I had this chat with staff at one of the bookies. Sounds wrong to me. Thoughts?
Hey
Welcome to Virgin Bet Chat
I'm Virgin Bet virtual assistance. I can help with common queries that you may have about Virgin Bet.
Please be informed, if you are using the App and navigate away from the chat window, it will disconnect the chat.
Ask me a question or tap a common one below ⬇
agent
V
I know a LOT about VirginBet ? Try me first!
Simply type a short direct question or tap on one?
Hey, you're through to P. Please bear with me a moment while I review the conversation so far and load your account.
I appreciate you'd like assistance with your account Brian, how can I help?
Hello P. I have been playing the slot game Merlins revenge tonight. Please can you confirm amount staked and amount won/lost for tonight's play.
Yes of course, no problem. I can review your session on Merlin's Revenge.
Merlins Revenge Megaways - Your total turnover - £ 241.60.
Turnover is amount staked?
That's correct.
RTP - 62.77%
Total loss from today £ 89.97.
RTP is -62.77?
You lost 37.23% of your wager amount which is £ 89.97.
?
I get you wanted your session reviewing, is there anything else I can help with today?
RTP means 96% back right?
That would be the expected amount of return.
Okay. And I wagered £241.60
That's the one yes.
RTP for this session again is MINUS 62.77? Correct?
No, it is 62.77% of your money returned.
You spent £ 241.60, you lost £ 89.97, this equates to a 62.77% RTP.
So where is the other £141.63? I only have a balance of 18 pence.
That is the turnover, the back and forth, not the amount you have deposited.
So RTP is not 96% of the money you stake?
It is a guideline, not a guaranteed amount.
your total deposits on site were £ 90.00, which works out roughly what your loss was £ 89.97.
i.e. the winnings from the money you deposit with and play with, do not also return 96%?
No it doesn't mean you will get 96% back, it is a rough guideline over millions of spins.
Okay. But I am trying to find out how I could have a 62.77% RTP if I deposited £90 and spent it all on the game. I certainly don't have a balance of more that 18p.
Surely the return to player in this case is actually the £90 deposited divided by the £241.60 staked total?
As I have lost £90. It can only be a negative percentage.
No it isn't. it is the wins and losses accrued.
You lost all of your deposits on the slot.
But the back and forth amount was £ 241.60.
I deposited £90. What were the total winnings ONLY?
You didn't simply deposit £90 and lose every single round.
No I won what? Approx £150?
You had £ 241.60. worth of wagers for the deposits you made, but you lost £ 89.97.
You lost 100% of your deposits.
But for the slot, you had a total turnover of £ 241.60 in rounds, equating to RTP of 62.77%.
Can I help with any other query?
I am still confused
Confused
Unfortunately, I have explained it in several ways and cannot think of any other way to explain it.
Please clarify one thing
I'll try for sure.
RTP means Return to Player. 96% means you wager a pound, you get 96p back - over one million spins, correct?
That is correct yes.
Okay. I have wagered £240 today. I am down £90. Difference is £150 in winnings. Roughly speaking. Which I then staked again.
On that slot.
Okay then.
Please try one more time, show me as a sum.
How you got the 67% RTP for the session.
Because the £150 is 62.77%. of £241.60 wagered.
Okay, I see that, but the £150 was all wagered again. so where is the RTP for that £150?
The RTP is for the total £241.60 wagered.
Okay it makes zero sense but thanks anyway.
Hey
Welcome to Virgin Bet Chat
I'm Virgin Bet virtual assistance. I can help with common queries that you may have about Virgin Bet.
Please be informed, if you are using the App and navigate away from the chat window, it will disconnect the chat.
Ask me a question or tap a common one below ⬇
agent
V
I know a LOT about VirginBet ? Try me first!
Simply type a short direct question or tap on one?
Agent connected
You are now chatting with P
You are now chatting with P
Hey, you're through to P. Please bear with me a moment while I review the conversation so far and load your account.
I appreciate you'd like assistance with your account Brian, how can I help?
Hello P. I have been playing the slot game Merlins revenge tonight. Please can you confirm amount staked and amount won/lost for tonight's play.
Yes of course, no problem. I can review your session on Merlin's Revenge.
Merlins Revenge Megaways - Your total turnover - £ 241.60.
Turnover is amount staked?
That's correct.
RTP - 62.77%
Total loss from today £ 89.97.
RTP is -62.77?
You lost 37.23% of your wager amount which is £ 89.97.
?
I get you wanted your session reviewing, is there anything else I can help with today?
RTP means 96% back right?
That would be the expected amount of return.
Okay. And I wagered £241.60
That's the one yes.
RTP for this session again is MINUS 62.77? Correct?
No, it is 62.77% of your money returned.
You spent £ 241.60, you lost £ 89.97, this equates to a 62.77% RTP.
So where is the other £141.63? I only have a balance of 18 pence.
That is the turnover, the back and forth, not the amount you have deposited.
So RTP is not 96% of the money you stake?
It is a guideline, not a guaranteed amount.
your total deposits on site were £ 90.00, which works out roughly what your loss was £ 89.97.
i.e. the winnings from the money you deposit with and play with, do not also return 96%?
No it doesn't mean you will get 96% back, it is a rough guideline over millions of spins.
Okay. But I am trying to find out how I could have a 62.77% RTP if I deposited £90 and spent it all on the game. I certainly don't have a balance of more that 18p.
Surely the return to player in this case is actually the £90 deposited divided by the £241.60 staked total?
As I have lost £90. It can only be a negative percentage.
No it isn't. it is the wins and losses accrued.
You lost all of your deposits on the slot.
But the back and forth amount was £ 241.60.
I deposited £90. What were the total winnings ONLY?
You didn't simply deposit £90 and lose every single round.
No I won what? Approx £150?
You had £ 241.60. worth of wagers for the deposits you made, but you lost £ 89.97.
You lost 100% of your deposits.
But for the slot, you had a total turnover of £ 241.60 in rounds, equating to RTP of 62.77%.
Can I help with any other query?
I am still confused
Confused
Unfortunately, I have explained it in several ways and cannot think of any other way to explain it.
Please clarify one thing
I'll try for sure.
RTP means Return to Player. 96% means you wager a pound, you get 96p back - over one million spins, correct?
That is correct yes.
Okay. I have wagered £240 today. I am down £90. Difference is £150 in winnings. Roughly speaking. Which I then staked again.
On that slot.
Okay then.
Please try one more time, show me as a sum.
How you got the 67% RTP for the session.
Because the £150 is 62.77%. of £241.60 wagered.
Okay, I see that, but the £150 was all wagered again. so where is the RTP for that £150?
The RTP is for the total £241.60 wagered.
Okay it makes zero sense but thanks anyway.
