Terms Dispute Drake Casino Confiscated my Winnings

[zena5755]

• 2 DAYS AGO

IF YOU TAKE A MATCH BONUS YOU ARE NOT ALLOWED TO USE ANY GAME FEATURE ROUNDS OR ANY BONUS BUY IN'S. IF YOU DO YOU AUTOMATICALLY BREACHED THE $25 MAX BET RULE AND THE CASINO WILL CONFISCATE YOUR WINNINGS
I finally won but lost due to a breach which is BS . They don't want to pay out. They took $4,466.00 from me because I used a game feature bonus buy in round. $2 bet and the cost to play the bonus was $60. This is the cost to play the bonus round. This is not the bet size. All feature rounds multiplies the winnings if you land on a winning combination. But they say I bet $60 and confiscated my winnings. There is no $60 bet available in the game. The $60 is the cost to play the bonus. Unfair! It's on the game panel. It comes with the game. WIZARDS JACKPOTS. Buy a bonus! Unfair Idiots!
How can they have such a high rating. I really don't know why.
Very unfair casino!!!!

 

[dunover]

• 2 DAYS AGO

IF YOU TAKE A MATCH BONUS YOU ARE NOT ALLOWED TO USE ANY GAME FEATURE ROUNDS OR ANY BONUS BUY IN'S. IF YOU DO YOU AUTOMATICALLY BREACHED THE $25 MAX BET RULE AND THE CASINO WILL CONFISCATE YOUR WINNINGS
I finally won but lost due to a breach which is BS . They don't want to pay out. They took $4,466.00 from me because I used a game feature bonus buy in round. $2 bet and the cost to play the bonus was $60. This is the cost to play the bonus round. This is not the bet size. All feature rounds multiplies the winnings if you land on a winning combination. But they say I bet $60 and confiscated my winnings. There is no $60 bet available in the game. The $60 is the cost to play the bonus. Unfair! It's on the game panel. It comes with the game. WIZARDS JACKPOTS. Buy a bonus! Unfair Idiots!
How can they have such a high rating. I really don't know why.
Very unfair casino!!!!

It's not BS at all. Every casino has this in their bonus terms and quite rightly. A bonus is meant generally as an EV- grind where the depositor has a small(ish) chance of converting to cash if playing normally i.e. within specified stake limits. A feature buy as good as guarantees some kind of return therefore is correctly disqualified. Imagine your $60 had won say $900 via the bonus buy and you carried on doing $60 buys you'd almost guarantee to make wagering as you're turning over your money quickly without the possibility of dead spins which naturally occur between 2/3 and 3/4 base game spins on most slots.

Buying bonuses greatly reduces the variance as all of your 95% RTP say is transferred to the bonus rounds and depending on how 'lumpy' the particular bonus round is, massively increases your chance of conversion.

If casinos allowed bonus buys on bonus cash they'd be busted overnight.

 

[zena5755]

I disagree. I have played at many casinos over the years. No other casinos block the player from free spin rounds or bonus buy ins.
They say that bonuses help the new players win. After you win all bonuses are removed.

 

[jasonuk]

They took $4,466.00 from me because I used a game feature bonus buy in round. $2 bet and the cost to play the bonus was $60. This is the cost to play the bonus round. This is not the bet size. All feature rounds multiplies the winnings if you land on a winning combination. But they say I bet $60 and confiscated my winnings.

Unfortunately they are correct here - the maximum bet size relates to the wager for any given game round. The bonus buy is a $60 wager with a $2.00 effective base stake.

So that means any transaction that records a wager of more than $25 in the transaction log - be it high-stakes base game play, a low-stakes or mid-stakes bonus buy, or a variety of gamble features.

It should be noted that the vast majority of casinos and vast majority of games do not prevent actions that could void a bonus - the casino will rely on the terms and conditions and it's up to the player to follow them.

 

[zena5755]

Sorry I disagree again. It's a 2 bet. At the bottom of the photo it states
BONUS WINNINGS WILL BE CACULATED ON THE CURRENT BET SELECTED $2.00
60 is the cost to play the bonus. There is no guarantee the player will win big. I have won nothing on these buy ins. What happens if a player lands on a feature round without a buy in. What does the player do then quit the game. A free spin feature round is built into the game by the manufacturer.
this is what makes it exciting.

 

[zena5755]

Look under the red button the says NO
zoom in

 

[zena5755]

It will cost the player $30 per $1 bet size. If I bet $3 the cost to play the bonus is $90. If I bet $60 the cost to play the bonus is $1500. I only had 724 in my account. If I bet 300 the cost would be $9000.
Pictures don't lie. Go to the game.wizards jackpots. Click the bonus buy in and change the bet sizes. See what happens
BTW THERE IS NO 60 DOLLAR BET IN THE GAME.

 

[dunover]

Look under the red button the says NO
zoom in

All that says is that paytables during the bonus relate to a $2 base stake, not paying as if you'd played base game spins at $60 and triggered the bonus at that $60 stake. Quite correct. You broke their terms, whichever way you want to argue it.

BTW THERE IS NO 60 DOLLAR BET IN THE GAME.

No, not in the BASE game there isn't, but there is if you play $2 spins and buy a bonus at 30x that stake. Which you clearly did.

The casinos are not 'unfair idiots' in fact I would consider them to be idiots if they actually allowed what you did within their terms, which they don't.

You won't get anywhere with this complaint alas. I think it's you against the rest of the gambling world here.

 

[zena5755]

Well all players playing there should know you cannot use free spin rounds or bonus buy ins.
That's my message. I have never read that in any other casino's terms and conditions. It also should be well noted in the game just like a pop-up on top of the screen. Or why even have a game with a buy in bonus. Most casinos block out the games they don't want you to play when you take a bonus. I guess those are the fair casinos.

 

[dunover]

Well all players playing there should know you cannot use free spin rounds or bonus buy ins.
That's my message. I have never read that in any other casino's terms and conditions

Which they will if they read the terms and conditions prior to depositing or playing.

I suggest you check any amount of random casinos' T&Cs out and you WILL find bet limits and provisions for not using feature buy-ins.

 

[zena5755]

I doubt it. There are many complaints I noticed online about the max bet breach.

You didn't answer my question about the built in free spin round? What does a player do when the slot lands on a feature round?????

 

[jasonuk]

60 is the cost to play the bonus. There is no guarantee the player will win big. I have won nothing on these buy ins.

Doesn't matter, the point is that the player is significantly more likely to beat bonus wagering playing in that way - which is why casinos impose a max bet rule (and some will impose max line bet, capped win, game restrictions and other rules on top). People like to push the envelope to maximise their chance of winning, and the casino responds in kind by making the bonuses more and more restrictive.

What happens if a player lands on a feature round without a buy in. What does the player do then quit the game. A free spin feature round is built into the game by the manufacturer.
this is what makes it exciting.

If the player triggers a bonus or feature round during their $2 spin, that's absolutely fine - you are trying to suggest the two things are the same when I'm afraid they are not. It may be possible to bonus buy for $25 or less, depending on the exact terms.

For the record, $25 max bet is already generous by modern standards - many US-based casinos I read about here are $5 or $10, and European casinos tend to be €5, £5 or sometimes less.

I suggest you check any amount of random casinos' T&Cs out and you WILL find bet limits and provisions for not using feature buy-ins.

Exactly this, if we picked 20 different random casinos (US and EU, Fiat and Crypto) they would all have such terms.

People complain because:

• they haven't read or don't understand the rules,
• they make an innocent mistake (which the casino may or may not tolerate if you inform them at the first opportunity)
• very rarely there is a game issue, or
• they're trying to take advantage of the casino using PR.

 

[zena5755]

Look at this photo. It says DO YOU WANT TO PAY $1500 TO PLAY BARTLEY'S COLLECTION BONUS

IT DOES NOT SAY DO YOU WANT TO BET $1500 TO PLAY BARTLEY'S COLLECTION BONUS

THIS IS BASED ON A $50 BET BECAUSE THEY DO NOT HAVE A $60 bet
You mixing the cost of the bonus play with the bet size.

 

[zena5755]

Doesn't matter, the point is that the player is significantly more likely to beat bonus wagering playing in that way - which is why casinos impose a max bet rule (and some will impose max line bet, capped win, game restrictions and other rules on top). People like to push the envelope to maximise their chance of winning, and the casino responds in kind by making the bonuses more and more restrictive.


If the player triggers a bonus or feature round during their $2 spin, that's absolutely fine - you are trying to suggest the two things are the same when I'm afraid they are not. It may be possible to bonus buy for $25 or less, depending on the exact terms.

For the record, $25 max bet is already generous by modern standards - many US-based casinos I read about here are $5 or $10, and European casinos tend to be €5, £5 or sometimes less.


Exactly this, if we picked 20 different random casinos (US and EU, Fiat and Crypto) they would all have such terms.

People complain because:

• they haven't read or don't understand the rules,
• they make an innocent mistake (which the casino may or may not tolerate if you inform them at the first opportunity)
• very rarely there is a game issue, or
• they're trying to take advantage of the casino using PR.

I never had any of these issues with many many casinos I have played at for years. except DRAKE CASINO

 

[zena5755]

I never had any of these issues with many many casinos I have played at for years. except DRAKE CASINO

I PLAYED THAT BONUS BUY IN ONE TIME....I MADE MOST OF MY WINNINGS $4000 ON A GAME CALLED TRITON. THERE IS NO BONUS BUY IN AVAILABLE.
$20 BET UNDER THEIR MAX.
BTW ON WIZARD JACKPOTS I WON $328 IN 41 GAMES DO THE MATH. THE BONUS BUY IN- I WON NOTHING..

 

[zena5755]

.

 

[jasonuk]

If it's the same Drake Casino I've found, there are much bigger problems anyway because they don't appear to have a license - they claim to be licensed in Curacao but their licensing information isn't published anywhere (which is a requirement, so means they don't have one).

While there aren't many discussions about them on CM (a few threads over the past decade), other portals have flagged them as potentially fraudulent and blacklisted them.

So even if you had followed the rules, you probably weren't getting paid anyway...

 

[zena5755]

It's the same drake casino that you found. They are blacklisted on Ask gamblers.com
Blacklisted: After being notified that Drake Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Drake Casino is being added to our blacklist

 

[zena5755]

If it's the same Drake Casino I've found, there are much bigger problems anyway because they don't appear to have a license - they claim to be licensed in Curacao but their licensing information isn't published anywhere (which is a requirement, so means they don't have one).

While there aren't many discussions about them on CM (a few threads over the past decade), other portals have flagged them as potentially fraudulent and blacklisted them.

So even if you had followed the rules, you probably weren't getting paid anyway...

I think they just didn’t want to pay me and came up with this bogus BS 60 bet crap!

 

[dunover]

I think they just didn’t want to pay me and came up with this bogus BS 60 bet crap!

The term is perfectly fair and valid even if the casino is essentially a scam site. They copy generic terms from legit sites in the main so it would look odd if they didn't have it.

 

[zena5755]

The term is perfectly fair and valid even if the casino is essentially a scam site. They copy generic terms from legit sites in the main so it would look odd if they didn't have it.

Whatever? we will see what happens. At least new players who read this thread will be prepared.

 

[zena5755]

Proof of my statement. My game card

11/05/2023

09:23Wizards Jackpot

You WON $ 328.00 playing 41 hands/games WIN$ 328.00

Now if that was a $60 bet with a $1800 buy in I would have ended up with a lot more than $328 maybe 32K

 

[nfehily]

Proof of my statement. My game card

11/05/2023

09:23Wizards Jackpot

You WON $ 328.00 playing 41 hands/games WIN$ 328.00

Now if that was a $60 bet with a $1800 buy in I would have ended up with a lot more than $328 maybe 32K

You're arguing with the wrong people im afraid. We are on your side but if you're wrong then we will tell you so, and if you're right then we will tell you so.
Let this one go and put it down as another lesson learned the hard way regarding this industry. You HAVE to be on your toes when opening new accounts and/or accepting ANY offers from casinos.

 

[bamberfishcake]

Quite a few casinos have this rule.

You can argue over semantics but the rule was breached.

No foul play, no matter how unfair it may seem. I would also be pissed though if I did not know about the term.

 

[Avernite]

Usually casinos will have the max bet cover "game rounds". A $60 bonus buy would be considered a $60 "game round". If you landed the bonus naturally, it would be a $2 "game round".

It sucks man, but you did breach their terms. If you plan on doing bonus buys do it with raw cash only.