Hello Casino Review
Several valid casino licenses
Casinomeister's Verdict
Hello Casino – it may be a lame casino name – but that said, that is about the only negative thing I can say about this online casino. It’s a member of the White Hat Gaming conglomeration of casinos, licensed in Malta, the UKGC, and in Ontario, so you should be good to go.
Caveat – the casino rep went AWOL from our forum, so their Accreditation at Casinomeister has been suspended until they get their act together.
An abundance of games
First Impression
Before we started writing this Hello Casino review, we browsed the casino’s website for quite some time, trying to see how the platform behaves and whether its design is intuitive and easy to navigate. It’s fair to say that we were satisfied with what we saw.
Hello Casino doesn’t overwhelm its visitors with an aggressive “in your face” style, unlike many of its competitors. Instead, the website looks very minimalistic, containing just a few promotional banners, a bar with all game categories, and a few dozen of the most popular games. From there, everything you wish to find will be only a few clicks away, including website and promo terms, customer support details, and more.
There is an abundance of games. So many, in fact, that we failed to count them all and come up with an exact number, as the page with all the games just kept loading more and more titles. However, some estimate is that there are around 1,700 casino games on the site. We immediately spotted some popular titles, while the Provider section lists around 100 different gaming studios, from industry giants to up-and-coming software developers.
The casino is not so abundant when it comes to promotions, though. There is a nice welcome bonus in the form of a deposit match up to C$500 and 50 free spins, but the only other promotions include one weekly reward and a loyalty program.
Hello Casino is a legit gambling site. It is managed by White Hat Gaming Limited and is licensed by the UK Gambling Commission and the Malta Gaming Authority.
Pros
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Great welcome bonus
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A massive collection of games
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Industry-leading software providers
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Excellent desktop/mobile site design
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Live dealer games
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Progressive jackpots
Cons
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Not a lot of other promotions
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Weekly withdrawal limits
BONUSES AND PROMOTIONS
The welcome bonus in Hello Casino consists of a hefty match deposit bonus and a bunch of free spins. Apart from that, players can take advantage of a single weekly bonus and various other promotions available through the casino’s loyalty scheme. Here are the details.
Welcome Bonus Spins and Match Deposit
As a new player in Hello Casino, you’ll get a chance to match your initial deposit and receive bonus funds, as well as free spins on your deposits:
- 1st deposit: 100% bonus up to C$100 + 25 free spins on Immortal Romance;
- 2nd deposit: 50% bonus up to C$250;
- 3rd deposit: 50% bonus up to C$150 + free spins on Immortal Romance.
This offer is only available to new customers.
The minimum deposit is C$10 and the maximum bet is C$5 while the bonus is active. The wagering requirements are 35x, accounting for both the bonus funds and free spins winnings. The bonus money will expire after 30 days, and you must use the free spins within ten days. Note that you won’t be eligible to unlock these funds if you complete a deposit using Neteller or Skrill.
Welcome bonus:
Canada – Up to CAD1300 + 50 Bonus Spins
1st deposit – 100% up to 300CAD + 100 spins on Immortal Romance
2nd deposit – 75% up to 300CAD + 75 spins on Immortal Romance
3rd deposit – 50% up to 300CAD + 50 spins on Immortal Romance
4th Deposit – 25% up to 300CAD + 25 spins on Immortal Romance
5th Deposit – 100% up to 100CAD
United Kingdom – Up to 100GBP + 100 Bonus spins
1st deposit – 100% up to 100 + 100 spins on Starburst
Norway – up to 5,000NOK + 50 Bonus Spins
1sr deposit – 100% up to NOK1,000 + 25 spins on Starburst or Gonzo’s Quest
2nd deposit – 50% up to NOK2,500
3rd deposit – 50% up to NOK1,500 + 25 spins on Asgardian Stones or Blood Suckers 2
Rest of the World – up to 500 + 50 Bonus Spins
1st deposit – 100% up to 100 + 25 spins on Starburst or Gonzo’s Quest
2nd deposit – 50% up to 250
3rd deposit – 50% up to 150 + 25 spins on Asgardian Stones or Blood
Brazil – up to R$13,000 + 250 bonus spins
1st deposit: 100% bonus up to R$3,000 + 100 bonus
2nd deposit: 75% bonus up to R$3,000 + 75 bonus spins
3rd deposit: 50% bonus up to R$3,000 + 50 bonus spins
4th deposit: 25% bonus up to R$3,000 + 25 bonus spins
5th deposit: 100% match bonus up to R$1,000.
India From R130,000 in bonus over your first 5 deposits + 250 spins
Broken down:
1st deposit – 100% up to 30,000 + 100 spins
2nd deposit – 75% up to 30,000 + 75 spins
3rd deposit – 50% up to 30,000 + 50 spins
4th deposit – 25% up to 30,000 + 25 spins
5th deposit – 100% up to 10,000
Games:
Over 4000 available (geo dependant)
No Deposit Bonus and Free Spins
You won’t get a no deposit bonus in Hello Casino, but there is a weekly promotion called Sensational Sundays through which you can bump up your bankroll. Namely, every first deposit you make on Sundays will come with a 30% match bonus up to C$100.
The minimum deposit is C$10, and the wagering requirements are 35x. While you can use this bonus on all casino games, table games will only contribute 10% to the wagering requirements.
VIP and Loyalty Programs
Hello Casino values its loyal customers, which becomes more than evident upon looking at its loyalty program. As soon as you make your first deposit, you’ll get 500 loyalty points. From then on, you will earn points on every C$10 wager, and the number of points you earn will depend on the type of game (slots play earns 2 points, blackjack play earns 0.5 points, roulette play earns 0.25 points, etc.).
Every 1,000 loyalty points you collect can be redeemed for C$5 worth of bonus money. The bonus funds have wagering requirements of 35x and must be used within three days of claiming the offer.
Banking & Payment Methods
There are several safe and trusted payment methods that you can use to fund your account, including Visa, Mastercard, Trustly, Sofort, Paysafecard, Skrill, Neteller, and bank wire. All deposit methods have a minimum limit of C$10. Remember that deposits made via Skrill and Neteller won’t count towards claiming the cash bonus and free spins.
All deposits are completed instantly, except for bank wires, for which the transaction times are dependent on the bank.
Withdrawal Speed
The withdrawal methods include Visa, Skrill, Neteller, and wire transfer. The minimum withdrawals are C$10 for all methods. The maximum weekly withdrawal limit is C$12,500, although players might extend that limit by taking part in the casino’s loyalty scheme.
All withdrawal requests will be pending for 24 to 48 hours, after which you can expect your winnings to reach your account safely within a few hours or days, depending on the chosen method. Visa, Skrill, and Neteller withdrawals usually arrive very quickly, while bank wire transactions might take up to a week or even more in some extreme cases.
Responsible Gaming
Hello Casino values the fight against gambling addiction, which is why it’s connected to several problem gambling prevention services, such as GamCare, Gambling Therapy, and BetBlocker.
Customer Support
Clicking the icon in the bottom left corner will open a live chat box where you contact the casino’s agents and ask them any questions regarding the use of the website, unlocking of bonuses or the processing of payments. The typical response is 30-60 seconds, which is pretty quick.
As an alternative, you can send an email to support@hellocasino.com. The operator currently doesn’t have phone support.
KYC
As an operator licensed by the UKGC and MGA, they must comply with specific rules regarding its customers’ safety and make sure that all players visiting the website are legally allowed to do so. This is why the casino may ask you to provide some additional identification documents while registering and completing payments, including government-issued IDs and bank statements.
Website Experience and Features
Desktop and Mobile Gaming
The desktop and mobile sites are expertly designed, resulting in a great user experience. Everything looks very snappy, from the Hello Casino logo to its fast-loading pages.
Unfortunately, they have yet to release a mobile app, although the mobile site looks just as good and features most of the games found on the desktop site.
Searching for games is made easy by a list of categories and a search bar that you can find right at the homepage. Clicking on the icon in the top left will open a menu consisting of pages for promotions, banking, VIP program, and support. This is where you can also find language settings and translate the website into six different languages.
Unique Features
Hello Casino doesn’t stand out much from its competition. We couldn’t find any unique games, promotions, or features that make the casino special in any way.
The casino takes everything worthwhile from its competitors and mashes it into a single gambling space, from its versatile game library to outstanding promotions.
Brand games
Game Providers
Games Offered
With over 1,700 games to choose from, Hello Casino is one of the most equipped online casino platforms on the Canadian market. Not only are there plenty of games on the site, but they all come from top industry providers.
Here are some of the game categories that you can find, together with a name of a few of the most prominent providers.
As mentioned, there are games from 100 different software providers. Some of the providers you may have heard of include NetEnt, Microgaming, Evolution, Play’n GO, Pragmatic Play, Big Time Gaming, Wazdan, Barcrest, Ezugi, Quickspin, and Red Tiger.
Slots
As expected, slots make up for the majority of games. At the top of the list, you’ll find plenty of well-known titles like Starburst Extreme, Book of Dead, Legacy of Dead, Wolf Gold, Jurassic Park, and Immortal Romance, the last of which is tied to the casino’s free spins bonus.
The casino is also known for having an extensive collection of slots that feature BTG’s famous Megaways engine. Some of the most popular Megaways slots you can find include Legend of Cleopatra, Gonzo’s Quest, Twin Spin, Great Rhino, Dazzle Me, Buffalo King, Black Gold 2, and Shamrock Holmes.
Live Dealer
There are more than 30 live games on the website, including roulette, blackjack, baccarat, craps, Dragon Tiger, Sic Bo, Andar Bahar, and live casino. Additionally, you can find a few gameshows powered by Evolution and Pragmatic Play, such as Crazy Time, Monopoly Live, Gonzo’s Treasure Hunt, Mega Ball, Dream Catcher, and Dead or No Deal.
Video Poker and Other Table Games
Hello Casino is not that versatile when it comes to poker. There are only several Hold’em poker variants, together with two games — All Aces Poker and Jacks or Better.
As for other games, you’ll find baccarat, craps, sic bo, dragon tiger, and a variety of dice games and scratchcards.
Progressive Jackpots
A thing that probably impressed us most while writing up this Hello Casino review was that the casino features nearly 50 progressive jackpot video slots. Some of these will give you the opportunity to win millions of dollars, and others, while not that rewarding, still commonly have 5- and 6-figure prizes that you can win with a single spin.
Out of the most popular progressive titles, we could single out Immortal Romance, Fortunium Gold, Sisters of Oz, Reel King Mega, Imperial Riches, Divine Fortune, Mega Joker, and Fruit Fiesta.
About the Team and History
Hello Casino was established in 2014 by White Hat Gaming, a company known for operating several high-end online casino platforms. The casino owns licences from the UK Gambling Commission and the Malta Gaming Authority and is most popular in European markets, although it accepts players around the globe.
They are a relatively new online casino in comparison to the more established brands.
Over the last several years, they have attracted more and more customers thanks to its increasing collection of games and competitive bonuses and is now one of the most reputable gambling sites in the world. The projected annual revenue of the casino is estimated at C$5 million.
Complaints and Track Record
The great news is that we struggled to find any negative feedback on Hello Casino. Players are usually satisfied with the treatment they receive on the website, claiming to have gotten their bonuses and completed payments with ease while enjoying fair games. Some complaints merely reflect parts the casino can improve on, like lowering its wagering requirements and offering more cash bonuses and free spins.
Casino Facts
| Founded | 2014 |
| Accredited | Not yet |
| Jurisdictions | Malta Gaming Authority, UKGC, iGaming Ontario |
| Casino representative | Affiliate Manager |
| Affiliate program | SuperFly Partners |
| Is this casino certified at Casinomeister | No |
| Payout Time | 24 hrs |
| Reverse Time | 24 hrs |
| Payout Limits | €5000 or currency equivalent monthly. No limits for UK players |
| Weekend Payouts | Yes |
| Locks Withdrawals | No |
Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.
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