Your Input Please Happy Birthday from Fly Casino......

klauskunterbunt

Full Member
MM
Joined
Mar 31, 2013
Location
Germany
Last Friday was my Birthday and i got some nice Gifts from a few Casinos(250!! from Quasar and had a nice win:)). One of them was a Bonus about 200% with 30x wagering from Fly Casino.
I deposited 90 Euro and started to play. I hit accidentally the max bet Button on Panther Moon. So i played with more then the allowed 6 Euro (7.50).
I stopped playing and wrote an Email to the support and told them what happened. The answer was very disappointing:


"Hi,

Happy Birthday to you!

You can continue playing; however, you have voided the bonus terms so you will not be able to cash out your winnings.

In the future please be remember that you can only bet the max after you have met your wagering requirement for the bonus.

Thank you for your understanding on this matter.

Sincerely,

Charlene

Fly Casino Support"



O.K it was my fault so i asked in another email if thy can remove the bonus. This time the answer was more then disappointing:


"Hi ,

I have reviewed your account and unfortunately the bonus can not be removed from your account because you have already started playing.

This is an unfortunate situation as you have placed a bet for more than the max allowed.

As per our bonus rules #$
***Maximum Wagers Allowed***: A maximum wager of $/£/€6 per slot machine spin is enforced until you meet the minimum wagering requirements stated herein or specific to the bonus which you have claimed. Winnings gained with wagers of more than $/£/€6 per slot spin will be voided. ZAR currency maximum is 60.

If you require further assistance please do not hesitate to contact us.

Sincerely,

Charlene"



So they take my deposit with the Bonus away.
If i had not started to play i would not have pressed the max Bet Button on Panther Moon... :cool:
I wrote the REP Elliot a PM on Saturday night, but he has not answered yet.

What do you think?
 
Be careful with Bonuses!
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Please check out our Bonus Section that lists the offers given by our Accredited Casinos. No deposit bonuses, welcome bonuses (AKA sign up bonuses [SUBs]), exclusive bonuses, reload bonuses, free spin bonuses...all this and more!

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Last Friday was my Birthday and i got some nice Gifts from a few Casinos(250!! from Quasar and had a nice win:)). One of them was a Bonus about 200% with 30x wagering from Fly Casino.
I deposited 90 Euro and started to play. I hit accidentally the max bet Button on Panther Moon. So i played with more then the allowed 6 Euro (7.50).
I stopped playing and wrote an Email to the support and told them what happened. The answer was very disappointing:


"Hi,

Happy Birthday to you!

You can continue playing; however, you have voided the bonus terms so you will not be able to cash out your winnings.

In the future please be remember that you can only bet the max after you have met your wagering requirement for the bonus.

Thank you for your understanding on this matter.

Sincerely,

Charlene

Fly Casino Support"



O.K it was my fault so i asked in another email if thy can remove the bonus. This time the answer was more then disappointing:


"Hi ,

I have reviewed your account and unfortunately the bonus can not be removed from your account because you have already started playing.

This is an unfortunate situation as you have placed a bet for more than the max allowed.

As per our bonus rules #$
***Maximum Wagers Allowed***: A maximum wager of $/£/€6 per slot machine spin is enforced until you meet the minimum wagering requirements stated herein or specific to the bonus which you have claimed. Winnings gained with wagers of more than $/£/€6 per slot spin will be voided. ZAR currency maximum is 60.

If you require further assistance please do not hesitate to contact us.

Sincerely,

Charlene"



So they take my deposit with the Bonus away.
If i had not started to play i would not have pressed the max Bet Button on Panther Moon... :cool:
I wrote the REP Elliot a PM on Saturday night, but he has not answered yet.

What do you think?

They should void the bonus and let you start again cash-only. It's ridiculous considering you stopped and contacted them immediately.
 

4048

Experienced Member
Joined
Jul 20, 2017
Location
Malta
So they are not removing the bonus and you can't cash anything out, well that seems fair. /s

Did you win on your 7.5 spin? Not that it really should matter, but to get the casinos side of things it might be good to know.
I've worked with back offices where I've been unable to manually remove bonuses, but I always had the possibility to escalate the issue to get a bonus removed.
 

klauskunterbunt

Full Member
MM
Joined
Mar 31, 2013
Location
Germany
Hi,
i won 10 Euro with the 7.50 Spin.

DETAILED SEARCH
NAME CODE DATE START BALANCE BET WIN END BALANCE PLAYER DEALER
Panther Moon
pmn 24383535470 2017-10-22 04:14:53 GMT+02:00 €218.54 €7.50 €10.00 €221.04
 
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