Guts withdraw process time??

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
I have been waiting for a week for Yits to reply, sent a message to MaxD (should it have been Bryan?) to inform him of his absence on this forum.
 

lena1967

Dormant Account
Joined
Jan 1, 2016
Location
london town
Verified but still waiting for withdrawal GUTS

Good day all,

I been playing on guts regularly and the reason why I play there is cause I heard of the fast withdraw process that it's known for.
My first withdraw of $900 took about a few hours if I remember correctly. This time I had a big win and I made a withdraw late Friday night. It is now a Sunday night and still nothing. I have also asked them in live chat many times asking them to please process my withdraws. I would get replies of "our account departments will do it asap", one even said "they are busy and will do it on Monday". It seems like they are purposely stalling the process for whatever reasons.

Is this normal or do I have the right to be angry??
Thanks for payment.
 
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Trond Sollie

Banned User: ignoring Forum Rules, abusive PITA
Joined
Sep 28, 2017
Location
Norway
They are slow

I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting

I think you'll find they've took more of a slating than defending over the years here at CM

Bottom line however is they are a reputable casino and and winnings will be paid within a reasonable time frame. (Longest I've waited with KYC is about 16 hours)

Not their greatest fan right now as the do not ever seem to recognise loyalty so no agenda here either.

Sorry but no one to blame other than yourself for reversing and blowing it back :(
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
I do not get why people defend guts.com

Guts.com sucks, with chat telling me on sunday not to send in documents and withdrawal wiĺl be fine, to then needing documents and then today requesting documents again. This is stalling tactics and I hope they lose customers over shit like this. I sure lost my withdrawals as I today just reversed and blew it all on big bets. After four days of waiting

Yes totally agree like Jono777 before !!! Once your Account is verified with all documents , everything works fast and fine then without any long waiting times . And i can not say anything bad about Depositing/ Withdrawing Money @ Guts :thumbsup:
 

Trond Sollie

Banned User: ignoring Forum Rules, abusive PITA
Joined
Sep 28, 2017
Location
Norway
Well

I realise it is my own fault for reversing withdrawals but the pending time for reviewing kyc is appalling. I do indeed think it has something to do with me winning and they wanting me to reverse. (40 Euro deposit 800 Euro withdrawal). It is simply stalling tactics and in my mind this makes guts a real bad casino
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
I realise it is my own fault for reversing withdrawals but the pending time for reviewing kyc is appalling. I do indeed think it has something to do with me winning and they wanting me to reverse. (40 Euro deposit 800 Euro withdrawal). It is simply stalling tactics and in my mind this makes guts a real bad casino

I know simple how to fix your Problem : Next time before deposit Money in any Casino , check / do the verification Process to 100% so that something like this can not happen
 

Trond Sollie

Banned User: ignoring Forum Rules, abusive PITA
Joined
Sep 28, 2017
Location
Norway
Agh

Now, after five days, all withdrawals reversed and account closed, they email me that my account is verified. I hope this scam fuckers rot
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
I know simple how to fix your Problem : Next time before deposit Money in any Casino , check / do the verification Process to 100% so that something like this can not happen

To be fair that does not work with Guts.

No excuse for player reversing and blowing money that is only himself to blame.

But Guts KYC is a nightmare.

Several months ago i made a small withdrawal and then had to send documents.

I was already verified and had done all the document crap. But they had decided that i needed to verify again. Must have been to do with changing platform or something.

Anyway it took me a bloody week to reverify an already verified account. First time i verified you could get live chat to help and they viewed documents asked to resend and verified whilst on chat. Now its send documents. Wait a day to resend as not acceptible Wait another day to get checked and so on. Took me a week
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
I was already verified and had done all the document crap. But they had decided that i needed to verify again. Must have been to do with changing platform or something.

Anyway it took me a bloody week to reverify an already verified account. First time i verified you could get live chat to help and they viewed documents asked to resend and verified whilst on chat. Now its send documents. Wait a day to resend as not acceptible Wait another day to get checked and so on. Took me a week

This happened to me at Casino Room after i did not played there for a while and at Vera and John also. its nothing casino specific and the Reasons for that verify again again again....:what:

did i also not know till today looks like they make their own rules about verification pfffff :mad::axeman::axeman::axeman:
 

redsfan

Experienced Member
webby
Joined
Aug 16, 2013
Location
bishop auckland
I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that


I can t say any negative things , its the same Way like yours i deal with them .

And for me its the 3rd or 4th best Casinos to play after VS on Rank 1
 

Trond Sollie

Banned User: ignoring Forum Rules, abusive PITA
Joined
Sep 28, 2017
Location
Norway
Well

I saw all this negativity about guts so tried it for myself.

Opened account yesterday and instantly sent my ID. Was told it will be 24 hours so no problem. Account verified at about 10am so put in £200. Played a bit and withdrew £350 by Neteller (NO BONUS) Was in my account after about 6 hours

Cant complain at that

That just goes to show that I was indeed put through stalling tactics. From now on I will verify account first, and then deposit. Because casinos do indeed stall when you have a 25X or more withdrawal pending. Guts.com can suck my dick
 
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maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
... Guts.com can suck my dick

Please re-read the Posting Rules, with particular attention to item 1.5 which says:
Please do not post any messages that are obscene, vulgar, sexually-orientated ...

Other forum members don't appreciate the potty mouth vulgarities, please don't repeat this kind of thing.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Seems unplayable the past 3 hours at guts :(
An hour or 2 of error 500 / error 502 and unable to login at all. came back up, been logged in for the past hour and been dc'd about 20 times, with most spins taking an age. :(
Just a headsup if anyone thinking of a session there - prolly worth trying the site to see how responsive it is before depositing and going through this agony.

As for withdraw process time, cant fault that. Last 4 wd's been processed between 5-30 minutes to visa.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
Yeah Adam, that's why I don't play at Guts as often as I used to. I'm dreading the for ever spinning reels and multiple casino errors. Really, when do they ever learn? Piss poor gaming sessions mean ===> players leaving. Also, the fast play option on their Play 'n Go slots has been disabled and I hate that.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Haha, a fast play option for png? Do you not find PnG take your money at an alarming speed as it is? ;p
 

alexking12k

Dormant Account
Joined
Nov 7, 2013
Location
Los Angeles, CA
Now, after five days, all withdrawals reversed and account closed, they email me that my account is verified. I hope this scam fuckers rot

If it makes you feel any better, I once worked up to $42,000 in winnings and blew it all in less than 24 hours. I even thought about hiring someone to off me after that one.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Been trying to blow a tenner at 0.09p for the last 2hrs. Biggest win of 5.00 and still got 8.50 . Low rollers dream. :notworthy
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
If it makes you feel any better, I once worked up to $42,000 in winnings and blew it all in less than 24 hours. I even thought about hiring someone to off me after that one.

God, I thought I was bad blowing $10,000 in a weekend (back in 2014). The days after suck big time, I know.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Seems unplayable the past 3 hours at guts :(

Try YEARS matey lol.

I was sat here Monday gone WANTING to bust and said to wife, that's it, my once fave casino, no more.

They've even disabled the full screen mode on their Novomatic game which gave me that arcade feeling, enjoyed these sessions, could low roll as low as 0.10p for ages but with AWOL rep's, lag, disconnections etc etc etc, I'll probably not deposit there in a hurry.

Even their promos are shit now, the FS (deposit Mon, get them Tue) are well planned where there is very little chance of any wins / play time, same with their Thursday triple, reloads virtually gone (and they craftily upped WR last time round)

Shame, these had the chance to be in Video slots league, now they are merely second division.
 

alexking12k

Dormant Account
Joined
Nov 7, 2013
Location
Los Angeles, CA
God, I thought I was bad blowing $10,000 in a weekend (back in 2014). The days after suck big time, I know.

In 2011 I blew through $15,000 worth of winnings in one sitting too. Shitty thing about online casinos is that they take so long to pay out that it's almost impossible to cash out your winnings. We get tempted to play more and, before you know it, it's all gone.
 

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