Wow.
These AP's must really be getting desperate asking for refunds from 2011 Must be a lack of loopholes around to exploit at the moment.
If Andy looks across my accounts at Redbet and Whitebet he would hardly consider me an AP.
Wow.
These AP's must really be getting desperate asking for refunds from 2011 Must be a lack of loopholes around to exploit at the moment.
If Andy looks across my accounts at Redbet and Whitebet he would hardly consider me an AP.
God bless you for having a go but there's no way I'm requesting detailed play accounts from our supplier dating back to August 2011 in order to review your single deposit because you're telling me you broke the T&Cs and so, based on taking one line of a discussion I had with a player, (a discussion which occurred 18 months after you had played and which was later qualified), you'd like your money back.
Am I getting this right, you lost all your money without trying to cashout but think you should be refunded cause you played over the max bet rule and so wouldnt of been able to cash out any winnings anyway
i think, that if some player made a genuine mistake, the player knows in the time that he/she do the mistake.
and if wanna a "2nd chance" should ask in timely manner (like the players want to get paid too)(including me)....
now ask in 2011 a refund of 2011?
IMHO its ridiculous
The thing is: I wasn't ever going to ask for a refund or even thought that I should have one, until Redbet-Andy confirmed on 10th March 2013 in this thread that even losing players should be refunded if they inadvertently break the rules. Back then the max.bet rule was not included in promotional terms appropriately. The only reason I asked is because I saw this statement by Andy. Andy is still yet to elaborate on this.
The thing is: I wasn't ever going to ask for a refund or even thought that I should have one, until Redbet-Andy confirmed on 10th March 2013 in this thread that even losing players should be refunded if they inadvertently break the rules. Back then the max.bet rule was not included in promotional terms appropriately. The only reason I asked is because I saw this statement by Andy. Andy is still yet to elaborate on this.
I just verified from Andy that his above statement is not actually true. I played the Redbet SUB back in 2011 and was unaware of the 5€ max.bet rule. Searching around different forums and Gambling Grumbles showed that the max. bet rule was not included within the Promotional terms at the time but was rather hidden somewhere in general terms of use. It can be reasonably expected that a vital term like this should be mentioned in the specific Promotional terms.
I played the SUB, bet more than 5€ on several occasions and lost in the end. Based on Andy's reply above I contacted him about whether I should be refunded back my deposit or be allowed to re-play the bonus from beginning as I was effectively put in a lose-lose situation and he replied: No.
This is more of a "fishing expedition" than a genuine grievance, trying to use a statement made in 2013 to change the outcome of something that happened in 2011. There is a principle that disputes should be raised within a reasonable time of the event. This principle even applies in the real world, for example, in the UK a debt that has not been pursued for more than 6 years is voided. If you want to dispute your taxes, you have to do so within 6 years, else tough luck.
Nifty29 said:Here is an excellent example of the point I was making in the recent Inetbet thread I.e. that once you bend the rules in the slightest for a player the vultures and APs will be all over you like a cheap suit.
akrus88 said:I quess you did not seriously thought Andy was being serious about that? You are just bullying him for being sarcastic.
If I read a comment by a rep who confirms that I might be eligible for a reimbursement, is it wrong to ask him? And then show that the comment was just hot air all along.
TBH I think that the rep even looking at a case-by-case issue of someone breaking the term to be pretty amazing. Imagine this, I'm an advantage player, I make a big deposit, take a big sub and play it to the edge of the max bet til I'm almost sunk, then 'accidentally' bet more than max and then go cry "oopsie, I accidentally broke the term, can you give me a do-over?"
Seriously though, I bet people have tried it, right Andy? It's like back when the issue with CWC came up, you could play and if you win, cash out - if you lose just tell them you're a student and get your deposit back. No risk gambling.
TBH I think that the rep even looking at a case-by-case issue of someone breaking the term to be pretty amazing. Imagine this, I'm an advantage player, I make a big deposit, take a big sub and play it to the edge of the max bet til I'm almost sunk, then 'accidentally' bet more than max and then go cry "oopsie, I accidentally broke the term, can you give me a do-over?"
The thing about losing players getting a do-over though, I'm confused about something. If they're not cashing out then the casino won't check their playthrough and know they bet over the max...if they're honest players they won't realize that they broke a term so won't contact you about it. If they knowingly break the term then they will...?
I fully understand other operators who are more rigid.
Yes for now it's good and I'm sure that people who do make that honest mistake appreciate it. Maybe one day you'll have to take a harder line and then everyone will complain about it. lol.
The thing about losing players getting a do-over though, I'm confused about something. If they're not cashing out then the casino won't check their playthrough and know they bet over the max...if they're honest players they won't realize that they broke a term so won't contact you about it. If they knowingly break the term then they will...?
...I didn't know that I had broken a term until six months later when I read that Redbet had 5€ max bet rule sneakily hidden in the general terms. So I would have never found out unless I read about it on forums later.
General Bonus Terms
If nothing else is stated, the following rules apply to all bonuses.
- Bonuses can only be withdrawn after you've wagered the bonus money at least 35 times in our Casino. If you try to withdraw the bonus before, the bonus will be void and disappear from your account.
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[*]There is a maximum stake of €5 per bet and 50c per bet line until the wagering requirement has been met. For the purposes of this rule a Bet is defined as one roulette spin, one dealer's dealt hand in any table game, one deal in any Video Poker, one spin on a slot machine, one lottery ticket or equivalent betting in the casino. Anyone exceeding this limit may be liable to have their winnings removed and the initial deposit and bonus reset.- Redbet Gaming Ltd reserves the right to void bonuses and winnings if the customer or any person in the customers household has previously received a similar or equal bonus on one of our other brands. This applies to both sportsbetting and casino bonuses.
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Bullshit. It's right there - plain as day.
Redbet-Andy said:It's unusual that a losing player will get in contact to say they broke the terms because:
A: They know about the term already, so why not stick to it.
B: Who checks terms after they have lost?
Therefore obviously it's going to be a much tougher case for losing players to make but we will look at case by case.