I just closed my iNetBet acct...

[Nate]

Maybe iNet could create a chat room that support doesn't join. That way the players could create a self help group.

 

[chayton]

Well I've been playing at iNetBet for a long time and aside from a little manager bonus once a month I don't get any free chips. I also don't win there often so I'm not a shill for the casino.

But I do have to say that if something happens and I need to contact support, they're usually pretty quick to respond and they usually answer my question (if I have one) or in the case where something's messed up in the casino, they write to say "Thanks for letting us know."

I've never had a rude response from anyone there ever. Sometimes the mails are really short - like 2 sentences - but never rude. Of course I don't write to complain when I lose or swear at them or ask for freebies or anything either.

Actually once I did write to complain because I was playing when they deposited my manager bonus (which comes with WR and a max cashout) and so I was like, "What if I had won a RJ?" (as if) and they wrote back and apologized and said that since it was their mistake that the max cashout wouldn't have applied, etc etc. Even though my mail was a little whiny, they weren't rude or anything that time either.

I personally don't see the need for live chat, but maybe that's because I don't have to contact support very often and what they have has always worked fine for me. Just my two cents.

 

[pokerdan]

I had the same thing happen with bodog when I use to play there. i had to delete and reinstall the casino every time I wanted to play. I think it has to do with your computer. My other computer had no problems.

 

[Pinababy69]

Well I've been playing at iNetBet for a long time and aside from a little manager bonus once a month I don't get any free chips. I also don't win there often so I'm not a shill for the casino.

But I do have to say that if something happens and I need to contact support, they're usually pretty quick to respond and they usually answer my question (if I have one) or in the case where something's messed up in the casino, they write to say "Thanks for letting us know."

I've never had a rude response from anyone there ever. Sometimes the mails are really short - like 2 sentences - but never rude. Of course I don't write to complain when I lose or swear at them or ask for freebies or anything either.

Actually once I did write to complain because I was playing when they deposited my manager bonus (which comes with WR and a max cashout) and so I was like, "What if I had won a RJ?" (as if) and they wrote back and apologized and said that since it was their mistake that the max cashout wouldn't have applied, etc etc. Even though my mail was a little whiny, they weren't rude or anything that time either.

I personally don't see the need for live chat, but maybe that's because I don't have to contact support very often and what they have has always worked fine for me. Just my two cents.

Pretty much sums up my own personal experience to a tee Chayton, especially the bolded part. Again though, that's just my own experience.

I would just have to say that for anyone who absolutely feels they must have live chat, then Inetbet isn't for them. People should only play where they are comfortable, and at a casino that offers everything they are looking for. For me, it's about fair bonuses and fast cashouts 365 days a year. For others, maybe it's more free chips or whatever. For others, it's live chat or phone support. Personally, as long as I get a reasonable email reply within an hour (which I almost always do), then not having a chat service isn't an issue.

I've been playing at 32Red for years, and can probably count on two hands the total # of times I have used live chat. And can't even remember the last time I used it...somewhere between 1 to 2 years ago I'd guess.

Bottom line, play where you're happy. If that's not Inetbet, then find an RTG that offers you everything you need.

 

[colly]

I would have said my experience mirrors the prior posters until the incident of a few weeks ago- again this seems to be one particular CS rather than Inetbet as a whole but it is disquieting from a casino that has always for me had high support standards from all CS. No casino is above criticism and good operators will take it on board so hopefully Inet takes a look at this.

Those of us who have played there for many years would know this is out of the ordinary for them but a new player may not and would miss out one of the safer and fairer online casinos.

As mentioned previously also don't see the need for live chat in Inetbets case and it is not a factor for me in casino choice. Each to their own though.

Cheers

 

[vinylweatherman]

Email is fine, and there ARE two sides to every story.

In this case, the first email the CS agent received was rude, and didn't mention the issue in question.

So WHY was it rude?

Well, this was the FOURTH email the OP actually SENT. He had already explained the issue THREE TIMES, so is it any wonder the "air turned blue" when he was told to repeat himself YET AGAIN.

It also seems curious that only the INSULTING email got through to CS, yet the three earlier "polite" emails were nowhere to be found. To a player, it really does look like these is deliberate selection of which emails will be dealt with, and which will be ignored.

InetBet need to PROPERLY investigate these cases of "missing emails" to see what is going wrong.

Above all, it is the failure of the systems to forward consecutive emails from a player to an agent that causes this situation where a player has been driven to the point of anger and rudeness to the CS agents, making them hard to deal with.

The excuse for not having live chat is pretty lame. It would be good to have it so that an email that seems to have been "ignored" can be chased up. Chasing up an "ignored" email BY email does not make sense, since if the first didn't get through because of some technical problem, the odds are that the chaser emails will also fail to get through.

To have only email, the system must be 100% robust, trapping every conceivable kind of error, and making sure the customer is kept in the loop.

Rather than nothing, iNetBet need a "ticketing" system, where each email is logged and given a unique "ticket" reference, which is then returned to the customer with some indication of when they are likely to receive a response from an agent.

Once players know the system, the LACK of a returned "ticket" will tell them that there HAS been a problem, and that the email has not made it through. They will then KNOW that it is NOT a case of CS reading, and then ignoring, the issue, and are thus more likely to believe CS when they reply to the fourth email to say it's the first they have seen.

When an issue has to be escalated, the "ticket" reference code will identify which exchange lead to the complaint, making it easier to investigate.

Whilst players may ask for free chips, if a policy of NEVER giving one over live chat was implemented, and adhered to 100%, players would "get the message" and not go on "chat" to ask for free chips.

There could also be a "penalty" imposed on players who persistently pester live chat for free chips, a good penalty for this might be an overall bonus ban for a set period for "abuse of chat". This could also apply when customers are repeatedly rude to CS staff.

Chat agents could have a big red button next to their PCs, and when a player calls them a "useless piece of ****" or similar, they press it & the customer gets allocated an automatic one month bonus ban. The customer would then have to appeal to management to get it overturned, where the entire chat exchange will be a matter of record. In most (if not all) cases, management would NOT overturn the penalty unless the CS agent had behaved inappropriately BEFORE the player had.

 

[silcnlayc]

vinylweatherman: Chasing up an "ignored" email BY email does not make sense,

Totally agree. It is called avoidance. To pick and choose just who will be the recipient of their good will is like a lottery. No casino that is customer oriented would operate in this way and should survive.

The only reason Inetbet has survived this long is that people would rather deposit and then complain of lack of service...as someone said...money talks..if you are not happy with the service, move on. Stop complaining because you have only yourself to blame if you continue patronizing this place knowing they do not have immediate services as many other casinos do.

You do have choices...so ...choose with your money..and stop the complaining about the lack of service...because you WERE INFORMED of this many times over again...so ignorance is NOT an excuse or reason anymore.

.

 

[Richtree7]

Same problem here.

Cannot down load.

well cant help you there as i cant even download it that far ever since i bought a new puter with windows 7 i cant download Inetbet ? only casino i have that prob with always get an error that says im missing this file

 

[jod5413]

Chayton and Pina said it all. It mirrors my beliefs about Live Chat. To each his own, I guess.

I believe that it is more important to have a casino that WILL pay with no hassles when you win. A casino that is a safe and honest place over rides live chat any day of the week for me.

 

[all4greed]

Guess it's too much to ask for an RTG casino to have the whole package (quick payouts, easy access to support, good management, etc.).

Maybe one day but it sure isn't today.

 

[chayton]

To be fair though, if I ever sent 3 mails with no response I'd be a little frustrated with the lack of an alternate way of contacting them too. It's just never happened to me, that's all.

With live chat there's the element of immediacy that's lacking when you send a mail. You send it and wait...did they get it? Was your email address blocked at their end? Did your email server have a conniption fit and toss your mail into the void? Or did it get there and they're just ignoring you? Until you actually get a response you don't know if your mail was even received.

Actually IMO that's one thing that iNetBet could improve, just a standard autoresponse that says "ok we got your mail, someone will answer soon." At least then you'd know your mail got through - and if there's no answer, THEN you'll know they're just ignoring you.

 

[petro]

3mptyseat
"...but the assurances from respected friends and forums like this have kept me faithful..."
Same reason why I went to iNetBet. One thing you can say for sure is that they pay their affiliates well.
Because they have somehow managed to cover all this up.

skiny
"I'm not saying iNet is always rude but has anyone ever seen an iNet CSR be overly friendly?"
Yes, I have noticed about 50% of the time iNetBet's support seems professional.

iNetBet Promos
"I am unsure if the player has some ulterior motive here."
I don't think this is true. Unless we have all conspired against iNetBet?

Casinomeister
"...the reason they no longer have live chat is because it was swamped with players asking for bonuses."
I don't believe it. A more rational explanation is cost cutting as they show signs of this in other areas.
My experience with the email support makes me think that they are literally sleeping because frequently it can take 12+ hours to get a reply.

3mptyseat
"...Personally, that inetbet does not act like an accredited casino... thats my point"
I played at iNetBet before I even discovered Casinomeister. After I became a member here I noticed their name on the accredited list.
I immediately launched a PaB against them for the non-functional CSR. After chatting to Max I decided to withdraw. PaBs are generally not the place
for these kinds of complaints.

colly
"...the bonus terms are very fair (and I think clear)"
I wouldn't know about their bonus terms because when I looked at it there was information missing (deliberately or it wasn't there in the first place.)

Note:
- I don't view this as an issue about having no live chat. It is a case of an online casino that is cost cutting to stay afloat.
- As I understand it "Emily" works for many online casinos. For instance, she is not only the forum rep. for iNetBet but others as well.

 

[colly]

Petro
The opening comment you made pretty much shows you have made up your mind and are closed to many of the good things about inet for reasons of your own experiences. I am neither a shill or an affiliate and while the comment was not directed at anyone in particular it was a tad offensive

Having played online pretty much since its started Inet is one of the better casinos out there and has lasted for that reason. I doubt they are cost cutting to stay afloat- the no live chat is not recent and I have managed to get my emails answered very promptly at all hours of the day and night.

No place is perfect all the time and mostly any forum will only give the negatives- not many posters bother to write continuing positive experiences and Inet has a large player base from which the the relatively small number of complaints are drawn from.

I/ve also noticed that over the years most of the major complainers about inet have been where the OP didn;t read the terms or expected to be treated differently to others that did for whatever special reason. The live chat is a source of angst for some- personal pref but not an issue for me

Live chat- I doubt CM would tell porkies and I suspect his experience and knowledge of the industry may be a bit more extnsive than either yours or mine,

DId it occur to you that there is more than one person in the world named Emily and that there might even be a couple that work in casinoland- Its not like its an uncommon name!

Colly

 

[petro]

Colly, see my post I made last week about you:
https://www.casinomeister.com/forums/threads/some-moneybookers-questions.41279/
Since you are Australian and a senior member it demands respect (from me at least.)
I am sorry if you are ‘a tad offended’ at my comments about iNetBet. I don’t mean to come off that way.

This, and the fact that iNetBet Promos has been poking around in my profile sets off my alarm bells.
I do not want to run the risk of becoming a banned user at this forum.
Casinomeister is far too valuable for me.

Nor do I want to play at iNetBet until they fix the gross CSR problem they have. When/if they do, I will reconsider playing there.
So this problem is not completely unresolvable and compared to non-payment problems it is minor.
That’s my final comment about iNetBet, you won’t hear another word.

 

[fasth]

same here

Though I have not read all the pages here, I also choose not to play there due to the very same reasons as Petro. Funny, the similarities and I have not played there in probably 2 years.

 

[felicie]

I have internet Explorer 6 and won't upgrade to 7 as it always messes up the function of my computer. What I have done is downloaded Firefox browser, so if one browser is giving me grief, I will use the other.

And I cannot download with firefox and must use my IE8 which I keep locked up and quiet in the basement.

 

[3mptyseat]

Often a sucker, sometimes a hypocrite.

I run bad. The software has a bug. I call on the CS ppl's to help.
I run worse. Software still has bug. No response a couple days later.
I keep running bad. Software still whacked. I steam in surprisingly mild format (at least for me) and I run into a fella<CSR> who is having at least as bad of a weekend as mine... And I close my account.

That, in a short stroke, is basically what led me to end my steam with the post that began this thread.

Then on Dec 8th, a day before I had the privilege of celebrating 30 balding years on this planet, I got an email...

"From whom?" you ask.
"From the generally pleasant folks at iNetbet, my fellow meisterheads. That's who."

They wanted to ask me what made me leave? Why would you close ur acct? IDK if this was a ruse to catch me off guard. Maybe even an attempt to provoke another outburst. But more likely, it was a manager, possibly new, doing a review of previous depositors who had up and stop depositing. At the bottom of this email they offered a Birthday Chip, if only I would shed some light on the 'account notes' which included a few quotes from my outburst. And of course the player request to close the account.

I took the bait. I reopened my account. I played for maybe 20 minutes on a nice lil b-day chip. I am a happy depositor once again at inetbet bc they were cool, even proactively cool, and since I left because of opposite behavior... I came back.

So someone should knock a few rep points off of my header; I just re-read my arguments from posts in this thread, and though they are valid, some even logical, and coupled with a 'never cashed out here' label; plenty of reason for me to not go back... But I did. I'm a hypocrite. Some one should mock me... But, Please be gentle or I might leave the forum for a week or two. But, rest assured, I will be back...

 

[Mavin1]

And I cannot download with firefox and must use my IE8 which I keep locked up and quiet in the basement.

Firefox downloads differently. Click download on your page, it opens a small box at the bottom of my screen, click save, it then opens another box and runs a virus scan, when the scan is complete, click on the item, and then it will download. After the download is finished, then clear the box and close it.

 

[chayton]

Some one should mock me... But, Please be gentle...

consider yourself gently mocked.
oke:

 

[felicie]

Firefox downloads differently. Click download on your page, it opens a small box at the bottom of my screen, click save, it then opens another box and runs a virus scan, when the scan is complete, click on the item, and then it will download. After the download is finished, then clear the box and close it.

I think we got into the wrong thread somehow. Can that happen?

 

[Mavin1]

Probably so, but I couldn't be rude and not reply.

 

[just play]

So someone should knock a few rep points off of my header; I just re-read my arguments from posts in this thread, and though they are valid, some even logical, and coupled with a 'never cashed out here' label; plenty of reason for me to not go back... But I did. I'm a hypocrite. Some one should mock me... But, Please be gentle or I might leave the forum for a week or two. But, rest assured, I will be back...

I will be leaving shortly....thousands and thousands of dollars in the last 6 months or so. NOTHING! I never can get over my initial deposit, not even by $1...it's pathetic...they keep telling me lady luck isn't on my side, that's a bunch of bullshit, I know it, they know it, everyone knows it. At least 7,000 spent in the past 6 months with NOTHING...NOTHING...NOTHING. They are the crappiest paying casino I have ever seen. They never used to be like this, I have no idea what happened with them, maybe there are less people playing, who knows?

I like how they have scrolling across the bottom of the lobby that someone hit a RJ with only a $30 deposit, kinda strange how I spent thousands of dollars and can't cashout $100-$500 no? Please someone tell me who has spent this kind of money with nothing? Anyone?

 

[miket2112]

ME!!!!

 

[fanihi]

i wanted to play at inet

After hearing about how good inetbet was, I decided I would give them a try. I e-mailed them and asked 2 simple questions before downloading...1. do I have an existing account? (I have been casino hopping so I wanted to make sure I did'nt open multiple account). 2. what documentation they needed for an withdrawal so I could send in....no reply.....I download...took the $3 no dep...played it down in a few seconds...lol...e-mailed them again that I would like a reply to my questions that I sent b4 depositing....that was 4-5 days ago....I guess they don't want new business.

 

[EndofEsau]

After hearing about how good inetbet was, I decided I would give them a try. I e-mailed them and asked 2 simple questions before downloading...1. do I have an existing account? (I have been casino hopping so I wanted to make sure I did'nt open multiple account). 2. what documentation they needed for an withdrawal so I could send in....no reply.....I download...took the $3 no dep...played it down in a few seconds...lol...e-mailed them again that I would like a reply to my questions that I sent b4 depositing....that was 4-5 days ago....I guess they don't want new business.

This has always been one main issue with Inetbet. IMHO, prolonged and unanswered emails are just as bad as delayed payments. ie Mainstreet Group. I don't why Bryan doesn't put more pressure on Inetbet to upgrade their form of communications. This isn't rogue. But can be an annoying. There are plenty of trends about this subject repeatedly.