Land OF Smiles
Dormant account
- Joined
- Jul 22, 2007
- Location
- Surat Thani,Thailand
Hi guys.
Was trying out the Captain Cooks introduction offer of play free for an hour with $500 house money, then keep what ever you make over the $500.
Was up to over $900, playing European High Limit BJ and Thunderstruck, was playing back in Thunderstruck at 0.45, 9 lines and hit 3 Rams, started to go through free spins and made $15 off the first few, then a big feature rolled in on the free spin, I could'nt tell what it was as the program booted me, while the screen was in mid-blur I could see a couple of thunderclouds, so I could have been anything.
Re-started the casino and tried to log back in, only to be informed that my account was locked.
I think I made too much money from the free offer they have on their main page. This is not a great way to encourage potential customers and I'm quite pissed off. Thankfully this was not my own money, so I can only really laugh at the situation.
Please bear in mind that today, took advantage of the offer they have on the homepage, installed the casino, registered an account (my first with the group), started to play the free bonus and got locked out for no reason.
Went to Live Chat for the inevitable cut and paste conversation, here transcript follows.
I'm not sure why they would do this. I had only been a member for about an hour.
I can only think how extremely angry I would be if this was my own money. Thank god I've had this warning shot and from hence forth with steer well clear of this casino.
Bloody American Indians. Ho Hum another wasted hour of my life, to add to the thousands.
Anyway, what do you all make of this.
Was trying out the Captain Cooks introduction offer of play free for an hour with $500 house money, then keep what ever you make over the $500.
Was up to over $900, playing European High Limit BJ and Thunderstruck, was playing back in Thunderstruck at 0.45, 9 lines and hit 3 Rams, started to go through free spins and made $15 off the first few, then a big feature rolled in on the free spin, I could'nt tell what it was as the program booted me, while the screen was in mid-blur I could see a couple of thunderclouds, so I could have been anything.
Re-started the casino and tried to log back in, only to be informed that my account was locked.
I think I made too much money from the free offer they have on their main page. This is not a great way to encourage potential customers and I'm quite pissed off. Thankfully this was not my own money, so I can only really laugh at the situation.
Please bear in mind that today, took advantage of the offer they have on the homepage, installed the casino, registered an account (my first with the group), started to play the free bonus and got locked out for no reason.
Went to Live Chat for the inevitable cut and paste conversation, here transcript follows.
Please wait for an operator to respond.
You are now chatting with Lucy.
Lucy: Welcome to the CR Helpdesk Live Chat service. How can I help you?
Me: I was playing the free 1 hour introduction offer at Captain Cooks and was kicked out. When I went to log back, I was told my account has been locked. Why?
Lucy: Hello XXXXXX
Lucy: whats your account number please?
Me: cccXXXXXXr
Lucy: For security purposes, can you confirm your date of birth & ZIP code please?
Me: DOB: XX/XX/19XX ZIP: 84XXX
Lucy: Thank you.
Lucy: Please hold for a moment while I check the details in your account.
Lucy: Sorry, unfortunately it appears your account(s) have been locked after conducting a routine screening. This could be due to a number of reasons
Lucy:
Lucy: Should you however wish to query this decision or establish the reasons for exclusion, you may contact our Risk Management team by sending an email to: riskmanagement@casinorewards.com
Lucy: Is there anything else I can help you with?
Me: Not really. Thanks for the cut and paste response never-the-less.
Lucy: your welcome
Lucy: take care
Lucy: Thank you for chatting with us.
Lucy: Goodbye
Chat session has been ended by the site operator.
I'm not sure why they would do this. I had only been a member for about an hour.
I can only think how extremely angry I would be if this was my own money. Thank god I've had this warning shot and from hence forth with steer well clear of this casino.
Bloody American Indians. Ho Hum another wasted hour of my life, to add to the thousands.
Anyway, what do you all make of this.