I had this chat with staff at one of the bookies. Sounds wrong to me. Thoughts?
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Hey, you're through to P. Please bear with me a moment while I review the conversation so far and load your account.
I appreciate you'd like assistance with your account Brian, how can I help?
Hello P. I have been playing the slot game Merlins revenge tonight. Please can you confirm amount staked and amount won/lost for tonight's play.
Yes of course, no problem. I can review your session on Merlin's Revenge.
Merlins Revenge Megaways - Your total turnover - £ 241.60.
Turnover is amount staked?
That's correct.
RTP - 62.77%
Total loss from today £ 89.97.
RTP is -62.77?
You lost 37.23% of your wager amount which is £ 89.97.
?
I get you wanted your session reviewing, is there anything else I can help with today?
RTP means 96% back right?
That would be the expected amount of return.
Okay. And I wagered £241.60
That's the one yes.
RTP for this session again is MINUS 62.77? Correct?
No, it is 62.77% of your money returned.
You spent £ 241.60, you lost £ 89.97, this equates to a 62.77% RTP.
So where is the other £141.63? I only have a balance of 18 pence.
That is the turnover, the back and forth, not the amount you have deposited.
So RTP is not 96% of the money you stake?
It is a guideline, not a guaranteed amount.
your total deposits on site were £ 90.00, which works out roughly what your loss was £ 89.97.
i.e. the winnings from the money you deposit with and play with, do not also return 96%?
No it doesn't mean you will get 96% back, it is a rough guideline over millions of spins.
Okay. But I am trying to find out how I could have a 62.77% RTP if I deposited £90 and spent it all on the game. I certainly don't have a balance of more that 18p.
Surely the return to player in this case is actually the £90 deposited divided by the £241.60 staked total?
As I have lost £90. It can only be a negative percentage.
No it isn't. it is the wins and losses accrued.
You lost all of your deposits on the slot.
But the back and forth amount was £ 241.60.
I deposited £90. What were the total winnings ONLY?
You didn't simply deposit £90 and lose every single round.
No I won what? Approx £150?
You had £ 241.60. worth of wagers for the deposits you made, but you lost £ 89.97.
You lost 100% of your deposits.
But for the slot, you had a total turnover of £ 241.60 in rounds, equating to RTP of 62.77%.
Can I help with any other query?
I am still confused
Confused
Unfortunately, I have explained it in several ways and cannot think of any other way to explain it.
Please clarify one thing
I'll try for sure.
RTP means Return to Player. 96% means you wager a pound, you get 96p back - over one million spins, correct?
That is correct yes.
Okay. I have wagered £240 today. I am down £90. Difference is £150 in winnings. Roughly speaking. Which I then staked again.
On that slot.
Okay then.
Please try one more time, show me as a sum.
How you got the 67% RTP for the session.
Because the £150 is 62.77%. of £241.60 wagered.
Okay, I see that, but the £150 was all wagered again. so where is the RTP for that £150?
The RTP is for the total £241.60 wagered.
Okay it makes zero sense but thanks anyway.
Hey
Welcome to Virgin Bet Chat
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Please be informed, if you are using the App and navigate away from the chat window, it will disconnect the chat.
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You are now chatting with P
You are now chatting with P
Hey, you're through to P. Please bear with me a moment while I review the conversation so far and load your account.
I appreciate you'd like assistance with your account Brian, how can I help?
Hello P. I have been playing the slot game Merlins revenge tonight. Please can you confirm amount staked and amount won/lost for tonight's play.
Yes of course, no problem. I can review your session on Merlin's Revenge.
Merlins Revenge Megaways - Your total turnover - £ 241.60.
Turnover is amount staked?
That's correct.
RTP - 62.77%
Total loss from today £ 89.97.
RTP is -62.77?
You lost 37.23% of your wager amount which is £ 89.97.
?
I get you wanted your session reviewing, is there anything else I can help with today?
RTP means 96% back right?
That would be the expected amount of return.
Okay. And I wagered £241.60
That's the one yes.
RTP for this session again is MINUS 62.77? Correct?
No, it is 62.77% of your money returned.
You spent £ 241.60, you lost £ 89.97, this equates to a 62.77% RTP.
So where is the other £141.63? I only have a balance of 18 pence.
That is the turnover, the back and forth, not the amount you have deposited.
So RTP is not 96% of the money you stake?
It is a guideline, not a guaranteed amount.
your total deposits on site were £ 90.00, which works out roughly what your loss was £ 89.97.
i.e. the winnings from the money you deposit with and play with, do not also return 96%?
No it doesn't mean you will get 96% back, it is a rough guideline over millions of spins.
Okay. But I am trying to find out how I could have a 62.77% RTP if I deposited £90 and spent it all on the game. I certainly don't have a balance of more that 18p.
Surely the return to player in this case is actually the £90 deposited divided by the £241.60 staked total?
As I have lost £90. It can only be a negative percentage.
No it isn't. it is the wins and losses accrued.
You lost all of your deposits on the slot.
But the back and forth amount was £ 241.60.
I deposited £90. What were the total winnings ONLY?
You didn't simply deposit £90 and lose every single round.
No I won what? Approx £150?
You had £ 241.60. worth of wagers for the deposits you made, but you lost £ 89.97.
You lost 100% of your deposits.
But for the slot, you had a total turnover of £ 241.60 in rounds, equating to RTP of 62.77%.
Can I help with any other query?
I am still confused
Confused
Unfortunately, I have explained it in several ways and cannot think of any other way to explain it.
Please clarify one thing
I'll try for sure.
RTP means Return to Player. 96% means you wager a pound, you get 96p back - over one million spins, correct?
That is correct yes.
Okay. I have wagered £240 today. I am down £90. Difference is £150 in winnings. Roughly speaking. Which I then staked again.
On that slot.
Okay then.
Please try one more time, show me as a sum.
How you got the 67% RTP for the session.
Because the £150 is 62.77%. of £241.60 wagered.
Okay, I see that, but the £150 was all wagered again. so where is the RTP for that £150?
The RTP is for the total £241.60 wagered.
Okay it makes zero sense but thanks anyway.
