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Baptism by Fire - success Hyper Casino is now being tested by our members

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I made a wee deposit late last night for a bit of playtime and not sure what happened but a few games just wouldn't load for me and I got kicked out mid play a couple of times. I had a wee go on Donuts too, is the minimum bet £0.50 as that was what it appeared when I played it, could increase the bet but wouldn't let me lower it.

I bust out, went to a decent win at the start to dead for me :laugh:

Ah yes you just reminded me . I had this problem too . Not being able to change betsize . Getting bonuses and not being able to start them etc etc . I actually had a donuts bonus sitting there for 30 mins until I worked out how to play the damn thiing :( The start button wouldn't work
The cure is to resize your window . I found by making it fullscreen I could change betsize etc and then sometimes Id need to make the window smaller for other buttons to work . It's strange and definitely an issue they need to work out but you can get around it by resizing the window you're playing in until you manage to do what you want to do
 
Ah yes you just reminded me . I had this problem too . Not being able to change betsize . Getting bonuses and not being able to start them etc etc . I actually had a donuts bonus sitting there for 30 mins until I worked out how to play the damn thiing :( The start button wouldn't work
The cure is to resize your window . I found by making it fullscreen I could change betsize etc and then sometimes Id need to make the window smaller for other buttons to work . It's strange and definitely an issue they need to work out but you can get around it by resizing the window you're playing in until you manage to do what you want to do

I did Ctrl - and + with screensize and nothing worked. Whilst I like the brand I got bored with all the little bugs and just went all out on Bonanza to get it over with :)
 
I did Ctrl - and + with screensize and nothing worked. Whilst I like the brand I got bored with all the little bugs and just went all out on Bonanza to get it over with :)

You need to exit full screen mode, I reported it to Jan months ago so presumably it isn't an easy fix or it would have been done by now.

@L&L-Jan just got a spam email from one of your affiliates for Hyper Casino, think its the first time I've ever had spam for any of your brands, you want it forwarding? No T&C or anything displayed so not CAP compliant at all. Targeted at UK as £ is in the email. Spam as I didn't sign up to their mailing list. Affiliate domain is monstersstakes com
 
Registration is as straightforward as might be expected. Although I didn't receive the verification email, promised.
I did however receive a receipt by email, after I deposited. So I assume everything was ok.

One thing I don't like at any site. I being presented with a deposit screen, every time I log in. This happened even when logging in with a healthy balance.
If you're going to do it, at least have it triggered by a low balance. Otherwise it's a little tacky, to be constantly prompting for deposits.

The search function is a little strange. Rather than just showing a list of the relevant games, it splits the games up into the separate home screen categories.
Which isn't too bad once you know about it. But I nearly didn't deposit, when I searched 'imm' looking for immortal romance. All it showed was this...

0532.webp


Luckily, I did scroll down and saw the rest of the results (and the duplicates)

0533.webp


On loading games, I was a little disappointed with the frame sizes, even when in full screen mode.

0534.webp

Is that big white box at the bottom of the iframe really necessary? I find it a bit of a distraction, since it constantly draws your eye from the game. Removing it would free up space to make the games larger
You could also make better use of the screen, by having the exit and full screen buttons on the side of the frame, where there's plenty of dead space already. Meaning the iframe could be made even larger.

As previously mentioned. Some game functions wouldn't work in various screen modes.
For example, continuing from the initial loading screen or from a feature in IR can't be done in full screen mode.
Although, starting the free spins on Bonanza, can ONLY be done in full screen.

There was quite a bit of lag and plenty of disconnections on MGS and BTG games, although NetEnt games worked fine.

You may want to look at the in-house reality check. white text on light grey background buttons isn't easy to read.

ScreenHunter_350 Mar. 23 16.04.webp


Having the bonus wagering, easy to access from the side menu (without having to exit the game) is good.
But it would be nice if it updated in real time, when it's open. Rather than only each time it's opened.

The RG setting are very comprehensive, including a Max Bet setting.
Although I don't find the deposit limit to be very responsible. I didn't actually try it.
But noticed this on the RG screen...

"The deposit limit is calculated based on your net balance. For example, if you set a deposit limit of £/$/€50 and you withdraw £/$/€250, you will be able to deposit £/$/€300 in total."

I didn't get to test the withdrawal times or the speed of KYC.
Although I didn't find anywhere to securely upload documents. So I assume it's still done the 'retro' unsecured email way, as and when requested.

45xB is a little steep, considering the casino signed up to last week. Had 40xB wagering. BUT wagering started from the very first cash spin. Not just from when the bonus is used. which makes a huge difference.

£50 deposit + £50 bonus @45xB means £2250 to wager from a £50 balance = 45x balance (since wagering starts once cash has been used)
vs
£50 deposit + £50 bonus @40xB means £2000 to wager from a £100 balance = 20x starting balance (since wagering starts from the first spin)

All in all it wasn't a bad experience. Apart from all the fannying about with screen settings and continuously reloading games.
I did get quite a few hours of play time and managed to wager around £2500 of the £2700 wagering necessary.
 
What is the most preferred deposit and withdrawal methods in Canada?

For ewallet the only real option is ecopayz (my personal preference)
Instadebit is also popular

interac (though only for certain banks)
Interac E-Transfer (works great in a pinch)

and of course credit/debit cards when the payment processor accepts them.
 
For ewallet the only real option is ecopayz (my personal preference)
Instadebit is also popular

interac (though only for certain banks)
Interac E-Transfer (works great in a pinch)

and of course credit/debit cards when the payment processor accepts them.
I'm with TD, which is Visa, which means I cant use it anywhere, making any of those (bolded) options inaccessible

I've never even heard of e-transfer being an option outside of Canada, let alone to a casino

Every casino - but for like 1 or 2, accept prepaid Mastercards
 
I'm with TD, which is Visa, which means I cant use it anywhere, making any of those (bolded) options inaccessible

I've never even heard of e-transfer being an option outside of Canada, let alone to a casino

Every casino - but for like 1 or 2, accept prepaid Mastercards

I'm td as well, interac e-transfer is offered as an option at a few places, casumo and leovegas for example, I've used it at both without issue when my topmeup limit is on cooldown and can't use my visa debit ;-) can't think of others off the top of my head but I know there's a couple on the list of sites I play.
 
I'm td as well, interac e-transfer is offered as an option at a few places, casumo and leovegas for example, I've used it at both without issue when my topmeup limit is on cooldown and can't use my visa debit ;-) can't think of others off the top of my head but I know there's a couple on the list of sites I play.
cheers
if you can think of them, thatd be awesome - save me on prepaid card fees if i can do it directly from my acct
huh - something new every day :)
 
cheers
if you can think of them, thatd be awesome - save me on prepaid card fees if i can do it directly from my acct
huh - something new every day :)
Turns out it's on topic..

heh... imagine that.. while in the L&L thread.. Fun Casino, Yeti, Yako.. HYPER... ;-P
 
from a quick glance.. no?

saw a chat bubble type icon, but clicking it produced no results.. so, quickest option was the email form right beside it ;-P
 
Ecopayz should be fine since not many people use it and it isn't a common e-wallet. I have taken the welcome offer on Casino Casino ( L & L Group ) and other offers with no issues so I would assume it would be fine if I were to sign up here IMO.
 
Same as Sonict, deposited at a number of L&L sites with eco, never had an issue, but I suppose time will tell. Either way it's not like it's breaking the bank, only made the minimum deposit to test one for the team ;-P
 
You need to exit full screen mode, I reported it to Jan months ago so presumably it isn't an easy fix or it would have been done by now.

@L&L-Jan just got a spam email from one of your affiliates for Hyper Casino, think its the first time I've ever had spam for any of your brands, you want it forwarding? No T&C or anything displayed so not CAP compliant at all. Targeted at UK as £ is in the email. Spam as I didn't sign up to their mailing list. Affiliate domain is monstersstakes com
I also received the same non-compliant email, from the same domain.

ScreenHunter_351 Mar. 24 13.11.webp
 
Morning Jan

Forgive me, may be overlooking the obvious here but gone back into my account this morning and cannot locate the bonus offers page.

Can see the general promotions page but not the personalised offers one.

Hi Jon,

Login > My Account, left section: bonuses.

Should be there.

Or login and replace this: bonuses for the word "index".

Kr.
 
I made a wee deposit late last night for a bit of playtime and not sure what happened but a few games just wouldn't load for me and I got kicked out mid play a couple of times. I had a wee go on Donuts too, is the minimum bet £0.50 as that was what it appeared when I played it, could increase the bet but wouldn't let me lower it.

I bust out, went to a decent win at the start to dead for me :laugh:

Could you provide me your username/email by PM, keen to check some logs!

Kr. Jan
 
You need to exit full screen mode, I reported it to Jan months ago so presumably it isn't an easy fix or it would have been done by now.

@L&L-Jan just got a spam email from one of your affiliates for Hyper Casino, think its the first time I've ever had spam for any of your brands, you want it forwarding? No T&C or anything displayed so not CAP compliant at all. Targeted at UK as £ is in the email. Spam as I didn't sign up to their mailing list. Affiliate domain is monstersstakes com

Please mate, ASAP fwd!
 
Ah yes you just reminded me . I had this problem too . Not being able to change betsize . Getting bonuses and not being able to start them etc etc . I actually had a donuts bonus sitting there for 30 mins until I worked out how to play the damn thiing :( The start button wouldn't work
The cure is to resize your window . I found by making it fullscreen I could change betsize etc and then sometimes Id need to make the window smaller for other buttons to work . It's strange and definitely an issue they need to work out but you can get around it by resizing the window you're playing in until you manage to do what you want to do

I'm really having issues to reproduce this. Who can provide some details, browser version, screen resolution and possible zoom in browser or zoom in display settings.

I believe thats, control panel > pc and devices > display, there is an option "more options" where you can set a zoom for size of applications, text and other items.

Anyway, I'll continue today with testing of various devices and settings. Hope I can reproduce this so we can head to a nice fix.

Kr.
 

Give Michael a break please, he just came back from the pub :)

It's all sorted, thats good.

We work with bonus codes to activate your bonuses. Now in order to prevent people from making mistakes with the bonuses we have two options: Either submit the bonus code during the deposit process or activate the bonus from your bonus section, which we prefix the bonus code accordingly so that the claim/bonus activation always works.

So the best way always is to go to: My-Account > Bonuses > available bonus tab.

On your first login we always display a pop-up that can take your to the bonus page in 1 click.

Hope that works fine from now on?

Kr. Jan
 
I'm really having issues to reproduce this. Who can provide some details, browser version, screen resolution and possible zoom in browser or zoom in display settings.

I believe thats, control panel > pc and devices > display, there is an option "more options" where you can set a zoom for size of applications, text and other items.

Anyway, I'll continue today with testing of various devices and settings. Hope I can reproduce this so we can head to a nice fix.

Kr.

100% zoom
It happens most the time in full screen mode mate, doesn't happen on everything, I reported it in your thread when you were asking about Novomatic feedback and the like, I'll see if I can reproduce it in freeplay in a min for you

I forwarded the email to Carlo but drop me your email address and I'll forward it

Col

2019-03-25 (1).webp
 
Give Michael a break please, he just came back from the pub :)

It's all sorted, thats good.

We work with bonus codes to activate your bonuses. Now in order to prevent people from making mistakes with the bonuses we have two options: Either submit the bonus code during the deposit process or activate the bonus from your bonus section, which we prefix the bonus code accordingly so that the claim/bonus activation always works.

So the best way always is to go to: My-Account > Bonuses > available bonus tab.

On your first login we always display a pop-up that can take your to the bonus page in 1 click.

Hope that works fine from now on?

Kr. Jan

It isn't there on Hyper though, promotions just takes you to the promo page, no available bonus or anything like there is on your other sites

2019-03-25 (2).webp
 
No thats our promotions page, where we list active promotions, tournaments, etc.

At the bottom you have a link to "My Account" in the black bar.
In the My Account section you can find your bonuses.

Kr. Jan
 
No thats our promotions page, where we list active promotions, tournaments, etc.

At the bottom you have a link to "My Account" in the black bar.
In the My Account section you can find your bonuses.

Kr. Jan

Found it now :) why don't you just have it open when you click your balance or as a menu item from the menu on the left?
 
Hi Jon,

Login > My Account, left section: bonuses.

Should be there.

Or login and replace this: bonuses for the word "index".

Kr.

Am I being stupid lol or is something amiss, cannot find it anywhere. No My account, no bonus section, nothing?

Screenshot 2019-03-25 10.20.26.webp


Thinking about it, when I first deposited, as you manually added the bonus, I may have clicked "don't show this again" on the bonus page, could this be causing the problem please?
 
Am I being stupid lol or is something amiss, cannot find it anywhere. No My account, no bonus section, nothing?

View attachment 106557

Thinking about it, when I first deposited, as you manually added the bonus, I may have clicked "don't show this again" on the bonus page, could this be causing the problem please?

Jono you neee those eyes checking mate :p
 
If there were bonuses for me (not in the "good" countries and using Neteller) and fast payments L&L would be up there with Trada and VS in my rating.
I got one at All British and support said they would give on 2nd deposit at Yeti but never saw anything or bothered to call them again...

I don't get the "no can't do" with Neteller since their verification is much better than any casino...... Maybe exclude verified accounts from such terms?
Anyway, that is why I sometimes skip them for my 4th or 5th deposit option, when they give 125%-150% match bonus.

Also there is that "no MG" thing on All British that can't be sorted.
I will join Hyper as another one good-slowpay-nobonus casino, but.....
 
If there were bonuses for me (not in the "good" countries and using Neteller) and fast payments L&L would be up there with Trada and VS in my rating.
I got one at All British and support said they would give on 2nd deposit at Yeti but never saw anything or bothered to call them again...

I don't get the "no can't do" with Neteller since their verification is much better than any casino...... Maybe exclude verified accounts from such terms?
Anyway, that is why I sometimes skip them for my 4th or 5th deposit option, when they give 125%-150% match bonus.

Also there is that "no MG" thing on All British that can't be sorted.
I will join Hyper as another one good-slowpay-nobonus casino, but.....

Hi mate,

All British is actually pretty much setup for UK customers. For example, we have never integrated there the .com module of for example Amatic, MGS or Nyx. It's all .co.uk based and muchos do no allow foreign country activity on their modules. So games wont load.

For you the best pick is Fun or in this event, Hyper.

Just like with @Jono777 I can help you out during your first try. As I know you and you are a verified member who even scooped some prizes.
So thats a personal offer, same disclaimer applies as on page 2.

Kr. Jan
 
And we will add a link to the my-account section on the side panel. Two locations, should be sufficient.

It's the first site where we positioned it on a different position and trust me, everytime I follow the regular process to hit that page. Swear a few words in Dutch and scroll to the bottom of the page to open the my account section from there.

Kr. Jan
 
I tried 6 times to make a deposit after subscribing and I kept getting the same error message. I managed to deposit first time at another casino without issue in between these attempts. Then I deleted cookies and Cache and I still couldn't deposit. Live chat where as helpful as they could be but they could not even detect one attempt at depositing. Frustration got the better of me so I have sadly moved on
 
Bit of this about tonight Jan.

View attachment 106574

Shit! My Skype was full this morning with customers complaints from the support team, accross the casinos with all kind of MGS errors.
Tried this morning, no issues. Given that all other vendors were working, I have to conclude it was due to MGS.

I'm sorry you had to experience this mate. I've added a small bonus as a good gesture for experience of the lag.

Kr. Jan
 
I tried 6 times to make a deposit after subscribing and I kept getting the same error message. I managed to deposit first time at another casino without issue in between these attempts. Then I deleted cookies and Cache and I still couldn't deposit. Live chat where as helpful as they could be but they could not even detect one attempt at depositing. Frustration got the better of me so I have sadly moved on

I'm sure I have it somewhere... but where :)

Can you PM your username, so I can have a proper look?

Kr. Jan
 
Shit! My Skype was full this morning with customers complaints from the support team, accross the casinos with all kind of MGS errors.
Tried this morning, no issues. Given that all other vendors were working, I have to conclude it was due to MGS.

I'm sorry you had to experience this mate. I've added a small bonus as a good gesture for experience of the lag.

Kr. Jan

Hi Jan

Thank you, although there was no need for the bonus, just trying to be helpful and you've been good to me already. Appreciated as always however :thumbsup:
 
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