Your Input Please SlotoCash Mailer what do you think?

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
I have an account with Sloto but haven't really played there for quite a while. Today I got the below letter in my snail mail - I thought it was nice of them to think of me considering I hadn't played there for awhile. I thought I'd take a break from working and play the freebie, but when I went to claim it, I was denied.

I went to chat and this is what I was told.

Please wait for a site operator to respond.
You are now chatting with 'Tameka'
Tameka: Welcome to our live chat service. My name is Tameka; how may I assist you today?
Me: Hi, I received a snail mail today with a welcome back coupon code
Me: when I tried to claim it, I couldn't
Me: FREE10SUMMER is the code
Tameka: I can certainly assist you with that; before we proceed can you please verify your full name?
Me: Sure it's -----------
Tameka: Thank you very much Cindy.
Me: you're so welcome. ;-)
Tameka: As you have not deposited recently, you are unable to redeem that coupon.
Tameka: You would have had to make a deposit within the last 180 days to be eligible to redeem that coupon.

Me: huh funny because the snail mail says it's because I haven't been in that's why they sent it to me
Tameka: You would have had to make a deposit within the last 180 days to be eligible to redeem that coupon.
Tameka: Would you like me to redeem a deposit coupon for you at this time?

Me: ok not a big deal, but it's a little annoying to have it sent to me
Me: no thanks I don't use deposit bonuses at all
Tameka: Is there anything else I can assist you with at this time?
Me: nope thanks that's it
Tameka: It was my pleasure assisting you. Have a great day.
Chat session has been terminated by the site operator.
You are not currently in a chat session.

Anyhow I thought maybe I hadn't seen something on the mail and took a closer look, but I didn't see anything about it being a 'Welcome back but only if you've deposited recently' so I thought I'd see what you guys think. Honestly it's not that big of a deal, it was a free $10 chip that I wouldn't have been able to make playthrough on anyhow probably, but I still find myself annoyed by it.

sloto.jpg
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
We have missed you so please come back and try us again with this freebie. Only condition to taking it is that you are an active depositer.

It really makes you wonder just who deals with promotions and marketing at some casinos. Obviously anyone in the world getting that email would take it that its the fact they haven't deposited in so long that's the reason they are getting enticed back. Not at SlotoCash tho lol.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Anyhow I thought maybe I hadn't seen something on the mail and took a closer look, but I didn't see anything about it being a 'Welcome back but only if you've deposited recently' so I thought I'd see what you guys think. Honestly it's not that big of a deal, it was a free $10 chip that I wouldn't have been able to make playthrough on anyhow probably, but I still find myself annoyed by it.

Had a similar story some 7 months ago when i was looking for a new hangout after 32RED introduced their pending period. I had a account with Sloto for some time but didn't deposit in like 2 or 3 years. I got a 30NPB coupon with max. 150 withdrawal. Met the WR playing only T-Rex and submitted my withdrawal, was only for 30$ but i saw it as a trial withdrawal to see their withdrawal times. It was declined for the exact same reason. :mad:

So similar only a little worse....they let me claim it, play it, submit withdrawal and then declined it. :mad: Needless to say they did not become my new hangout.

Ended up giving them a new name: SLOTOCRAP :D
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Well to be fair, I bet this code has been posted all over the free chip places so there are probably tons of people who didn't receive the mail trying to claim it. I just sent a scan of the letter to support asking whether this was sent to me in error. Let's see what they come back with. At this point I don't much care anymore since my break time is over and I have to get back to work anyhow. ;)
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Well to be fair, I bet this code has been posted all over the free chip places so there are probably tons of people who didn't receive the mail trying to claim it. I just sent a scan of the letter to support asking whether this was sent to me in error. Let's see what they come back with. At this point I don't much care anymore since my break time is over and I have to get back to work anyhow. ;)

That's cool and all, but I'm sure they have a database of who received the mailer and who didn't. They could have easily cross referenced that to your claim to have gotten it and redeemed it via live chat. And not ONCE did she say "I'm sorry about the mixup." or anything similar.

On another note, is it just me, or was the CSR cut & dry? That's not how CSR's should be. It's like they're reading from a damned script or something instead of actually understanding the player's concerns and issues.

I guess not all CSR's can be like this one from Netflix:

e0LcT6J.png
 

Vegasbum

Senior Member
Joined
Jul 27, 2007
Location
Ontario
Chayton you have every reason to be upset with that offer. I know it is not the value of the coupon but the principle. They obviously wanted to give you a freebie to try and then hoped you would take the 100% match. I would be interested to hear what customer support has to say.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Chayton you have every reason to be upset with that offer. I know it is not the value of the coupon but the principle. They obviously wanted to give you a freebie to try and then hoped you would take the 100% match. I would be interested to hear what customer support has to say.

Yes me too, but since they haven't bothered responding in 24 hours I guess we may never know! :rolleyes:
 

Sloto

Affiliate Manager for Accredited Casinos
Joined
May 18, 2009
Location
UK
Bonus coupon, now redeemed

Hi there,

@chayton, please note that I've sent you a PM.

Furthermore, the bonus has been redeemed to your account.

Best,
Ms. Sloto
 

rena35

Meister Member
Joined
Feb 17, 2012
Location
cyber space
I actually like Sloto cash. The support has always been great when i contact them. I had a slight issue months ago but all has been well since. I especially like their cashback promo. I am happy this was resolved :). I hope you do well.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
Hi there,

@chayton, please note that I've sent you a PM.

Furthermore, the bonus has been redeemed to your account.

Best,
Ms. Sloto

Got your message, thanks. :thumbsup:

FWIW, I never did receive any response to my email to Sloto support, I asked Ms. Sloto to check to see if they even received it.
 

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