I won the random jackpot! Palace of chance,,(or did I)

[mysticjoz]

They have no problem getting our deposits.. they just wont pay a big win! But my biggest peeve is they called my home and told me "I would be paid!" I followed "thier" rules... now I am being accused of "free chip abuse" and "bonus hunting".. The latest one... The casino manager is going to publish my account history right here !! (that would be his fudged version!) He just wiped out a pending wire transfer of $2500.00 and my balance of $4984.22! so where do I go now guys?? any and all help appreciated! I have screenshots of everything and copies of my "chat" with the "casino manager" of Palace of Chance! (or as I call them now,,"Palace of Fat chance your gonna get paid!"
thanks
mystic

 

[tim5ny]

You live in the good ol U.S.A. , so they don't worry about the repercussions of stiffing you out of your winnings. It's a no-holds barred fleecing of the Americans until the end, which I hope comes sooner than later.

 

[Mousey]

Details are always useful in these situations. Did you win off a bonus? Did you abide by all T&C? Most RTG casinos have a max pay out of 5x or 10x bonus (or 5x or 10x deposit) when a bonus is used, even when all WR are met.

You may contact the casino representative via THIS LINK As the rep hasn't been here in several days, I suggest both a PM and a private email.

State your problem clearly (without name calling). Remain polite.

If you'd like member opinions (you may not like our conclusions, advice, and/or suggestions), please give us more details.

Good luck.


P.S.

Found the following on their 'Rules' page:

Any player exhibiting "bonus hunting/abusing" behavior may have their account terminated and/or bonuses seized. Bonus hunting/abusing behavior is defined by the management on a case-by-case basis. Lifetime Max Cashout Rule: When a player's total amount of bonuses received over the lifetime of their account is greater than or equal to the total amount of deposits made, the maximum cashout will be ten times the deposit from which the player hit their win..

 

[mysticjoz]

Yes, I have contacted him...

Yes, I have already contacted the "casino manager".. I won off a deposit. I had made a deposit fo $25 no coupon, no chip (this time).. I hit the random jackpot. I recieved a call at my home that "I would be paid" and I adhered to every stipulation to the letter. During my "playthrought $1000) I hit blackjack for $2500.00 (acutally I had passed the $1000 point and was going into the $3000 mark when I hit blackjack) so i put $3000 back into this casino while I watched my $2500 pending wire transfer sit there). The casino manager went to accounting and told them not to wire the winnings. It bothers me the most because He wiped out my whole account. I have copied of my chats with him and screen shots of everything! Maybe if he did not call my home and say I would be paid> I wouldn't be so upset. He has insulted me and made fun of me and threatened me. (I am permanently disabled) I spoke with an employee yesterday who said the casino manager is doing this to alot of players.!!!!

 

[patrina]

Yes, I have already contacted the "casino manager".. I won off a deposit. I had made a deposit fo $25 no coupon, no chip (this time).. I hit the random jackpot. I recieved a call at my home that "I would be paid" and I adhered to every stipulation to the letter. During my "playthrought $1000) I hit blackjack for $2500.00 (acutally I had passed the $1000 point and was going into the $3000 mark when I hit blackjack) so i put $3000 back into this casino while I watched my $2500 pending wire transfer sit there). The casino manager went to accounting and told them not to wire the winnings. It bothers me the most because He wiped out my whole account. I have copied of my chats with him and screen shots of everything! Maybe if he did not call my home and say I would be paid> I wouldn't be so upset. He has insulted me and made fun of me and threatened me. (I am permanently disabled) I spoke with an employee yesterday who said the casino manager is doing this to alot of players.!!!!

Because I'm new, I haven't had this problem yet! But this is absolutely horrible! I can only imagine how peed you are. What a load of crap. I cant even begin to understand how they can do this to you. I am so sorry for you and sincerely hope you get your cash. All the members here are really with it when it comes to things like this so someone should be able to help you. But, thanks for the info, if that's the case I will never play there. Good Luck with getting it straightened out.
-Patrina

 

[vinylweatherman]

RTG

....... and some still wonder why RTG is probably the least trusted brand out there.

Odd how they only seem to object when this player hits a big Random Jackpot. In order to abuse bonuses and free chips, one has to be given them in the first place.

Only RTG casinos seem to have this funny rule about max cashout even with no bonus taken.

 

[mysticjoz]

Yeah, I have been quoted that "abuse" garbage by the casino manager repeatedly

I have been quoted that abuse bonus garbage so many times... the whole point is they promised the payment. They called my home .. they led me on for 10 days! All the while telling me I would be paid. Now as it stands I have not even seen the $250.00. which to me is a crock. If they had not called my home to say I would be paid, I don't think I would be as botherered. But the $2500.00 I hit on blackjack should be paid, at that point I had "played through" the $1000.00 plus another $1500-$2000.00. That would be to me the same as cash.. I started taking screen shots because I saw numbers in my account changing. This "casino" does not give out 3 free chips in a row... but I was accused of that. I was accused of alot.
If this were the way he felt why did he not say so to begin with. Instead of calling here to say I would get paid if I did the cashout thier way.
thanks everyone
mysticjoz

 

[patrina]

Hey there, So sorry, I meant to reply instead I quoted. I probably would still be quoting and not replying if it weren't for some kind soul who kinda gave me a hint Anyway, back to your thread. Are they allowed to do that, put a copy of your account history here? That would really prove their ruthlessness, where is this place located? Did you do anything to give them grounds for freezing your money? Not that I think that should be allowed anyhow. Did you happen to tape the phonecall? Jeez, I would be freaking out too. What a bunch of fricken wieners.

 

[Mousey]

It's a sorry state of affairs when casinos outright hate winners. RTG casinos offer bonuses left and right. This one punishes players for accepting the offers, and then having the audacity to actually win a bit.

Lifetime Max Cashout Rule: When a player's total amount of bonuses received over the lifetime of their account is greater than or equal to the total amount of deposits made, the maximum cashout will be ten times the deposit from which the player hit their win..

That rule alone screams 'stay away' from this casino! Is this a common rule at RTG's?

 

[winbig]

That rule alone screams 'stay away' from this casino! Is this a common rule at RTG's?

For the rogue ones, yes

Speaking of which, why isn't this casino rogued yet

 

[mysticjoz]

Lifetime deposits??!!

OK this one too!!roflmao... that day i depositted $25 (no coupon no "free chip". Over the course of a few months I had deposit a total of about 1300. This is another number in my account that changed, not once but 3 times! First it was that I accepted $1000 in free chips.. then it was two grand then $2500 and last stated $3000 (This is documented in the chat session, he goes up, and up!).. point still being .. playing with my wins you add the 1300 deposits then the 2500 playthough should still entitle me to that $2500 black jack hit! I told them keep your slot money just pay the blackjack hit.. his words.. (and I printed the whole chat for my records were "you will never see that $2500, never". Anyone who wishes to request copies of this chat, let me know. I don't want to have to post it, as a matter of fact I don't know if I can post it. but I will forward both of these chats to anyone who would like to look them over.
I honestly don't know what I ever did to him (the mananger Andre rossi) He told me I would be paid. he laid out the rules... I followed them to the letter! No I did not "tape" the phone call, My fifteen year old son was here as well as my 12 year old... both were psyched! and I told them after hanging up the phone, "yes they are going to pay it! I told my older son "I can get you that laptop you need!".. They walked me through step by steps how to follow thier rules in order to get the cashout. I loved playing there.. they do have some awesome games. But, NOTHING gave this manager the right to literally wipe out my whole account. NO, it is not "locked" I can still sign out... my balance is 0... my "pending payment" is 0. and he left me with 53 comp points.

 

[patrina]

Sorry, I didn't mean to imply you should of known to "tape" the call. Just that when I'm dealing with business matters I will record some of my conversations. Of course, you didn't think you would have to tape your conversation. I was just wondering cause you might of been able to use it, if you had, right? Didn't mean to worsen the matter, just trying to help.

 

[cyprean]

It really doesn't matter what you do with these Rogue Casinos, they will still **** you and steal your money. You gotta give it to them - they are very inventive with their tricks.

This is so funny. "Life time max cash out rule" will this time mean you can only cash out 10x $25 = $250.

Just stay away from these casinos. You played with fire and you gotta learn better.

 

[patrina]

It really doesn't matter what you do with these Rogue Casinos, they will still **** you and steal your money. You gotta give it to them - they are very inventive with their tricks.

This is so funny. "Life time max cash out rule" will this time mean you can only cash out 10x $25 = $250.

Just stay away from these casinos. You played with fire and you gotta learn better.

Perfectly said, and with me I have to always go check again which ones are rogued cause I forget, too many times I have almost downloaded a casino and then said, whoa, is this one in the rogue section? sure enough it was, not to get off the thread but that is great advice.

 

[mysticjoz]

Don't know why..

I honestly don't know why they are not rogued yet... As far as "this alone screams stay away from me!"... yes that is why my first post says "I wish I found this site 1 day earlier!" THUMBS UP all (used my quota on the chat!)
thanks everyone..
mysticjoz
PS: mousey> I have personally contacted him via email, email gives your standard 'your email has been appointed to a rep" "you will hear back within 24 hrs. but you never do".. chat and phone.. it has ben almost two weeks since my win. He has not been here because he now knows, if he does not pay I will publlish my story copies have been forwarded. I abided by the rules.. this is a portion of the chat to give an example of his lies...

Andre: I tried to talk to accounting and they took the decision already
Andre: sure
mysticjoz: i got the story of a lifetime for fortune times
Andre: I would do the same
mysticjoz: you have been notified by RTG already
Andre: okay
mysticjoz: NO you did not
mysticjoz: you gave me your word
mysticjoz: 2500 if I played through the 1000
Andre: we will answer to any question regarding this decision
mysticjoz: how do you sleep at night?
Andre: I'm not the company owner or accounting manager
mysticjoz: there is no decision... you told me already
mysticjoz: you do not like me
Andre: I sleep ok
Andre: I do
Andre: I always did
mysticjoz: you are "paying me dn locking me out
mysticjoz: my 15 year old is right here
mysticjoz: he was when i won
Andre: I'm sorry rules are clear
mysticjoz: you made a promise and "gave me your word" that I would be paid and then you would lock the account r
mysticjoz: no andre you are full of it
Andre: a n d this rule have been made to protect us to free chipper abusers
mysticjoz: you said it was approvedia
Andre: BRB
mysticjoz: lol
mysticjoz: chip abuser...
mysticjoz: lol
mysticjoz: you stole money from my checking account..
mysticjoz: 5 $20 withdrawals totalling 100 :notworthy
mysticjoz: that was 5 of your "free chips"
Andre: you requested $2500 in free chips
mysticjoz: Andre last week it was 1000
mysticjoz: so you say
mysticjoz: you leave and are gone from chat for 20 minuts
mysticjoz: i have already read about you
mysticjoz: you fudge the numbers and accuse players of chip abuse
mysticjoz: my bank has it documented regarding your unauthorized withdrawals
mysticjoz: You gave me YOUR word.. this
Andre: I'm sorry but our accounting department looked into your account
mysticjoz: WAS approved already...
An dr e: you receive up to 3 free chips in a row
mysticjoz: Now you decide not to pay me'
Andre: sorry your cash out isn't approved yet
Andre: I cannot decide
mysticjoz: YOU PEOPLE WILL NOT GIVE OUT 3 CHIPS IN A ROW
Andre: it's accounting dep that decide
mysticjoz: ANY CHIPS IN A ROW WERE FOR MONEY MISSING FROM MY BANK ACCOUNT
Andre: yes I can also show it to you
Andre: not at all
mysticjoz: AND THE STATEMENT SAY $20 WITHDRAWAL POC PALACE-OF-CHANCE
mysticjoz: NO because you changed it
Andre: please note that you receive $2800 in bonus money
mysticjoz: i saw
mysticjoz: I just played through t$4000.00
mysticjoz: plus $1000
mysticjoz: plus my depostis
Andre: what did you see?
mysticjoz: you wanna go there?
Andre: this is not a good reson to void the casino rules
mysticjoz: you promised me payment of th e 2500 ba nk wire
Andre: *reason
mysticjoz: the day before yesterday
mysticjoz: when you said you "would pay me and close my account"
mysticjoz: you do this to everyone
mysticjoz: now that i have screen shots of everything..
mysticjoz: i am going to have you shut down
mysticjoz: you have no right
mysticjoz: i am disabled with 2 kidsand
Andre: I did, but when accounting checked your account told me that we cannot pay that amount since your total bonus money is received is almost 3 times the amount you deposited
mysticjoz: to me someone s word is thier reputation
Andre: I'm very sorry about that
mysticjoz: no you are not
mysticjoz: it was approved
Andre: it is not
mysticjoz: it was too
mysticjoz: i am cashing out this $2000 balance
mysticjoz: you claims fastest payouts
Andre: accounting checked o ut you r account and realized you are not eligible for the total of your request
mysticjoz: put it inmy click to pay
mysticjoz: and how would that be?
Andre: we approved $250 already
mysticjoz: no
mysticjoz: i cashed out $2500.00
mysticjoz: I was approved
mysticjoz: I have $2000.00 still in there
mysticjoz: I am cashing out the $2000
mysticjoz: I want the amount in full
Andre: I'm sorry you are not eligible to receive it
mysticjoz: keep YOUR 2500 pay the 2000
mysticjoz: we will see about that
mysticjoz: how do you sleep at night?
Andre: we cannot
Andre: we already approved $250
mysticjoz: yes andre you can
mysticjoz: and where is the 250.00???
mysticjoz: my bank account??
mysticjoz: I can assure you ... I am taking these screen shots to the company that approved you
Andre: I'm sorry you are taking it in the wrong way
mysticjoz: and the one where I was told it was apprved and would be depositted in my bank account via wire transfer $2500
Andre: instead to appreciate what we did for you:notworthy
mysticjoz: I won a $6100.00 random jackpot and you want to pay me $250?
mysticjoz: you want me to be grateful????
mysticjoz: no
mysticjoz: I was aproved and promised the sum of 2500 at at time
Andre: I'm sorry but I tried to get you paid
mysticjoz: I was promised payment in full of 2500.00 if I requested my withdrawals in increments of $2500.00
mysticjoz: no you did not
mysticjoz: i want to speak with accounting
Andre: I knew that accounting will be checking your account carefully
mysticjoz: YOU aare the manager
mysticjoz: YOU are famous for this andre
mysticjoz: I will take this to all higher levels ...
mysticjoz: goodbye
And re: bye
FPRIVATE "TYPE=PICT;ALT=Chat Information"Chat session has been terminated by the site operator.

 

[Mousey]

This is such a shame. I won't even ask why you were playing there in the first place...

Mystic, unfortunately, I don't think you even have the option of filing a complaint with RTG as they are being sold. I believe CM has pretty much thrown up his hands trying to intervene for players at unaccredited RTGs -- particularly those who have recently been placed (again) on the Not Recommended list (Virtual Group).

See the RTG page HERE if you haven't already.

 

[vinylweatherman]

Altering logs.

If the casino are altering account and play logs this goes beyond rogue casinos with rogue rules, it is a serious crime (fraud). Worse, if the "free chips" were actually taken from the bank account as $20 debits, this is theft.

If there is anything beneath the gutter in casino behaviour, this lot seem to have found it. If RTG are allowing this level of behaviour without taking any action against the licencee, they are just as bad as the casino. They are supposed to have the Hastings dispute facility up and running, but it has been all promises and no action.
The well run RTG casinos need to get their collective heads out of the sand and realise that being associated by software with such behaviour cannot be good for business. THEY might be able to put pressure on RTG, especially given that the intended sale could be disrupted if operators complain about the lack of intregrity associated with the RTG brand.

 

[mysticjoz]

Its over and damage to me will remain..

Hi All,
Normally I don't give up easy..but this is over and done. I have learned now NOT to take "free chips" like they say.. "nothing in life is free" ... the free chips were not free they cost me 7 grand in total winnings. The only offer from "the Palace of Chance" was the $250.00 The Manager of Palace of Chance has no ethics and morals. That wll "come around" one day. I did not promise my older son "a laptop" until they called and said I "will be paid" then I made that promise. It is obvious the numbers were tampered with. You can all tell by the chat that Mr. Rossi is Lying since he changes like the wind. That will not get me paid, nor will the excess money removed from my account ever be returned. My account went from alot of money... to zero with the push of a button! The company that oversees him sent me an email saying "they would forward " the message to Mr. Rossi. Needless to say that is the last I ever heard from them. (In my book that is not even a slap on the back of the hand.).
I guess I will end this with Thank you all for your, input, comments and suggestions.. I will state one thing... If I were to walk into a land based casino, place a bet and win" I would not be quoted "playthroughs" and ""free chip abuse" ..I would be paid.
Thanks all :notworthy
mysticjoz
:notworthy :notworthy

 

[belgamo]

DELETE DELETE DELETE

 

[lnspin]

Hi All,
Normally I don't give up easy..but this is over and done. I have learned now NOT to take "free chips" like they say.. "nothing in life is free" ... the free chips were not free they cost me 7 grand in total winnings. The only offer from "the Palace of Chance" was the $250.00 The Manager of Palace of Chance has no ethics and morals. That wll "come around" one day. I did not promise my older son "a laptop" until they called and said I "will be paid" then I made that promise. It is obvious the numbers were tampered with. You can all tell by the chat that Mr. Rossi is Lying since he changes like the wind. That will not get me paid, nor will the excess money removed from my account ever be returned. My account went from alot of money... to zero with the push of a button! The company that oversees him sent me an email saying "they would forward " the message to Mr. Rossi. Needless to say that is the last I ever heard from them. (In my book that is not even a slap on the back of the hand.).
I guess I will end this with Thank you all for your, input, comments and suggestions.. I will state one thing... If I were to walk into a land based casino, place a bet and win" I would not be quoted "playthroughs" and ""free chip abuse" ..I would be paid.
Thanks all :notworthy
mysticjoz
:notworthy :notworthy

Just to get a little satisfaction , make a complaint with your bank that the withdrals were unauthorised

 

[oldtrvlagt]

That really is too bad...my husband and I played RTG casinos a LOT over a year and a half and stopped about 6 months ago. I remember Andre from Cirrus (I know we played all the bad ones but actually won several times back in 2004 and 2005 and got paid). He actually was decent back then What a bummer!

 

[mysticjoz]

re:bank withrawals

short..not sweet 'cause i broke my hand in a fall
FYI: about the unauthorized withdrawals..first thing I dfid was contact the bank...you all be careful if you do play at the palace of chance..
mysticjoz

 

[Richtree7]

Sounds like a ...

fly-by-night operating on a shoestring budget and really can't afford to pay those that win.

 

[mysticjoz]

**total rip off!**

Even after having my whole account there drained by the manager...this is the response I got today when I asked he return some of the balance the took..(only because I broke my hand!)..so now I am being punished because casinomeister contacted him!!!!...
chat with Andre Rossi casino manager of PALACE OF CHANCE
your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Thank you for using our LiveChat Service. This is 'Andre'. How can I help you?
Andre: Hello! Thank you for contacting POC Customer Service Department. How may I help you today?
mysticjoz: hi andre please bear with me...i have a broken hand!
mysticjoz: what kind of cashable bonus can you offer me?
Andre: I'm sorry I cannot credit you any free chip
mysticjoz: ok..fine...you took my whole balance!
mysticjoz: why not give some back?
Andre: Cause I receive a complain form CasinoMeister today
mysticjoz: i forewarned you
mysticjoz: i won on a deposit..and hit 2500 in between..and u wiped out my whole balance after promising payout
mysticjoz: why did u promise payout?
mysticjoz: please resond or casinomeister will see this chat also
mysticjoz: ******PLEASE RESPOND*******
Andre: stop
Andre: I'm closing your account right now
mysticjoz: stop what? asking why u said i would be paid?
Andre: you will not be paid
mysticjoz: fine i will finish my complaints
Andre: even if you send a complaing to Jesus
Andre: complain
mysticjoz: they are right...hole in the wall casino cant afford winners
Andre: we cannot afford to give free chips
Andre: I'll send to Casinomeister all the chats we had
mysticjoz: u can not afford to pay winners
Andre: the ones you have been requesting $3,000 in free chip
mysticjoz: i already have
Andre: say what you want
Andre: your account has been closed
Andre: forever

 

[Pinababy69]

Andre: even if you send a complaing to Jesus

Wow Bryan, if Jesus can't help him, I'd say your chances are pretty slim, lol.

Mystic, I highly doubt that "threatening" him with Casinomeister is gonna get you anywhere, JMO.