Resolved Heroes Casino - Blackjack issues, slow-pay

[Westland Bowl]

What did you deposit with? Something listed at the bottom of banking options

I deposited with a Netspend card.

 

[Westland Bowl]

I deposited there 3 times after reading this thread. Man they sucked me dry and I thought the BJ was HORRIBLE.

Well, I do use a betting progression (after wins) so I don't know if that makes any difference with your experience.

 

[scorpio]

I sort of work that way. If things are going my way I up it a bit. This was a slaughter tho. I never caught a break; It wasn't even pleasant...didn't even get kissed....lol

 

[I<3Microgaming]

I deposited there 3 times after reading this thread. Man they sucked me dry and I thought the BJ was HORRIBLE.

I also had a memorable horrible run at Heroes BJ.

 

[EasyRhino]

WB, any sign of life from Heroes on your cashout?

 

[Westland Bowl]

WB, any sign of life from Heroes on your cashout?

Not yet. I'll post when I do get a cashout.

 

[shoust]

Any news? Seems to have been quite a while since you administered the withdrawal

 

[winbig]

Any news? Seems to have been quite a while since you administered the withdrawal

No doubt...it's been about a month now....Fair games or not, it doesn't do any good if you can't/won't get paid.

But, I guess we should give them the benefit of the doubt because WB is in the USA...I hope he gets his money!

 

[Balky]

I wonder if you are in touch with the Casino, since this is a considerable amount of money and about one month already has passed from the cashout request. Hope you get the money without problems

Cheers Balky

 

[Westland Bowl]

Still nothing yet.

 

[GrandMaster]

It looks like you have been had. They can let you win massive amounts if they have no intention of paying you.

 

[Westland Bowl]

It looks like you have been had. They can let you win massive amounts if they have no intention of paying you.

I hope that is not the case. Tomorrow (Monday Dec 15th) is when I absolutely should be hearing from Heroes on payout as they have all the digitally scanned documents they requested. I sent the last document upload on Dec 6th but assuming they payout only on Mondays, then Monday would be the fifth business day, the latest they promised they would respond according to their Terms and Conditions.

 

[EasyRhino]

I recommend trying to get an updated status from them, and then, when they still stall after Monday, I recommend pitching a bitch.

 

[same_old]

Yeah Westland that monday has come and gone mate???- loease give us some good news mate, I got my fingers crossed for you

 

[BigDaddyMD]

Still no word WB?

I hope Heroes is going to step up to the plate here

 

[babs7262]

Are you in one of the 13 banned state? OMG..In there T&C it states : If you are in on the banned states (or in a jurisdiction that you cant gamble online in) You can play and wager and play your heart out BUT your winnings will be void. The also state that they can deny winnings to any jurisdiction they choose. If you are in one of those states, you can deposit but they wont pay you??? THats not right but its there in black and white

 

[Westland Bowl]

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

 

[RobWin]

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

I feel for ya man, I really do, but did you really expect anything else from this Rogue operation ?

 

[GrandMaster]

Heroes said that they have been trying to reach me all this past week. But I did not receive any email from them (yes, junk folder was checked too.) My caller-ID doesn't show any international calls trying to get through. I don't know what happened.

I called "Joe" at Heroes but I was not able to catch all of what Heroes is going to do (because I have a hearing impairment and wear a hearing aid) and that is why I rather resolve this through email.

But I DID get the gist of this: Heroes asked if I was using a BOT or software in my play. I DID NOT USE A BOT OR SOFTWARE TO PLAY BLACKJACK AT HEROES!!! They asked if I was familiar with Bruce Holway's Cipher program of which I am. However, my computer crashed a long time ago and wiped out the program and Bruce doesn't give or sell the Cipher program anymore. I use paper and pen to play online blackjack using some of the things I've learned from about pattern recognition. The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen. <snip - irrelevent info removed /snip>

Anyways, just because Bruce is a Heroes affiliate and I have an antagonistic relationship with him shouldn't matter to Heroes for it is not their fight. Heroes is supposed to get back with me to determine where we go from here, according to Joe.

This is not looking good. My take is that they are trying to find an excuse not to pay you.

 

[Jasminebed]

Might be time to pitch a bitch if you can.

It's a lot of money, fight for it.

 

[NextToYou]

And the Cipher's program is only a scam from what I recall.

So it really does not help anyway in playing (like bot would).

 

[SteveCut]

The Cipher program is basically software to RECORD the results of your blackjack play. You can visually see the win and loss patterns (if any.) There is NO interacting with the casino's software in the first place. Nevertheless, I don't have it anymore and I use paper and pen.

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

 

[Jasminebed]

Have to agree there. Every hand is shuffled, so the results should be random.

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

 

[tofu23]

Win & loss patterns? As Heroes appear to be looking for an excuse not to pay it would probably have been best not to mention this as if they are as stupid as most casino operators they might even believe that you could gain an advantage from this. If they do happen to read this thread, let's make it absolutely clear that studying patterns is a complete waste of time & it's absolutely impossible to gain an advantage from doing so as the result of any one hand is completely independent of the results of previous hands (if the software simulation is correct & honest).

That's right so there can be no rational explanation for banning a Bot other than creating an excuse to default payment on legitimate winnings.

Casino Club were not the first to deny winnings for 'Bot Play', but as commented before that thread was hastily shut down, they certainly won't be the last. Denial of legitimate winnings per the alibi of 'Bot Play' can now be referred and mentioned in the same breath as 'bonus abuse'.

This issue will not go away until such time Casinos either voluntarily remove such ridiculous clause from the T+Cs, or alternatively, are enforced to remove the grossly unfair and unwarranted escape route from the "we're not paying" fine print.

 

[EasyRhino]

Playing a bot when no bonus is involved would be irrelevant, that's why Cipher was a scam in the first place.

Heroes needs to man up and pay out.