Highnoon bonus issue

[suzecat]

WOW, 13 freakin' pages and no end in sight

JMO NEVER give a casino any wiggle room to deny your win. If you do you will probably spend all your free fun time trying to explain/justify what you did to break terms and conditions.

Once this casino has your money they will probably not just give it back. Yeah sucks ....... but they will pay you if you win and don't mess up.

 

[aceking123]

the main point of this is CW casino not paying although they did contact the op via telephone at home ,as many have pointed out , (nothing to do with skiny lets keep skiny out of this ) even if this was a another member i would still state the same thing , casinos have a bad name online because of this kind of treatment ,

CW in my mind have over stepped the mark , over a poxy ammount wether it be a free chip or not im glad all my accounts are closed

i hope CW are happy with there result because the bottom line is its going to cost them way more than shafting someone for 300 dollars

very very poor imho from a normaly very good outfit , shame on you

 

[cpdnd31]

Hey shaky I'm with you my next 300 going to inter tops or inetbet.....I don't like what was done and how this was handled / hey club world group see ya!!!

 

[BMWSTACK]

Hey shaky I'm with you my next 300 going to inter tops or inetbet.....I don't like what was done and how this was handled / hey club world group see ya!!!

But the problem is all of these groups will have some type of issue that we dont like.

I have seen a few issues with groups like Inet & Jackpot Capital in the last number of months. Of course the issues come down to basic T&C's, but there are plenty that I have not agreed with and would rather see a different outcome.

The reality with all these accredited groups are, if you follow the rules and dont break the terms they do pay rather quickly. Actually Clubworld has been one of the quicker paying ones as of lately.

I have seen a lot of nit picking on terms of late with lots of accredited RTG's. I think that the reality is the RTG groups really do stick to T&C's and dont offer much leniency. Of course at the same time they write the rules for a reason.

Just dont rule out the fact that Clubworld group is still a quick paying accredited casino. If you stick to the rules then there should not be a problem.

 

[cpdnd31]

You know I get the whole rules thing I really do. But what bothers me is he was verified. I mean if they are gonna use a rule about a phone number what is next? Lets say my addy on ID says 1234 Elk Ave. and I put 1234 Elk will they then use this rule on me? Common sense has gone out the window with this one, it really has.

I mean from USA we jump thru the hoops as it is now we need to make sure we dot our I and cross our T or we don't get paid.

Maybe if more of us spoke up about how we feel about these rules they will adjust their policy - Granted they may be one of the good ones BUT in my eyes he just got screwed and I am sorry I just can not play at a casino that has disrespected a player this badly.

I will stand for what is right and in my eyes the player should have been payed.

Common Sense --

I would love to see another casino group comment on this matter. Do you think 32 red would have done this? Do you think Sloto would have done this? 3 dice? Hell no they actually care about their customers and put some thought into when its OK to bend a rule.

Hell one time I messed up something at 3 dice and I was told don't worry about it -- I was like for real? They have had my business ever since. Even tho I may take a break I still come back because of their quality of player support and customer service. Club world Group Take a good look you need to brush up on how to treat your players.

 

[skiny]

If this is the kind of honest and fair behaviour expected of by accredited casinos then you tell me what the point is in using that list because until Club World casinos start paying all the people they owe money to, I see absolutely none.

That is strictly your opinion since it was the casino's call to make. It was their decision alone to not pay shaky - not mine, so quit dragging me all over this thread. They had their reasons - or he would have been paid.

It's been explained already what happened, and I feel that it's an unfortunate situation. But I don't think that they are going to change their mind.

It's not just my opinion. From what I can see it's pretty much the unanimous opinion. And they didn't have reasons. They had one reason and it was a very poor one.

And as for dragging you all over this thread, you're the one that picked my post apart and tried to rebut every thing I said line by line but that only works if what I'm saying is wrong or untrue.

You promote this casino. This casino group is listed in your accredited section and the decision they made was not to help this player in any way shape or form. They saw an excuse not to pay and they took it.

He's not a fraudster. He's not a bonus hunter. All he wanted to do was try some RTG games and he thought this 60 dollar free chip that the casino offers to all new players would be a good way to familiarize himself with the RTG software. The mistake he made was actually winning something with it.

I'll bet you dollars to donuts if he lost that 60 dollars and wanted to start making deposits the casino would have happily corrected the one small piece of information on his account and let him carry on losing money. And yes - that is just my opinion but it's an educated one based on years reading these threads, talking to players and dealing with casinos.

At least the site where he took the offer has issued a warning about High Noon's behaviour.

There's a reason I quit arguing about whether or not casinos should be held accountable for their actions. All it's usually good for is maybe a little typing practice.

 

[Casinomeister]

Damn, Skiny. You're just not getting it.

I didn't pick your post apart - I was trying to explain things from the casino's perspective, and your posts are making assumptions that you are stating as fact.

Your opinion is not an unanimous one, and even if it was, it wouldn't make any difference. Like I said, the casino made a choice - just like your brother did when he entered erroneous information. Please don't act like I'm the one making these decisions - all I am doing is explaining what happened.

You can entertain as many imaginary scenarios that you want - but it won't change the fact that the casino decided not to bend the rules for your brother.

If that other site has a warning up, I hope it explains that players ought to abide by the terms and conditions that they agree to, and if they break them it is the casino that decides whether or not to let it slide - not a mob.

I figured that you were seasoned enough to know that when a casino turns a blind eye to a T&C breach in public, they are inundated by the "me too"s - a flood of other players who may have screwed up in the past. Who are you going to say no to? What breaches are ok - which aren't? That is a casino operator's nightmare, and being the veteran player that you are, you should know this. Posting problems like this in public before exhausting one's resources is a schoolboy mistake.

It's not just my opinion. From what I can see it's pretty much the unanimous opinion. And they didn't have reasons. They had one reason and it was a very poor one.

And as for dragging you all over this thread, you're the one that picked my post apart and tried to rebut every thing I said line by line but that only works if what I'm saying is wrong or untrue.

You promote this casino. This casino group is listed in your accredited section and the decision they made was not to help this player in any way shape or form. They saw an excuse not to pay and they took it.

He's not a fraudster. He's not a bonus hunter. All he wanted to do was try some RTG games and he thought this 60 dollar free chip that the casino offers to all new players would be a good way to familiarize himself with the RTG software. The mistake he made was actually winning something with it.

I'll bet you dollars to donuts if he lost that 60 dollars and wanted to start making deposits the casino would have happily corrected the one small piece of information on his account and let him carry on losing money. And yes - that is just my opinion but it's an educated one based on years reading these threads, talking to players and dealing with casinos.

At least the site where he took the offer has issued a warning about High Noon's behaviour.

There's a reason I quit arguing about whether or not casinos should be held accountable for their actions. All it's usually good for is maybe a little typing practice.

 

[Balthazar]

What breaches are ok - which aren't?

They said (and you said) that the phone number is there to prevent fraudsters. Once they corrected the phone number, they verified that he wasn't a fraudster. So ultimately, the phone number thing did what it was intended for.

From there on, they had no reason whatsoever to use that as a reason not to pay him unless they wanted to find a reason not to pay. That's why the large majority of people here have a problem with the decision.

The "find something in the T&C not to pay" tyranny has ruled over this business for well over a decade and these old mentality people need a wake up call (no pun intended). Personally I'm glad that they are getting exposed in this thread for what they are and to see fellow players moving toward newer, better casinos that treat the players like customers instead of trying to trap them makes me more than happy.

 

[maphesto]

As said, this issue probably would have been cheaper in the end for CWC if they had paid those 300$.

Still, we can't forget that a person can create many accounts and try to change phone number to the correct one once he wins. However, this time it was obvious for the player community to understand that shaky was a real player and since Jasminebed has met both shaky and Skiny it seems as CWC group screwed up. Next time it might be a players sixth attempt to win from that free chip.

Also, IMO, to find reasons not to pay is a disaster for the online gaming world. It seems like this is more common for US facing casinos. Am I right?

 

[maxd]

Ok, so I've been following along here, watching the blame stick get passed around and it occured to me that it's not entirely clear what went down on the original registration.

Was it?:

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.
2. player gives obviously bogus cell number AND bogus home number, meaning (again) no valid contact number given.
3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.
4. player gives obviously bogus cell number BUT valid home number, that is casino would see the (obviously) borked cell number but would have a valid home number.

FWIW my initial understanding was that it had been (1) but I later understood from the casino that it appeared to have been (3). I may easily have been mistaken on both counts.
As I read it only in case (4) would the player have a leg to stand on.

I ask the above because it seems to me it either hasn't been made explicitly clear or that info got lost in the shuffle. The net result is that most folks seem to be assuming one scenario or another and running with that. In the end that's not particularly constructive.

 

[clubworld]

Ok, so I've been following along here, watching the blame stick get passed around and it occured to me that it's not entirely clear what went down on the original registration.

Was it?:

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.
2. player gives obviously bogus cell number AND bogus home number, meaning (again) no valid contact number given.
3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.
4. player gives obviously bogus cell number BUT valid home number, that is borked cell number but valid home number.

FWIW my initial understanding was that it had been (1) but I later understood from the casino that it appeared to have been (3). I may easily have been mistaken on both counts.
As I read it only in case (4) would the player have a leg to stand on.

I ask the above because it seems to me it either hasn't been made explicitly clear or that info got lost in the shuffle. The net result is that most folks seem to be assuming one scenario or another and running with that. In the end that's not particularly constructive.

Hi All,

Just to clarify :

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.

This statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

 

[maxd]

Thanks Karolina. So folks, the player DID NOT provide a valid contact number. The only number they did provide was obviously bogus and that was only given in order to pass the registration requirements.

Those of you that are asking for this player to be given the time of day are saying that it's okay to mess with the registration form as long as the player makes good in the end.

Try doing that on your passport application or driver's licence. Hell, tricks like that will get you denied a bank account, car rental, etc.

As I said, IF the player had provided a single valid contact number then they would have had a case. Since the only number they provided was fake the casino has every reason to suspect that no valid number would have been given UNLESS the player won, which is pretty much what happened. It's awfully easy to come clean when you want to get paid.

Player borked the registration form, player doesn't get paid. Seems pretty cut-and-dried to me: player is SOL.

 

[shaky]

HAHAHA

Hi All,

Just to clarify :

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.

This statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

LMFAO

That explains it right there. In that scenario it would be impossible for any number you put in the cell box to match!!!!
If anyone enters any cell number..good or bad..then puts homenumber on faxback it would be impossible to match, thus being wrong info thus NO PAY.
Why is there no place for your home number on the sign up form like every other casino I have ever seen?
If there had been then my home number would have been entered and it would have matched faxback form.
I had stated earlier that I put in a cell number (bogus) and somehow that number magically appeared in all 3 spots and was pretty much called a liar, like that coudn't happen. Well guess what...it did. The only way to make it work would be to enter your "HOME" number in that "CELL" area on sign up then it would "populated" to all 3 spots thus matching faxback form HOME number. But then you would be entering a bogus cell, wouldn't you? Also there is no place for a CELL number on faxback so it can never match your true cell number on sign up form other than if you use your HOME number as you CELL number. What a farce. That system is set up for you to fail.
Again when I talked to support ON THE PHONE initially I was told that bogus cell on sign up was no problem. The problem was HOME number on sign up didn't match HOME on faxback and the phone call straighened that out.....ok thank you...bye.
If I was told ON THE PHONE that the cell I entered had rendered the win void (and I was not) then this thread would not exist.

WTG CWC

 

[skiny]

Bryan, I'm not the one making up imaginary scenarios, other people are and I'm saying there is only one that is true.

And yes it isn't unanimous. You, Max and Club World disagree.

You know I'm not new at this. You know if a player tries to do a casino wrong I'm the first one to call the player on it. And you also know that if a casino makes a stupid decision I'll be calling them out too. It's common knowledge that I don't like this casino group but if you go back and look at other threads I've defended them because I'm always fair in my judgments.

In this case the casino is clearly in the wrong. Under no circumstances should a casino refuse to pay a player who is not trying to cheat them. Once a casino understands that there is a perfectly valid and innocent reason for any problem the casino should make ever effort to correct it.

This casino habitually makes every effort to use it in their favour. You can say that's not true but everything that happens here is read by more than enough people to prove otherwise.

You act like everything I say is just an off the cuff opinion. After the thousands of posts I've made in this forum do I really strike you as the kind of person who flips off unfair judgment calls based on nothing but my personal feelings? If you don't know me better than that, the other long time members here do.

This is a situation where the player should be paid and Club World is using a technicality to avoid doing it. If you believe those are the actions of an accredited casino then in my opinion reading that list is a waste of time.

 

[Googobucs]

(Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use

I am going to reiterate then that you need to change the field description from specifically stating CELL PHONE if all the others are acceptable. That is where the op got into trouble.

If you can't be flexible on this description then I am not flexible on advising folks on how to fill out the form. i.e. if you don't have a cell or don't want to provide it then go play somewhere else.

If this field simply said phone would not be 140 posts into a disappointing discussion.

 

[Borgie]

They said (and you said) that the phone number is there to prevent fraudsters. Once they corrected the phone number, they verified that he wasn't a fraudster. So ultimately, the phone number thing did what it was intended for.

From there on, they had no reason whatsoever to use that as a reason not to pay him unless they wanted to find a reason not to pay. That's why the large majority of people here have a problem with the decision.

The "find something in the T&C not to pay" tyranny has ruled over this business for well over a decade and these old mentality people need a wake up call (no pun intended). Personally I'm glad that they are getting exposed in this thread for what they are and to see fellow players moving toward newer, better casinos that treat the players like customers instead of trying to trap them makes me more than happy.

I totally agree with this. Yes the casino can apply the rules to the letter as they are doing . However the majority of readers in this thread have seen that it may well be better just to take your business elsewhere. There are customer friendly casinos galore out there who will bend over backwards to be reasonable and keep your custom. Go there, not here its really that simple.

 

[bpb]

Like I said, the casino made a choice - just like your brother did when he entered erroneous information. Please don't act like I'm the one making these decisions - all I am doing is explaining what happened.

And you are choosing to continue promoting a casino that has demonstrated a willingness to confiscate winnings over a term that the "mob" (aka the vast majority of your forum users) deems unfair.

 

[maxd]

In this case the casino is clearly in the wrong.

Just keep repeating that and it'll come true, eh? Bosh! It's not clear at all.

If your bro gave a bunged up cell number AND NO OTHER VALID CONTACT NUMBER on the original sign-up form then the only clear thing here is that he's getting exactly what he deserves.

If some other version of events is true then let's hear it, plainly stated, without the hyperbole SVP.

The point is that the casino makes it clear in the Terms that if you provide false info on your registration then you're going to stomped on. Given the story as we currently understand it that's exactly what shaky did, false info -- the cell number -- and nothing else ON THE REGISTRATION to correct or compensate for it (home phone number for instance). Per the Terms it doesn't really matter if he provided blood and stool samples later, the deed was done. And so the axe, per the Terms. Simples.

As to knowing you for being a straight-shooter etc etc, no, I don't think so. I reckon we could dig up plenty of evidence to show a rather different side of things. Not that that is here nor there, but don't start climbing up on the pulpit unless you want folks digging into your shit, past and present.

And you are choosing to continue promoting a casino that has demonstrated a willingness to confiscate winnings over a term that the "mob" (aka the vast majority of your forum users) deems unfair.

You might want to look up the meaning of the word "integrity". The mob can be intimidating but that doesn't make them right.

 

[Casinomeister]

Apparently, I am not making myself clear. This is a decision for the casino to make - it's not something for you to take a vote on - unless you want to vote with your feet - that's your decision as well. I stated that issues like this should have been handled privately - or don't you get it?

Sure, the casino is being anal about it - but that's their prerogative. As soon as you publicly let the rules slide, then you start going up that slippery slope of what other complaints you're going to entertain. I'm figuring this is one of the main reasons why the casino is not going to cave. I understand clearly that this was a unfortunate situation, but if had been handled not in the public fora, there may have been a different outcome. I'm guessing here.

 

[maxd]

Readers may want to take note of the following sign-up pages, as shaky would have seen them:



Also please note the text below the Sign-Up button and the link to the T&Cs which state:

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

In other words giving a bogus cell number AND NO OTHER VALID CONTACT NUMBER in the registration process puts the player in direct violation of the Terms. The same would have been true if they'd given a bogus home address or whatever.

As so, the axe: "Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed."

Claims that the casino could have payed if they wanted to or whatever are superflous and beside the point. The casino could send me a wad of cash stuffed in an easter bunny too if they wanted to but I have no right nor reason to expect them to do so.

 

[cpdnd31]

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

 

[spintee]

I have never made a complaint via PAB, or any other method, before but I feel
I am being wronged by a casino and I believe I need some help.
I downloaded the highnoon casino through a no deposit link at a friends forum.

In the sign up form it asked for a cell phone number and I do not own a cell phone
other than a work cell which I do get bills in my name for but I am not permitted
to use in these cases. I entered my appropriate home phone number where
applicable and tried to leave the cell part out. It was a required field so I had no choice
but to enter a number to carry on. I entered 613-123-4567 as i i didn't think the cell mattered
as it never had before on any of my other casinos. So i carried on and completed the
sign up form and claimed the bonus.

The bonus was a 60.00 no deposit bonus with a 30x WR (pretty typical) and to my
surprise for the first time ever I was able to pass the WR with 481.00 remaining as
a cashable withdrawl. I contacted the live chat to find out the requirements and
was instructed on what to do. I was told max cashout was 5x the 60.00, so 300.00.
Great! All I needed to do was make a 21.00 dep and send in proper documentation
for verification including faxback form. I made a 25.00 dep and sent all forms in right away.

Monday morning i received an e-mail from highnoon casino telling me 2 things needed
to be adjusted before verifying my account and processing my 300.00 WD.
I needed to rescan my ID ( drivers license ) as the resolution was too low and that my
phone number on my account didn't match the one on my faxback form.
The e-mail asked me to provide a time that they could contact me by phone to verify
my phone number. Nowhere in the e-mail did it say this was a problem other than
verifying my phone number.

I replied that I would fix the ID and wasn't sure which phone number was wrong.
I resent the new ID file and all documents were fine now.
At that time I contacted live chat to ask about the number as I was unsure as to
what they meant. The support asked me if I could give them a contact number
and when they could call me to verify it. I gave them my home number (same one on
my sign up and faxback form ) and the lady called me within 2 minutes to verify.
I told support about the cell i entered and maybe that was the problem. She said
that was ok and calling me to verify home number was fine and that there should be
no problem going forward and she would forward that info to the cashier.

The next day I received another e-mail from highnoon telling me that my phone
was incorrect and they would not be paying me and closed my account also.
I was shocked. I contacted live chat to find out what was going on. I explained the
cell thing again and again was told that wasn't the problem. They said my home number
on my account was entered wrong and that was the reason. I told her there is no way
I entered a wrong number for home. I have several casino accounts and they are all
fine and I can assure you I know my home phone number, besides they called me
the night before and it was verified.

According to chat support the cell number i used
was entered in all phone number spaces on the sign up form. I now that is untrue.
Besides, they verified my number already. Why would I enter the same number in all
the spaces for phone contact? That makes no sense. I don't know what happened after i
filled the form out but they claim I entered a false home number when I know
I didn't. This is the reason for not paying me?

I contacted my friend as to what to do before coming here as i did get
the casino from his site. He told me he would speak to them about it.
According to him in all his years he has never seen
a casino not pay over a phone number and was confident it would be resolved no
problem. He said even if the number was wrong it should be ok once they verify my
number ( even though I know the number was correct).
He got nowhere and is still shocked and has no idea why they are being like this.
Now I am here. I don't know what else to do but I feel that highnoon is just making an excuse
not to pay me for some reason known only to them.

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

Its simple, If that form is corrcect than how come the OP ststed he added a dodgy cell number but knew he put the right house, My guess is is when you fill in the cell it than auto sends the same number as day / work or what ever, When the OP spoke to chat they mentioned about the 3 boxes? This is from what I can see is where the OP thought are I can use this as a way round thinking there was 3 box's but in reality there was nether 3 box ONLY CELL which he stated he forged, If this is the case than how the hell did he put house number?
I think the chat with help was misrepresented in the wrong way about the 3 box, 7 used this as an excuse, Either way somebodys lying, Either the OP about puting genuine home number in when he clearly stated he put house number or they have changed the sign up form over night

 

[Googobucs]

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone)

I used to think there were 2 kinds of RTG casino's. Rogue and accredited. In the past 6 months I am seeing the line between these is very thin.

Inetbet, Jackpot Capital and now Club World have shown they are not flexible or customer friendly at all. They need to shed their "good ole boy" mentality and grow with the times or they will quickly disappear. You can't even begin to compare them to folks like Guts & Betat.

I know that options for US players is limited so they are perhaps the best of the worst of the group of RTG casinos, but is the best of the worst good enough? IMO they all need some time in the reservation until they can grow up.

 

[cpdnd31]

Forgive me if I am wrong but I think the CWG rep here just posted saying cell auto populates other fields.... So if he entered his home number which I have no doubt he did then put in bogus number for cell -- the cell then just turned all fields to bogus number-- if this is the case their form caused this and he should be paid!!!

How was he suppose to know when you hit enter on form numbers would be switched?

Did I misread what CWG said? Am I not understanding correctly?

 

[Googobucs]

Forgive me if I am wrong but I think the CWG rep here just posted saying cell auto populates other fields.... So if he entered his home number which I have no doubt he did then put in bogus number for cell -- the cell then just turned all fields to bogus number-- if this is the case their form caused this and he should be paid!!!

How was he suppose to know when you hit enter on form numbers would be switched?

Did I misread what CWG said? Am I not understanding correctly?

The registration screens only have 1 place for a phone number and it's labeled as Cell Phone. There is no place to enter any other phone information.
I believe the OP put this correct home phone on the verification fax back document not on any registration screen since there is no place to put it.