I just closed my iNetBet acct...

[secret2]

This has always been one main issue with Inetbet. IMHO, prolonged and unanswered emails are just as bad as delayed payments. ie Mainstreet Group. I don't why Bryan doesn't put more pressure on Inetbet to upgrade their form of communications. This isn't rogue. But can be an annoying. There are plenty of trends about this subject repeatedly.

Mega dittos!:notworthy

 

[Smokeycasino]

My inetbet e-mails,

1. Send an e-mail - sit at computer - refresh the page every 5 minutes for incomming response -none
2. Leave to go do normal everyday chores - pop open e-mail - nothing
3. Send a second e-mail - nothing
4. Have an e-mail goody it's inetbet F%#%^K Need your account name
5. Do steps 1-3 again
4. Step away from computer and come back - wow an e-mail arived - F#@$$%K! it's from a spamming casino

I'm just trying to find out why I can't withdraw the way I deposited.........

 

[Rebel2k5]

I honestly have no idea why they are accredited

 

[Nate]

I honestly have no idea why they are accredited

I could honestly state that I think they honor their payments for the best part and meet all the standards of accreditation.

I have seen nothing untoward with this group, but they are VERY unforgiving and not open to negotiation for the slightest deviation for any rule. They are not the most user friendly group, refuse to acknowledge player requests for live chat and are not the best at customer service.

In a nutshell, they will not heed what the customer wants because they feel that YOU (the player) are a liability and will only bug them for free chips. Support is often working at a snails pace with email queries and don't dare break the rules - your funds will be confiscated almost faster than you can press the cash out button.

No disrespect intended to this group, but this the perception I have formed about them and remains my personal opinion of them.

It is such a pity that ALL players don't have the option of a GoWild or 32Red...

Sad but true.

Nate

 

[secret2]

I could honestly state that I think they honor their payments for the best part and meet all the standards of accreditation.

I have seen nothing untoward with this group, but they are VERY unforgiving and not open to negotiation for the slightest deviation for any rule. They are not the most user friendly group, refuse to acknowledge player requests for live chat and are not the best at customer service.

In a nutshell, they will not heed what the customer wants because they feel that YOU (the player) are a liability and will only bug them for free chips. Support is often working at a snails pace with email queries and don't dare break the rules - your funds will be confiscated almost faster than you can press the cash out button.

No disrespect intended to this group, but this the perception I have formed about them and remains my personal opinion of them.

It is such a pity that ALL players don't have the option of a GoWild or 32Red...

Sad but true.

Nate

It would seem if one were to 'pro and con' based on your quote, then they should be 'on the beware' list (not sure if there is a list for that) BUT I am NOT a fan of Inetbet's CS!:

Rude, curt and yes..unforgiving.

Unanswered email and a feeling of :
'Why would I want to play here after THAT email exchange with CS, when I can get a fairer play WITH a decent reply from CS with JC OR CWC'.?

Inetbet will lose my business until I hear a reply from them to rectify this continual complaint basis from them, here!

I will just use them for new games on Fun Play, (as I do for most rogued casinos to test out new RTG games), I guess.


Yes, I am mad as hell. Their CS SUCKS!

 

[secret2]

THE two important items that should be changed...imho, would be ...yes, I WILL say it again...LIVE CHAT and reasonable , friendly and less arrogant CS.

THEN, I will give you my business and THEN you can suck the money from me from a very narrow straw! ( It would JUST feel better).

 

[iNetBet Promos]

Hi,
I have only just seen the new post from today.

fanihi - May I suggest you check your mail account SPAM filter or security settings? I have checked and your mails were answered in a timely manner on receipt.

Smokeycasino - If you have an issue that needs looking into please PM me with the details.

Best Regards
iNetBet Promos

 

[all4greed]

For my emails that don't get responded to, I resend it and put SECOND REQUEST in the title after the original subject line.

Works every time.

 

[Jasminebed]

I'm still an Inetbet customer. As time has gone on, I don't need to contact them as often. I've been frustrated waiting for replies at times.

But they offer reasonable bonuses, and payouts are very prompt (when you don't need to be reverified). My last withdrawal was under 10 hours... I'm not sure how much under, I went to bed after cashing out.

RTG is not my favourite platform, but I like some variety, and I trust Inetbet to act fairly. If they follow the rules to the letter for every player, that's one way of being fair.

Although if I have the least confusion about a promotion or the terms, I'll just go play elsewhere rather than play the email waiting game. I wonder if they truly realize just how often their lack of real-time responses cost them deposits.

 

[kingkong098]

They recently requested a completed fax back form although I have been a member for years and already had a faxback approved and have successfully withdrawn.

I complained they were breaking their terms, as their terms page cleary states

Players are only required to send this form in once.

Too bad they said. I bitched and moaned some more and they wouldn't budge. So I finally bit the bullet and filled out a new form.

Now I find they have bonus banned me. I'm a net loser Inetbet, your loss.

 

[footdr]

Same thing happening to me

They recently requested a completed fax back form although I have been a member for years and already had a faxback approved and have successfully withdrawn.

I complained they were breaking their terms, as their terms page cleary states



Too bad they said. I bitched and moaned some more and they wouldn't budge. So I finally bit the bullet and filled out a new form.

Now I find they have bonus banned me. I'm a net loser Inetbet, your loss.

I requested a withdrawal via check, they then asked for a fax back form stating mine was too old. So I updated the fax back form they had on file. then they said they needed a "verfication form". since my printer is currently down due to home renovations it is in storage. I asked that they fax the form to me at my husbands office as they have done in the past. They still have not done so they keep asking me why I can't download it at my husbands office. I replied because he doens't have internet access, he is a doctor and his computer is only for patient records and accounting. Since that response, not fax from them. no reply to emails. Nadda.

Help!

 

[bAdSmoker]

I actually won a pretty big random jackpot of $7k over at Inet playing Crystal Waters
@ $20.00 a spin on a manager bonus, when i was new and really didn't understand the terms for bonus chips, And they said per the terms i could only cash out a certain percent. So then I said what happens to the money then? I was told it then gets put back into the game.....

So weeks go by and I'm still playing at their casino and notice that crystal waters random is only at $1k+ and the point is, The money was never put back into the machine. So where did it go??

Any ways, I've been long done with that casino.

 

[Nate]

RTG is not my favourite platform, but I like some variety, and I trust Inetbet to act fairly. If they follow the rules to the letter for every player, that's one way of being fair.

I agree Jazzy - Fair is Fair; however when you work with Customers, it helps to use a bit of discretion, humility and urgency - Something Inet lacks in bundles IMPO.

I actually wonder if the shareholders or CEO of this Casino pops onto the forum to read what players have to say? If I were a key player, i would not be pleased to read a lot of comments here.

Nate

 

[Nifty29]

The problem is that if you bend the rules for one, you have to do it for everyone....and if they didn't, they would cop it from those who were held to the rules, so they can't win either way.

Understand the rules and follow them. Simple.

 

[vinylweatherman]

The problem is that if you bend the rules for one, you have to do it for everyone....and if they didn't, they would cop it from those who were held to the rules, so they can't win either way.

Understand the rules and follow them. Simple.

They ARE bending the rules. They say that the faxback form only needs sending once, yet they appear to be asking a number of players to send it again because the original is "too old". The rules are clearly different to those stated, and in reality they are wanting regular updates of players' verification documents.

This tale:-

They recently requested a completed fax back form although I have been a member for years and already had a faxback approved and have successfully withdrawn.

I complained they were breaking their terms, as their terms page cleary states


Players are only required to send this form in once.

Too bad they said. I bitched and moaned some more and they wouldn't budge. So I finally bit the bullet and filled out a new form.

Now I find they have bonus banned me. I'm a net loser Inetbet, your loss.

They clearly wanted to bonus ban this player, but rather than going ahead with it, they first had to jerk them around about documents, which of course made the player angry, and THEN they issued the bonus ban.

Despite iNetBet always claiming that their email response times are so good that nothing else is needed, there are REPEATED complaints of either no response, or a delayed response. This means that there is no way to have "urgent" issues dealt with, as answers can arrive too late to be of any use.

If email replies keep ending up in spam filters, it's because they are not designed properly, and have too much in common with spam emails.

Proper design of emails should stop them from ending up in spam filters. the email headers also play a part in this, and non-standard or bogus information in headers can also cause spam filters to reject an email as spam based on inconsistencies between header information and authentication databases for email servers.

My spam filter sometimes blocks casino mails because it flags up "this may not be from the sender stated. (in the header information)" It even "red flags" such emails as "dangerous".

 

[chuchu59]

My guess is that they will require a faxback form once you withdraw anything above 1k. I had been playing for years and withdrew smoothly without the need for a faxback form. I won a small rj of about 1k last year and they required a faxback upon my withdrawal request. Once I submitted the forms, I was paid immediately. If my guess is correct, Inet should make it clear they may need re-verification on cashouts above a specific amount.

 

[iNetBet Promos]

Hi All,

Just to clarify, yes we do generally only ask for a fax back form once.

However if a client then uses alternate processing options in the future the information would obviously need to be updated.

Also time plays a factor. If the last form was sent in some years back for KYC reasons we need to make sure all details on file are correct. So an updated form may be requested.

It is amazing how many clients move or change details and do not inform us.
By requesting a new form this reduces/eliminates unnecessary errors occurring due to outdated information.

Best Regards
iNetBet Promos

 

[bAdSmoker]

Hi All,

Just to clarify, yes we do generally only ask for a fax back form once.

However if a client then uses alternate processing options in the future the information would obviously need to be updated.

Also time plays a factor. If the last form was sent in some years back for KYC reasons we need to make sure all details on file are correct. So an updated form may be requested.

It is amazing how many clients move or change details and do not inform us.
By requesting a new form this reduces/eliminates unnecessary errors occurring due to outdated information.

Best Regards
iNetBet Promos

Might want to add that to your T&C's.

 

[Nifty29]

Might want to add that to your T&C's.

Is "We will send you a manager's bonus every month" or "We will offer bonuses every weekend" in the terms and conditions?

You can't expect every single contingency to exist in writing as different circumstances may require different processes from time to time.

You can't blame an operator from wanting to keep their customer records updated, especially given the difficulties in the industry at present, and especially if different payment methods are being used.

I have had problems in the past with transactions where my address on file didn't match my ewallet address and caused delays (not at inetbet) so it is in the player's interest as well.

If you cannot provide the information requested because you don't have internet access (how do you gamble then..??) or your printer doesn't have ink or whatever, then why is it the casino's fault? Everyone else has to provide it. If you don't have a working printer or fax etc, then get one.....or this won't be the last time you have problems as casinos will request KYC stuff more and more. (You = not you or anyone else personally BTW)

 

[fanihi]

mmmm dont see nada

Hi,
I have only just seen the new post from today.

fanihi - May I suggest you check your mail account SPAM filter or security settings? I have checked and your mails were answered in a timely manner on receipt.

Smokeycasino - If you have an issue that needs looking into please PM me with the details.

Best Regards
iNetBet Promos

I am looking at my spam file right now and still nada.....mail probably got hit by lightning

 

[EndofEsau]

I am looking at my spam file right now and still nada.....mail probably got hit by lightning

LOL..YEA!!!

 

[colly]

From the perspective of someone thats been online since its started and loves RTG= Inet is one of the few RTGs I feel perfectly safe that I will get my money fast= I will be treated fairly (yep I read the rules and don't break them) and 99% of time get a FAST response from emails.

People seem to want consistency as the catchcry for how there treated but then in some instances complain when this consistency works against them.

Yes they are strict on the rules but they are also one of the few that will refund your deposit if you were not eligible to play there or reset the clock re deposit bonuses if you genuinely mistakenly play a wrong game realise and tell them - many and especially RTG's would just confiscate and claim thats the rules- so I think the unbending unfair accusations are a little off the mark.

They won't and shouldn't respond to presssure tactics and board posting threats and thats fine by me- Most cases where there has been an issue posted (other than the no live chat thing) there has usually been a pretty clear didn't read the rules base OR the full story not being told.

Possibly becasue they do have such a good rep generally there seems to be a nitpicking attitude displayed that doesnt seem to happen with other groups.

There are a few casinos on the accredited list I might query but Inet bet = absolutely not- one of the first and longest standing trustworthy casinos around (even if the slots are too tight this week LOL).

 

[chuchu59]

Hi All,

Just to clarify, yes we do generally only ask for a fax back form once.

However if a client then uses alternate processing options in the future the information would obviously need to be updated.

Also time plays a factor. If the last form was sent in some years back for KYC reasons we need to make sure all details on file are correct. So an updated form may be requested.

It is amazing how many clients move or change details and do not inform us.
By requesting a new form this reduces/eliminates unnecessary errors occurring due to outdated information.

Best Regards
iNetBet Promos

Heck, sometimes I forget to tell my employer or even the tax authorities that I had moved. Not that I feel this is right but the casinos will be last on my mind to inform them of this. So why the amazement?

 

[emily_hanson]

Hi Chuchu
I think it was meant that from the view point of a player who is expecting a check to be delivered to Wyoming and we have their registered address as San Antonio....
All the best to everyone.
Emily

 

[ksech]

Personally, I think this is a good thing, especially if you have been with the casino for a few years. Did it ever occur to anyone that it is only in THEIR best interests to update this information? I would think, especially if it was a "larger" amount of money, that you would want to make sure the correct information is in place so the money isn't lost in cyberspace. Maybe you moved to a different state, maybe you have a new bank, it could be a myriad of things...do you really want to chance a "booboo" because you were too "inconvenienced" to provide updated information?

As far as I know, there are only a handful of casinos which do this. Is it a pain in the ass? Maybe, but I'd do anything I had to to make sure I got my money, especially in tough times as these...