Hi!
Tried Gentingonline and used the welcomebonus on a deposit.
That quickly went down the drain. After that i hade 0.02 euro left in what they call bonus balance.
After that i have done 6 more deposits without any bonuses!. And finally made som winnings. When trying to withdraw it said i couldnt.
it turned that i still have to wager 4200Euro - because of the 0,02 bonusbalance on my first deposit that was left.
I dont get it even after trying to understand bonus terms and trying to talk to chat (have a transcript) with a quite unhelpfull person.
When doing additional deposits there is no disclaimer that you will be stuck on wageringrequirements and whether you want to cancel the bonus or not.
Anyone that understand their bonus terms? I feel kind of tricked.....
you: hi"
J: Welcome to Genting Online Support, you are speaking with J, how can I help?
you: i have done numerous deposits without bonus. And wanted to withdraw
you: but it seem locked in bonus funds.
deleted accountquestion.....
J: Thanks and one moment, please.
J: Ok, a further EUR 4748.72 needs to be wagered before you can withdraw.
you: but i have done a lot of deposits after my "first deposit bonus"?
you: ???
J: I can remove the bonus if you like?
you: and what will my balande be after that? Is it 0,2 euro that is my bonusbalance`
J: 41.90 would be the balance after that.
you: how is that possible?
J: The bonus locks your funds in until the wagering requirement has been met.
J: It spends your money first, then the bonus funds.
you: but why isnt it cancelled upon new deposits?
J: And when/if you meet the wagering requirement, you can withdraw.
you: but why isnt it cancelled upon new deposits?¨
J: Sorry, It's not a decision making process that I would have any say in.
J: Would you like me to remove the bonus or prefer to carry on?
you: i want you to explain your bonuspolicy.
you: is the bonus active even if my balance goesdown to 0 and i then deposit?
J: When the bonus funds go down to zero, then it is lost and closed. Here are the terms and conditions:
J: Is there anything else that I can help you with?
you: so, because i had 0.02 euro left im stuck in a bonus after depositing like 7 times?
J: Yes, do you want me to remove it?
you: and you dont get any info on the next deposit whether uou want to cancel the bonus or not.
info: Your chat transcript will be sent to xxxxxx at the end of your chat.
J: Sorry about that, but shall I leave your account untouched or remove the bonus? You have just over 40 euro cash balance, but cannot withdraw while still in the bonus.
you: of course you shouldnt.
J: I'll assume you want your account leaving untouched, then.
J: Is there anything else that I can help you with?
J: As we have not received a response then I will now close this chat session. Thank you for your time, and please do not hesitate to contact us if you require any further assistance.
Tried Gentingonline and used the welcomebonus on a deposit.
That quickly went down the drain. After that i hade 0.02 euro left in what they call bonus balance.
After that i have done 6 more deposits without any bonuses!. And finally made som winnings. When trying to withdraw it said i couldnt.
it turned that i still have to wager 4200Euro - because of the 0,02 bonusbalance on my first deposit that was left.
I dont get it even after trying to understand bonus terms and trying to talk to chat (have a transcript) with a quite unhelpfull person.
When doing additional deposits there is no disclaimer that you will be stuck on wageringrequirements and whether you want to cancel the bonus or not.
Anyone that understand their bonus terms? I feel kind of tricked.....
you: hi"
J: Welcome to Genting Online Support, you are speaking with J, how can I help?
you: i have done numerous deposits without bonus. And wanted to withdraw
you: but it seem locked in bonus funds.
deleted accountquestion.....
J: Thanks and one moment, please.
J: Ok, a further EUR 4748.72 needs to be wagered before you can withdraw.
you: but i have done a lot of deposits after my "first deposit bonus"?
you: ???
J: I can remove the bonus if you like?
you: and what will my balande be after that? Is it 0,2 euro that is my bonusbalance`
J: 41.90 would be the balance after that.
you: how is that possible?
J: The bonus locks your funds in until the wagering requirement has been met.
J: It spends your money first, then the bonus funds.
you: but why isnt it cancelled upon new deposits?
J: And when/if you meet the wagering requirement, you can withdraw.
you: but why isnt it cancelled upon new deposits?¨
J: Sorry, It's not a decision making process that I would have any say in.
J: Would you like me to remove the bonus or prefer to carry on?
you: i want you to explain your bonuspolicy.
you: is the bonus active even if my balance goesdown to 0 and i then deposit?
J: When the bonus funds go down to zero, then it is lost and closed. Here are the terms and conditions:
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J: Is there anything else that I can help you with?
you: so, because i had 0.02 euro left im stuck in a bonus after depositing like 7 times?
J: Yes, do you want me to remove it?
you: and you dont get any info on the next deposit whether uou want to cancel the bonus or not.
info: Your chat transcript will be sent to xxxxxx at the end of your chat.
J: Sorry about that, but shall I leave your account untouched or remove the bonus? You have just over 40 euro cash balance, but cannot withdraw while still in the bonus.
you: of course you shouldnt.
J: I'll assume you want your account leaving untouched, then.
J: Is there anything else that I can help you with?
J: As we have not received a response then I will now close this chat session. Thank you for your time, and please do not hesitate to contact us if you require any further assistance.