Highnoon bonus issue

[kadcox]

Either way, A valid cellphone # or not. CWC is acting petty over this issue. The OP was called and all his information was VERIFIED. Support staff didn't have a problem with it and corrected it. Like a GOOD support team supposed to do. It's the Cashier Dept that had a problem. They have made this mole hill into a mountain. I for one hope those who disagree with this decision will play elsewhere. These too big to fail companies are out of control.

 

[cpdnd31]

OK If this form only allows for one phone number as others are now stating then how did CWG send Him email stating all 3 numbers were the same? See why I am CONFUSED?

ME: i don't understand what you mean by all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

Kirsty:

Kirsty: This is what you have provided on the account

ME: it is not..i put ___-___-____ as my home number

Kirsty: As you can see the cell phone is incorrect

Kirsty: I have just copied and paste the information you gave us when you initially signed up

ME: why does it sa the other 2 are the same...that is not what i provided in those foelds

Kirsty: This is the information we have on record that you gave to us

The cell number is not real cause I can't pass that field w/o one but I put in my home number in the other 2 fields .
This says cell is the problem but further correspondence says home number being invalid is the problem
and e-mail says account phone number doesn't match faxback form # which is home number.

Also of only one phone number box then why did CWG rep state this:

his statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

 

[spintee]

Either theres a drop down menu after you put in cell? I think that's what people are thinking but Im 99.9% sure this is not the case, The rep most probs said it was ok as it may well of been by there side but as soon as it hit higher up the chain (payments) there probs looked into it,

With the rep stating 3 numbers its probly just auto on there side, what ever number you put down this comes up the same to them,
What the form should say is VALID NUMBER but in this case it does not matter due to the fact the op put a wrong 1 in to start with, I think he made us believe (little lie) after hearing from the cs that there was 3 numbers to make us think he put genuine home in, But as we can see this is not true,
If I am wrong than I will personally take anythink I said back and apologies

OK If this form only allows for one phone number as others are now stating then how did CWG send Him email stating all 3 numbers were the same? See why I am CONFUSED?





Also of only one phone number box then why did CWG rep state this:

 

[suzecat]

Casinos provide entertainment; the player decides how much they want to spend for the entertainment. There are some rules involved (like in just about everything else I can think of) and the rules are strictly enforced.

Casinos are not charities, they are for profit businesses whose aim it is to make money. Casinos entice new players with all sorts of promotions, like the free chip. Invariably, in a multitude of ways, a free chip is not free: it is meant to entice people to sign up, play, get hooked on a game and then start depositing to play that game again (and again and again.)

When you think of it, how could any business survive giving away freebies all day? There must be a reason they do it. There must also be a reason for the strict rules (aside from having a reason to deny a cash-out).

 

[09237653]

When I did this promo, took the bonus, made WR, requested the 300 cashout, and then they promptly nicked it all back with no explanation. Wont go near ANY of their casinos now, great way to lose a customer.

 

[chayton]

Sure, the casino is being anal about it - but that's their prerogative. As soon as you publicly let the rules slide, then you start going up that slippery slope of what other complaints you're going to entertain. I'm figuring this is one of the main reasons why the casino is not going to cave. I understand clearly that this was a unfortunate situation, but if had been handled not in the public fora, there may have been a different outcome. I'm guessing here.

I actually wondered about that. Back in the old old days when I first signed up I had an issue with verification at Club World and support took a certain stance - sticking completely to their rules. I talked to Tom privately and he got it sorted out for me by making an exception. Would they have done that if I'd made a public complaint? Maybe not, because then it would be setting a precedent that all you have to do is complain publicly and they drop the rules.

 

[Mousey]

Oh dear.... guess I'd better close my accounts everywhere. Way back when I first signed up everywhere, I used home number for cell phone number, too. Didn't have a cell phone. And I personally do not own one now. I have a company owned cell phone and I'm sure they'd love it being used for online gambling verification.... NOT. And no, I'm not running out to the nearest WalMart or Dollar General and buy a burner phone just for the casinos to use. Sorry. It costs way too much to gamble online for USA players as it is. Darned if I buy them a cell phone, too.

 

[weesie]

Years ago, when I joined High Noon Casino............ I didn't have a cell............ They must have had a place on the form for home number and "evening" number but like it is shown in this thread.......... the only option is a cell. Makes no sense.

 

[maxd]

Guys, be reasonable. CWC is saying "a phone number where they can be contacted" per the Terms. I know for a fact having handled a number of CWC related PABs over the years that it's only ever the case that they want A phone number. It's not "a cell number and only a cell number or you're toast". What's the point of getting wound up over a distinction that does not exist?

If you're going to say "look at the case before us" then yes, do LOOK at the case before us:

• player gives bogus cell number on the registration form.
• player offers no valid contact number on the registration form.
• player is thus in violation of the Terms.
• player suffers for having broken the Terms.

If the casino allowed anyone who pleased to enter bogus info on the registration form -- ESPECIALLY for a free chip -- then they'd have every fraudster on the planet working overtime to register, play and if they won begging to correct the bogus info in order to collect on the win. Does this sound reasonable to anyone? Anyone at all? I somehow think not.

Now, I recognize that I -- and others -- may have gravely misunderstood the situation. If you read my previous posts here you'll see that I have repeatedly invited the parties involved to provide a clear, detailed, no-BS and speculations description of what exactly is wrong with the version of events I have given above in point form. No takers. Does that not tell you something? As in, that probably is the actual sequence of events. And if it is, tough noogies to the OP because he hasn't got a leg to stand on, regardless of how much huffing and puffing may have followed the original events.

Assuming all that is true and fair then what the hell is all the kerfuffle about? Tar and pitchforks it would seem and not much else.

If what the pitchfork crowd is really trying to say is that they'd like to see the player paid REGARDLESS of the Terms violations then, as Bryan has repeatedly said, that's up to the casino and as we all know the casino has said "no". End of story.

 

[Balthazar]

Guys, be reasonable. CWC is saying "a phone number where they can be contacted" per the Terms. I know for a fact having handled a number of CWC related PABs over the years that it's only ever the case that they want A phone number. It's not "a cell number and only a cell number or you're toast". What's the point of getting wound up over a distinction that does not exist?

It's clear that you and Bryan are looking at this issue with the T&C's in hand while players are looking at it from a moral POV. No one is arguing what's in the T&C "that OP agreed on".

I've been working in restaurants for several years and if someone makes a mistake while ordering I do my best to fix the mistake. I don't force them to pay for the meal that they didn't want even though I could legally do it. That's what we're talking about here. Acting in good faith. Treating the customer like you want him to come back instead of trying to squeeze every penny out of him.

It's not because you can get away with something that it's ok to do it.

 

[BMWSTACK]

It's clear that you and Bryan are looking at this issue with the T&C's in hand while players are looking at it from a moral POV. No one is arguing what's in the T&C "that OP agreed on".

I don't force them to pay for the meal that they didn't want even though I could legally do it. That's what we're talking about here. .

I said in the beginning I was 50/50. Wouldnt have mind seeing player getting paid, but if they excercise their term, well I guess thats why they write them.

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

A FAKE # WAS PUT IN THE SECTION. OP ADMITTED THIS.

Its a clear breach of terms no matter how petty. Why is this still being pushed? Why has it turned into a smear campaign? We have all probably broke some little rule in life that may have cost us something.

Also on the analogy of the restaurant, this was a free chip. There was never a deposit made. (other than to withdraw.) I cant imagine what would have happened if this was based upon a deposit bonus.

This is really turning into an attack on the casino at this point. Although we may not like the decision, you need to say to yourself was a term broken? If the answer is yes, then what else are you searching for?

 

[Googobucs]

If the answer is yes, then what else are you searching for?

I'm searching for the casino to change the registration form to allow for any phone number and not specifically say Cell Phone.

I'm sure this is not the only person to make this mistake and it wont be the last. The casino should make the registration form more user friendly since their T & C simply states a phone number.

 

[spintee]

I'm searching for the casino to change the registration form to allow for any phone number and not specifically say Cell Phone.

I'm sure this is not the only person to make this mistake and it wont be the last. The casino should make the registration form more user friendly since their T & C simply states a phone number.

Agreed it should state a "contactable number" & It was not a mistake, the op put the wrong number down on purpose, Like Bryan said if he had actually used hes house number than there would most probs be no problem

 

[maxd]

... if someone makes a mistake while ordering I do my best to fix the mistake.

That's well and good, in the context you mentioned your actions are understandable and do you credit.

Now imagine that you worked somewhere that offered a free dessert coupon. A group of people come in, order, one of them produces a free dessert coupon and they order 3 desserts each. When it comes time to pay up they say "why should we have to pay for the dessert? The coupon says it's free!" Of course the fine print on the coupon says "one free dessert per person per coupon". You point this out. They protest. Suddenly you have a house full of customers all demanding as many free desserts as they can stuff down their gobs. Still in the mood to make everything good for everyone? Maybe, but sooner or later your patience is going to run out and you're going to start dropping the hammer on the coupon abusers.

My point is that context is everything. Our context here is a NDB and NDBs attract all sorts. If you don't want your offer to be abused you have to be firm or you are going to be over-run with people trying to take advantage of you. By demanding valid, verifiable data from the registrants the casino is severely restricting the fraudster opportunities so yes, the rules are there for good reasons: one reason is fraud control.

Putting your foot down and sticking by the letter of the Terms may not make you popular but them's the breaks. The other choice is to open the floodgates, let the fraudsters do their thing and hemmoragh cash until you get sick of that or the coffers are empty. From the casino's point of view that ain't much of a choice.

In the end it makes infinitely more sense to lay down the rules as best you can and stick by them. The cheats and professional grumblers can take their business elsewhere if they don't want to play by your rules.

This is really turning into an attack on the casino at this point. Although we may not like the decision, you need to say to yourself was a term broken? If the answer is yes, then what else are you searching for?

Quite so.

 

[cpdnd31]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

 

[spintee]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

How on earth can you put two numbers down on 1 form? as its been pointed out there was nether space for more than 1 number

 

[cpdnd31]

then why on chat did they tell him all 3 numbers were wrong and why did rep say the cell number over rides the other?
\

 

[spintee]

then why on chat did they tell him all 3 numbers were wrong and why did rep say the cell number over rides the other?
\

That I do not no, most probs if you put number in she ment that auto puts down the same number for evening / day
Im going on that the op stated he put cell (fake) & home, But if you go back a few page you can see this canot be true? It only has 1 number option there (cell) So either the cs didn't really under stand or the op origanlly lied when he said he put down two numbers

 

[maxd]

This is exactly the point of my trying to nail down the precise events on the registration form. Assumptions are being made here, possibly based on misinformation. That's no way to proceed.

This shit needs to be nailed down and so far the OP & Co haven't said "boo!" about the following being the real and true course of events as they relate to the original registration form:

• player gives bogus cell number on the registration form.
• player offers no valid contact number on the registration form.
• player is thus in violation of the Terms.
• player suffers for having broken the Terms.

Do they contest this? If so what is their version of the story as related to the original registration form. Later events are not the issue here and introducing such will only stall the process of determining what was done at registration time.

Until a clear, concise, unequivocal statement is made by the OP describing what exactly is incorrect in the above we're clutching at straws if we make assumptions about what the OP did or did not do. According to the casino staff the truth has not always been told here so a redeclaration by the OP is not an unreasonable request.

Until such a statement is made the above is the best description of what went down that we have. It is our working scenario and unless something surfaces to change that it's the page we should all be working from.

Finally it should be said that the door is still open for digging deeper into this. But again, we need to know what and where such digging is required. If the above stands as an uncontested description of events then it seems we're pretty much done here.

 

[Googobucs]

Player did enter a house number --- then when put his fake cell number in -- the form used that as his number instead of one he entered ==== Thats been my point !! He did enter a number a real number THEIR form messed up, now casino is using this as reason not to pay him.

On the registration form there is only 1 place to put a phone number. The field is labeled as Cell Phone. On the back end of the software (not visible to the user), there are 3 phone fields. Whatever you put into the field labeled cell phone on the registration is mapped to populate all 3 phone fields on the back end.

The OP never provided his real home number during registration. He may have intended to provided it later during registration but there is no place to put it. He may have provided it later during chat or on the verification document, but it was never provided during registration.

 

[paul7388]

• 
  Wonder how many pages this thread will be at in the morning. Seems to be constantly repeating itself.
  But from what ive read the OP gave a false mobile intentionally tho i understand the reasons why, and casino refused to pay him.
  Whether i agree with casino or not its in their terms that they can do that.
  Then see comments about Bryan and Max assuming they think the casino is correct in not paying and why the casino is still accredited. Sorry Bryan never said he agreed he stated the casino is within its rights to not pay as its in their terms. He cant stop a casino from being accredited because its followed its terms that would be madness and even if he thinks OP should be paid he cant say that as the OP did break the terms,
  Also agree with point that maybe if PAB had been submitted right at start without this thread then ther might have been a chance of payment but once its all in the open the casino has no choice but to refuse payment as if they dont it makes it look like they will back down and forums will get flooded every time a player doesnt get paid.
  But regardless of what has happened i do think the casino should change its sign up form to have option for both mobile and landline and have it so only one needs be entered. I am the exact opposite of most people in here in that i always give my mobile number but never give my landline as dont want any casino phoning my house. Nothing to do with anyone at home what or how many casinos i play at.
  Feel sorry for OP but whats done is done so carrying on this topic indefinitely is really pointless. My personal opinion is hes been hard done by but at end of day he did break a term so casino can and has refused payment. Its really up to everyone that reads this thread to decide whether or not to keep playing there.

 

[shaky]

Agreed it should state a "contactable number" & It was not a mistake, the op put the wrong number down on purpose, Like Bryan said if he had actually used hes house number than there would most probs be no problem

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

 

[Tirilej]

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

And you're definately not the first...or the last one to think like that.

You, and we, have learned something from this thread, and I hope Club World have too.
Good luck with future sign ups

Time to move on.

 

[skiny]

For anyone who thinks handling this in public had anything to do with the outcome, this was handled privately first.

First the OP contacted the affiliate that owns the site where he got the free chip.

The affiliate contacted the casino and explained that he knew the OP and has known him for years. He told them that he isn't a bonus hunter and in fact knew nothing about RTG games. He told them he simply could not enter a cell phone number so his solution was to put one that was obviously wrong and give the correct home phone number along with the rest of his ID. He spent HOURS telling them that this was not a case of a player trying to hide anything.

The affiliate has dealt with Club World casinos for years and said later he couldn't believe how hard nosed they were being about it. It was a simple case of refusing to pay because they could. Fairness had nothing to do with it and that is why he issued a warning on his page. If casinos in this group can find any reason not to pay they'll take it.

I'm tired of casinos that claim they set up these terms and conditions to combat fraud and then use them to shaft players they KNOW ARE NOT FRAUDSTERS.

Once it had been established that the player was not out to cheat the casino the entire fraud argument goes out the window along with any valid reason not to pay. You need a valid phone number to verify the player's identity. It does not need to given within the first 10 seconds of the player opening the account. If you can't verify the player then don't pay him. I'll agree with you 100% and back you all the way but if you can and you did then there's no reason not to get off your high horse and stop using that sign up form as an excuse to keep the money.

You're not taking the high ground by pinching people because of a cell phone number when they were quite happy to give you any other piece of information you asked for promptly and without question.

But at this point debating whether or not the casino should pay the player is pointless. High Noon has decided to keep the money and nothing anyone says is going to change that.

The only thing that concerns me and the question I keep asking after these failed attempts to get a player his winnings is why are casinos that treat fair and honest players so poorly considered worthy of accreditation? You can be a player advocate or you can promote casinos that use fraud prevention as an excuse not to pay fair and honest people but you can't do both. It just doesn't work that way.

If I just want to randomly pick a casino that may or may not treat me like a criminal because of a minor formality I can use Google for that.

 

[spintee]

I do feel for you mate as 300 quid would be nice hit in my back pocket, Im only going on info from this thread, No ones side just facts, But his was your first post on the matter

I gave them my home number (same one on
my sign up and faxback form ) and the lady called me within 2 minutes to verify.

So did you put your home number down? as whem Max put the pics up there was only 1 option for number,

And now your last statment

I didn't put home number because it said cell number lol. How would I know that number would be used as my home number too?
If it said home number or contact number i woulda put home number. Honestly, I had no idea the cell being "funny" would be a problem
since any other place i played it was there but not required so I would enter just home number as contact.

Again Im not here to defend casino but just looking whats right