I was booted and locked from Captain Cooks!!! Laughable.

Land OF Smiles

Dormant account
Joined
Jul 22, 2007
Location
Surat Thani,Thailand
Hi guys.

Was trying out the Captain Cooks introduction offer of play free for an hour with $500 house money, then keep what ever you make over the $500.

Was up to over $900, playing European High Limit BJ and Thunderstruck, was playing back in Thunderstruck at 0.45, 9 lines and hit 3 Rams, started to go through free spins and made $15 off the first few, then a big feature rolled in on the free spin, I could'nt tell what it was as the program booted me, while the screen was in mid-blur I could see a couple of thunderclouds, so I could have been anything.

Re-started the casino and tried to log back in, only to be informed that my account was locked.

I think I made too much money from the free offer they have on their main page. This is not a great way to encourage potential customers and I'm quite pissed off. Thankfully this was not my own money, so I can only really laugh at the situation.

Please bear in mind that today, took advantage of the offer they have on the homepage, installed the casino, registered an account (my first with the group), started to play the free bonus and got locked out for no reason.

Went to Live Chat for the inevitable cut and paste conversation, here transcript follows.

Please wait for an operator to respond.

You are now chatting with Lucy.

Lucy: Welcome to the CR Helpdesk Live Chat service. How can I help you?

Me: I was playing the free 1 hour introduction offer at Captain Cooks and was kicked out. When I went to log back, I was told my account has been locked. Why?

Lucy: Hello XXXXXX

Lucy: whats your account number please?

Me: cccXXXXXXr

Lucy: For security purposes, can you confirm your date of birth & ZIP code please?

Me: DOB: XX/XX/19XX ZIP: 84XXX

Lucy: Thank you.

Lucy: Please hold for a moment while I check the details in your account.

Lucy: Sorry, unfortunately it appears your account(s) have been locked after conducting a routine screening. This could be due to a number of reasons

Lucy:

Lucy: Should you however wish to query this decision or establish the reasons for exclusion, you may contact our Risk Management team by sending an email to: riskmanagement@casinorewards.com

Lucy: Is there anything else I can help you with?

Me: Not really. Thanks for the cut and paste response never-the-less.

Lucy: your welcome

Lucy: take care

Lucy: Thank you for chatting with us.

Lucy: Goodbye

Chat session has been ended by the site operator.

I'm not sure why they would do this. I had only been a member for about an hour.

I can only think how extremely angry I would be if this was my own money. Thank god I've had this warning shot and from hence forth with steer well clear of this casino.

Bloody American Indians. Ho Hum another wasted hour of my life, to add to the thousands.

Anyway, what do you all make of this.
 

Land OF Smiles

Dormant account
Joined
Jul 22, 2007
Location
Surat Thani,Thailand
This explains a lot....

I have stolen this from another thread and it's a quote from the very wise Vinylweatherman:

Captain Cooks is part of Casino Rewards.
They are up to their old tricks of locking the rewards account, and telling players to deposit to get it unlocked, and then saying "no" after players deposit.

The other one, Vegas Joker, has been moved to "not recommended" after screwing over a load of players who broke no terms and conditions. They were accused of "bonus abuse". They had to fight to get redress.

There are better places to play, and there are many other Microgaming casinos to look at in the accredited section before considering others.

This is EXACTLY what has happened to me. So the upshot I should take from all this is just NOT to play at this casino.

Well again, I say, thank goodness that it wasn't my own money and that I had this fantastic site to warn me about all the pit-falls.!!
 

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
I have stolen this from another thread and it's a quote from the very wise Vinylweatherman:



This is EXACTLY what has happened to me. So the upshot I should take from all this is just NOT to play at this casino.

Well again, I say, thank goodness that it wasn't my own money and that I had this fantastic site to warn me about all the pit-falls.!!

I believe you are talking about two separate issues. Vinylweatherman's post deals with the usual CR policy of locking players' Reward accounts after successive sign-up bonuses with no non-bonus play in between. Players who have their Reward account locked can still play at the casinos without bonuses and are encouraged to do so by CR (to get their bonus accounts unlocked).

Your original post describes a different situation, in which your casino account was locked (not your bonus account) while playing at your first casino in the group. I doubt it has anything to do with having a large win, as the terms limit the maximum bonus winnings to $200. My guess is Thailand (your country) is classified as a high-risk country by CR. Another player contacted me with a similar issue with the Playshare group yesterday, in which the player's winnings were not paid due to Thailand being classified as a "high risk" country. Fortunately the casino decided to change this policy and pay the player their winnings. They also mentioned plans to prevent future similar issues with players from "high-risk" countries being able to deposit, but not withdraw.
 

Land OF Smiles

Dormant account
Joined
Jul 22, 2007
Location
Surat Thani,Thailand
Thanks for the feedback.

Yes aka, it appears that you are right.

Thailand perhaps is deemed a problem country by the global community.

I have decided to play with Intercasino as they have no problem with receiving my money or paying me.

Mrrace, I like to jive with the Live Help at every opportunity. I sincerely wonder whether she realised that I was being sardonic.

Anyway, thanks for the replies.

LOS
 

Land OF Smiles

Dormant account
Joined
Jul 22, 2007
Location
Surat Thani,Thailand
Just received email regarding this matter from Captain Cooks:

Hi Chenjira,



We have reviewed your account and found that it was locked by the system for certain security checks.



Please accept our sincere apologies for the inconvenience.



Your casino account has been unlocked and we hope that you enjoy playing at the casino.



If you require any further assistance please do not hesitate to contact the support team.



Kind Regards,

Tabriz

Casino Risk Management.

I'm still leaning towards not playing there at all.

What do you guys think?
 

mrracetrack

Dormant account
Joined
Sep 14, 2001
Location
North of Pluto

I'm still leaning towards not playing there at all.

What do you guys think?

With the lack of any real explanation given... I wouldn't bother with them.

But I would take the time to e-mail them a reason why you decided not to play anymore at their casino... ;)



I have reviewed your casino and found that it was staffed by incompetent goofs... and my computer has automatically banned me from any further patronage of your casino... Please accept my sincere apologies for the inconvenience.

:thumbsup:
 

Land OF Smiles

Dormant account
Joined
Jul 22, 2007
Location
Surat Thani,Thailand
I have reviewed your casino and found that it was staffed by incompetent goofs... and my computer has automatically banned me from any further patronage of your casino... Please accept my sincere apologies for the inconvenience.

I will, as I have just done here, quote you word for word.

Bye Bye Capeetan Crooks.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
I will, as I have just done here, quote you word for word.

Bye Bye Capeetan Crooks.


How about,

"Security checks with the Casinomeister community have identified Captain Cooks as coming from a high risk casino group, and thus I feel it unwise to continue to play there."

If the problem with Thailand is so great that accounts are automatically locked, then they should add Thailand to the excluded country list. Not all their offers are free play for an hour, others involve making deposits (and having the account locked later).
Other players are also having non-payment issues, and one seems to involve denial just because Autoplay was used on Thunderstruck. They have clearly gone beyond just locking reward accounts, they are now into confiscation of winnings, and with the flimsiest excuses ever seen at MG.
Should you deposit to receive the $200 from the free play, they could still refuse to pay. If you are tempted, get all documents fully verified and agreed in writing BEFORE making a deposit.
 

ThodorisK

Most Annoying Forum Member of 2007
Joined
Jul 26, 2007
Location
Athens, Greece
You are a bit naive here. You should not worry that they dont let you win at the free hour, as they want you to win so that you deposit.

I won quickly in two such bonuses, and immediatelly got suspicious. And then I read this:

...A reader alerted me to possible cheating on a site in free play mode. I backed red 200 times on their single zero game. I won an amazing 133 times. The chances of this are 1 in nearly 4 million not credible! This software is still in use on some sites, so be warned ...

Michael Shackleford (
You do not have permission to view link Log in or register now.
)

So what you should worry about, is if you win easily at the free hour, because if they use cheating (and not random) software in your favor at the free hour, what will they do in the normal play where you will deposit?
 

GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
So what you should worry about, is if you win easily at the free hour, because if they use cheating (and not random) software in your favor at the free hour, what will they do in the normal play where you will deposit?

I maxed out the $200 as well. Didnt deposit afterwards but it makes you think. Nice to see your rep points moving up:)
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
Not that I like Casino Rewards but I did the free hour, maxed out the bonus and then churned away until I cashed out I think $200 or so. Of course, before reading things in this forum I also signed up at BlackJack Ballroom, and a couple of others and did the bonuses and actually was winning a little. It wasn't until I deposited $500 at Casino Kingdom, ran it up to $800 and then cashed out that they locked my rewards account until I deposited enough to cover what they had given me. The good news is I did deposit, then won more than I had depsoited and cashed that out too. I haven't been back since!:p
 
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GaryWatson

Dormant account
Joined
Jun 15, 2007
Location
Europe
Not that I like Casino Rewards but I did the free hour, maxed out thaway until I cashed out I think $200 or so. Of course, before reading things in this forum I also signed up at BlackJack Ballroom, and a coe bonus and then churned uple of others and did the bonuses and actually was winning a little. It wasn't until I deposited $500 at Casino Kingdom, ran it up to $800 and then cashed out that they locked my rewards account until I deposited enough to cover what they had given me. The good news is I did deposit, then won more than I had depsoited and cashed that out too. I haven't been back since!:p

Ah, right, theres your problem. It was a while ago when I took the hour of free play but if I remember something in the small print about cashing out before you complete the additional playthrough, thats over and above the playthrough you need to collect the bonus. So many small catches that I didnt think it was worth depositing. Check their bonus rules, you'll probably find they have sneaked something in somewhere.
 
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