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Help! English Harbors new game, Bangkok Nites glitch??

Discussion in 'Online Casinos' started by silcnlayc, Oct 17, 2009.

    Oct 17, 2009
  1. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    OK, I do not know how to figure this out. I take casinos on faith except when it slaps me in the face. I played the new game at English Harbor, Bangkok Nites and noticed after a while that some of the paylines were not paying out.

    It was a very slow realization something was "off".

    I contacted English Harbor and gave them my screenshots. They said "all was in order" and they saw NOTHING wrong.

    Well , I went back and deposited some more money to get more screenshots (dummy me only took 2 the first go around).

    Well, I got quite a few more. If someone can help me figure this out (I know there are some really good people that understand this stuff) Please let me know I am not dreaming.

    I hit 5 tens with the jewels and wild on free spins that is supposed to triple the payout I think, and I think it paid wrong...but who knows..It never showed all 5 tens as a payline is the reason I questioned that one.

    I hit 3 tens on payline 9 and it paid nothing and the four tickets should have paid more I think.

    Am I seeing things???
    .
     
    1 person likes this.
  2. Oct 17, 2009
  3. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    English Harbor Glitches continuation...

    Sine this casino is on the list of accredited ones and I really enjoy their games, I was totally taken off guard with their reply after sending them my screenshots. Here is the paytable and as you cans see in the screenshot where 3 tens on line 8, there are no payout, something is wrong...very wrong and I am not dreaming.

    I was just asked if I was sure line 8 were the tens without any payout. Here it shows it is a payline.

    .
     
    Last edited: Oct 17, 2009
    1 person likes this.
  4. Oct 18, 2009
  5. EHCasino Team

    EHCasino Team Dormant account

    Occupation:
    EH TEAM
    Location:
    Caribbean
    EHCasino Team Review

    Hello,
    We are looking into the issue you posted above with regards to Bangkok Nights. In the mean time can you please contact English Harbour Support and provide us with your account number for a detailed review of your play history.

    I assure you EHcasino continues to strive at providing all of our customers an exceptional product and an outstanding casino experience.

    EHcasino Team.
     
  6. Oct 18, 2009
  7. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I have, after being told I was wrong 3 different times.

    Have a nice day.


    .
     
  8. Oct 19, 2009
  9. EHCasino Team

    EHCasino Team Dormant account

    Occupation:
    EH TEAM
    Location:
    Caribbean
    Can you please address your email to the attention of Casino Manager, regarding your Bangkok Game Play Review, this will ensure your concerns are fully addressed.
    I understand your frustrations and appreciate your ongoing patience.

    EHcasino Team
     
  10. Oct 19, 2009
  11. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    Is there some reason why you can't search through your past emails? You have had plenty of time to find it.
    It doesn't seem like this is being taken at all seriously...sadly familiar.
     
  12. Oct 19, 2009
  13. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    All in all, I must have sent at least 8 emails before I came here to post since they kept telling me I was wrong and that made me so unsure of what I was seeing and that was why I asked for help.

    Funny, what they didn't understand was that but if they replied saying they were going to check it out, it would never have gotten on this forum instead of the standard, "Nothing is wrong" email...ahh well..I will send one more..

    .
     
  14. Oct 20, 2009
  15. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
  16. Oct 20, 2009
  17. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    I am so glad you noticed that because I sure wan't going to say anything more. It seems on the last hand when you ask for a hit, the dealer gets their card first then you get yours...stranger and stranger.

    I will say this, they did remove the game and returned it and it now seems to play fine. They also returned my monies that I invested to get the screenshots..which I say thank you kindly for.

    .
     
    1 person likes this.
  18. Oct 22, 2009
  19. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    so, is there a statement from EH about this?
    Was there a payout problem? Has it now been fixed? Why did CS deny that there was a problem? Have all players who played the faulty game been compensated? Why was this not found before public release?
    If there wasn't a payout problem, can they explain the funky screenshots?
     
  20. Oct 22, 2009
  21. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Well I had quite a few spins on that Bangkok game at Slots Galore - so they better cough up all my money back if the lines werent paying properly!

    Mind you, considering they would have to make a lot of refunds to players, I doubt if they will publicly admit there was an error in the software. It took moving heaven and earth to get them to admit to their video poker having a problem a few years ago....lets hope they have learned something from that experience.
     
  22. Nov 3, 2009
  23. big_mac

    big_mac Experienced Member

    Occupation:
    student
    Location:
    uk
    Is there any more news on this?
     
  24. Nov 3, 2009
  25. Slotster!

    Slotster! I predict a riot. CAG

    Occupation:
    al Hazard
    Location:
    Location, Location!
    Remember when Mega Moolah came out at MG and the wheel graphics weren't working properly? (It sometimes sort of looked like you won a bigger prize than you actually had)

    32RED paid back all bets placed during the time the graphics were a bit off - and got it sorted with MG. Literally, as soon as the problem was identified and the timeframe calculated - the cash was back in my account. Awesome.:notworthy

    Rightly or wrongly or whatever - the screenshots and OP's story indicate that the slots at this casino are blatantly not paying what they should.

    Player confidence is everything; to have a thread lying around like this without any sort of decisive input from the operator is, well, a bit silly... Some might say suicidal from a casino operator's perspective.
     
  26. Nov 3, 2009
  27. miranda_x

    miranda_x I'd kill for a Whopper

    Occupation:
    mother
    Location:
    belgium
    omg i had the same problem with a tournament at slots galore. it was a tournament that ended on the 31 october with a 100.000 prize pool, i think it was 10 $ to enter and the game was a different game, it was not this bangkok nights but another one! but i noticed it there too that some paylines where not paying out!!! i took another rebuy for 10$ geez what an idiot i am:eek2: the problem is i don't have any screenshots but i know what i saw!
    one payline that didn't pay out was the straight horizontal line in the middle :eek2:
     

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