Highnoon bonus issue

[kadcox]

Either way, A valid cellphone # or not. CWC is acting petty over this issue. The OP was called and all his information was VERIFIED. Support staff didn't have a problem with it and corrected it. Like a GOOD support team supposed to do. It's the Cashier Dept that had a problem. They have made this mole hill into a mountain. I for one hope those who disagree with this decision will play elsewhere. These too big to fail companies are out of control.

 

[cpdnd31]

OK If this form only allows for one phone number as others are now stating then how did CWG send Him email stating all 3 numbers were the same? See why I am CONFUSED?

ME: i don't understand what you mean by all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

Kirsty:

Kirsty: This is what you have provided on the account

ME: it is not..i put ___-___-____ as my home number

Kirsty: As you can see the cell phone is incorrect

Kirsty: I have just copied and paste the information you gave us when you initially signed up

ME: why does it sa the other 2 are the same...that is not what i provided in those foelds

Kirsty: This is the information we have on record that you gave to us

The cell number is not real cause I can't pass that field w/o one but I put in my home number in the other 2 fields .
This says cell is the problem but further correspondence says home number being invalid is the problem
and e-mail says account phone number doesn't match faxback form # which is home number.

Also of only one phone number box then why did CWG rep state this:

his statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

 

[spintee]

Either theres a drop down menu after you put in cell? I think that's what people are thinking but Im 99.9% sure this is not the case, The rep most probs said it was ok as it may well of been by there side but as soon as it hit higher up the chain (payments) there probs looked into it,

With the rep stating 3 numbers its probly just auto on there side, what ever number you put down this comes up the same to them,
What the form should say is VALID NUMBER but in this case it does not matter due to the fact the op put a wrong 1 in to start with, I think he made us believe (little lie) after hearing from the cs that there was 3 numbers to make us think he put genuine home in, But as we can see this is not true,
If I am wrong than I will personally take anythink I said back and apologies

OK If this form only allows for one phone number as others are now stating then how did CWG send Him email stating all 3 numbers were the same? See why I am CONFUSED?





Also of only one phone number box then why did CWG rep state this:

 

[suzecat]

Casinos provide entertainment; the player decides how much they want to spend for the entertainment. There are some rules involved (like in just about everything else I can think of) and the rules are strictly enforced.

Casinos are not charities, they are for profit businesses whose aim it is to make money. Casinos entice new players with all sorts of promotions, like the free chip. Invariably, in a multitude of ways, a free chip is not free: it is meant to entice people to sign up, play, get hooked on a game and then start depositing to play that game again (and again and again.)

When you think of it, how could any business survive giving away freebies all day? There must be a reason they do it. There must also be a reason for the strict rules (aside from having a reason to deny a cash-out).

 

[09237653]

When I did this promo, took the bonus, made WR, requested the 300 cashout, and then they promptly nicked it all back with no explanation. Wont go near ANY of their casinos now, great way to lose a customer.

 

[chayton]

Sure, the casino is being anal about it - but that's their prerogative. As soon as you publicly let the rules slide, then you start going up that slippery slope of what other complaints you're going to entertain. I'm figuring this is one of the main reasons why the casino is not going to cave. I understand clearly that this was a unfortunate situation, but if had been handled not in the public fora, there may have been a different outcome. I'm guessing here.

I actually wondered about that. Back in the old old days when I first signed up I had an issue with verification at Club World and support took a certain stance - sticking completely to their rules. I talked to Tom privately and he got it sorted out for me by making an exception. Would they have done that if I'd made a public complaint? Maybe not, because then it would be setting a precedent that all you have to do is complain publicly and they drop the rules.

 

[Mousey]

Oh dear.... guess I'd better close my accounts everywhere. Way back when I first signed up everywhere, I used home number for cell phone number, too. Didn't have a cell phone. And I personally do not own one now. I have a company owned cell phone and I'm sure they'd love it being used for online gambling verification.... NOT. And no, I'm not running out to the nearest WalMart or Dollar General and buy a burner phone just for the casinos to use. Sorry. It costs way too much to gamble online for USA players as it is. Darned if I buy them a cell phone, too.

 

[weesie]

Years ago, when I joined High Noon Casino............ I didn't have a cell............ They must have had a place on the form for home number and "evening" number but like it is shown in this thread.......... the only option is a cell. Makes no sense.

 

[maxd]

Guys, be reasonable. CWC is saying "a phone number where they can be contacted" per the Terms. I know for a fact having handled a number of CWC related PABs over the years that it's only ever the case that they want A phone number. It's not "a cell number and only a cell number or you're toast". What's the point of getting wound up over a distinction that does not exist?

If you're going to say "look at the case before us" then yes, do LOOK at the case before us:

• player gives bogus cell number on the registration form.
• player offers no valid contact number on the registration form.
• player is thus in violation of the Terms.
• player suffers for having broken the Terms.

If the casino allowed anyone who pleased to enter bogus info on the registration form -- ESPECIALLY for a free chip -- then they'd have every fraudster on the planet working overtime to register, play and if they won begging to correct the bogus info in order to collect on the win. Does this sound reasonable to anyone? Anyone at all? I somehow think not.

Now, I recognize that I -- and others -- may have gravely misunderstood the situation. If you read my previous posts here you'll see that I have repeatedly invited the parties involved to provide a clear, detailed, no-BS and speculations description of what exactly is wrong with the version of events I have given above in point form. No takers. Does that not tell you something? As in, that probably is the actual sequence of events. And if it is, tough noogies to the OP because he hasn't got a leg to stand on, regardless of how much huffing and puffing may have followed the original events.

Assuming all that is true and fair then what the hell is all the kerfuffle about? Tar and pitchforks it would seem and not much else.

If what the pitchfork crowd is really trying to say is that they'd like to see the player paid REGARDLESS of the Terms violations then, as Bryan has repeatedly said, that's up to the casino and as we all know the casino has said "no". End of story.

 

[Balthazar]

Guys, be reasonable. CWC is saying "a phone number where they can be contacted" per the Terms. I know for a fact having handled a number of CWC related PABs over the years that it's only ever the case that they want A phone number. It's not "a cell number and only a cell number or you're toast". What's the point of getting wound up over a distinction that does not exist?

It's clear that you and Bryan are looking at this issue with the T&C's in hand while players are looking at it from a moral POV. No one is arguing what's in the T&C "that OP agreed on".

I've been working in restaurants for several years and if someone makes a mistake while ordering I do my best to fix the mistake. I don't force them to pay for the meal that they didn't want even though I could legally do it. That's what we're talking about here. Acting in good faith. Treating the customer like you want him to come back instead of trying to squeeze every penny out of him.

It's not because you can get away with something that it's ok to do it.

 

[BMWSTACK]

It's clear that you and Bryan are looking at this issue with the T&C's in hand while players are looking at it from a moral POV. No one is arguing what's in the T&C "that OP agreed on".

I don't force them to pay for the meal that they didn't want even though I could legally do it. That's what we're talking about here. .

I said in the beginning I was 50/50. Wouldnt have mind seeing player getting paid, but if they excercise their term, well I guess thats why they write them.

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

A FAKE # WAS PUT IN THE SECTION. OP ADMITTED THIS.

Its a clear breach of terms no matter how petty. Why is this still being pushed? Why has it turned into a smear campaign? We have all probably broke some little rule in life that may have cost us something.

Also on the analogy of the restaurant, this was a free chip. There was never a deposit made. (other than to withdraw.) I cant imagine what would have happened if this was based upon a deposit bonus.

This is really turning into an attack on the casino at this point. Although we may not like the decision, you need to say to yourself was a term broken? If the answer is yes, then what else are you searching for?

 

[Googobucs]

If the answer is yes, then what else are you searching for?

I'm searching for the casino to change the registration form to allow for any phone number and not specifically say Cell Phone.

I'm sure this is not the only person to make this mistake and it wont be the last. The casino should make the registration form more user friendly since their T & C simply states a phone number.

 

[spintee]

I'm searching for the casino to change the registration form to allow for any phone number and not specifically say Cell Phone.

I'm sure this is not the only person to make this mistake and it wont be the last. The casino should make the registration form more user friendly since their T & C simply states a phone number.

Agreed it should state a "contactable number" & It was not a mistake, the op put the wrong number down on purpose, Like Bryan said if he had actually used hes house number than there would most probs be no problem

 

[maxd]

... if someone makes a mistake while ordering I do my best to fix the mistake.

That's well and good, in the context you mentioned your actions are understandable and do you credit.

Now imagine that you worked somewhere that offered a free dessert coupon. A group of people come in, order, one of them produces a free dessert coupon and they order 3 desserts each. When it comes time to pay up they say "why should we have to pay for the dessert? The coupon says it's free!" Of course the fine print on the coupon says "one free dessert per person per coupon". You point this out. They protest. Suddenly you have a house full of customers all demanding as many free desserts as they can stuff down their gobs. Still in the mood to make everything good for everyone? Maybe, but sooner or later your patience is going to run out and you're going to start dropping the hammer on the coupon abusers.

My point is that context is everything. Our context here is a NDB and NDBs attract all sorts. If you don't want your offer to be abused you have to be firm or you are going to be over-run with people trying to take advantage of you. By demanding valid, verifiable data from the registrants the casino is severely restricting the fraudster opportunities so yes, the rules are there for good reasons: one reason is fraud control.

Putting your foot down and sticking by the letter of the Terms may not make you popular but them's the breaks. The other choice is to open the floodgates, let the fraudsters do their thing and hemmoragh cash until you get sick of that or the coffers are empty. From the casino's point of view that ain't much of a choice.

In the end it makes infinitely more sense to lay down the rules as best you can and stick by them. The cheats and professional grumblers can take their business elsewhere if they don't want to play by your rules.

This is really turning into an attack on the casino at this point. Although we may not like the decision, you need to say to yourself was a term broken? If the answer is yes, then what else are you searching for?

Quite so.

 

[cpdnd31]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

 

[spintee]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

How on earth can you put two numbers down on 1 form? as its been pointed out there was nether space for more than 1 number

 

[cpdnd31]

then why on chat did they tell him all 3 numbers were wrong and why did rep say the cell number over rides the other?
\

 

[spintee]

then why on chat did they tell him all 3 numbers were wrong and why did rep say the cell number over rides the other?
\

That I do not no, most probs if you put number in she ment that auto puts down the same number for evening / day
Im going on that the op stated he put cell (fake) & home, But if you go back a few page you can see this canot be true? It only has 1 number option there (cell) So either the cs didn't really under stand or the op origanlly lied when he said he put down two numbers

 

[maxd]

This is exactly the point of my trying to nail down the precise events on the registration form. Assumptions are being made here, possibly based on misinformation. That's no way to proceed.

This shit needs to be nailed down and so far the OP & Co haven't said "boo!" about the following being the real and true course of events as they relate to the original registration form:

• player gives bogus cell number on the registration form.
• player offers no valid contact number on the registration form.
• player is thus in violation of the Terms.
• player suffers for having broken the Terms.

Do they contest this? If so what is their version of the story as related to the original registration form. Later events are not the issue here and introducing such will only stall the process of determining what was done at registration time.

Until a clear, concise, unequivocal statement is made by the OP describing what exactly is incorrect in the above we're clutching at straws if we make assumptions about what the OP did or did not do. According to the casino staff the truth has not always been told here so a redeclaration by the OP is not an unreasonable request.

Until such a statement is made the above is the best description of what went down that we have. It is our working scenario and unless something surfaces to change that it's the page we should all be working from.

Finally it should be said that the door is still open for digging deeper into this. But again, we need to know what and where such digging is required. If the above stands as an uncontested description of events then it seems we're pretty much done here.

 

[Googobucs]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

On the registration form there is only 1 place to put a phone number. The field is labeled as Cell Phone. On the back end of the software (not visible to the user), there are 3 phone fields. Whatever you put into the field labeled cell phone on the registration is mapped to populate all 3 phone fields on the back end.

The OP never provided his real home number during registration. He may have intended to provided it later during registration but there is no place to put it. He may have provided it later during chat or on the verification document, but it was never provided during registration.

 

[paul7388]

• 
  Wonder how many pages this thread will be at in the morning. Seems to be constantly repeating itself.
  But from what ive read the OP gave a false mobile intentionally tho i understand the reasons why, and casino refused to pay him.
  Whether i agree with casino or not its in their terms that they can do that.
  Then see comments about Bryan and Max assuming they think the casino is correct in not paying and why the casino is still accredited. Sorry Bryan never said he agreed he stated the casino is within its rights to not pay as its in their terms. He cant stop a casino from being accredited because its followed its terms that would be madness and even if he thinks OP should be paid he cant say that as the OP did break the terms,
  Also agree with point that maybe if PAB had been submitted right at start without this thread then ther might have been a chance of payment but once its all in the open the casino has no choice but to refuse payment as if they dont it makes it look like they will back down and forums will get flooded every time a player doesnt get paid.
  But regardless of what has happened i do think the casino should change its sign up form to have option for both mobile and landline and have it so only one needs be entered. I am the exact opposite of most people in here in that i always give my mobile number but never give my landline as dont want any casino phoning my house. Nothing to do with anyone at home what or how many casinos i play at.
  Feel sorry for OP but whats done is done so carrying on this topic indefinitely is really pointless. My personal opinion is hes been hard done by but at end of day he did break a term so casino can and has refused payment. Its really up to everyone that reads this thread to decide whether or not to keep playing there.

 

[shaky]

Agreed it should state a "contactable number" & It was not a mistake, the op put the wrong number down on purpose, Like Bryan said if he had actually used hes house number than there would most probs be no problem

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

 

[Tirilej]

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

And you're definately not the first...or the last one to think like that.

You, and we, have learned something from this thread, and I hope Club World have too.
Good luck with future sign ups

Time to move on.

 

[skiny]

For anyone who thinks handling this in public had anything to do with the outcome, this was handled privately first.

First the OP contacted the affiliate that owns the site where he got the free chip.

The affiliate contacted the casino and explained that he knew the OP and has known him for years. He told them that he isn't a bonus hunter and in fact knew nothing about RTG games. He told them he simply could not enter a cell phone number so his solution was to put one that was obviously wrong and give the correct home phone number along with the rest of his ID. He spent HOURS telling them that this was not a case of a player trying to hide anything.

The affiliate has dealt with Club World casinos for years and said later he couldn't believe how hard nosed they were being about it. It was a simple case of refusing to pay because they could. Fairness had nothing to do with it and that is why he issued a warning on his page. If casinos in this group can find any reason not to pay they'll take it.

I'm tired of casinos that claim they set up these terms and conditions to combat fraud and then use them to shaft players they KNOW ARE NOT FRAUDSTERS.

Once it had been established that the player was not out to cheat the casino the entire fraud argument goes out the window along with any valid reason not to pay. You need a valid phone number to verify the player's identity. It does not need to given within the first 10 seconds of the player opening the account. If you can't verify the player then don't pay him. I'll agree with you 100% and back you all the way but if you can and you did then there's no reason not to get off your high horse and stop using that sign up form as an excuse to keep the money.

You're not taking the high ground by pinching people because of a cell phone number when they were quite happy to give you any other piece of information you asked for promptly and without question.

But at this point debating whether or not the casino should pay the player is pointless. High Noon has decided to keep the money and nothing anyone says is going to change that.

The only thing that concerns me and the question I keep asking after these failed attempts to get a player his winnings is why are casinos that treat fair and honest players so poorly considered worthy of accreditation? You can be a player advocate or you can promote casinos that use fraud prevention as an excuse not to pay fair and honest people but you can't do both. It just doesn't work that way.

If I just want to randomly pick a casino that may or may not treat me like a criminal because of a minor formality I can use Google for that.

 

[spintee]

I do feel for you mate as 300 quid would be nice hit in my back pocket, Im only going on info from this thread, No ones side just facts, But his was your first post on the matter

I gave them my home number (same one on
my sign up and faxback form ) and the lady called me within 2 minutes to verify.

So did you put your home number down? as whem Max put the pics up there was only 1 option for number,

And now your last statment

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

Again Im not here to defend casino but just looking whats right

 

[skiny]

I do feel for you mate as 300 quid would be nice hit in my back pocket, Im only going on info from this thread, No ones side just facts, But his was your first post on the matter



So did you put your home number down? as whem Max put the pics up there was only 1 option for number,

And now your last statment



Again Im not here to defend casino but just looking whats right

He gave his home phone to the support rep in a pm and she called him with two minutes. It was the same as the one on the FaxBack form.

The 1234567 number was given on the sign up form because the only number asked for was a cell. Even if he put his home number it still would have been transferred automatically to the home day, night and cell portions of his internal file.

 

[shaky]

Sheesh...lol

OK..cell number was entered wrong on purpose, we know that and was never hidden or denied. The reason was stated. When I was told numbers didn't match. I had to think back to doing the form. I specifically remembered putting in that cell number because it was an odd thing to do, normally I leave that blank and put in home number where it asks for it. Next I call support because they asked me too and I wanted to know where the problem was (if it was a number other than the cell). The first thing I asked was if the cell was the problem. I was told that it doesn't match so I explain why. The whole time not knowing there was an underlying issue. Rep on phone
doesn't have a problem with the cell being purposely wrong. They need to verify me by phone which we are doing right now. She says it looks good and I will pass info to cashier, end of conversation and I hang up thinking just that..it's fine.
Next day I get this
"we are unable to confirm your telephone number as the day and night number you have provided is different to your account. The number which is on your account is showing as invalid "
Now I am confused again.

I try to open account to see details to see what it says on acc. info page but acc. is already closed and no access.
So I open chat and ask for clarification.

"ME : yes but I spoke to a rep last night and she said that she would forward the fact she called to verify my number to the cashier and it wold be no problem. I don't know what number doesn't match or is wrong other than the cell. upon opening an account that is a required fiels but I have no cell so I put day and evening as the same. my home number

ME: she called me to verify it

ME: what ecactly was the problem

I think at this point after putting the home number, in the boxes asking for home number, like that on the faxback form and every other
sign up form I have ever done and the fact I have never fudged my home number I stated I did put the home number in
as an assumption. Not that I assumed i didn't put a fake home number but that I must have put it in cause I always do and don't quite remember the boxes provided but as I said I KNOW I would never put a wrong home number.
Next thing in convo is this

"ME: like I said I had no choice but to enter a cell number even though I have none so I could open an account. you can't bypass it

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Now this confirms my belief there was 3 spots to enter a number and I know I put that "bad" cell number but now I am cerain I entered my home number since she just said there was a spot for 3 numbers and I have never entered a wrong home number.

"ME: you have to enter a cell number..i tried to go ahead and it came back as an missing field

Kirsty: I believe if you type the cell phone incorrectly and the other numbers correctly that wouldn't be the case"

HUH? I am still believing there are 3 ph. number spots and no way I actaully typed in a wrong home number.
Now i'm getting a bit agitated lol.
Next

"ME: i don't understand what you meanby all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

Kirsty:

Kirsty: This is what you have provided on the account

Now i'm really confused cause there is no way in hell I typed in those numbers. The cell YES I remember doing that but WTF is up with the other 2??
Then I stated I put in my home number properly not 613-123-4567, still believing there actually was a spot to put that in. Although I will
find out later there was only a spot for cell by other people checking it. Which opened up that whole "how did you type a home number when there is no spot for it" can 'o worms. I never once lied when I said I typed my home number in sign up( i have no reason to lie)
I was simply in error believing that spot existed and I know I have never put in a phony home number when joining a casino.
I have many casino accounts and have dep and wd hundreds of times w/o an issue ever. When I open an account I put in all correct info
cause I am there to win money and I would never jeopardize winnings by doing that..except this ONE time cause I had to put in that damn cell...I have never HAD to before and I spoke to skiny cause we were on skyp at the time and we agreed it probably won't matter for a stupid cell as long everything is verified and ok.
Oh and to the person that said it might be a diff outcome if handled privately. I did handle it privately. The persons site I got the link from is a personal friend and they have contacts at CWC (or highnoon, I am not sure) and he told me this was a non issue really and offered to speek to his contact on my behalf. He did so for hours and they would not budge ( and he was quite surprised at that since this is his bread and butter and this aint his first rodeo).
So I it was suggested i make a complaint here since they are an accredited casino.That opened up all kinds of "you should PAB" replies. So I did


IDC any more. Now time to throw some cash at Intertops maybe. CHEERS

 

[skiny]

The funniest part of this whole story is that Shaky had no real knowledge of RTG games but has held a silver VIP level at 3Dice for years in spite of a mostly crappy RTP. His wife might have some luck with those games but he doesn't seem to. He held that VIP level through losing deposits. Sometimes several deposits a week. He's certainly not a player who looking to gamble for nothing or shies away from making deposits.

He was never looking for a free ride. He hasn't played RTG games but wanted to try them which is exactly what that free chip is designed for and if he liked those games all those deposits could have very well migrated over to their casino but instead they shafted him for a measly 300 dollars and ended up losing possibly hundreds every month.

You offered a free chip as a sign up bonus and it netted you a good depositing player and then you tossed it away to save a few hundred dollars.

I guess now that I think about it, there is some justice here after all.

 

[shaky]

The funniest part of this whole story is that Shaky had no real knowledge of RTG games but has held a silver VIP level at 3Dice for years in spite of a mostly crappy RTP. His wife might have some luck with those games but he doesn't seem to. He held that VIP level through losing deposits. Sometimes several deposits a week. He's certainly not a player who looking to gamble for nothing or shies away from making deposits.

He was never looking for a free ride. He hasn't played RTG games but wanted to try them which is exactly what that free chip is designed for and if he liked those games all those deposits could have very well migrated over to their casino but instead they shafted him for a measly 300 dollars and ended up losing possibly hundreds every month.

You offered a free chip as a sign up bonus and it netted you a good depositing player and then you tossed it away to save a few hundred dollars.

I guess now that I think about it, there is some justice here after all.

AMEN

 

[spintee]

That explains abit more, I can only go on by what I read & told, Alow you honestly thought you put the number down, But what you thought and what was told is not the same,

Thats either here or there, If it was me and only cell field there than your willing to put house number down than put that down, At least that way you can say I put genuine home number on,

I guess this has bought abit of light to us all, Only thing I can guess why did the cs verify you by phone than deny winnings is that a different department looked at it and they decide not to, My guess is as good as any1s, But what I can say if you even look at a few of my posts the last few days is that alow most cs are polite they just just do not seem to have a clue & even said yesterday that any 1 would of thought casinos ring up job agency to get um in for the day,
Ive heard on to many occasions by reps that there speak or update only still to be told rubbish by help & I do not think that will change in the near future

OK..cell number was entered wrong on purpose, we know that and was never hidden or denied. The reason was stated. When I was told numbers didn't match. I had to think back to doing the form. I specifically remembered putting in that cell number because it was an odd thing to do, normally I leave that blank and put in home number where it asks for it. Next I call support because they asked me too and I wanted to know where the problem was (if it was a number other than the cell). The first thing I asked was if the cell was the problem. I was told that it doesn't match so I explain why. The whole time not knowing there was an underlying issue. Rep on phone
doesn't have a problem with the cell being purposely wrong. They need to verify me by phone which we are doing right now. She says it looks good and I will pass info to cashier, end of conversation and I hang up thinking just that..it's fine.
Next day I get this
"we are unable to confirm your telephone number as the day and night number you have provided is different to your account. The number which is on your account is showing as invalid "
Now I am confused again.

I try to open account to see details to see what it says on acc. info page but acc. is already closed and no access.
So I open chat and ask for clarification.

"ME : yes but I spoke to a rep last night and she said that she would forward the fact she called to verify my number to the cashier and it wold be no problem. I don't know what number doesn't match or is wrong other than the cell. upon opening an account that is a required fiels but I have no cell so I put day and evening as the same. my home number

ME: she called me to verify it

ME: what ecactly was the problem

I think at this point after putting the home number, in the boxes asking for home number, like that on the faxback form and every other
sign up form I have ever done and the fact I have never fudged my home number I stated I did put the home number in
as an assumption. Not that I assumed i didn't put a fake home number but that I must have put it in cause I always do and don't quite remember the boxes provided but as I said I KNOW I would never put a wrong home number.
Next thing in convo is this

"ME: like I said I had no choice but to enter a cell number even though I have none so I could open an account. you can't bypass it

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Now this confirms my belief there was 3 spots to enter a number and I know I put that "bad" cell number but now I am cerain I entered my home number since she just said there was a spot for 3 numbers and I have never entered a wrong home number.

"ME: you have to enter a cell number..i tried to go ahead and it came back as an missing field

Kirsty: I believe if you type the cell phone incorrectly and the other numbers correctly that wouldn't be the case"

HUH? I am still believing there are 3 ph. number spots and no way I actaully typed in a wrong home number.
Now i'm getting a bit agitated lol.
Next

"ME: i don't understand what you meanby all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

Kirsty:

Kirsty: This is what you have provided on the account

Now i'm really confused cause there is no way in hell I typed in those numbers. The cell YES I remember doing that but WTF is up with the other 2??
Then I stated I put in my home number properly not 613-123-4567, still believing there actually was a spot to put that in. Although I will
find out later there was only a spot for cell by other people checking it. Which opened up that whole "how did you type a home number when there is no spot for it" can 'o worms. I never once lied when I said I typed my home number in sign up( i have no reason to lie)
I was simply in error believing that spot existed and I know I have never put in a phony home number when joining a casino.
I have many casino accounts and have dep and wd hundreds of times w/o an issue ever. When I open an account I put in all correct info
cause I am there to win money and I would never jeopardize winnings by doing that..except this ONE time cause I had to put in that damn cell...I have never HAD to before and I spoke to skiny cause we were on skyp at the time and we agreed it probably won't matter for a stupid cell as long everything is verified and ok.
Oh and to the person that said it might be a diff outcome if handled privately. I did handle it privately. The persons site I got the link from is a personal friend and they have contacts at CWC (or highnoon, I am not sure) and he told me this was a non issue really and offered to speek to his contact on my behalf. He did so for hours and they would not budge ( and he was quite surprised at that since this is his bread and butter and this aint his first rodeo).
So I it was suggested i make a complaint here since they are an accredited casino.That opened up all kinds of "you should PAB" replies. So I did


IDC any more. Now time to throw some cash at Intertops maybe. CHEERS

 

[maxd]

He told them that he isn't a bonus hunter and in fact knew nothing about RTG games.

The funniest part of this whole story is that Shaky had no real knowledge of RTG games ... He was never looking for a free ride. He hasn't played RTG games ....

As I understand it that, among other things, is not true. He's taken the same free chip at at least two other CWC casinos. Odd that he should arrive at Highnoon and find himself so clueless.

[strike]It would appear that a number of lies and half-truths have been used here to persuade the readership to side with the OP & Co. I'll be looking into this further today and if a case can be made for forum abuse I'll be presenting that to Bryan for him to decide what actions to take.[/strike] In the interest of forum peace I'm retracting this. Another time perhaps.

Re the rubbish about "if the casino can verify the OP then they should pay": you've chosen to conveniently ignore all of the following:

• the OP intentionally mucked up the registration form.
• the OP violated the Terms by doing so.
• the Terms clearly state the consequences of such actions.
• it is not the casino's responsibility to chase anyone for verification, it is the player's responsibility to "provide their complete, current and full personal details, including a phone number where they can be contacted."

Again, you just keep repeating the same BS in the hope that it'll stick in enough people's ears. The Terms are there, they are there for a reason, they were clearly violated and the stated consequences ensued. If any of this comes as a surprise to either of you it's only because you want it to be so.

If you, your brother or anyone else doesn't like the casino's Terms then you are free to go elsewhere. However judging from the level of activity you and he have had at CWC casinos it is clear that you're happy enough to be there and, presumably, continue to be so. That's great but enough with the innocence and naiveté crap. You guys know what you are doing and for whatever reason you bunged this one up. Your bad, time to move on.

 

[suzecat]

As I understand it that, among other things, is not true. He's taken the same free chip at at least two other CWC casinos. Odd that he should arrive at Highnoon and find himself so clueless.

It would appear that a number of lies and half-truths have been used here to persuade the readership to side with the OP & Co. I'll be looking into this further today and if a case can be made for forum abuse I'll be presenting that to Bryan for him to decide what actions to take.

Re the rubbish about "if the casino can verify the OP then they should pay": you've chosen to conveniently ignore all of the following:

• the OP intentionally mucked up the registration form.
• the OP violated the Terms by doing so.
• the Terms clearly state the consequences of such actions.
• it is not the casino's responsibility to chase anyone for verification, it is the player's responsibility to "provide their complete, current and full personal details, including a phone number where they can be contacted."

Again, you just keep repeating the same BS in the hope that it'll stick in enough people's ears. The Terms are there, they are there for a reason, they were clearly violated and the stated consequences ensued. If any of this comes as a surprise to either of you it's only because you want it to be so.

If you, your brother or anyone else doesn't like the casino's Terms then you are free to go elsewhere. However judging from the level of activity you and he have had at CWC casinos it is clear that you're
happy enough to be there and, presumably, continue to be so. That's great but enough with the innocence and naiveté crap. You guys know what you are doing and for whatever reason you bunged this one up. Your bad, time to move on.

Skiny you may need to have a serious, no BS talk with your bro. I would hate to see you lose your membership here. Just saying ..... we always be cool.

 

[Jasminebed]

Interesting that the OP has other ClubWorld accounts, I'd wondered that early on while the PAB was ongoing.

There is nothing in High Noon terms to limit you taking sign-up bonuses if you have taken them at another CWG property, and I could not see anywhere it listed all it's properties.

If the OP signed up using all the same info, and a correct phone number because those forms didn't specifically ask for a cell phone ONLY, I would think it would strengthen that this was no attempt at fraud.

But it might also lead the casino to think the OP was a "serially abuser" a term I've seen used here at CM in other instances where payments have been denied.

Since there is no actual term at High Noon to deny winnings for that non-existent breach, I think they did seize the opportunity to take a hard line with someone they didn't feel would be a valuable customer for them.

What really makes me ponder is if the home number had been provided in a field that was labelled cell phone, would that also be considered false information? Technically it is not a cell, you can't send text alerts to it, so you have provided inaccurate information.

I truly feel bad for Shaky, as I would for any player that made a genuine mistake and is now paying for it.

I would like to see the High Noon registration form changed. I actually went into ClubWorld and double-checked my info was correct with them... they do have my correct home phone, and no cell listed for me, which must coincide with what their form asked years ago.

While I do not think High Noon needs to have it's accreditation pulled over being a stickler for its own terms, I have formed my opinion about how they have operated in this case.

 

[spintee]

What really makes me ponder is if the home number had been provided in a field that was labelled cell phone, would that also be considered false information? Technically it is not a cell, you can't send text alerts to it, so you have provided inaccurate information.

.

Here in U.K you can send message to land lines, the phone rings and comes up with a text translate voice,

 

[maxd]

What really makes me ponder is if the home number had been provided in a field that was labelled cell phone, would that also be considered false information?

I believe I mentioned earlier that it would not, that CW wants a contact number not exclusively a cell number. At least that has been my experience with PABs we've settled with them in the past. FYI there has been no indication that their policies here have changed.

 

[shaky]

As I understand it that, among other things, is not true. He's taken the same free chip at at least two other CWC casinos. Odd that he should arrive at Highnoon and find himself so clueless.

It would appear that a number of lies and half-truths have been used here to persuade the readership to side with the OP & Co. I'll be looking into this further today and if a case can be made for forum abuse I'll be presenting that to Bryan for him to decide what actions to take.

Re the rubbish about "if the casino can verify the OP then they should pay": you've chosen to conveniently ignore all of the following:

• the OP intentionally mucked up the registration form.
• the OP violated the Terms by doing so.
• the Terms clearly state the consequences of such actions.
• it is not the casino's responsibility to chase anyone for verification, it is the player's responsibility to "provide their complete, current and full personal details, including a phone number where they can be contacted."

Again, you just keep repeating the same BS in the hope that it'll stick in enough people's ears. The Terms are there, they are there for a reason, they were clearly violated and the stated consequences ensued. If any of this comes as a surprise to either of you it's only because you want it to be so.

If you, your brother or anyone else doesn't like the casino's Terms then you are free to go elsewhere. However judging from the level of activity you and he have had at CWC casinos it is clear that you're happy enough to be there and, presumably, continue to be so. That's great but enough with the innocence and naiveté crap. You guys know what you are doing and for whatever reason you bunged this one up. Your bad, time to move on.

EXCUSE ME!!!!

WHAT THE HELL ARE YOU TALKING ABOUT!!!!

I don't know who the hell you think you are but I don't take being called a liar lightly.
I never once lied about anything or tried to persuade anyone to do anything.
I don't know what the fuck you mean about taking chips before.
I don't know where you think you are going with this but you better hit the brakes right here.
We all take them to try games. I never said I had never played RTG games..just not as familiar as the others. Open your damn eyes!
Before you go accusing people you should get your damn facts straight buddy.
Also I don't give a rats ass what you or anyone looks into. Do you really think what you or anyone else
says in here means something? Not in the real world it doesn't.
What the fuck do you mean you guys know what you are doing and you "bunged" this one up? THIS ONE???
You better not be accusing me of purposely doing something wrong even once let alone before.
I didn't ask people to come in here and comment a hundred times. IDGAF
I aint about to explain myself any further to the likes of you.

I guess you and CWC have something new to giggle about next time they're over for the company picnic

 

[Jasminebed]

Thanks for that Maxd. But has it been cases like the OPs where the registration form explicitly asked for a cell number, and that was the only place you could input a phone number?

If so, why did players have to raise a PAB before being paid, if they entered home number instead of cell where this was expressly the only number asked for?

 

[skiny]

As I understand it that, among other things, is not true. He's taken the same free chip at at least two other CWC casinos. Odd that he should arrive at Highnoon and find himself so clueless.

It would appear that a number of lies and half-truths have been used here to persuade the readership to side with the OP & Co. I'll be looking into this further today and if a case can be made for forum abuse I'll be presenting that to Bryan for him to decide what actions to take.

Re the rubbish about "if the casino can verify the OP then they should pay": you've chosen to conveniently ignore all of the following:

• the OP intentionally mucked up the registration form.
• the OP violated the Terms by doing so.
• the Terms clearly state the consequences of such actions.
• it is not the casino's responsibility to chase anyone for verification, it is the player's responsibility to "provide their complete, current and full personal details, including a phone number where they can be contacted."

Again, you just keep repeating the same BS in the hope that it'll stick in enough people's ears. The Terms are there, they are there for a reason, they were clearly violated and the stated consequences ensued. If any of this comes as a surprise to either of you it's only because you want it to be so.

If you, your brother or anyone else doesn't like the casino's Terms then you are free to go elsewhere. However judging from the level of activity you and he have had at CWC casinos it is clear that you're happy enough to be there and, presumably, continue to be so. That's great but enough with the innocence and naiveté crap. You guys know what you are doing and for whatever reason you bunged this one up. Your bad, time to move on.

Ok, Max. I see how you're going to try to spin this. I haven't played at a Club World casino in years and if he's had another Club World account its news to me.

You're really trying your best to prove your friends are in the right and like I said, at this point I don't really give a shit anymore. So if you want to come back here and try to attack my integrity be my guest because just like all the complaints about this casino group, all it's going to amount to is a bunch of words typed in a forum.

You know how this group treats people when they decide they don't want to pay. You can spend the rest of your life defending them if you like but more than enough people here are smart enough to know better. You come to a thread were almost ever member is agreeing that the player should be paid and you say I hope what I'm saying will stick in their ears. Do you even read what these people are typing?

High Noon should be paying this player and you can type a thousand posts and make all the claims you like but nothing is going to change that fact.

The last time a Club World casino decided they didn't want to pay someone yet you guys continued to promote them I couldn't be bothered to come back here for almost a year. in fact I rarely post here anymore now because arguing about whether or not accredited casinos should pay people doesn't seem to amount to anything but a bunch of wasted keystrokes anyway.

So you go ahead and do your "digging" and then come back and keep pretending that Shaky was in the wrong to expect to get paid and that I'm in the wrong to expect you people to defend him. It was the other members that suggested that he PAB. I told him right from the start that this was a Club World casino so it really doesn't matter. They're not going to pay you and they're not going to be held accountable for it.

I guess if you're going to promote an unfair, self serving casino group the only way to defend it is to attack anyone who calls them on it.

Enjoy your "digging." I'm done.

 

[shaky]

I believe I mentioned earlier that it would not, that CW wants a contact number not exclusively a cell number. At least that has been my experience with PABs we've settled with them in the past. FYI there has been no indication that their policies here have changed.

If they want a CONTACT number then say that not CELL. That isn't that hard to understand. Well for most of us anyway.

 

[BMWSTACK]

Do you really think what you or anyone else
says in here means something? Not in the real world it doesn't.

I guess you and CWC have something new to giggle about next time they're over for the company picnic

Has the attack moved from Clubworld to now the members of CM?

If they want a CONTACT number then say that not CELL. That isn't that hard to understand. Well for most of us anyway.

Yeah but it doesn't take a rocket scientist to figure out if there is one spot asking for a # you put in a good contact #, especially since you were not going to list your cell it should have been your 1 good # in any spot that would ask for a number.

You're really trying your best to prove your friends are in the right and like I said, at this point I don't really give a shit anymore. So if you want to come back here and try to attack my integrity be my guest because just like all the complaints about this casino group, all it's going to amount to is a bunch of words typed in a forum.

The last time a Club World casino decided they didn't want to pay someone yet you guys continued to promote them I couldn't be bothered to come back here for almost a year. in fact I rarely post here anymore now because arguing about whether or not accredited casinos should pay people doesn't seem to amount to anything but a bunch of wasted keystrokes anyway.

I told him right from the start that this was a Club World casino so it really doesn't matter. They're not going to pay you and they're not going to be held accountable for it.

I guess if you're going to promote an unfair, self serving casino group the only way to defend it is to attack anyone who calls them on it.

Enjoy your "digging." I'm done.

I understand you disagreed with Clubworld's decision to not pay someone in the past. You are talking in a manner in which I can see you really have something against Clubworld. So why didn't you tell your brother not to play at High Noon?

Shaky didn't follow what you did which was put the home # in whatever spot for a #. He should have done what you did, and he would have probably been paid.

He asked me if not providing a cell phone would be an issue when he signed up and I told him I doubt it since I don't even have a cell phone and nobody's ever bothered me about it. I put my home number in both the home and cell phone boxes.

You have spent a lot of time in here. You have over 2000 posts. You have seen every complaint imaginable in the online casino business. You do also understand most of the no pays because of a simple breach of a T&C. Although you may not like to see your brother get paid you should somewhat understand why he didn't get paid. But now your taking it way too personal.

Sorry to say, this is nothing but a well Orchestrated smear campaign. Look a page back at one of Shaky's comments " Now time to throw some cash at Intertops maybe." Come on, that's some playground shit right there. This type of stuff isn't what CM is about. This is the type of stuff you see at the other hodge podge forums.

 

[shaky]

Has the attack moved from Clubworld to now the members of CM?



Yeah but it doesn't take a rocket scientist to figure out if there is one spot asking for a # you put in a good contact #, especially since you were not going to list your cell it should have been your 1 good # in any spot that would ask for a number.



I understand you disagreed with Clubworld's decision to not pay someone in the past. You are talking in a manner in which I can see you really have something against Clubworld. So why didn't you tell your brother not to play at High Noon?

Shaky didn't follow what you did which was put the home # in whatever spot for a #. He should have done what you did, and he would have probably been paid.

He asked me if not providing a cell phone would be an issue when he signed up and I told him I doubt it since I don't even have a cell phone and nobody's ever bothered me about it. I put my home number in both the home and cell phone boxes.

You have spent a lot of time in here. You have over 2000 posts. You have seen every complaint imaginable in the online casino business. You do also understand most of the no pays because of a simple breach of a T&C. Although you may not like to see your brother get paid you should somewhat understand why he didn't get paid. But now your taking it way too personal.

Sorry to say, this is nothing but a well Orchestrated smear campaign. Look a page back at one of Shaky's comments " Now time to throw some cash at Intertops maybe." Come on, that's some playground shit right there. This type of stuff isn't what CM is about. This is the type of stuff you see at the other hodge podge forums.

The Intertops comment wasn't meant as a dig..just what I was about to do..my first dep there. Nothing else.
I only came here with the complaint because friends advised me of it. The PAB was done on the advice of seasoned CM members who read
and understood where I was coming from. As far as attacks...that accusation by Max was total bullshit. There is only one person who's opinion on that matters to me...and that's MINE. I know who I am and other than that I don't give a rats ass.

 

[skiny]

Sorry to say, this is nothing but a well Orchestrated smear campaign. Look a page back at one of Shaky's comments " Now time to throw some cash at Intertops maybe." Come on, that's some playground shit right there. This type of stuff isn't what CM is about. This is the type of stuff you see at the other hodge podge forums.

Like I said, spin it however you like. There's absolutely nothing that any of the 1% of the people siding with the casino can type that will change the fact that this was nothing more than High Noon looking for a way out of making a payment.

He didn't play one of these silly bonus abuse games that casinos like to cry about.
He didn't open multiple accounts.
He didn't pretend to be someone he's not.
He didn't do any of the things that a sensible person would consider a good reason to withhold a payment.

He bypassed the cell phone number until after the account was open and then freely offered valid home number.

Find me one Club World thread where this PAB process worked in the player's favour. I can find you some that it didn't. You'll also notice that the general consensus was that the player should be paid there as well. But the rules are that casinos can treat players as poorly as they like as long as they have a term or condition to justify it. Then it just becomes "unfortunate" but there's nothing anyone can do.

And because there's no way to justify this casino's actions the attack turns on the OP and me for defending him. Typical.

 

[Respin_Ftw]

Im praying for you US Citizens that one day you´ll be able to play at microgaming and netent casinos again, and avoid this shit.

Taking forever to get your payments. And if you manage to win on a free chip...you better give them everything upfront, cause communication afterwards dont mean squat obviously.

I remember one time @ 32red or Golden Lounge where i managed to win over 7000€ on a 50€ free chip. No one called, no one emailed. They just paid me, within hours. But i cant return to their casinos, cause im stupid, and i got to live with that.

And in this case, the casino is unfair IMHO! And i hope they will take a hit for this. I wont ever deposit there, thats for sure.

 

[The Dude]

Like I said, spin it however you like. There's absolutely nothing that any of the 1% of the people siding with the casino can type that will change the fact that this was nothing more than High Noon looking for a way out of making a payment.

He didn't play one of these silly bonus abuse games that casinos like to cry about.
He didn't open multiple accounts.
He didn't pretend to be someone he's not.
He didn't do any of the things that a sensible person would consider a good reason to withhold a payment.

He bypassed the cell phone number until after the account was open and then freely offered valid home number.

Find me one Club World thread where this PAB process worked in the player's favour. I can find you some that it didn't. You'll also notice that the general consensus was that the player should be paid there as well. But the rules are that casinos can treat players as poorly as they like as long as they have a term or condition to justify it. Then it just becomes "unfortunate" but there's nothing anyone can do.

And because there's no way to justify this casino's actions the attack turns on the OP and me for defending him. Typical.

Please do not post distortions as though they were facts. The PAB service and the complaints that are posted in public are two separate things. We have many PABs from Club World that have been worked out to the player's favor - most of these you will never be privy to because they are not made public. And then we have quite a number that went pear-shaped. Some of these players decide to take their case to the public fora - but these are a small percentage. And a smaller percentage of those that have a possible outcome that could have gone the other way. Shaky's PAB is an example of this - the end game remained in the casino's corner, they decided not to pay, and that's it.

Just because you get a bunch of people to agree with you doesn't mean you are right. Right? You should know better than to claim that only 1% of the forum membership agrees with the casino. Sure we would all like to see the player paid, we would all like to see a happy customer, but I shouldn't have to chime in two to three times a day to repeat the same freaking thing: the resolution in this situation is on the onus of the casino. He broke the terms - if the casino wants to bend the rules for him, then that is their choice.

But you and your brother didn't get your way, so you keep hammering at this topic until it just overwhelms everything else. You are turning this thread into your own private circus, and that is definitely not cool. Like BMWSTACK stated, that's Easyboard behavior.

Have you heard the term "We agree to disagree"? I think that applies in this case, and I would be grateful if you would acknowledge this. I appreciate your participation and contributions to this forum, but to twist this issue around and challenge my judgement, credibility, and ethics is very disappointing and is way out of line.

 

[bigsmile]

this is cowardly... you keep using "protect from fraud". Your protecting your pockets and nothing else.

FRAUD??? you have verified his information. You have his picture ID and utility bills. You spoke to him on his home phone. He gave you a wrong phone number on sign up but a correct one on VERIFICATION form. This is not FRAUD. Fraud is when someone lies about their identity or opens multiple accounts. You know DANG WELL who he is and you are choosing to cowardly hide behind "rules" to not pay him.

GUESS WHAT? YOur "RULES" state that you pay per week. I have had delays before and it has taken me a few weeks for a payment... well you broke YOUR RULES. Therefore I want triple payment. That is my decision.. Im the good guy. Im just gonna screw you over even though you are who you say you are because of a silly rule that you have.. follow your own rules to a T then.

I HAAAATE when a casino hides behind their "rules' but often breaks their own rules themselves. The word isn't accredited. its slimy. So sorry for you shakey


Also, the PaB process is a joke too then and any affiliate that stands behind this decision is clearly looking out for themselves first and not too much the player. Again, shakey.. that sucks for you.. You were a victim of fraud here. You are the only victim. CWC just boned you and got max and bryan to look the other way.. shame on all of you sheeple that hurry to agree. Shame.

PPL want to know what is wrong with the industry? This total BS crap that just happened. THATS whats wrong. It needs to be outlawed and regulated. This is a joke. All of it. Im disgusted at cWC and anyone including the owner and employees here who agree. BARF. You lost all credibility.

 

[skiny]

Please do not post distortions as though they were facts. The PAB service and the complaints that are posted in public are two separate things. We have many PABs from Club World that have been worked out to the player's favor - most of these you will never be privy to because they are not made public. And then we have quite a number that went pear-shaped. Some of these players decide to take their case to the public fora - but these are a small percentage. And a smaller percentage of those that have a possible outcome that could have gone the other way. Shaky's PAB is an example of this - the end game remained in the casino's corner, they decided not to pay, and that's it.

Just because you get a bunch of people to agree with you doesn't mean you are right. Right? You should know better than to claim that only 1% of the forum membership agrees with the casino. Sure we would all like to see the player paid, we would all like to see a happy customer, but I shouldn't have to chime in two to three times a day to repeat the same freaking thing: the resolution in this situation is on the onus of the casino. He broke the terms - if the casino wants to bend the rules for him, then that is their choice.

But you and your brother didn't get your way, so you keep hammering at this topic until it just overwhelms everything else. You are turning this thread into your own private circus, and that is definitely not cool. Like BMWSTACK stated, that's Easyboard behavior.

Have you heard the term "We agree to disagree"? I think that applies in this case, and I would be grateful if you would acknowledge this. I appreciate your participation and contributions to this forum, but to twist this issue around and challenge my judgement, credibility, and ethics is very disappointing and is way out of line.

The onus is on you to promote casinos that are fair to their players and I challenge your judgment because I watched this entire process from the initial sign up through the PRIVATE conversations between High Noon and their affiliate who made it clear to them that he's known this player for years AND made it clear to them that he knew this player was not trying to hide or cheat anyone. This all took place before the public debate. Nothing that was said in this thread changed the decision that High Noon made before this thread even started.

It makes it rather difficult for me to believe that there are lots of private issues with Club World casinos that are resolved fairly but nobody ever gets to see those. They had their chance to be fair in private long before anyone even knew this issue existed.

You seem to be under the impression that it's fair and ok for High Noon to withhold this payment just because they found a term that lets them regardless of the fact that the player wasn't trying to cheat anyone or hide anything because that's the decision you're defending.

And the only reason I even came back to this thread today was because someone decided to come around accusing me of being a liar and my brother of being a fraud.

Someone should know better.

 

[shaky]

Please do not post distortions as though they were facts. The PAB service and the complaints that are posted in public are two separate things. We have many PABs from Club World that have been worked out to the player's favor - most of these you will never be privy to because they are not made public. And then we have quite a number that went pear-shaped. Some of these players decide to take their case to the public fora - but these are a small percentage. And a smaller percentage of those that have a possible outcome that could have gone the other way. Shaky's PAB is an example of this - the end game remained in the casino's corner, they decided not to pay, and that's it.

Just because you get a bunch of people to agree with you doesn't mean you are right. Right? You should know better than to claim that only 1% of the forum membership agrees with the casino. Sure we would all like to see the player paid, we would all like to see a happy customer, but I shouldn't have to chime in two to three times a day to repeat the same freaking thing: the resolution in this situation is on the onus of the casino. He broke the terms - if the casino wants to bend the rules for him, then that is their choice.

But you and your brother didn't get your way, so you keep hammering at this topic until it just overwhelms everything else. You are turning this thread into your own private circus, and that is definitely not cool. Like BMWSTACK stated, that's Easyboard behavior.

Have you heard the term "We agree to disagree"? I think that applies in this case, and I would be grateful if you would acknowledge this. I appreciate your participation and contributions to this forum, but to twist this issue around and challenge my judgement, credibility, and ethics is very disappointing and is way out of line.

My case is an example of what?
I did the PAB and while it was ongoing I never said one word about it in here. I only spoke to clarify or defend myself after it was over.
Please don't pretend anything I said here had anything to do with the outcome, that was decided in the PAB before I said a word about it.
Sure I made some statements after the complaint and before the PAB but I was only answering posts and was not that familiar with how much (if anything) to say before the PAB. I was informed by some veteran CM members that maybe I should not say too much before the PAB, and when I saw that suggestion I never said one more word about the case until after the PAB.
The outcome had nothing to do with it being public. If people wanted to go on page after page before or after the outcome it's not on me.
If I look at the thread and see someone has falsely accused me of something or misquoted me or anything of that nature then YES I will
correct them, but that is it. I don't care about the outcome anymore. I just don't play at CWC..I have 7 other casino accounts that I dep to whenever I want and as often as I want and have tons of WDs without incident. They know the details and made a choice. It had nothing to do with this thread. If they wanted to pay me once I was verified over the phone that would have been done.
The only part of this that pisses me off is when I get publically accused of lying and being a fraudster.
The people in here that know me know better than that.

 

[shaky]

Skiny you may need to have a serious, no BS talk with your bro. I would hate to see you lose your membership here. Just saying ..... we always be cool.

Talk about what????

 

[dunover]

This situation sucks for the player. I have a few times deliberately in the past put an incorrect mobile in place (all other info 100% accurate) due to the possibility of junk texts and spam and nuisance calls. It has never stopped me being paid as in the UK the credit reference/voters roll is rated as more reliable than mobile numbers and they presumably confirmed with these first so can't be assed with the mobile. I now trust the sites I play at and have used the opt-out for texts etc. so I do use my real number nowadays and have had no nuisance crap.

For a player in other countries I believe the accuracy of a mobile no. carries more weight. Even so, a mistake is a mistake and should be viewed in the context of all the other factors which back the player up.

The devil here is the terms, rather than CM or the player. The terms are little different to those of other accredited casinos, but discretion has not fallen on the side of the player. CM are stuck between the devil and the deep blue sea. Due to a generic term, even if CM privately believe you should be paid they cannot instruct the casino to do so on the basis of that generic 'discretion' term, because to do so would effectively set a precedent and remove discretion from the casinos' terms and transfer it to Max or any other mediator the casinos have an agreement with. They can recommend payment but not force it in this case. Had the player clearly not broken any term I suppose they could insist they paid otherwise bye-bye accreditation.

Do I believe he should be paid? After reading this, yes. Has CM/PAB failed? No, because the casino has been allowed to make a decision in line with its term, the same term as most other casinos on the accredited list have. They have acted no differently than 32red on the '25k' thread today who similarly used a valid generic term to decide not to pay (initially) a player.

The bottom line is the casino. They used 'discretion' to not pay $5k. Not CM. I'm sorry for the guy.

 

[vinylweatherman]

Readers may want to take note of the following sign-up pages, as shaky would have seen them:

View attachment 49112

Also please note the text below the Sign-Up button and the link to the T&Cs which state:



In other words giving a bogus cell number AND NO OTHER VALID CONTACT NUMBER in the registration process puts the player in direct violation of the Terms. The same would have been true if they'd given a bogus home address or whatever.

As so, the axe: "Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed."

Claims that the casino could have payed if they wanted to or whatever are superflous and beside the point. The casino could send me a wad of cash stuffed in an easter bunny too if they wanted to but I have no right nor reason to expect them to do so.

The problem is that the player is not permitted to see the whole form, so at the second stage, they cannot know whether or not the third stage caters for their home number. Casinos should NOT be expecting players to give their work phones, this is an absolute, and it's something that can even get you fired from your job.

Whilst the player could have put a valid number in the field, a confusing field descriptor on the form was the problem.

This player was screwed right from the start, they could NEVER have obeyed the term, as even entering "1 valid contact landline number" in the field would have been false information as it wasn't what was being asked for.

The initial accusation that the OP had "deliberately" given the same fake number for all three fields also turned out to be false. The root cause of the fuss is a poorly designed form on one of the group's casinos.

There is no term stating that players may only play if they own a cell phone.

The other problem is that no matter how well casinos swear our data is safe with them, it always seems to leak out eventually, and then it's a plague of unsolicited calls. The ONLY sure way to protect ourselves is to set our own rule that we will NEVER give out cell numbers to ANY casino, not even the award winners. I get calls from scammers all the time on my landline, so clearly my data has somehow leaked, even though I have only given my number to legitimate companies. My mobile (cell) has been almost completely free of scammers, marketing, etc. I do NOT give this number out to companies or casinos, I repeat the landline number in all such form fields. To me there is an obvious relationship between giving out a phone number to companies who promise to keep your data secure, and the rate at which the scammers manage to get hold of it.

What I want to hear (from the rep) is what should the OP have done, and how this course of action would have been obvious from the form itself.

Normally, I do NOT put a fake number in, I either leave it blank, or put the landline number in. The problem here is that the form does not have an option for this, such as a null field leading to a message such as "sorry, only those with a cell phone are permitted to play".

If the casino really believes that a cell phone is more secure than a land line, then maybe they can explain why a cell phone bill is not a valid "utility bill" for "security reasons", but a landline bill is fine.

Incidentally, I CAN receive SMS on my land line, there is a service run by BT that intercepts SMS directed to a landline and converts them to speech, which is then relayed to the subscriber as an automated call. More modern landlines are even SMS enabled, and do not need this text to speech service.