Help needed regarding responsible gaming question Maneki Casino

[AffRush]

Good day @bm82
We are aware that our team is in contact with you and trust that your cashouts have now been sorted.

 

[bm82]

I finally got another payment. They charged me €100 for a bank transfer of €5000

Bunch of thieves!

 

[bm82]

I won’t post the link here, but found a similar case with serious responsible gaming failures from the same crooks at the Pogg.

Criminals is what they are!

 

[Julia AffiliateRush]

Hi there,

I would love to hear your opinions on the following. The casino has no rep over here and support is not willing to help me.

1. I have won a bit at a certain casino, then protected myself with a wager limit.
2. I had €32k outstanding. First the casino processed some withdrawals, but now this casino keeps declining my withdrawals. They still hold €17k from me.
3. Despite using RG features, they still try to lure me into losing my money. See below email sent AFTER I set wager limits weeks before.
   
   I am Angelina VIP Manager from Maneki Casino.
   
   How are you doing?
   
   
   You have remaining balance on the gaming account: 32K
   
   What do you think about playing the game? Till the end of this week I offer you special cashback 11% from your net loss. NON WAGERING.
   
   
   Also, if you continue to play ( wager at least 7K) i will increase your weekly cashout limit from 5K to 8K ( starting from next week) and month limit from 15K to 32k!!!!!
   
   If you accept it, please let me know.
   
   Kind Regards,
   
   Angelina Kosmo
   
   Your best VIP Manager

In my opinion, it's just criminal to chase players that set gaming limits. Besides the fact I'd like to warn the community for the way they treat their most vulnerable players, I'd obviously like to receive my money as well.

Can you please advise what to do?

Thanks in advance!

Hello bm82,
I'd firstly like to offer my sincerest apologies here for this unpleasant experience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!

 

[dunover]

Hello bm82,
I'd firstly like to offer my sincerest apologies here for this unpleasant experience.
Our team is constantly working on improving our service and we would like to make your gambling experience comfortable and exciting.
I would be happy to assist you with this issue.
Would you please kindly provide me with the email address that was used for your account? So we can investigate this question and find the best solution for you.
Looking forward to your reply and thank you in advance!

This behaviour (if it's exactly as the OP suggests) is why we have licensing jurisdictions. To hold a player's winnings, then cajole him into reversing withdrawals by way of cashback/bonuses just so he can get paid in a reasonable time.

Any why is this response 18 months too late? Presumably the player has been paid by now or fell for the rogue behaviour and spunked it back. I hope not.

 

[Jasminebed]

It is because the rep just joined yesterday. Welcome Julia.

I saw that Julia had joined to respond to a thread without the vetted rep status, but looks CM got her paperwork.

 

[Julia AffiliateRush]

Hello @dunover! Thank you for your reply. Unfortunately, I cannot check this case before I receive the reply from @bm82.
We will definitely check it, once we are able to, and look for room for improvement.

Hello @Jasminebed! Thank you for your greetings