Highnoon bonus issue

[chayton]

Now that we have a perfect example of the 2nd kind, let me share my experience with the 1st kind:

Back when Guts opened 1.5 year ago Ben offered me a $50 np bonus to try it (that's similar to what OP's got at High Noon). MGS' Playboy was a brand new slot at the time and I tried it with my $50. I got absolutely destroyed and had a very poor RTP even at low bet. I msg'd Ben to thank him for the $50 and he looked at my account and realized how bad of a session I got. He then decided to give me another $50 and told me to be careful (I didn't ask for that and I wasn't even a depositor yet!)

I won $900 with that 2nd $50, got paid quickly (no hassle nor faxback bullshit) and that made me a life-time player at this casino.

I agree that Guts is an awesome casino and Ben is the bomb but in fairness to CW your experience with them isn't the same thing at all.

First thing, the $50 freebie that the casino manager offered to YOU personally isn't the same as a freebie that's plastered on every known free chip page and aff site on the internet and is getting used by probably 100+ multi-account fraudsters as well as who knows how many real players every single day.

Secondly, if you'd come online after losing the $50 that Ben gave you and complained ON THE FORUM about what a crappy run you'd had, do you think he would have given you another go?

Third, I'm assuming that you didn't break any term by entering all of your correct information when you signed up at Guts?

See what I mean? Although they both involved a free chip, there's really no other similarity. Comparing one scenario to another is like comparing apples and oranges.

I'm disappointed that this didn't turn out right for the player in this case, it would have been nice if CW could have given him the benefit of the doubt since they DID get a real contact number and the account was verified later. But on the flip side, none of us know how many fraudulent accounts they get, if they make an exception in this one case, ESPECIALLY now that it's on the forum, then they'll have to do it with everyone.

The OP is pretty positive about using his real home number when signing up, so I hope CW at least tested the signup form thoroughly just to make completely sure that the fake cell number didn't overwrite the real home number that the OP said he entered.

 

[weesie]

It is a double edge sword kind of thing. Damned if you do, damned if you don't.

One thing I can't help thinking though is........... knowing Shaky from 3Dice.......

he most likely would have been a very good depositor for the CWC group.


C'est la vie, c'est la guerre!

 

[petro]

I didn't read all posts in this thread.

I can see this is a hot topic.

I did follow the instructions and put correct number on sign up..it was somehow changed so they didn't have to pay, period...

I find that highly unlikely.

I signed up with CWC just recently.
They didn't ask me for a mobile number; only for a home phone number.
And they paid me.

 

[skiny]

C'mon. That's a load of crap. We get it, you don't like Club World. But if that's the case, why did you allow your brother to play there?

Yes, I don't like Club World and this thread is a perfect example of why. I don't "allow" my brother to play anywhere. Do you think he pm'd me and asked my permission to use this bonus offer? The only thing he asked me is if needs to give his cell number and based on every other casino I've ever played at as far as I can remember I said "No. Your home number should be enough."

How is this a vague term? It's explicit - right there in black and white.

I'm talking about another case. You remember the one where you said yourself the term was vague and told them they should change it but it was ok to still use it as an excuse not to pay first? I can go find it for you but I'm sure you must remember suggesting that Club World to change one of their terms.

Then what are you complaining about if you don't blame him one bit? You provide the info or you don't. Follow the terms or choose not to. These are decisions that you and your brother made. If they request info, you are obliged to give it to them, or bail from the website.

I said I don't blame him because asking for a cell phone number is completely unnecessary. If a casino wants your home phone to verify your information that's acceptable but casinos don't need to be calling people when they're not home. Do people really need to be answering calls from Club World when they're at work or buying groceries? Does Club world understand that people don't pay for received calls on a land line but in many cases they do pay for the calls on a cell? Nobody should be forced to give any casino their cell phone number under any circumstances short of it being the only phone they own.

I don't understand why you feel it's unnecessary when it's been explained ad nauseum via the forum that phone numbers are used to combat fraud. I'm sure if you placed yourself in the operator's shoes you'd be doing the same thing.

The phone number was used to combat fraud and the OP was verified as NOT BEING ONE. That's when a fair casino would solve the problem in an equitable way instead of just refusing to pay and closing the account.

There wasn't a loophole. They enforced their terms which are clear and to the point.

Any time a casino uses an easily resolved problem as an excuse not to pay, it's a loophole.

"We can solve this problem but we don't have to."
"We can help you with this situation but we don't want to."
"We understand why you didn't provide a cell phone number and that you were quite willing to give your home number after the account was created because IT DOESN'T ASK FOR IT DURING SIGN UP but we're not paying you anyway."

It was the casino's choice to not give your brother a free ride. I spoke to them over the phone about this yesterday, and they made it clear that it was a free chip, and that the player had intentionally given them false info. You and your bro are asking them to make an exception. Sure that's the normal thing to do, but if you don't like the outcome, then it's just an unfortunate turn of events.

Everyone knows it was a free chip. It's a sign up bonus used to attract new players. The casino is supposed to want people to take this offer and hope they make more deposits later. You call it a free ride like he's being some kind of free loader.

Are casinos no longer obligated to make fair judgment calls because the player was playing on a sign up bonus? Whether or not this was a free chip is completely irrelevant. It's a clear cut case of a player winning money and the casino finding a poor excuse not to pay.

A valid credit card, a valid driver's license a verified home phone number and a correct home address wasn't enough. They're not paying because he didn't give his cell phone number. Does this casino group's entry in the accredited list come with a warning that pretty much any problem whatsoever is going to result in you getting screwed?

To go on and on how evil they are is not justified. It was up to them to let your brother slide. They chose not to - that's just the way it is.

Yes, that's the way it is. And for casinos in the Club World group, that's the way it was and that's obviously the way it's always going to be.

ME: i don't understand what you meanby all numbers were incorrect...which ones? my home number was correct

Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

When you sign up at High Noon (which I did last night to check) there is ONE box for a cell phone number and no other places to type phone numbers. The correct home number was given on the FaxBack form which I opened and saw with my own eyes and in a private message with support which had to be correct because he was telling them to call it.

Now explain how this fake number he put only in the cell phone box made it's way to three different places. My guess would be that the form automatically puts it in all three places on your file and if that's the case the home phone number on file will never match the home phone number on your FaxBack form because that would be written in by the player.

I have a question for this Club World rep.

Why do you require your players to have a cell phone? Is only being able to reach them when they're home not good enough?

 

[petro]

Nobody should be forced to give any casino their cell phone number under any circumstances short of it being the only phone they own.

I'm affected by this also because I don't own a mobile.

Video Slots casino require a mobile phone number or else they restrict your depositing methods.
I have tried to compromise with the casino but it's looking like I'm going to have to get a mobile and I haven't found any affordable plans yet.
Lucas is pretty cool but he can't help me out on this one.

For the life of me, I can't understand why they require a mobile number. If it's related to security measures then wouldn't providing a home phone number be better?

 

[bigjohn]

I can see the point of giving full, complete, true, info especially for free chips like this. From a financial standpoint, the casinos probably don't really care what your true identity is but they need to be sure you are not getting the initial sign up bonus over and over again.

Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino.

Their automatic checks might allow for certain fields to contain the same info and not raise a red flag, like the name field, so if they allow you to put nonsense in any particular field the automated system may not catch it.

Did Shaky do this?

Probably not, but I bet there are plenty of people who would if these casinos let up their guard for a second.

I think the takeaway from this is if you are not 100% complete and accurate and truthful on signup you put yourself in a position to have this outcome and I feel confident in saying if the OP had done this he would have been paid with no problems.

And, just FTR, I have never gotten a marketing call on my cell from any casino on the accredited list here at CM and if I were to get one I am sure a few words here would squelch it rather quickly.

 

[shaky]

WOW

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

 

[bigjohn]

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

Did you enter those numbers anywhere on the form?

Do those numbers represent any of your actual phone numbers?

Answer no to the first question and I am with you. Answer yes to both questions and again, I am with you.

 

[Googobucs]

For the record I will say this one more time. I don't know why all the debate is about the cell number being wrong or even needed.
I told support on the phone i was unclear as to which number didn't match. They said my number on sign up didn't match faxback home number. I said i don't know how. I explained about the cell number thinking that was the problem they were reffering to. I was told that was ok and was asked when they could call me. I said right now and typed in my home number ( I don't know why it was just like one of those ya here call me @ things). I was called. No problem I was told. Not once did anyone say the problem was the (crazy) cell number.
The next day the problem was the home number didn't match. So i'm in chat again asking how. I know I put in that cell number but I was told that was ok. The problem was ALL THREE numbers were wrong. WHAT?? And I was told the "crazy" cell was repeated in ALL THREE phone number spaces, thus making the home number not match faxback...NOT THE CELL. Looking at the sign up I only see a spot for a cell number. If that was the case how did that number I put get in all 3 spots when there isn't 3 spots. I know I said earlier that i put my home number where applicable but i'm thinking now that the fact I have never ever fudged a phone number on a form led me to the conclusion that I must have put the right home number because I always do. Looking at it now IF I had put the cell only on the form (because there is only one spot) how did it repeat that number as my home number?
Kirsty: IDay Phone: 6131234567

Kirsty: Home Phone: 6131234567

Kirsty: Mobile/Cell Phone: 6131234567

There isn't even a spot for the day and home number they say i entered.
So when i put in that cell number in it somehow magically appeared in the other 2 spots as well. Making my home number wrong.

This is from chat log
Kirsty: Yes, that's fine, but you have typed all phone numbers incorrectly and I believe this is the reason our cashier decide to follow the policy in the casino ....How did I "TYPE" all numbers incorrectly?..There is a space for only one, THE CELL.

"Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino."

How would someone claim the same free chip twice on the same account? Wouldn't it see that and tell you that you already claimed it?


I give up...this isn't worth the keystrokes, let alone my time.

I just went to High Noon for myself and did a registration ( I did not submit it at the end). The ONLY phone number they ask for is cell phone. It is on the second page of registration and not part of the billing info that includes demographics.
If I was inclined to put in a fake cell phone number (which I would not) I would assume the next page would have a place for me to put my real home phone number and maybe not even notice it was not there.

Now I am starting to have a problem with this.
The Casino is well within it's rights to request whatever information in wants at registration including cell phone. They have it in their T & C as they should, but I don't have to like it.

I guess from now on I need to tell people that CW is a great place to play "If you have a cell phone".

I'm sure you still have your verification document since you had to scan it and e-mail it to them. Double check it that you put the correct phone numbers on it.

I change my mind on this subject; which I rarely do....If your fax back document is correct' IMO CW needs to pay you and they should change their registration phone field to a drop down selection to allow customers to choose which type of phone number to provide.

 

[shaky]

Wow. I said they didn't care about the cell number and they wanted a number to call. As far as I knew thay had one but i gave it again and they called. The next day I was told home number on form didn't match faxback..NOT CELL. Let's pretend I put my valid cell number in that ONE AND ONLY phone number spot..THE CELL NUMBER SPOT. Then that number would have appeared as my home number the same way it did this time. Then i fill out faxback form with home number (the faxback form has no cell phone area ..only day phone and evening phone) It would be the same result...NO MATCH and NO PAY. Only way to make them match would be to use my actual home number in the cell spot or use my cell number on faxback as my home number. If I use actual cell in cell spot and actual home number on faxback they would never match and be a reason not to pay.

 

[shaky]

I just went to High Noon for myself and did a registration ( I did not submit it at the end). The ONLY phone number they ask for is cell phone. It is on the second page of registration and not part of the billing info that includes demographics.
If I was inclined to put in a fake cell phone number (which I would not) I would assume the next page would have a place for me to put my real home phone number and maybe not even notice it was not there.

Now I am starting to have a problem with this.
The Casino is well within it's rights to request whatever information in wants at registration including cell phone. They have it in their T & C as they should, but I don't have to like it.

I guess from now on I need to tell people that CW is a great place to play "If you have a cell phone".

I'm sure you still have your verification document since you had to scan it and e-mail it to them. Double check it that you put the correct phone numbers on it.

I change my mind on this subject; which I rarely do....If your fax back document is correct' IMO CW needs to pay you and they should change their registration phone field to a drop down selection to allow customers to choose which type of phone number to provide.

Yes i have it and have checked it.It asks for day and evening number and both are my home number. They are correct.

 

[skiny]

I can see the point of giving full, complete, true, info especially for free chips like this. From a financial standpoint, the casinos probably don't really care what your true identity is but they need to be sure you are not getting the initial sign up bonus over and over again.

Say you take a free chip for $60 and give your name as John Smith with phone # 123-456-7890 and you lose, a few days later you take a free chip again for $60 and give your name as John Smith with phone # 123-456-7891 and lose and keep going like that until you win then when you try to cash-out you just tell them, "Oh, my name is John Smith and then you give them your real phone # as 123-234-4567." You were truthful after the fact but you still scammed the casino.

If a person was actually doing this would they put ALL their correct information on the sign up form EXCEPT the cell phone number?

Do you think a casino might get suspicious if John Smith with the same address signed up 8 times with different phone numbers?

Clearly anybody in their right mind would know that this person was not trying to hide his identity. The ONLY piece of information on the original sign up form that didn't match his driver's license, credit card and FaxBack form was the cell number.

There's no place to put his home number on the sign up form. If there was it would have matched too.

This is not a case of player fraud or deception. It's a simple case of a player signing up and not providing a cell phone number but being quite willing to provide a home number.

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

And then in live chat they tell him...

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Apparently some Club World casinos give you the option of entering a home phone and a cell but obviously she isn't aware that High Noon isn't one of them.

And then while the rep is talking to him on his home phone to verify his information, he's explaining why he can't give a cell number and she's telling him it's fine. She'll pass the home phone on to the cashier.

But when it got to the cashier they decided "Why should we give this player who has provided a correct name and home address along with a valid driver's license, a credit card and a FaxBack form all of which has been verified by phone 300 dollars? He won't give us his cell phone number so we don't have to."

 

[BMWSTACK]

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

If its not a valid # that they can reach him on then it is fake.

I guess maybe they should have a spot that says "telephone #". Lots of people don't have home phones these days so just a spot for a telephone # for contact is what they should look for.

I would think that if the home # was just listed in all spots then there wouldn't have been a problem, because people use there cell phones as home #'s and vice versa.

 

[bigjohn]

If a person was actually doing this would they put ALL their correct information on the sign up form EXCEPT the cell phone number?

Do you think a casino might get suspicious if John Smith with the same address signed up 8 times with different phone numbers?

Clearly anybody in their right mind would know that this person was not trying to hide his identity. The ONLY piece of information on the original sign up form that didn't match his driver's license, credit card and FaxBack form was the cell number.

There's no place to put his home number on the sign up form. If there was it would have matched too.

This is not a case of player fraud or deception. It's a simple case of a player signing up and not providing a cell phone number but being quite willing to provide a home number.

He didn't even try to fake a cell phone number. The number provided was his real area code (613) followed by 1234567

And then in live chat they tell him...

Kirsty: Unfortunately when you sign up with us there you have 3 options: day phone, home phone and cell phone

Apparently some Club World casinos give you the option of entering a home phone and a cell but obviously she isn't aware that High Noon isn't one of them.

And then while the rep is talking to him on his home phone to verify his information, he's explaining why he can't give a cell number and she's telling him it's fine. She'll pass the home phone on to the cashier.

But when it got to the cashier they decided "Why should we give this player who has provided a correct name and home address along with a valid driver's license, a credit card and a FaxBack form all of which has been verified by phone 300 dollars? He won't give us his cell phone number so we don't have to."

I think they probably rely on an automated system to weed out some stuff and there are probably a quite few people in the world who have the exact same name or same house number and street name maybe in different cities so certain things, in and of themselves, may not raise a red flag to an automated system.

Another thing is that the fraud department most likely does not communicate with the cashiers or the support staff other than to approve or decline payments. I can easily picture that to keep people who work for the casino from allowing their 'friends' to get one over on the casino. I know in stores and banks that's the way the fraud/loss prevention department works and for the same reasons.

If the OP had called support and told them he could not enter any particular piece of the info that was asked for on the form do you think support would have told him to just type anything in that particular field? How that particular number ended up showing as all three contact numbers I have no idea but where did they get that number from? It was provided by the OP and it is a fictitious number that is not a true representation of any of the OP's phone numbers.

I'm not saying it's right or wrong or good or bad but I can't see any reason to beat up on the casino for it either. Give them what they ask for or clear it with support before playing at all and if you win you will be paid. That does not seem like setting the bar too high.

 

[skiny]

I think they probably rely on an automated system to weed out some stuff and there are probably a quite few people in the world who have the exact same name or same house number and street name maybe in different cities so certain things, in and of themselves, may not raise a red flag to an automated system.

Another thing is that the fraud department most likely does not communicate with the cashiers or the support staff other than to approve or decline payments. I can easily picture that to keep people who work for the casino from allowing their 'friends' to get one over on the casino. I know in stores and banks that's the way the fraud/loss prevention department works and for the same reasons.

If the OP had called support and told them he could not enter any particular piece of the info that was asked for on the form do you think support would have told him to just type anything in that particular field? How that particular number ended up showing as all three contact numbers I have no idea but where did they get that number from? It was provided by the OP and it is a fictitious number that is not a true representation of any of the OP's phone numbers.

I'm not saying it's right or wrong or good or bad but I can't see any reason to beat up on the casino for it either. Give them what they ask for or clear it with support before playing at all and if you win you will be paid. That does not seem like setting the bar too high.

There can be a million different scenarios created but in the end this is still a case of a casino that had a player with a simple problem and instead of correcting it they used it to renege on a payment.

This rules are rules crap is just an excuse not to hold a casino accountable for using poor judgment. We gamble online in an environment where a very small handful of casinos look after their players to the best of their ability and the rest do anything in their power to get out of paying them. The ones that look after their players are the ones we consider fair and reputable. This casino made absolutely no attempt to look after this player.

They knew he wasn't a fraud because they verified all his information. He didn't make excuses or deny anything. He simply said "I can't give you my cell phone number" and that was the only reason they needed to refuse payment.

Casinos do not need your cell phone number to verify your information. A home phone works just as well. The only difference is it's harder to harass people on a home phone. You can't send text messages and you can't reach them 24 hours a day.

You say I'm beating the casino up for it? I'm simply stating what they did and why they did it and if that makes the casino look bad that's their own fault. They're the ones that decided they don't need to pay a verified player because they can't have his cell phone number.

 

[skiny]

If its not a valid # that they can reach him on then it is fake.

I guess maybe they should have a spot that says "telephone #". Lots of people don't have home phones these days so just a spot for a telephone # for contact is what they should look for.

I would think that if the home # was just listed in all spots then there wouldn't have been a problem, because people use there cell phones as home #'s and vice versa.

I didn't say it wasn't a fake number. I said he didn't TRY TO FAKE A NUMBER. Unless he thought these people were complete idiots. If you're trying to deceive someone you don't usually make it blatantly obvious that what you're telling them isn't true.

With the rest I agree 100%.

Just ask for A telephone number. Why does it have to be a cell phone?

Some people have no cell phone. Does this casino really care so much that their customers own a cell phone that without one they aren't even allowed to play there?

"You only have a land line? Well, take your no cell phone owning ass down the road because we don't want your business."

 

[shaky]

You know, all I wanted was some other games to play. I have 3dice, micro,playtech accounts I deposit to all the time.
No rtg games though. Taking the bonus was a perfect opportunity to play some and since it came from a friends site,
maybe do him some good. So after this I had to find another casino with rtg. I settled on iNetBet. Account opened and ready to roll.
I found it weird taking a SS of my sign up page and then e-mailing them (no chat) 3 times to verify my every move.
Highnoon woulda seen some of that 300 and more than likely more later but I guess I throw my money away elsewhere.
Hi iNetBet....how yoos doo'n

 

[clubworld]

Hi skiny,

I have a question for this Club World rep.
Why do you require your players to have a cell phone? Is only being able to reach them when they're home not good enough?

We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

 

[Tirilej]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Will you maybe then let people choose what number they want to put in and solve your problem, or just keep the cell phone option?
Just write cell/home and problem solved

 

[paul7388]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Sorry I cant see how a cellphone can possibly stop fraud more than a landline. Here in UK if you have a landline it will be through one of the big companies so the phone number has to match the address. With a cellphone (mobile phone)you can buy a sim card put it in and use it with no need to register any details. So your cellphone has no name address or anything connected to it at all if you wish.

 

[skiny]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

Actually the opposite is true in many cases. Unless you're suggesting that someone fills in all their neighbour's information and then breaks into their house, pms you from their computer and tells you to call their land line.

How can it be easier to fake a land line than a cell phone? I can buy a cell phone with virtually no ID.

Besides, if fraud prevention was really what this casino was concerned about they would have been satisfied when the player's identification was verified. I'd be more inclined to believe the reason was for marketing purposes.

Everybody I know who owns a cell phone gets all kinds of stupid marketing based text and voice messages. Except of course the ones who refuse to give out the number to anyone who asks for it.

 

[bigjohn]

You know, all I wanted was some other games to play. I have 3dice, micro,playtech accounts I deposit to all the time.
No rtg games though. Taking the bonus was a perfect opportunity to play some and since it came from a friends site,
maybe do him some good. So after this I had to find another casino with rtg. I settled on iNetBet. Account opened and ready to roll.
I found it weird taking a SS of my sign up page and then e-mailing them (no chat) 3 times to verify my every move.
Highnoon woulda seen some of that 300 and more than likely more later but I guess I throw my money away elsewhere.
Hi iNetBet....how yoos doo'n

Lol, you think Club World was strict with their T&C's!

 

[Googobucs]

Hi skiny,




We ask for a cell phone as there are several levels more fraud prevention that can be achieved with a cell phone number as opposed to a land line number.

As previously discussed had shaky used a contactable home phone number at sign up rather than a fake number that would be perfectly acceptable.

Kind Regards,
Karolina

I would suggest that you update the registration form then and either add more phone options or make the phone field a drop down selection where the user can select phone type.
I would NEVER tell someone to put wrong information into any registration field. Be it a fake number or a different number from the one requested.

 

[The Dude]

Are casinos no longer obligated to make fair judgment calls because the player was playing on a sign up bonus? Whether or not this was a free chip is completely irrelevant. It's a clear cut case of a player winning money and the casino finding a poor excuse not to pay.

That is strictly your opinion since it was the casino's call to make. It was their decision alone to not pay shaky - not mine, so quit dragging me all over this thread. They had their reasons - or he would have been paid.

It's been explained already what happened, and I feel that it's an unfortunate situation. But I don't think that they are going to change their mind.

What an absolute fucking joke of an outcome.

Always a pleasure having you around.

 

[kadcox]

For what its worth. Fake cell #, wrong cell #, or no cell #. The fact is High Noon was able to call him at home and verify that he is a legit person. His ID and docs checks out. To deny him his winning based on a phone # is petty. Despite what terms CWC may have. This is just an excuse to not pay a legit winner. I'm surprise they didn't also make you scan you ID and Credit Card a 100 times, Stating it's not 300 dpi quality. Please rescan and send again.

 

[suzecat]

WOW, 13 freakin' pages and no end in sight

JMO NEVER give a casino any wiggle room to deny your win. If you do you will probably spend all your free fun time trying to explain/justify what you did to break terms and conditions.

Once this casino has your money they will probably not just give it back. Yeah sucks ....... but they will pay you if you win and don't mess up.

 

[aceking123]

the main point of this is CW casino not paying although they did contact the op via telephone at home ,as many have pointed out , (nothing to do with skiny lets keep skiny out of this ) even if this was a another member i would still state the same thing , casinos have a bad name online because of this kind of treatment ,

CW in my mind have over stepped the mark , over a poxy ammount wether it be a free chip or not im glad all my accounts are closed

i hope CW are happy with there result because the bottom line is its going to cost them way more than shafting someone for 300 dollars

very very poor imho from a normaly very good outfit , shame on you

 

[cpdnd31]

Hey shaky I'm with you my next 300 going to inter tops or inetbet.....I don't like what was done and how this was handled / hey club world group see ya!!!

 

[BMWSTACK]

Hey shaky I'm with you my next 300 going to inter tops or inetbet.....I don't like what was done and how this was handled / hey club world group see ya!!!

But the problem is all of these groups will have some type of issue that we dont like.

I have seen a few issues with groups like Inet & Jackpot Capital in the last number of months. Of course the issues come down to basic T&C's, but there are plenty that I have not agreed with and would rather see a different outcome.

The reality with all these accredited groups are, if you follow the rules and dont break the terms they do pay rather quickly. Actually Clubworld has been one of the quicker paying ones as of lately.

I have seen a lot of nit picking on terms of late with lots of accredited RTG's. I think that the reality is the RTG groups really do stick to T&C's and dont offer much leniency. Of course at the same time they write the rules for a reason.

Just dont rule out the fact that Clubworld group is still a quick paying accredited casino. If you stick to the rules then there should not be a problem.

 

[cpdnd31]

You know I get the whole rules thing I really do. But what bothers me is he was verified. I mean if they are gonna use a rule about a phone number what is next? Lets say my addy on ID says 1234 Elk Ave. and I put 1234 Elk will they then use this rule on me? Common sense has gone out the window with this one, it really has.

I mean from USA we jump thru the hoops as it is now we need to make sure we dot our I and cross our T or we don't get paid.

Maybe if more of us spoke up about how we feel about these rules they will adjust their policy - Granted they may be one of the good ones BUT in my eyes he just got screwed and I am sorry I just can not play at a casino that has disrespected a player this badly.

I will stand for what is right and in my eyes the player should have been payed.

Common Sense --

I would love to see another casino group comment on this matter. Do you think 32 red would have done this? Do you think Sloto would have done this? 3 dice? Hell no they actually care about their customers and put some thought into when its OK to bend a rule.

Hell one time I messed up something at 3 dice and I was told don't worry about it -- I was like for real? They have had my business ever since. Even tho I may take a break I still come back because of their quality of player support and customer service. Club world Group Take a good look you need to brush up on how to treat your players.

 

[skiny]

If this is the kind of honest and fair behaviour expected of by accredited casinos then you tell me what the point is in using that list because until Club World casinos start paying all the people they owe money to, I see absolutely none.

That is strictly your opinion since it was the casino's call to make. It was their decision alone to not pay shaky - not mine, so quit dragging me all over this thread. They had their reasons - or he would have been paid.

It's been explained already what happened, and I feel that it's an unfortunate situation. But I don't think that they are going to change their mind.

It's not just my opinion. From what I can see it's pretty much the unanimous opinion. And they didn't have reasons. They had one reason and it was a very poor one.

And as for dragging you all over this thread, you're the one that picked my post apart and tried to rebut every thing I said line by line but that only works if what I'm saying is wrong or untrue.

You promote this casino. This casino group is listed in your accredited section and the decision they made was not to help this player in any way shape or form. They saw an excuse not to pay and they took it.

He's not a fraudster. He's not a bonus hunter. All he wanted to do was try some RTG games and he thought this 60 dollar free chip that the casino offers to all new players would be a good way to familiarize himself with the RTG software. The mistake he made was actually winning something with it.

I'll bet you dollars to donuts if he lost that 60 dollars and wanted to start making deposits the casino would have happily corrected the one small piece of information on his account and let him carry on losing money. And yes - that is just my opinion but it's an educated one based on years reading these threads, talking to players and dealing with casinos.

At least the site where he took the offer has issued a warning about High Noon's behaviour.

There's a reason I quit arguing about whether or not casinos should be held accountable for their actions. All it's usually good for is maybe a little typing practice.

 

[The Dude]

Damn, Skiny. You're just not getting it.

I didn't pick your post apart - I was trying to explain things from the casino's perspective, and your posts are making assumptions that you are stating as fact.

Your opinion is not an unanimous one, and even if it was, it wouldn't make any difference. Like I said, the casino made a choice - just like your brother did when he entered erroneous information. Please don't act like I'm the one making these decisions - all I am doing is explaining what happened.

You can entertain as many imaginary scenarios that you want - but it won't change the fact that the casino decided not to bend the rules for your brother.

If that other site has a warning up, I hope it explains that players ought to abide by the terms and conditions that they agree to, and if they break them it is the casino that decides whether or not to let it slide - not a mob.

I figured that you were seasoned enough to know that when a casino turns a blind eye to a T&C breach in public, they are inundated by the "me too"s - a flood of other players who may have screwed up in the past. Who are you going to say no to? What breaches are ok - which aren't? That is a casino operator's nightmare, and being the veteran player that you are, you should know this. Posting problems like this in public before exhausting one's resources is a schoolboy mistake.

It's not just my opinion. From what I can see it's pretty much the unanimous opinion. And they didn't have reasons. They had one reason and it was a very poor one.

And as for dragging you all over this thread, you're the one that picked my post apart and tried to rebut every thing I said line by line but that only works if what I'm saying is wrong or untrue.

You promote this casino. This casino group is listed in your accredited section and the decision they made was not to help this player in any way shape or form. They saw an excuse not to pay and they took it.

He's not a fraudster. He's not a bonus hunter. All he wanted to do was try some RTG games and he thought this 60 dollar free chip that the casino offers to all new players would be a good way to familiarize himself with the RTG software. The mistake he made was actually winning something with it.

I'll bet you dollars to donuts if he lost that 60 dollars and wanted to start making deposits the casino would have happily corrected the one small piece of information on his account and let him carry on losing money. And yes - that is just my opinion but it's an educated one based on years reading these threads, talking to players and dealing with casinos.

At least the site where he took the offer has issued a warning about High Noon's behaviour.

There's a reason I quit arguing about whether or not casinos should be held accountable for their actions. All it's usually good for is maybe a little typing practice.

 

[Balthazar]

What breaches are ok - which aren't?

They said (and you said) that the phone number is there to prevent fraudsters. Once they corrected the phone number, they verified that he wasn't a fraudster. So ultimately, the phone number thing did what it was intended for.

From there on, they had no reason whatsoever to use that as a reason not to pay him unless they wanted to find a reason not to pay. That's why the large majority of people here have a problem with the decision.

The "find something in the T&C not to pay" tyranny has ruled over this business for well over a decade and these old mentality people need a wake up call (no pun intended). Personally I'm glad that they are getting exposed in this thread for what they are and to see fellow players moving toward newer, better casinos that treat the players like customers instead of trying to trap them makes me more than happy.

 

[maphesto]

As said, this issue probably would have been cheaper in the end for CWC if they had paid those 300$.

Still, we can't forget that a person can create many accounts and try to change phone number to the correct one once he wins. However, this time it was obvious for the player community to understand that shaky was a real player and since Jasminebed has met both shaky and Skiny it seems as CWC group screwed up. Next time it might be a players sixth attempt to win from that free chip.

Also, IMO, to find reasons not to pay is a disaster for the online gaming world. It seems like this is more common for US facing casinos. Am I right?

 

[maxd]

Ok, so I've been following along here, watching the blame stick get passed around and it occured to me that it's not entirely clear what went down on the original registration.

Was it?:

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.
2. player gives obviously bogus cell number AND bogus home number, meaning (again) no valid contact number given.
3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.
4. player gives obviously bogus cell number BUT valid home number, that is casino would see the (obviously) borked cell number but would have a valid home number.

FWIW my initial understanding was that it had been (1) but I later understood from the casino that it appeared to have been (3). I may easily have been mistaken on both counts.
As I read it only in case (4) would the player have a leg to stand on.

I ask the above because it seems to me it either hasn't been made explicitly clear or that info got lost in the shuffle. The net result is that most folks seem to be assuming one scenario or another and running with that. In the end that's not particularly constructive.

 

[clubworld]

Ok, so I've been following along here, watching the blame stick get passed around and it occured to me that it's not entirely clear what went down on the original registration.

Was it?:

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.
2. player gives obviously bogus cell number AND bogus home number, meaning (again) no valid contact number given.
3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.
4. player gives obviously bogus cell number BUT valid home number, that is borked cell number but valid home number.

FWIW my initial understanding was that it had been (1) but I later understood from the casino that it appeared to have been (3). I may easily have been mistaken on both counts.
As I read it only in case (4) would the player have a leg to stand on.

I ask the above because it seems to me it either hasn't been made explicitly clear or that info got lost in the shuffle. The net result is that most folks seem to be assuming one scenario or another and running with that. In the end that's not particularly constructive.

Hi All,

Just to clarify :

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.

This statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

 

[maxd]

Thanks Karolina. So folks, the player DID NOT provide a valid contact number. The only number they did provide was obviously bogus and that was only given in order to pass the registration requirements.

Those of you that are asking for this player to be given the time of day are saying that it's okay to mess with the registration form as long as the player makes good in the end.

Try doing that on your passport application or driver's licence. Hell, tricks like that will get you denied a bank account, car rental, etc.

As I said, IF the player had provided a single valid contact number then they would have had a case. Since the only number they provided was fake the casino has every reason to suspect that no valid number would have been given UNLESS the player won, which is pretty much what happened. It's awfully easy to come clean when you want to get paid.

Player borked the registration form, player doesn't get paid. Seems pretty cut-and-dried to me: player is SOL.

 

[shaky]

HAHAHA

Hi All,

Just to clarify :

1. player gives obviously bogus cell number AND NOTHING ELSE, that is no valid contact number given.

This statement is true as mentioned before sign up form will ask for cell phone number only and shaky provided bogus number.

Part of statement No 3 is also true:

3. player gives obviously bogus cell number AND nothing else BUT system defaults to fill in the (empty) home number using the bogus cell number with the end result that it appears to the casino as if the player has just given a bunch a bogus numbers.

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use which wasn't provided when shaky created an account.

Kind Regards,
Karolina

LMFAO

That explains it right there. In that scenario it would be impossible for any number you put in the cell box to match!!!!
If anyone enters any cell number..good or bad..then puts homenumber on faxback it would be impossible to match, thus being wrong info thus NO PAY.
Why is there no place for your home number on the sign up form like every other casino I have ever seen?
If there had been then my home number would have been entered and it would have matched faxback form.
I had stated earlier that I put in a cell number (bogus) and somehow that number magically appeared in all 3 spots and was pretty much called a liar, like that coudn't happen. Well guess what...it did. The only way to make it work would be to enter your "HOME" number in that "CELL" area on sign up then it would "populated" to all 3 spots thus matching faxback form HOME number. But then you would be entering a bogus cell, wouldn't you? Also there is no place for a CELL number on faxback so it can never match your true cell number on sign up form other than if you use your HOME number as you CELL number. What a farce. That system is set up for you to fail.
Again when I talked to support ON THE PHONE initially I was told that bogus cell on sign up was no problem. The problem was HOME number on sign up didn't match HOME on faxback and the phone call straighened that out.....ok thank you...bye.
If I was told ON THE PHONE that the cell I entered had rendered the win void (and I was not) then this thread would not exist.

WTG CWC

 

[skiny]

Bryan, I'm not the one making up imaginary scenarios, other people are and I'm saying there is only one that is true.

And yes it isn't unanimous. You, Max and Club World disagree.

You know I'm not new at this. You know if a player tries to do a casino wrong I'm the first one to call the player on it. And you also know that if a casino makes a stupid decision I'll be calling them out too. It's common knowledge that I don't like this casino group but if you go back and look at other threads I've defended them because I'm always fair in my judgments.

In this case the casino is clearly in the wrong. Under no circumstances should a casino refuse to pay a player who is not trying to cheat them. Once a casino understands that there is a perfectly valid and innocent reason for any problem the casino should make ever effort to correct it.

This casino habitually makes every effort to use it in their favour. You can say that's not true but everything that happens here is read by more than enough people to prove otherwise.

You act like everything I say is just an off the cuff opinion. After the thousands of posts I've made in this forum do I really strike you as the kind of person who flips off unfair judgment calls based on nothing but my personal feelings? If you don't know me better than that, the other long time members here do.

This is a situation where the player should be paid and Club World is using a technicality to avoid doing it. If you believe those are the actions of an accredited casino then in my opinion reading that list is a waste of time.

 

[Googobucs]

(Day Phone/Home Phone/Mobile/Cell Phone), we need only 1 VALID contact number in order to comply with terms of use

I am going to reiterate then that you need to change the field description from specifically stating CELL PHONE if all the others are acceptable. That is where the op got into trouble.

If you can't be flexible on this description then I am not flexible on advising folks on how to fill out the form. i.e. if you don't have a cell or don't want to provide it then go play somewhere else.

If this field simply said phone would not be 140 posts into a disappointing discussion.

 

[Borgie]

They said (and you said) that the phone number is there to prevent fraudsters. Once they corrected the phone number, they verified that he wasn't a fraudster. So ultimately, the phone number thing did what it was intended for.

From there on, they had no reason whatsoever to use that as a reason not to pay him unless they wanted to find a reason not to pay. That's why the large majority of people here have a problem with the decision.

The "find something in the T&C not to pay" tyranny has ruled over this business for well over a decade and these old mentality people need a wake up call (no pun intended). Personally I'm glad that they are getting exposed in this thread for what they are and to see fellow players moving toward newer, better casinos that treat the players like customers instead of trying to trap them makes me more than happy.

I totally agree with this. Yes the casino can apply the rules to the letter as they are doing . However the majority of readers in this thread have seen that it may well be better just to take your business elsewhere. There are customer friendly casinos galore out there who will bend over backwards to be reasonable and keep your custom. Go there, not here its really that simple.

 

[bpb]

Like I said, the casino made a choice - just like your brother did when he entered erroneous information. Please don't act like I'm the one making these decisions - all I am doing is explaining what happened.

And you are choosing to continue promoting a casino that has demonstrated a willingness to confiscate winnings over a term that the "mob" (aka the vast majority of your forum users) deems unfair.

 

[maxd]

In this case the casino is clearly in the wrong.

Just keep repeating that and it'll come true, eh? Bosh! It's not clear at all.

If your bro gave a bunged up cell number AND NO OTHER VALID CONTACT NUMBER on the original sign-up form then the only clear thing here is that he's getting exactly what he deserves.

If some other version of events is true then let's hear it, plainly stated, without the hyperbole SVP.

The point is that the casino makes it clear in the Terms that if you provide false info on your registration then you're going to stomped on. Given the story as we currently understand it that's exactly what shaky did, false info -- the cell number -- and nothing else ON THE REGISTRATION to correct or compensate for it (home phone number for instance). Per the Terms it doesn't really matter if he provided blood and stool samples later, the deed was done. And so the axe, per the Terms. Simples.

As to knowing you for being a straight-shooter etc etc, no, I don't think so. I reckon we could dig up plenty of evidence to show a rather different side of things. Not that that is here nor there, but don't start climbing up on the pulpit unless you want folks digging into your shit, past and present.

And you are choosing to continue promoting a casino that has demonstrated a willingness to confiscate winnings over a term that the "mob" (aka the vast majority of your forum users) deems unfair.

You might want to look up the meaning of the word "integrity". The mob can be intimidating but that doesn't make them right.

 

[The Dude]

Apparently, I am not making myself clear. This is a decision for the casino to make - it's not something for you to take a vote on - unless you want to vote with your feet - that's your decision as well. I stated that issues like this should have been handled privately - or don't you get it?

Sure, the casino is being anal about it - but that's their prerogative. As soon as you publicly let the rules slide, then you start going up that slippery slope of what other complaints you're going to entertain. I'm figuring this is one of the main reasons why the casino is not going to cave. I understand clearly that this was a unfortunate situation, but if had been handled not in the public fora, there may have been a different outcome. I'm guessing here.

 

[maxd]

Readers may want to take note of the following sign-up pages, as shaky would have seen them:



Also please note the text below the Sign-Up button and the link to the T&Cs which state:

12. The player is required to provide their complete, current and full personal details, including a phone number where they can be contacted. Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed.

In other words giving a bogus cell number AND NO OTHER VALID CONTACT NUMBER in the registration process puts the player in direct violation of the Terms. The same would have been true if they'd given a bogus home address or whatever.

As so, the axe: "Incomplete, inaccurate or fraudulent information may result in the player’s account being closed and any bonuses and winnings being removed."

Claims that the casino could have payed if they wanted to or whatever are superflous and beside the point. The casino could send me a wad of cash stuffed in an easter bunny too if they wanted to but I have no right nor reason to expect them to do so.

 

[cpdnd31]

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

 

[spintee]

I have never made a complaint via PAB, or any other method, before but I feel
I am being wronged by a casino and I believe I need some help.
I downloaded the highnoon casino through a no deposit link at a friends forum.

In the sign up form it asked for a cell phone number and I do not own a cell phone
other than a work cell which I do get bills in my name for but I am not permitted
to use in these cases. I entered my appropriate home phone number where
applicable and tried to leave the cell part out. It was a required field so I had no choice
but to enter a number to carry on. I entered 613-123-4567 as i i didn't think the cell mattered
as it never had before on any of my other casinos. So i carried on and completed the
sign up form and claimed the bonus.

The bonus was a 60.00 no deposit bonus with a 30x WR (pretty typical) and to my
surprise for the first time ever I was able to pass the WR with 481.00 remaining as
a cashable withdrawl. I contacted the live chat to find out the requirements and
was instructed on what to do. I was told max cashout was 5x the 60.00, so 300.00.
Great! All I needed to do was make a 21.00 dep and send in proper documentation
for verification including faxback form. I made a 25.00 dep and sent all forms in right away.

Monday morning i received an e-mail from highnoon casino telling me 2 things needed
to be adjusted before verifying my account and processing my 300.00 WD.
I needed to rescan my ID ( drivers license ) as the resolution was too low and that my
phone number on my account didn't match the one on my faxback form.
The e-mail asked me to provide a time that they could contact me by phone to verify
my phone number. Nowhere in the e-mail did it say this was a problem other than
verifying my phone number.

I replied that I would fix the ID and wasn't sure which phone number was wrong.
I resent the new ID file and all documents were fine now.
At that time I contacted live chat to ask about the number as I was unsure as to
what they meant. The support asked me if I could give them a contact number
and when they could call me to verify it. I gave them my home number (same one on
my sign up and faxback form ) and the lady called me within 2 minutes to verify.
I told support about the cell i entered and maybe that was the problem. She said
that was ok and calling me to verify home number was fine and that there should be
no problem going forward and she would forward that info to the cashier.

The next day I received another e-mail from highnoon telling me that my phone
was incorrect and they would not be paying me and closed my account also.
I was shocked. I contacted live chat to find out what was going on. I explained the
cell thing again and again was told that wasn't the problem. They said my home number
on my account was entered wrong and that was the reason. I told her there is no way
I entered a wrong number for home. I have several casino accounts and they are all
fine and I can assure you I know my home phone number, besides they called me
the night before and it was verified.

According to chat support the cell number i used
was entered in all phone number spaces on the sign up form. I now that is untrue.
Besides, they verified my number already. Why would I enter the same number in all
the spaces for phone contact? That makes no sense. I don't know what happened after i
filled the form out but they claim I entered a false home number when I know
I didn't. This is the reason for not paying me?

I contacted my friend as to what to do before coming here as i did get
the casino from his site. He told me he would speak to them about it.
According to him in all his years he has never seen
a casino not pay over a phone number and was confident it would be resolved no
problem. He said even if the number was wrong it should be ok once they verify my
number ( even though I know the number was correct).
He got nowhere and is still shocked and has no idea why they are being like this.
Now I am here. I don't know what else to do but I feel that highnoon is just making an excuse
not to pay me for some reason known only to them.

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

Its simple, If that form is corrcect than how come the OP ststed he added a dodgy cell number but knew he put the right house, My guess is is when you fill in the cell it than auto sends the same number as day / work or what ever, When the OP spoke to chat they mentioned about the 3 boxes? This is from what I can see is where the OP thought are I can use this as a way round thinking there was 3 box's but in reality there was nether 3 box ONLY CELL which he stated he forged, If this is the case than how the hell did he put house number?
I think the chat with help was misrepresented in the wrong way about the 3 box, 7 used this as an excuse, Either way somebodys lying, Either the OP about puting genuine home number in when he clearly stated he put house number or they have changed the sign up form over night

 

[Googobucs]

OK Max I am really confused if that is the form then how did CWG respond to him saying all 3 numbers listed were bogus--- its on page 1-5 somewhere on this thread... So now this gives me more cause to be concerned How is that then possible?

RTG populates the cell phone number to 3 fields on customer account (Day Phone/Home Phone/Mobile/Cell Phone)

I used to think there were 2 kinds of RTG casino's. Rogue and accredited. In the past 6 months I am seeing the line between these is very thin.

Inetbet, Jackpot Capital and now Club World have shown they are not flexible or customer friendly at all. They need to shed their "good ole boy" mentality and grow with the times or they will quickly disappear. You can't even begin to compare them to folks like Guts & Betat.

I know that options for US players is limited so they are perhaps the best of the worst of the group of RTG casinos, but is the best of the worst good enough? IMO they all need some time in the reservation until they can grow up.

 

[cpdnd31]

Forgive me if I am wrong but I think the CWG rep here just posted saying cell auto populates other fields.... So if he entered his home number which I have no doubt he did then put in bogus number for cell -- the cell then just turned all fields to bogus number-- if this is the case their form caused this and he should be paid!!!

How was he suppose to know when you hit enter on form numbers would be switched?

Did I misread what CWG said? Am I not understanding correctly?

 

[Googobucs]

Forgive me if I am wrong but I think the CWG rep here just posted saying cell auto populates other fields.... So if he entered his home number which I have no doubt he did then put in bogus number for cell -- the cell then just turned all fields to bogus number-- if this is the case their form caused this and he should be paid!!!

How was he suppose to know when you hit enter on form numbers would be switched?

Did I misread what CWG said? Am I not understanding correctly?

The registration screens only have 1 place for a phone number and it's labeled as Cell Phone. There is no place to enter any other phone information.
I believe the OP put this correct home phone on the verification fax back document not on any registration screen since there is no place to put it.