,,(or did I)

Discussion in 'Casino Complaints - Non-Bonus Issues' started by mysticjoz, Apr 15, 2007.

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    Apr 15, 2007
  1. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    :lolup: They have no problem getting our deposits.. they just wont pay a big win! But my biggest peeve is they called my home and told me "I would be paid!" I followed "thier" rules... now I am being accused of "free chip abuse" and "bonus hunting".. The latest one... The casino manager is going to publish my account history right here !! (that would be his fudged version!) He just wiped out a pending wire transfer of $2500.00 and my balance of $4984.22! so where do I go now guys?? any and all help appreciated! I have screenshots of everything and copies of my "chat" with the "casino manager" of Palace of Chance! (or as I call them now,,"Palace of Fat chance your gonna get paid!"
    thanks
    mystic
     
  2. Apr 15, 2007
  3. tim5ny

    tim5ny Quit Gambling

    You live in the good ol U.S.A. , so they don't worry about the repercussions of stiffing you out of your winnings. It's a no-holds barred fleecing of the Americans until the end, which I hope comes sooner than later.
     
    2 people like this.
  4. Apr 15, 2007
  5. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Details are always useful in these situations. Did you win off a bonus? Did you abide by all T&C? Most RTG casinos have a max pay out of 5x or 10x bonus (or 5x or 10x deposit) when a bonus is used, even when all WR are met.

    You may contact the casino representative via THIS LINK As the rep hasn't been here in several days, I suggest both a PM and a private email.

    State your problem clearly (without name calling). Remain polite.

    If you'd like member opinions (you may not like our conclusions, advice, and/or suggestions), please give us more details.

    Good luck.


    P.S.

    Found the following on their 'Rules' page:

     
  6. Apr 15, 2007
  7. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Yes, I have contacted him...

    Yes, I have already contacted the "casino manager".. I won off a deposit. I had made a deposit fo $25 no coupon, no chip (this time).. I hit the random jackpot. I recieved a call at my home that "I would be paid" and I adhered to every stipulation to the letter. During my "playthrought $1000) I hit blackjack for $2500.00 (acutally I had passed the $1000 point and was going into the $3000 mark when I hit blackjack) so i put $3000 back into this casino while I watched my $2500 pending wire transfer sit there). The casino manager went to accounting and told them not to wire the winnings. It bothers me the most because He wiped out my whole account. I have copied of my chats with him and screen shots of everything! Maybe if he did not call my home and say I would be paid> I wouldn't be so upset. He has insulted me and made fun of me and threatened me. (I am permanently disabled) I spoke with an employee yesterday who said the casino manager is doing this to alot of players.!!!!
     
    3 people like this.
  8. Apr 15, 2007
  9. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Because I'm new, I haven't had this problem yet! But this is absolutely horrible! I can only imagine how peed you are. What a load of crap. I cant even begin to understand how they can do this to you. I am so sorry for you and sincerely hope you get your cash. All the members here are really with it when it comes to things like this so someone should be able to help you. But, thanks for the info, if that's the case I will never play there. Good Luck with getting it straightened out.
    -Patrina
     
    1 person likes this.
  10. Apr 15, 2007
  11. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    RTG

    ....... and some still wonder why RTG is probably the least trusted brand out there.

    Odd how they only seem to object when this player hits a big Random Jackpot. In order to abuse bonuses and free chips, one has to be given them in the first place.

    Only RTG casinos seem to have this funny rule about max cashout even with no bonus taken.
     
    2 people like this.
  12. Apr 15, 2007
  13. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Yeah, I have been quoted that "abuse" garbage by the casino manager repeatedly

    :what: I have been quoted that abuse bonus garbage so many times... the whole point is they promised the payment. They called my home .. they led me on for 10 days! All the while telling me I would be paid. Now as it stands I have not even seen the $250.00. which to me is a crock. If they had not called my home to say I would be paid, I don't think I would be as botherered. But the $2500.00 I hit on blackjack should be paid, at that point I had "played through" the $1000.00 plus another $1500-$2000.00. That would be to me the same as cash.. I started taking screen shots because I saw numbers in my account changing. This "casino" does not give out 3 free chips in a row... but I was accused of that. I was accused of alot.
    If this were the way he felt why did he not say so to begin with. Instead of calling here to say I would get paid if I did the cashout thier way.
    thanks everyone
    mysticjoz
     
  14. Apr 15, 2007
  15. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Hey there, So sorry, I meant to reply instead I quoted. I probably would still be quoting and not replying if it weren't for some kind soul who kinda gave me a hint;) Anyway, back to your thread. Are they allowed to do that, put a copy of your account history here? That would really prove their ruthlessness, where is this place located? Did you do anything to give them grounds for freezing your money? Not that I think that should be allowed anyhow. Did you happen to tape the phonecall? Jeez, I would be freaking out too. What a bunch of fricken wieners.
     
  16. Apr 15, 2007
  17. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    It's a sorry state of affairs when casinos outright hate winners. RTG casinos offer bonuses left and right. This one punishes players for accepting the offers, and then having the audacity to actually win a bit.

    That rule alone screams 'stay away' from this casino! Is this a common rule at RTG's?
     
    1 person likes this.
  18. Apr 16, 2007
  19. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania


    For the rogue ones, yes :)

    Speaking of which, why isn't this casino rogued yet ;)
     
    1 person likes this.
  20. Apr 16, 2007
  21. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Lifetime deposits??!!

    :lolup:OK this one too!!roflmao... that day i depositted $25 (no coupon no "free chip". Over the course of a few months I had deposit a total of about 1300. This is another number in my account that changed, not once but 3 times! First it was that I accepted $1000 in free chips.. then it was two grand then $2500 and last stated $3000 (This is documented in the chat session, he goes up, and up!).. point still being .. playing with my wins you add the 1300 deposits then the 2500 playthough should still entitle me to that $2500 black jack hit! I told them keep your slot money just pay the blackjack hit.. his words.. (and I printed the whole chat for my records were "you will never see that $2500, never". Anyone who wishes to request copies of this chat, let me know. I don't want to have to post it, as a matter of fact I don't know if I can post it. but I will forward both of these chats to anyone who would like to look them over.
    I honestly don't know what I ever did to him (the mananger Andre rossi) He told me I would be paid. he laid out the rules... I followed them to the letter! No I did not "tape" the phone call, My fifteen year old son was here as well as my 12 year old... both were psyched! and I told them after hanging up the phone, "yes they are going to pay it! I told my older son "I can get you that laptop you need!".. They walked me through step by steps how to follow thier rules in order to get the cashout. I loved playing there.. they do have some awesome games. But, NOTHING gave this manager the right to literally wipe out my whole account. NO, it is not "locked" I can still sign out... my balance is 0... my "pending payment" is 0. and he left me with 53 comp points.
     
    1 person likes this.
  22. Apr 16, 2007
  23. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Sorry, I didn't mean to imply you should of known to "tape" the call. Just that when I'm dealing with business matters I will record some of my conversations. Of course, you didn't think you would have to tape your conversation. I was just wondering cause you might of been able to use it, if you had, right? Didn't mean to worsen the matter, just trying to help.:)
     
  24. Apr 16, 2007
  25. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    It really doesn't matter what you do with these Rogue Casinos, they will still **** you and steal your money. You gotta give it to them - they are very inventive with their tricks.

    This is so funny. "Life time max cash out rule" will this time mean you can only cash out 10x $25 = $250.

    Just stay away from these casinos. You played with fire and you gotta learn better.
     
    2 people like this.
  26. Apr 16, 2007
  27. patrina

    patrina Senior Member

    Occupation:
    injured do to mva/self employed
    Location:
    Ontario, Canada
    Perfectly said, and with me I have to always go check again which ones are rogued cause I forget, too many times I have almost downloaded a casino and then said, whoa, is this one in the rogue section? sure enough it was, not to get off the thread but that is great advice.:thumbsup:
     
  28. Apr 16, 2007
  29. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Don't know why..

    I honestly don't know why they are not rogued yet... As far as "this alone screams stay away from me!"... yes that is why my first post says "I wish I found this site 1 day earlier!" THUMBS UP all (used my quota on the chat!)
    thanks everyone..
    mysticjoz
    PS: mousey> I have personally contacted him via email, email gives your standard 'your email has been appointed to a rep" "you will hear back within 24 hrs. but you never do".. chat and phone.. it has ben almost two weeks since my win. He has not been here because he now knows, if he does not pay I will publlish my story copies have been forwarded. I abided by the rules.. this is a portion of the chat to give an example of his lies...

    Andre: I tried to talk to accounting and they took the decision already
    Andre: sure
    mysticjoz: i got the story of a lifetime for fortune times
    Andre: I would do the same
    mysticjoz: you have been notified by RTG already
    Andre: okay
    mysticjoz: NO you did not
    mysticjoz: you gave me your word
    mysticjoz: 2500 if I played through the 1000
    Andre: we will answer to any question regarding this decision
    mysticjoz: how do you sleep at night?
    Andre: I'm not the company owner or accounting manager
    mysticjoz: there is no decision... you told me already
    mysticjoz: you do not like me
    Andre: I sleep ok
    Andre: I do
    Andre: I always did
    mysticjoz: you are "paying me dn locking me out
    mysticjoz: my 15 year old is right here
    mysticjoz: he was when i won
    Andre: I'm sorry rules are clear
    mysticjoz: you made a promise and "gave me your word" that I would be paid and then you would lock the account r
    mysticjoz: no andre you are full of it
    Andre: a n d this rule have been made to protect us to free chipper abusers
    mysticjoz: you said it was approvedia
    Andre: BRB
    mysticjoz: lol
    mysticjoz: chip abuser...
    mysticjoz: lol
    mysticjoz: you stole money from my checking account..
    mysticjoz: 5 $20 withdrawals totalling 100 :notworthy
    mysticjoz: that was 5 of your "free chips"
    Andre: you requested $2500 in free chips :lolup:
    mysticjoz: Andre last week it was 1000
    mysticjoz: so you say
    mysticjoz: you leave and are gone from chat for 20 minuts
    mysticjoz: i have already read about you
    mysticjoz: you fudge the numbers and accuse players of chip abuse
    mysticjoz: my bank has it documented regarding your unauthorized withdrawals
    mysticjoz: You gave me YOUR word.. this
    Andre: I'm sorry but our accounting department looked into your account:confused:
    mysticjoz: WAS approved already...
    An dr e: you receive up to 3 free chips in a row:confused:
    mysticjoz: Now you decide not to pay me'
    Andre: sorry your cash out isn't approved yet
    Andre: I cannot decide
    mysticjoz: YOU PEOPLE WILL NOT GIVE OUT 3 CHIPS IN A ROW
    Andre: it's accounting dep that decide
    mysticjoz: ANY CHIPS IN A ROW WERE FOR MONEY MISSING FROM MY BANK ACCOUNT
    Andre: yes I can also show it to you
    Andre: not at all
    mysticjoz: AND THE STATEMENT SAY $20 WITHDRAWAL POC PALACE-OF-CHANCE
    mysticjoz: NO because you changed it
    Andre: please note that you receive $2800 in bonus money:lolup:
    mysticjoz: i saw
    mysticjoz: I just played through t$4000.00
    mysticjoz: plus $1000
    mysticjoz: plus my depostis
    Andre: what did you see?
    mysticjoz: you wanna go there?
    Andre: this is not a good reson to void the casino rules
    mysticjoz: you promised me payment of th e 2500 ba nk wire
    Andre: *reason
    mysticjoz: the day before yesterday
    mysticjoz: when you said you "would pay me and close my account"
    mysticjoz: you do this to everyone
    mysticjoz: now that i have screen shots of everything..
    mysticjoz: i am going to have you shut down
    mysticjoz: you have no right
    mysticjoz: i am disabled with 2 kidsand
    Andre: I did, but when accounting checked your account told me that we cannot pay that amount since your total bonus money is received is almost 3 times the amount you deposited :confused:
    mysticjoz: to me someone s word is thier reputation
    Andre: I'm very sorry about that
    mysticjoz: no you are not
    mysticjoz: it was approved
    Andre: it is not
    mysticjoz: it was too
    mysticjoz: i am cashing out this $2000 balance
    mysticjoz: you claims fastest payouts
    Andre: accounting checked o ut you r account and realized you are not eligible for the total of your request:confused:
    mysticjoz: put it inmy click to pay
    mysticjoz: and how would that be?
    Andre: we approved $250 already:lolup:
    mysticjoz: no
    mysticjoz: i cashed out $2500.00
    mysticjoz: I was approved
    mysticjoz: I have $2000.00 still in there
    mysticjoz: I am cashing out the $2000
    mysticjoz: I want the amount in full
    Andre: I'm sorry you are not eligible to receive it
    mysticjoz: keep YOUR 2500 pay the 2000
    mysticjoz: we will see about that
    mysticjoz: how do you sleep at night?
    Andre: we cannot
    Andre: we already approved $250
    mysticjoz: yes andre you can
    mysticjoz: and where is the 250.00???
    mysticjoz: my bank account??
    mysticjoz: I can assure you ... I am taking these screen shots to the company that approved you
    Andre: I'm sorry you are taking it in the wrong way
    mysticjoz: and the one where I was told it was apprved and would be depositted in my bank account via wire transfer $2500
    Andre: instead to appreciate what we did for you:notworthy
    mysticjoz: I won a $6100.00 random jackpot and you want to pay me $250?
    mysticjoz: you want me to be grateful????
    mysticjoz: no
    mysticjoz: I was aproved and promised the sum of 2500 at at time
    Andre: I'm sorry but I tried to get you paid:lolup:
    mysticjoz: I was promised payment in full of 2500.00 if I requested my withdrawals in increments of $2500.00
    mysticjoz: no you did not
    mysticjoz: i want to speak with accounting
    Andre: I knew that accounting will be checking your account carefully
    mysticjoz: YOU aare the manager
    mysticjoz: YOU are famous for this andre
    mysticjoz: I will take this to all higher levels ...
    mysticjoz: goodbye
    And re: bye
    FPRIVATE "TYPE=PICT;ALT=Chat Information"Chat session has been terminated by the site operator.
     
    1 person likes this.
  30. Apr 16, 2007
  31. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    This is such a shame. I won't even ask why you were playing there in the first place... :eek2:

    Mystic, unfortunately, I don't think you even have the option of filing a complaint with RTG as they are being sold. I believe CM has pretty much thrown up his hands trying to intervene for players at unaccredited RTGs -- particularly those who have recently been placed (again) on the Not Recommended list (Virtual Group).

    See the RTG page HERE if you haven't already.
     
  32. Apr 17, 2007
  33. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Altering logs.

    If the casino are altering account and play logs this goes beyond rogue casinos with rogue rules, it is a serious crime (fraud). Worse, if the "free chips" were actually taken from the bank account as $20 debits, this is theft.

    If there is anything beneath the gutter in casino behaviour, this lot seem to have found it. If RTG are allowing this level of behaviour without taking any action against the licencee, they are just as bad as the casino. They are supposed to have the Hastings dispute facility up and running, but it has been all promises and no action.
    The well run RTG casinos need to get their collective heads out of the sand and realise that being associated by software with such behaviour cannot be good for business. THEY might be able to put pressure on RTG, especially given that the intended sale could be disrupted if operators complain about the lack of intregrity associated with the RTG brand.
     
    1 person likes this.
  34. Apr 17, 2007
  35. mysticjoz

    mysticjoz Senior Member

    Occupation:
    disabled~ (still capable of being pretty darn stub
    Location:
    somewhere... over the rainbow!
    Its over and damage to me will remain..

    Hi All,
    Normally I don't give up easy..but this is over and done. I have learned now NOT to take "free chips" like they say.. "nothing in life is free" ... the free chips were not free they cost me 7 grand in total winnings. The only offer from "the Palace of Chance" was the $250.00 The Manager of Palace of Chance has no ethics and morals. That wll "come around" one day. I did not promise my older son "a laptop" until they called and said I "will be paid" then I made that promise. It is obvious the numbers were tampered with. You can all tell by the chat that Mr. Rossi is Lying since he changes like the wind. That will not get me paid, nor will the excess money removed from my account ever be returned. My account went from alot of money... to zero with the push of a button! The company that oversees him sent me an email saying "they would forward " the message to Mr. Rossi. Needless to say that is the last I ever heard from them. (In my book that is not even a slap on the back of the hand.).
    I guess I will end this with Thank you all for your, input, comments and suggestions.. I will state one thing... If I were to walk into a land based casino, place a bet and win" I would not be quoted "playthroughs" and ""free chip abuse" ..I would be paid.
    Thanks all :notworthy
    mysticjoz
    :notworthy :notworthy
     
    Last edited: Apr 17, 2007
    1 person likes this.
  36. Apr 17, 2007
  37. belgamo

    belgamo RIP Tony :(

    Occupation:
    gambler
    Location:
    usa
    DELETE DELETE DELETE
     
  38. Apr 22, 2007
  39. lnspin

    lnspin Senior Member webmeister

    Occupation:
    Webmaster - Mygamblinglife.com
    Location:
    WorldWide


    Just to get a little satisfaction , make a complaint with your bank that the withdrals were unauthorised
     
    1 person likes this.
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