Highnoon bonus issue

[chayton]

Now that we have a perfect example of the 2nd kind, let me share my experience with the 1st kind:

Back when Guts opened 1.5 year ago Ben offered me a $50 np bonus to try it (that's similar to what OP's got at High Noon). MGS' Playboy was a brand new slot at the time and I tried it with my $50. I got absolutely destroyed and had a very poor RTP even at low bet. I msg'd Ben to thank him for the $50 and he looked at my account and realized how bad of a session I got. He then decided to give me another $50 and told me to be careful (I didn't ask for that and I wasn't even a depositor yet!)

I won $900 with that 2nd $50, got paid quickly (no hassle nor faxback bullshit) and that made me a life-time player at this casino.

I agree that Guts is an awesome casino and Ben is the bomb but in fairness to CW your experience with them isn't the same thing at all.

First thing, the $50 freebie that the casino manager offered to YOU personally isn't the same as a freebie that's plastered on every known free chip page and aff site on the internet and is getting used by probably 100+ multi-account fraudsters as well as who knows how many real players every single day.

Secondly, if you'd come online after losing the $50 that Ben gave you and complained ON THE FORUM about what a crappy run you'd had, do you think he would have given you another go?

Third, I'm assuming that you didn't break any term by entering all of your correct information when you signed up at Guts?

See what I mean? Although they both involved a free chip, there's really no other similarity. Comparing one scenario to another is like comparing apples and oranges.

I'm disappointed that this didn't turn out right for the player in this case, it would have been nice if CW could have given him the benefit of the doubt since they DID get a real contact number and the account was verified later. But on the flip side, none of us know how many fraudulent accounts they get, if they make an exception in this one case, ESPECIALLY now that it's on the forum, then they'll have to do it with everyone.

The OP is pretty positive about using his real home number when signing up, so I hope CW at least tested the signup form thoroughly just to make completely sure that the fake cell number didn't overwrite the real home number that the OP said he entered.

 

[weesie]

It is a double edge sword kind of thing. Damned if you do, damned if you don't.

One thing I can't help thinking though is........... knowing Shaky from 3Dice.......

he most likely would have been a very good depositor for the CWC group.


C'est la vie, c'est la guerre!

 

[petro]

I didn't read all posts in this thread.

I can see this is a hot topic.

I did follow the instructions and put correct number on sign up..it was somehow changed so they didn't have to pay, period...

I find that highly unlikely.

I signed up with CWC just recently.
They didn't ask me for a mobile number; only for a home phone number.
And they paid me.

 

[skiny]

C'mon. That's a load of crap. We get it, you don't like Club World. But if that's the case, why did you allow your brother to play there?

Yes, I don't like Club World and this thread is a perfect example of why. I don't "allow" my brother to play anywhere. Do you think he pm'd me and asked my permission to use this bonus offer? The only thing he asked me is if needs to give his cell number and based on every other casino I've ever played at as far as I can remember I said "No. Your home number should be enough."

How is this a vague term? It's explicit - right there in black and white.

I'm talking about another case. You remember the one where you said yourself the term was vague and told them they should change it but it was ok to still use it as an excuse not to pay first? I can go find it for you but I'm sure you must remember suggesting that Club World to change one of their terms.

Then what are you complaining about if you don't blame him one bit? You provide the info or you don't. Follow the terms or choose not to. These are decisions that you and your brother made. If they request info, you are obliged to give it to them, or bail from the website.

I said I don't blame him because asking for a cell phone number is completely unnecessary. If a casino wants your home phone to verify your information that's acceptable but casinos don't need to be calling people when they're not home. Do people really need to be answering calls from Club World when they're at work or buying groceries? Does Club world understand that people don't pay for received calls on a land line but in many cases they do pay for the calls on a cell? Nobody should be forced to give any casino their cell phone number under any circumstances short of it being the only phone they own.

I don't understand why you feel it's unnecessary when it's been explained ad nauseum via the forum that phone numbers are used to combat fraud. I'm sure if you placed yourself in the operator's shoes you'd be doing the same thing.

The phone number was used to combat fraud and the OP was verified as NOT BEING ONE. That's when a fair casino would solve the problem in an equitable way instead of just refusing to pay and closing the account.

There wasn't a loophole. They enforced their terms which are clear and to the point.

Any time a casino uses an easily resolved problem as an excuse not to pay, it's a loophole.

"We can solve this problem but we don't have to."
"We can help you with this situation but we don't want to."
"We understand why you didn't provide a cell phone number and that you were quite willing to give your home number after the account was created because IT DOESN'T ASK FOR IT DURING SIGN UP but we're not paying you anyway."

It was the casino's choice to not give your brother a free ride. I spoke to them over the phone about this yesterday, and they made it clear that it was a free chip, and that the player had intentionally given them false info. You and your bro are asking them to make an exception. Sure that's the normal thing to do, but if you don't like the outcome, then it's just an unfortunate turn of events.

Everyone knows it was a free chip. It's a sign up bonus used to attract new players. The casino is supposed to want people to take this offer and hope they make more deposits later. You call it a free ride like he's being some kind of free loader.

Are casinos no longer obligated to make fair judgment calls because the player was playing on a sign up bonus? Whether or not this was a free chip is completely irrelevant. It's a clear cut case of a player winning money and the casino finding a poor excuse not to pay.

A valid credit card, a valid driver's license a verified home phone number and a correct home address wasn't enough. They're not paying because he didn't give his cell phone number. Does this casino group's entry in the accredited list come with a warning that pretty much any problem whatsoever is going to result in you getting screwed?

To go on and on how evil they are is not justified. It was up to them to let your brother slide. They chose not to - that's just the way it is.

Yes, that's the way it is. And for casinos in the Club World group, that's the way it was and that's obviously the way it's always going to be.

ME: i don't understand what you meanby all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

When you sign up at High Noon (which I did last night to check) there is ONE box for a cell phone number and no other places to type phone numbers. The correct home number was given on the FaxBack form which I opened and saw with my own eyes and in a private message with support which had to be correct because he was telling them to call it.

Now explain how this fake number he put only in the cell phone box made it's way to three different places. My guess would be that the form automatically puts it in all three places on your file and if that's the case the home phone number on file will never match the home phone number on your FaxBack form because that would be written in by the player.

I have a question for this Club World rep.

Why do you require your players to have a cell phone? Is only being able to reach them when they're home not good enough?

 

[petro]

Nobody should be forced to give any casino their cell phone number under any circumstances short of it being the only phone they own.

I'm affected by this also because I don't own a mobile.

Video Slots casino require a mobile phone number or else they restrict your depositing methods.
I have tried to compromise with the casino but it's looking like I'm going to have to get a mobile and I haven't found any affordable plans yet.
Lucas is pretty cool but he can't help me out on this one.

For the life of me, I can't understand why they require a mobile number. If it's related to security measures then wouldn't providing a home phone number be better?

 

[bigjohn]

I can see the point of giving full, complete, true, info especially for free chips like this. From a financial standpoint, the casinos probably don't really care what your true identity is but they need to be sure you are not getting the initial sign up bonus over and over again.

Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino.

Their automatic checks might allow for certain fields to contain the same info and not raise a red flag, like the name field, so if they allow you to put nonsense in any particular field the automated system may not catch it.

Did Shaky do this?

Probably not, but I bet there are plenty of people who would if these casinos let up their guard for a second.

I think the takeaway from this is if you are not 100% complete and accurate and truthful on signup you put yourself in a position to have this outcome and I feel confident in saying if the OP had done this he would have been paid with no problems.

And, just FTR, I have never gotten a marketing call on my cell from any casino on the accredited list here at CM and if I were to get one I am sure a few words here would squelch it rather quickly.

 

[shaky]

WOW

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

 

[bigjohn]

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

Did you enter those numbers anywhere on the form?

Do those numbers represent any of your actual phone numbers?

Answer no to the first question and I am with you. Answer yes to both questions and again, I am with you.

 

[Googobucs]

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

I just went to High Noon for myself and did a registration ( I did not submit it at the end). The ONLY phone number they ask for is cell phone. It is on the second page of registration and not part of the billing info that includes demographics.
If I was inclined to put in a fake cell phone number (which I would not) I would assume the next page would have a place for me to put my real home phone number and maybe not even notice it was not there.

Now I am starting to have a problem with this.
The Casino is well within it's rights to request whatever information in wants at registration including cell phone. They have it in their T & C as they should, but I don't have to like it.

I guess from now on I need to tell people that CW is a great place to play "If you have a cell phone".

I'm sure you still have your verification document since you had to scan it and e-mail it to them. Double check it that you put the correct phone numbers on it.

I change my mind on this subject; which I rarely do....If your fax back document is correct' IMO CW needs to pay you and they should change their registration phone field to a drop down selection to allow customers to choose which type of phone number to provide.

 

[shaky]

Wow. I said they didn't care about the cell number and they wanted a number to call. As far as I knew thay had one but i gave it again and they called. The next day I was told home number on form didn't match faxback..NOT CELL. Let's pretend I put my valid cell number in that ONE AND ONLY phone number spot..THE CELL NUMBER SPOT. Then that number would have appeared as my home number the same way it did this time. Then i fill out faxback form with home number (the faxback form has no cell phone area ..only day phone and evening phone) It would be the same result...NO MATCH and NO PAY. Only way to make them match would be to use my actual home number in the cell spot or use my cell number on faxback as my home number. If I use actual cell in cell spot and actual home number on faxback they would never match and be a reason not to pay.

 

[shaky]

I just went to High Noon for myself and did a registration ( I did not submit it at the end). The ONLY phone number they ask for is cell phone. It is on the second page of registration and not part of the billing info that includes demographics.
If I was inclined to put in a fake cell phone number (which I would not) I would assume the next page would have a place for me to put my real home phone number and maybe not even notice it was not there.

Now I am starting to have a problem with this.
The Casino is well within it's rights to request whatever information in wants at registration including cell phone. They have it in their T & C as they should, but I don't have to like it.

I guess from now on I need to tell people that CW is a great place to play "If you have a cell phone".

I'm sure you still have your verification document since you had to scan it and e-mail it to them. Double check it that you put the correct phone numbers on it.

I change my mind on this subject; which I rarely do....If your fax back document is correct' IMO CW needs to pay you and they should change their registration phone field to a drop down selection to allow customers to choose which type of phone number to provide.

Yes i have it and have checked it.It asks for day and evening number and both are my home number. They are correct.

 

[skiny]

I can see the point of giving full, complete, true, info especially for free chips like this. From a financial standpoint, the casinos probably don't really care what your true identity is but they need to be sure you are not getting the initial sign up bonus over and over again.

Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino.

If a person was actually doing this would they put ALL their correct information on the sign up form EXCEPT the cell phone number?

Do you think a casino might get suspicious if John Smith with the same address signed up 8 times with different phone numbers?

Clearly anybody in their right mind would know that this person was not trying to hide his identity. The ONLY piece of information on the original sign up form that didn't match his driver's license, credit card and FaxBack form was the cell number.

There's no place to put his home number on the sign up form. If there was it would have matched too.

This is not a case of player fraud or deception. It's a simple case of a player signing up and not providing a cell phone number but being quite willing to provide a home number.

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

And then in live chat they tell him...

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Apparently some Club World casinos give you the option of entering a home phone and a cell but obviously she isn't aware that High Noon isn't one of them.

And then while the rep is talking to him on his home phone to verify his information, he's explaining why he can't give a cell number and she's telling him it's fine. She'll pass the home phone on to the cashier.

But when it got to the cashier they decided "Why should we give this player who has provided a correct name and home address along with a valid driver's license, a credit card and a FaxBack form all of which has been verified by phone 300 dollars? He won't give us his cell phone number so we don't have to."

 

[BMWSTACK]

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

If its not a valid # that they can reach him on then it is fake.

I guess maybe they should have a spot that says "telephone #". Lots of people don't have home phones these days so just a spot for a telephone # for contact is what they should look for.

I would think that if the home # was just listed in all spots then there wouldn't have been a problem, because people use there cell phones as home #'s and vice versa.

 

[bigjohn]

If a person was actually doing this would they put ALL their correct information on the sign up form EXCEPT the cell phone number?

Do you think a casino might get suspicious if John Smith with the same address signed up 8 times with different phone numbers?

Clearly anybody in their right mind would know that this person was not trying to hide his identity. The ONLY piece of information on the original sign up form that didn't match his driver's license, credit card and FaxBack form was the cell number.

There's no place to put his home number on the sign up form. If there was it would have matched too.

This is not a case of player fraud or deception. It's a simple case of a player signing up and not providing a cell phone number but being quite willing to provide a home number.

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

And then in live chat they tell him...

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Apparently some Club World casinos give you the option of entering a home phone and a cell but obviously she isn't aware that High Noon isn't one of them.

And then while the rep is talking to him on his home phone to verify his information, he's explaining why he can't give a cell number and she's telling him it's fine. She'll pass the home phone on to the cashier.

But when it got to the cashier they decided "Why should we give this player who has provided a correct name and home address along with a valid driver's license, a credit card and a FaxBack form all of which has been verified by phone 300 dollars? He won't give us his cell phone number so we don't have to."

I think they probably rely on an automated system to weed out some stuff and there are probably a quite few people in the world who have the exact same name or same house number and street name maybe in different cities so certain things, in and of themselves, may not raise a red flag to an automated system.

Another thing is that the fraud department most likely does not communicate with the cashiers or the support staff other than to approve or decline payments. I can easily picture that to keep people who work for the casino from allowing their 'friends' to get one over on the casino. I know in stores and banks that's the way the fraud/loss prevention department works and for the same reasons.

If the OP had called support and told them he could not enter any particular piece of the info that was asked for on the form do you think support would have told him to just type anything in that particular field? How that particular number ended up showing as all three contact numbers I have no idea but where did they get that number from? It was provided by the OP and it is a fictitious number that is not a true representation of any of the OP's phone numbers.

I'm not saying it's right or wrong or good or bad but I can't see any reason to beat up on the casino for it either. Give them what they ask for or clear it with support before playing at all and if you win you will be paid. That does not seem like setting the bar too high.

 

[skiny]

I think they probably rely on an automated system to weed out some stuff and there are probably a quite few people in the world who have the exact same name or same house number and street name maybe in different cities so certain things, in and of themselves, may not raise a red flag to an automated system.

Another thing is that the fraud department most likely does not communicate with the cashiers or the support staff other than to approve or decline payments. I can easily picture that to keep people who work for the casino from allowing their 'friends' to get one over on the casino. I know in stores and banks that's the way the fraud/loss prevention department works and for the same reasons.

If the OP had called support and told them he could not enter any particular piece of the info that was asked for on the form do you think support would have told him to just type anything in that particular field? How that particular number ended up showing as all three contact numbers I have no idea but where did they get that number from? It was provided by the OP and it is a fictitious number that is not a true representation of any of the OP's phone numbers.

I'm not saying it's right or wrong or good or bad but I can't see any reason to beat up on the casino for it either. Give them what they ask for or clear it with support before playing at all and if you win you will be paid. That does not seem like setting the bar too high.

There can be a million different scenarios created but in the end this is still a case of a casino that had a player with a simple problem and instead of correcting it they used it to renege on a payment.

This rules are rules crap is just an excuse not to hold a casino accountable for using poor judgment. We gamble online in an environment where a very small handful of casinos look after their players to the best of their ability and the rest do anything in their power to get out of paying them. The ones that look after their players are the ones we consider fair and reputable. This casino made absolutely no attempt to look after this player.

They knew he wasn't a fraud because they verified all his information. He didn't make excuses or deny anything. He simply said "I can't give you my cell phone number" and that was the only reason they needed to refuse payment.

Casinos do not need your cell phone number to verify your information. A home phone works just as well. The only difference is it's harder to harass people on a home phone. You can't send text messages and you can't reach them 24 hours a day.

You say I'm beating the casino up for it? I'm simply stating what they did and why they did it and if that makes the casino look bad that's their own fault. They're the ones that decided they don't need to pay a verified player because they can't have his cell phone number.

 

[skiny]

If its not a valid # that they can reach him on then it is fake.

I guess maybe they should have a spot that says "telephone #". Lots of people don't have home phones these days so just a spot for a telephone # for contact is what they should look for.

I would think that if the home # was just listed in all spots then there wouldn't have been a problem, because people use there cell phones as home #'s and vice versa.

I didn't say it wasn't a fake number. I said he didn't TRY TO FAKE A NUMBER. Unless he thought these people were complete idiots. If you're trying to deceive someone you don't usually make it blatantly obvious that what you're telling them isn't true.

With the rest I agree 100%.

Just ask for A telephone number. Why does it have to be a cell phone?

Some people have no cell phone. Does this casino really care so much that their customers own a cell phone that without one they aren't even allowed to play there?

"You only have a land line? Well, take your no cell phone owning ass down the road because we don't want your business."

 

[shaky]

You know, all I wanted was some other games to play. I have 3dice, micro,playtech accounts I deposit to all the time.
No rtg games though. Taking the bonus was a perfect opportunity to play some and since it came from a friends site,
maybe do him some good. So after this I had to find another casino with rtg. I settled on iNetBet. Account opened and ready to roll.
I found it weird taking a SS of my sign up page and then e-mailing them (no chat) 3 times to verify my every move.
Highnoon woulda seen some of that 300 and more than likely more later but I guess I throw my money away elsewhere.
Hi iNetBet....how yoos doo'n

 

[clubworld]

Hi skiny,

I have a question for this Club World rep.
Why do you require your players to have a cell phone? Is only being able to reach them when they're home not good enough?

We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

 

[Tirilej]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Will you maybe then let people choose what number they want to put in and solve your problem, or just keep the cell phone option?
Just write cell/home and problem solved

 

[paul7388]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Sorry I cant see how a cellphone can possibly stop fraud more than a landline. Here in UK if you have a landline it will be through one of the big companies so the phone number has to match the address. With a cellphone (mobile phone)you can buy a sim card put it in and use it with no need to register any details. So your cellphone has no name address or anything connected to it at all if you wish.

 

[skiny]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Actually the opposite is true in many cases. Unless you're suggesting that someone fills in all their neighbour's information and then breaks into their house, pms you from their computer and tells you to call their land line.

How can it be easier to fake a land line than a cell phone? I can buy a cell phone with virtually no ID.

Besides, if fraud prevention was really what this casino was concerned about they would have been satisfied when the player's identification was verified. I'd be more inclined to believe the reason was for marketing purposes.

Everybody I know who owns a cell phone gets all kinds of stupid marketing based text and voice messages. Except of course the ones who refuse to give out the number to anyone who asks for it.

 

[bigjohn]

You know, all I wanted was some other games to play. I have 3dice, micro,playtech accounts I deposit to all the time.
No rtg games though. Taking the bonus was a perfect opportunity to play some and since it came from a friends site,
maybe do him some good. So after this I had to find another casino with rtg. I settled on iNetBet. Account opened and ready to roll.
I found it weird taking a SS of my sign up page and then e-mailing them (no chat) 3 times to verify my every move.
Highnoon woulda seen some of that 300 and more than likely more later but I guess I throw my money away elsewhere.
Hi iNetBet....how yoos doo'n

Lol, you think Club World was strict with their T&C's!

 

[Googobucs]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

I would suggest that you update the registration form then and either add more phone options or make the phone field a drop down selection where the user can select phone type.
I would NEVER tell someone to put wrong information into any registration field. Be it a fake number or a different number from the one requested.

 

[Casinomeister]

Are casinos no longer obligated to make fair judgment calls because the player was playing on a sign up bonus? Whether or not this was a free chip is completely irrelevant. It's a clear cut case of a player winning money and the casino finding a poor excuse not to pay.

That is strictly your opinion since it was the casino's call to make. It was their decision alone to not pay shaky - not mine, so quit dragging me all over this thread. They had their reasons - or he would have been paid.

It's been explained already what happened, and I feel that it's an unfortunate situation. But I don't think that they are going to change their mind.

What an absolute fucking joke of an outcome.

Always a pleasure having you around.

 

[kadcox]

For what its worth. Fake cell #, wrong cell #, or no cell #. The fact is High Noon was able to call him at home and verify that he is a legit person. His ID and docs checks out. To deny him his winning based on a phone # is petty. Despite what terms CWC may have. This is just an excuse to not pay a legit winner. I'm surprise they didn't also make you scan you ID and Credit Card a 100 times, Stating it's not 300 dpi quality. Please rescan and send again.