How I enjoyed my 'free chip' at Slotocash lol....

[Balthazar]

scummy affiliates

I'd love to know who sells them our details. I regularly receive spam from these idiots and they always seem to know my full name.

 

[dunover]

Here is the e-mail I got - seems genuine. Sorry I had to do 3 snips to fit it in. From 'deckmedia' and note sloto name at bottom.




Old Attachment (Invalid)Old Attachment (Invalid)Old Attachment (Invalid)

 

[Balthazar]

Here is the e-mail I got - seems genuine.

It's genuine. It's even signed.

 

[dunover]

So the CS George bloke was talking bollocks then - it was sent to ME personally.
Then they fail to honour it, because I 'am too skilled' (In other words I made a small profit and knew when to stop, ahead!)
Why don't they just rename the 'free' chip code 'ONLYIFULOST2012'

 

[mrmark21]

Your's is definitely genuine The chat staff just confused things even more

I just assumed since the chat staff said they had sent it then they must have sent it... obviously not otherwise it would look similar to the one you received

 

[chuchu59]

Thanks for the advice Although I already know most of that

Slotocash actually acknowledge the email as an offer from them, they told me that the emails are sent out to everyone, they also acknowledged it as a no deposit bonus offer... The reason they wouldn't honor the offer is because only a new customer can redeem no deposit offers... The fact is that since they'd know I'm not a new customer and the email did come from them, they should be willing to honor the bonus and remember not to send me these emails in the future... They should not have sent me an offer that I wasn't eligible for. Similar issue occurred at Club World casinos as Balthazar pointed out their rep acknowledged this and fixed the issue https://www.casinomeister.com/forums/threads/thanks-for-the-gift-cw-group-but.54452/. Since we are discussing their lack of bonus giving this post is a pretty important one.

I had also deactivated my account as I wasn't originally a fan of the games they have on their casino. The email say's "download the software, sign up, and start playing". Turns out I'm just not a fan of Slotocash.

Slotocash has some of the worst support staff in the industry. They know next to nothing so everything they say must be taken with a pinch of salt. Ms Sloto follows issues very closely so it would be best to wait for her reply. I have found her to be reliable and responsive.

 

[homerbert]

yeah, i am from belarus, and always got deposit bonuses via email, but always when trying to play, got answer go away you poor, no bonuses for your country

 

[Tirilej]

Slotocash has some of the worst support staff in the industry. They know next to nothing so everything they say must be taken with a pinch of salt.

Is that really true or just your experiences?
I feel bad for them if they are that unprofessional, but I can't remember them being different than others.

Since I also think that Ms Sloto is okey I can't really believe that she would allow that kind of staf.

 

[mrmark21]

Chuchu is one hundred percent on the mark

I didn't want to complain but the real reason I deactivated my account was due to the unsatisfactory customer service provided by their support department. This occasion proved no different

 

[Tirilej]

Chuchu is one hundred percent on the mark

I didn't want to complain but the real reason I deactivated my account was due to the unsatisfactory customer service provided by their support department. This occasion proved no different

But since you're so good at complaining, even about good places, I don't listen to you (yet)
How will I know if this also was about not getting a free chip or enough playtime, rigged games or just you in a bad mood

 

[chuchu59]

Is that really true or just your experiences?
I feel bad for them if they are that unprofessional, but I can't remember them being different than others.

Since I also think that Ms Sloto is okey I can't really believe that she would allow that kind of staf.

Both my experiences and what I read of others experiences in this forum . I think Ms Sloto is aware of the problem thus she keeps a close tab on player issues.

 

[Tirilej]

Both my experiences and what I read of others experiences in this forum . I think Ms Sloto is aware of the problem thus she keeps a close tab on player issues.

Thanks! I felt the same when I played there before, but I have now been told that there have been changes made to make it better.
I trust that they are doing their best.
I suppose time will tell. I just hope that people doesn't keep their thoughts for years without really knowing how it is now so that's why I asked

 

[dunover]

All said and done, missing 7 lousy dollars won't kill me, and the MAIN issue is they cashed me out promptly and accurately after one security phone call made before I even tried to cash out xmas eve. So, biased and selective promos aside, not too bad overall as my first experience with RTG. Just don't get the offers being targeted at those who aren't allowed them....

 

[chuchu59]

Thanks! I felt the same when I played there before, but I have now been told that there have been changes made to make it better.
I trust that they are doing their best.
I suppose time will tell. I just hope that people doesn't keep their thoughts for years without really knowing how it is now so that's why I asked

As long as they are accredited players will continue to patronise them and will share their experiences(positive or negative) so there is no need to worry.

 

[mrmark21]

But since you're so good at complaining, even about good places, I don't listen to you (yet)
How will I know if this also was about not getting a free chip or enough playtime, rigged games or just you in a bad mood

Well without players like me how would these casinos know what needs improvement?


P.s. I'm never in a bad mood, well at least almost never

 

[mrmark21]

Still no response from Sloto but thanks to this forum I'm confident she will respond soon

 

[chuchu59]

Ms Sloto is not one to evade issues. Most likely it has been a nighmare for her to trace the origin hence the delay.

 

[mrmark21]

Got quite a fast response The bonus was sent from an affiliate site Turns out live chat had no idea what they were talking about

 

[chuchu59]

Just want to add that a little grumble in an earlier post led to Ms Sloto reviewing my account and now my a/c is eligible for bonuses again. I never expected that and I must say she takes things to heart.

 

[mrmark21]

Just want to add that a little grumble in an earlier post led to Ms Sloto reviewing my account and now my a/c is eligible for bonuses again. I never expected that and I must say she takes things to heart.

That's great