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Hello Casino heads up

Discussion in 'Online Casinos' started by incrediblestuff, Jun 2, 2015.

    Jun 2, 2015
  1. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Found an email in my inbox yesterday, stating Hello Casino, which so far was pretty impressive for me, in terms of bonuses, withdrawal ease and speed, and good support, has upgraded, and now includes Betsoft and Leander games. That last provider includes at least Quickspin now, as i saw Supernova and Beowulf in there too: this is probably due to all the recent content deals/take-overs, so who knows what games will follow:)

    Besides that, i believe all depositing players will find a free tenner in their accounts, at least i did.:thumbsup:
    Now going to check how the games are running, and also if i am facing a max cash out and such, just wanted to share the news, as i have a feeling these guys will be around for long:)

    Be back later to update..

    Edit:

    Lost it quickly because i used it on Dolly Parton, which was 40 p. a spin, and not in a good mood, although i did like it, and will be retrying later...
    But i asked chat and apparantly the wagering was 25xB, and the max cash out... 12.500 per week :p

    So basically no max cash out.
    Hope one of you fellow members is more lucky.
    Games were running smooth, so, good to go!
     
    1 person likes this.
  2. Jun 2, 2015
  3. jackanory2279

    jackanory2279 Experienced Member

    Occupation:
    self employed masturbaiter
    Location:
    england
    cant play at the casino for some reason.. games dont load and give blaank page
     
  4. Jun 2, 2015
  5. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    yep they have all the slots under the NYX platform now so Nextgen, Thunderkick, Aristocrat etc now on the site. They also have the UK licence now too :)
     
    1 person likes this.
  6. Jun 2, 2015
  7. size55

    size55 Non-Gambler

    Occupation:
    working
    Location:
    Deutschland

    Haha I got from hello a 10 Euro No deposit bonus and I actually also played Dolly Parton which seemed to me a great option to win something big but nothing happend :(
     
    1 person likes this.
  8. Jun 3, 2015
  9. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    You beat me to it incrediblestuff :)

    £10 in account :), Yes they have now got a U.K license, I remember the fiasco with vegas berry and fenix and not paying out, The rep did come to the rescue and state all they do is run of the same network, I am going to follow up on this thread and give you the circle I went round in trying to figure out how on earth are any of theses connected, I tell you now its a complex thing,

    But there still powered by netagame, Running of whitehatgaiming license which I will list casino's so make sure you not self excluded as you netthier no if they use this tactic when self excluded from one,

    Any way I have always said hello casino seemed to be good, Live help is good, Always been paid, I just had a funny feeling due to the sister sites, Please be advised to stay clear of the other 4 sites in there group,

    Company MYEG B.V,

    Which have
    Hello Casino,
    Casino Adrenaline
    Fenix Casino
    Jackpot Knights Casino
    VegasBerry



    Same Licence U.K

    .casilando.com
    .twentyonecasino.com
    amsterdamscasino.com
    .betblu.com
    bingohour.com
    bingonorthernireland.com
    .cyberclubcasino.com
    diamond7casino.com
    fruitycasa.com
    goldspins.com
    hellocasino.com
    hugeslots.com
    .istanbul*casino.com
    jackpotluck.com
    nudgenudgebingo.com
    playgrandcasino.com
    .playhugeslots.com
    .21Prive.com
    .gdaycasino.com
    .mainstagebingo.com
     
  10. Jun 3, 2015
  11. mrshyguy

    mrshyguy Experienced Member

    Occupation:
    logistics
    Location:
    london
    Just had a look at hello casino, seems a good choice of games also noticed the casinomeister slot in there as well :)

    spoke to cs which seems fast to respond and asked them about wdw limits on jackpot payouts

    was told that a 12.5k wdw limit is in place but on big wins the player would have to email customer support to request a lager wdw


    what do you think about this casino?
     
    1 person likes this.
  12. Jun 3, 2015
  13. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    I been playing there for a while, I personaly think its good, I did have my suspicions when a few of the sites running from the same platform went sour and no pays to players or took some time,

    I belive they are pretty solid now, I do not think they have any jackpots? Most are netent games, and a few others which is good as keeps you away from MG :)
     
    1 person likes this.
  14. Jun 3, 2015
  15. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Well obviously i am geared very positively towards them, or i wouldn't have posted this ^^
    All my experiences have been good so far, and i actually was hoping for similar feedback, as i am contemplating putting them on my site, but it's a wee bit early for that.

    So far the withdrawal speed and ease was top notch, the promo's were very generous: No deposit welcome bonus (at the time) no wagering FS, low wagering (compared to most multi platform competitors), a few free spins promo's were at higher coinsizes and coins, games ran smooth, the rep was more then helpful, support knew what they were doing, friendly ansd quick too,

    And now they have more games: i did send a mail to Daniel, assuming he is still the active rep here, that there were a few things missing, like the handy search feature, that was there before, with the option to select by provider, and the logout button is now "hidden" under the "my account" button..So it would be good to see that back as before..

    Like i said, their approach seems genuine, and player friendly, so really hoping the rest of the feedback from fellow members is going to be good, if not great..
     
  16. Jun 3, 2015
  17. The Blue Anchor

    The Blue Anchor Non-Gambler

    Occupation:
    IT
    Location:
    UK
    This feedback does seem to contradict the number of complaints there have been about Hello/Fenix and other linked sites on here and elsewhere.

    Maybe they have turned over a new leaf, but I'd be very wary.
     
  18. Jun 3, 2015
  19. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Please tell me about these reports in regards to Helllo?
    I was aware of Fenix, and other sites, but, they are not linked, this was already adressed here on CM, someone had linked them together, but unjustly, and the operations are/were independant from eachother..

    As far as i know, there were zero issues with Hello Casino...But please feel free to correct me if you have info that says otherwise.
     
  20. Jun 3, 2015
  21. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    The site looks decent - has Australian friendly options (playing in AUD, withdrawal via Australian Bank Transfer). 48 hr pending period though seems a bit much for a flash based casino should be maximum 24 hours in my opinion.

    Their welcome bonus looks quite good if its x25 your deposit only but that I'm not sure because its listed as 'Welcome Bonus must be wagered x25 on (video) slots.' ... x25 deposit or x25 deposit + bonus? Either way site runs nicely, I deposited $10 used their welcome bonus (forgot to check whether it was x25 or x50) and proceeded to lose it all on Psycho and Dolly Parton about as quick as I'd expected.

    Selection of slots look decent too but I wish they had more options to search for slots (individual slot search, group slots by providers/types, pin favourite slots, hot and cold slots etc) and definitely needs to be added in my opinion because scrolling on the index links will be tiresome if you want to jump slots alot.

    I have no idea about their background as I just joined so not sure of the trustworthiness but I like the site because it has Australian friendly options as I said so I will give them another low-rolling go in the future unless I hear something on Casinomeister that will put me off coming back.
     
    1 person likes this.
  22. Jun 3, 2015
  23. Wild Reels

    Wild Reels Meister Member webmeister

    Occupation:
    IT
    Location:
    United Kingdom
    i was under the same impression, as far as the changes go, i'm unsure just how big of a change has occurred and i've posed the question to the new affiliate rep today,

    as far as what is definite, they have a totally new affiliate back end on a new domain this uses the same back end as cyberclub and several other casinos i work with (egass) nothing unusual there, the website has been updated with lots of new material (personally not keen on the cheesy generic casino shots), they have a much bigger selection of slots and of course the uk licence (which is shared by a number of other casinos under the White Hat Gaming license)

    The notice for all these changes came very very late at the end of the last month which i wasn't that pleased with having to update links etc, i'm not sure whether they may have also changed hands to a different owner also? anyway i've asked that question quite bluntly i hope to the rep :)
     
  24. Jun 3, 2015
  25. tod00RS

    tod00RS Experienced Member MM

    Occupation:
    student
    Location:
    Iva
    I played at Hello casino earlier and had a good experience there. Had few deposits with free spins offer on deposit which had to be claimed through live chat and everything went fine.
    Got, as depositing player, a offer of free 10€ 1-2 days ago and played with it yesterday, managed to make a playthrough with 40 left and after playing for a bit asked for withdrawal of 30€.
    Most of the time games were running smoothly but had been disconnected from time to time with error message " We can't reach your account at the moment", but everything else was fine.
    My previous withdrawal (before upgrading) was processed within 15 hours and I'll reply in this thread with update on processing time of my pending withdrawal.
     
    2 people like this.
  26. Jun 3, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Hi, If you have a good read you will see theres not many / If any complaints about hello, The reason hello's name was bought into most threads is due to the no pay / slow pay from site's running from the same platform, E;G fenix vegas berry, The rep has confirmed that they have nothing to do with them, Albeit there may be a new rep now,

    I personally have had deposits and withdraws from this site without 1 bit of trouble, Live help is always at hand, I had my suspicions before, But I can truly say that there ok,

    As for putting them on your sites, incrediblestuff & Wildreels than I think they are safe,

    There was a couple of things I came across when doing some research but I think that bounces back to he other sites from MYEG B.V
     
    1 person likes this.
  28. Jun 3, 2015
  29. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I hit bonus on Psycho at £2.50 a spin with my free tenner. Took my balance upto £350 - shame their max cashout is £150 on the free chip.
     
  30. Jun 4, 2015
  31. tod00RS

    tod00RS Experienced Member MM

    Occupation:
    student
    Location:
    Iva
    ok, a small update, I have received a payment from Hello casino, so my withdrawal is processed within 27 hours.
     
  32. Jun 4, 2015
  33. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    Deposited another $15 last night, gave Dolly Parton another go and managed to get to $70 off 2 back to back bonus rounds!

    The base game has long periods of silence (never got to see the wild butterfly or whatever you call it on reel 4 & 5) and rather low payouts but if you can land the bonus games wow its quite good. Spin the wheel can go on for quite a long time if your lucky and your guaranteed to get either free spin (which didn't do much for me but obviously has huge potential with the sticky wilds) or pick a suitcase (this feature paid me out quite good. Managed to choose suitcases 4-5 times in a row and the money keeps doubling up - won about $50 just off this) or both.

    Anyway requested my first withdrawal via bank transfer, got an e-mail promptly after withdrawing to submit ID verification docs - done that right away using my stored documents and now will just wait and see how long and how much I lose of that $50 due to bank transfer fees.
     
  34. Jun 6, 2015
  35. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    HI GUYS

    I won off the free £10 too. I have withdrawn my winnings on 1 am on Thursday. their is a 48 hours pending period that cuts off on Friday morning.So basically I wont receive a penny until Tuesday.
    Live help are good but they take an age "10 mins" to reply to one sentence off me! I asked if they would need id, still didn't get a reply to that question, so I just logged out.

    I have not received any automated e mail about docs when I withdrew. So no idea if I need to send them, and if I do, where to? I have made a few deposits but this is the first withdrawl I have made.
     
  36. Jun 6, 2015
  37. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    Thats strange I'll detail my experience. I requested my first withdrawal last week and straight away got an e-mail from This email is not visible to you.

    Dear psychogene

    I have a withdrawal request from you for 50 AUD, as part of our licensing regulations we require some ID to verify your age and address. Could you please email me copies of the following documents?

    1) Either a copy of your passport or both parts of your driver's license.
    2) A copy of a recent utility bill with your name and address on or another document with proof of your address.
    3) A copy of card being used (if applicable).

    Please ensure that in all correspondence you state your username; failing to do this can cause delays in the processing of your funds.

    As soon as we have received and validated your documents, your withdrawal will be processed.

    I look forward to hearing from you and congratulations on your win at Hello Casino.

    Kind Regards.

    - So I sent all my ID in one e-mail and got an automated 'e-mail fail' response. I had this issue before when I attached files to big or more than one file per e-mail so I sent seperate e-mails to attach my ID. Did not get the 'e-mail fail' response so I assumed it was ok.

    - Received a second e-mail not sure how long later coz I went to sleep saying 'A request for support has been created and assigned ticket #..... A representative will follow-up with you as soon as possible.' Checked the link and it said the ticket had closed. Was thinking that was weird maybe they did not receive my ID's but I let it be

    - Logged in on Friday and checked the status of the withdrawal and it said it had been accepted

    Received an E-mail Friday night from This email is not visible to you.

    In order to process your withdrawal we will require one of the following:

    1. Your Neteller acount ID.
    2. Your Skrill account email
    3. Your full Australina bank details:

    Account holder name
    Bank name
    Account number
    BSB
    BIC/Swift

    All the best,

    - was thinking that was weird it already had withdrawal accepted on the hello casino page when I logged in. So I sent a reply back with my bank info to This email is not visible to you. and it got rejected ('automated e-mail response fail')

    So what i"m going to do is nothing and wait till next week and see if my tiny $50 withdrawal went through to my bank because I am just going to assume that it was all OK and all these e-mails I got from them was automated. Can't be bothered dealing with CS until I think more than adequate time has passed. Its not streamlined and 100% smooth like other places but hopefully my ID's went through and all withdrawal details are ok.

    Will let you know how it goes!
     
    1 person likes this.
  38. Jun 19, 2015
  39. psychogene

    psychogene Senior Member

    Occupation:
    This and That
    Location:
    Australia
    Update on my first withdrawal of $50 here :-

    Well it didn't exactly go as smoothly as I hoped but today the withdrawal of the small amount of $50 came through.

    This only happened after I waited till last friday and I still did not see it come through to my bank so I enquired via e-mail and they said that it was approved and the money was sent on the 03/06/2015.

    "Your withdrawal has been accepted already on 03.06.2015 and the funds has been already transferred. Usually it takes about 2-5 working days to reach your bank account. If you claim that you haven't received the withdrawal yet, Please send us the copy of your latest bank statement to This email is not visible to you."

    So I sent them screenshots of my bank transactions and my latest bank statement and they asked my for bank account details again (for the second time) and today I just received the small amount of $50 complete (no bank fees attached). No idea why they said the funds had been transferred and it had never arrived in my bank account. I did not contact my bank about this because well I honestly don't want to talk to them about anything related to gambling lol.

    Took awhile and I had to correspond via e-mail to find out what was going on but it worked out in the end. First time ever I have had to chase up a withdrawal so hopefully it was just an error on their part but regardless they fixed it up for me so no big issue there. $50 is not a huge sum by any means but its always better to get paid :p
     

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