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Casino Complaint Caribbean Gold changed rules of Black Jack

Discussion in 'Casino Complaints - Non-Bonus Issues' started by poser, Oct 13, 2009.

    Oct 13, 2009
  1. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    If you play Black Jack in this casino, and you double, this next card to come is sometimes given to the you and somrtimes giveen to the dealer.
    And if you try out a more often, you see that all the times when the dealer wouldn't like the card, you get it. If the card is good for the dealer, he gets it.

    You can try out this in playmode.

    I made some videos of that. Showing that you sometimes get the card, sometimes the dealer.

    The casino should at least tell me why it comes to this behavior. But they refuse to answer my mails or chat questions.

    EDIT: I recorded some more hand: Now I even had a hand where, after a double, the dealer took 2 cards, then I got one, then the dealer took his last card !!
     
    1 person likes this.
  2. Oct 14, 2009
  3. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    A software problem with an English Harbour casino? I'll never believe it. :lolup:

    Have you got the videos? Can you post them on youtube?
     
  4. Oct 17, 2009
  5. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Here is a video

    You must register/login in order to see the link.

    You must register/login in order to see the link.
     
    Last edited by a moderator: Dec 12, 2017
    3 people like this.
  6. Oct 17, 2009
  7. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    This wouldn't be the first software bug in this soft (Video Poker ....)
     
    Last edited: Oct 17, 2009
  8. Oct 17, 2009
  9. gambblex

    gambblex Expanding Wild

    Occupation:
    M.D.
    Location:
    UA
    Diese Mdchen sind sehr shn

    Girls!!! Girls!!!
     
  10. Oct 17, 2009
  11. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    yikes.

    Your ten going to the dealer in the second video when you doubled down 11 is bad.... :eek:

    Probably some special 'bonus game' - I wouldn't worry too much. :lolup:
     
    1 person likes this.
  12. Oct 17, 2009
  13. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Some special bonus game ??

    This is the standard Black Jack game in Caribbean Gold Casino.

    I played this in fun mode to record some doubles.

    At least the casino has to change the rules section of the game. Because the games behaves against those rules (and the normal BJ rules you see everywhere else).
     
  14. Oct 17, 2009
  15. gambblex

    gambblex Expanding Wild

    Occupation:
    M.D.
    Location:
    UA
    As I understand this is fun mode?

    Was fun bet returned to balance?

    Basically in real mode malfunction voids all plays and pays,right?

    Anyway,looks(and feels) like a nightmare dream:D:mad::icon_evil
     
  16. Oct 17, 2009
  17. gambblex

    gambblex Expanding Wild

    Occupation:
    M.D.
    Location:
    UA
    Maybe this is yet another VT "special"?:D

    Their "Caribbean Stud Poker GAME" emabarrassed me some time ago:lolup:

    Even if dealer was very cute I'd think twice before giving her my 10 to 11 when doubled:lolup::lolup::lolup:
     
  18. Oct 19, 2009
  19. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Sorry, in-joke, a couple of years ago they made their Video Poker double routine so that the ratio of losses to wins was something like 2:1 rather than a fair double. Their eventual explanation, after initially denying anything was even wrong, was that they were writing a 'bonus game' (the world's first bonus game for video poker double up, no less) and accidentally put the code into production.

    Have you asked them their explanation for this particular 'malfunction'?
     
  20. Oct 20, 2009
  21. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    This is not a video "special"

    You can try out this in fun and REAL mode.

    The game does this EVERYTIME you double !!!!!!!!!

    Try it yourself
     
  22. Oct 22, 2009
  23. JHV

    JHV <a href="http://www.casinomeister.com/meister_awar

    Occupation:
    Losing a Poker Bankroll on House Edge
    Location:
    Perennial Traveler

    That video is amazing. I've played heaps of the new VT Blackjack (with the new graphics) and haven't seen anything like that first hand in your 2nd vid.

    How did you make those screenshot videos, by the way? Is it easy to do? I'll try and record some sessions next time I play VT BJ.
     
  24. Oct 22, 2009
  25. gambblex

    gambblex Expanding Wild

    Occupation:
    M.D.
    Location:
    UA
    I think he uses a program like Camtasia which allows to record everything what happens on a monitor
     
    1 person likes this.
  26. Oct 22, 2009
  27. EHCasino Team

    EHCasino Team Dormant account

    Occupation:
    EH TEAM
    Location:
    Caribbean
    Hello Poser,

    Could you please send an email to This email is not visible to you. to the attention of the Casino Manager. We would like to review your account play history and version of casino youre using.

    JHV said it correctly; we just released our newly improved graphics to our table games about a week ago to all the casino brands. There was a minor graphical display error that created the confusion at the time Poser played the casino. This has since been resolved and no longer exists.

    I assure you we are continuously working to provide our players an excellent experience none like any other.

    Sincerely,

    EHcasino Team
     
  28. Oct 24, 2009
  29. poser

    poser Experienced Member

    Occupation:
    Student
    Location:
    Hamburg
    Hi,

    I already sent many mails to that address. Everytime they said it must be my computer speed or so, even after I said I asked a friend to try it, he had the same exp. And, I heard some other EH-Group casinos now use the same "new" soft.

    But today they eventually said: "Yes you were right, that was a bug".

    They said it has been fixed now. Good. It really looked so bad. If they weren't accredited here...

    What I found bad was, that they didn't believe it, even after I provided the video ( one week ago). The first chat agent even just closed the chat, because he thought I wanted to argue for getting money back or so?? I dont know.

    BTW: Thats just "Freez Screen Video Capture". A free tool. - absolutly easy. Of cos, you should convert the video after finishing..SIZE does matter.
     

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