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Guts withdraw process time??

Discussion in 'Casino Complaints - Non-Bonus Issues' started by ktruo10, Jul 17, 2016.

Tags:
    Jul 17, 2016
  1. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    Good day all,

    I been playing on guts regularly and the reason why I play there is cause I heard of the fast withdraw process that it's known for.
    My first withdraw of $900 took about a few hours if I remember correctly. This time I had a big win and I made a withdraw late Friday night. It is now a Sunday night and still nothing. I have also asked them in live chat many times asking them to please process my withdraws. I would get replies of "our account departments will do it asap", one even said "they are busy and will do it on Monday". It seems like they are purposely stalling the process for whatever reasons.

    Is this normal or do I have the right to be angry??
     
  2. Jul 17, 2016
  3. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    If it is really big , maybe they need check something.

    If everything is ok, they will pay for sure. Sometimes over 2300 € withdraws can take 1-2days, if there is something routine checking.

    No worries.

    Or you can try to contact Yits. The Guts rep. He is at monday in Office.
     
  4. Jul 17, 2016
  5. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    well why is it known for it's "FAST PROCESSING TIME", when it's just like the other casinos. i wish people would stop falsely advertising services which are obviously not offered.

    i also requested many times for them to flush my withdraws. it's been 3 nights now, this is ridiculous.

    screw guts, i really dont like it like especially when one of the senior host on saturday daytime saids "the account department is to busy, they do it on monday".

    so pretty much that contradicts what all the other host says "they do as soon as possible". clearly when she said they do it on monday, they weren't planning to even process my withdraw till monday.
    '
    these kind of practises should be stop
    i
     
    2 people like this.
  6. Jul 17, 2016
  7. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Guts has a structure in place as to how much somebody can authorize for payment.

    Simple CS agents - up to 300
    Pitboss - 500
    etc etc.

    Hence i think that there is simply nobody present this weekend who can authorize your high amount and it will be done Monday morning which is usually pretty sharpish between 8.30-9.00am.
     
  8. Jul 17, 2016
  9. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    According to what they have told me, thy have a dedicated department that works 7 days, and your telling me that they don't have at least one person there to authorise the withdraw. I highly doubt that.

    A mate of mine had a huge win before on jackpot city, and in 3 days of the withdraw the money was in his bank. That is jackpot city for crying out loud.

    This is guts supposively one of the best out there. They have no loyalty point system a shitty 10% bonus, like what is there so good bout guts? I thought ok they must of spent there money elsewhere to improve services. Well this is obviously not the case.

    I even tested the water first by making a first withdraw to see what they are like. That was fine but than this time "yeh we are busy right now we do yours as soon as possible" or "we do yours on Monday". That sounds to me like they are being selective.

    Maybe they should change their motto to "guts we are full of shit"

    Well I just want people to know not to bother with guts they are terrible. They had this casino trivia promo going on for 1 month and the leader board score was not updated for over 2 weeks. And each time I ask them they said it be fix by the next day. I ask like everyday for over 1 week "yeh it be fixed by tomorrow guaranteed"

    They are hopeless.

    What's a good proper casino with fast payments ?

    Has anybody else has a big win with guts? Mind sharing your experience?
     
  10. Jul 17, 2016
  11. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    It may also depend on your method of withdrawal. For instance, bank wires might be handled on Mondays as they won't go anywhere anyway if processed on a weekend.

    I don't know how large "large" is. In June I had a withdrawal of 5K processed back to ewallet within a few hours.
     
  12. Jul 17, 2016
  13. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    I used 3 different withdraw method
    1 nettles we
    2 card
    3 bank wire
     
  14. Jul 17, 2016
  15. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    - Guts payment team works 8am - 10pm. Any withdrawals during this time are paid within a few hours, mostly less than 2rs.
    - Other hours - CS agents can pay withdrawals up to 300, pit bosses up to 500, anything else has to wait until the next day.
    - Any withdrawal above 1K needs extra approval. Maybe due to the holiday season they are short staffed and hence the bigger ones are all pushed to Monday.

    Rest assured it will be paid on Monday.

    I am not a super fan of Guts either. They excluded my country from pretty much all promotions but happily take deposits without bonuses. So i help them finance the promos but can't take part.
     
  16. Jul 17, 2016
  17. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    This must be a very nice withdraw indeed! Guts has a policy of paying to last method used, so it may require a more senior staff who does not work weekends to allocate it properly.

    Congratulations and sit tight. I'm sure all will be handled swiftly come Monday.
     
  18. Jul 17, 2016
  19. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I agree, Guts should process all withdrawals very swiftly, including weekends - waiting for more than 48-72 hours is unacceptably by their and pretty anyone's standards here at CM. Also, flushing can only be done by the Accounts Dept. if it involves higher amounts, and apparently they haven't come around to even do that...

    Try Video Slots, they are really fast, so I heard, but I've not managed to find the cashout button yet.:D
     
  20. Jul 17, 2016
  21. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    Well i wish I knew bout this before hand cause I reverse everything already. I know my flaws so I wanted to play where there was fast approval. via word of mouth and forums such as this all I hear is praise bout guts. Mate it's the 3rd night now this is shit mate.
    I definitely won't be coming back to play with them, I still don't know why they get such high praises
     
  22. Jul 17, 2016
  23. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Try Videoslots, Betat or Redbet. Had many big withdrawals between 3K-20K paid in less than 10 minutes - 1 hour, even on weekends.

    The reason why i know about Guts payments is that i had the same issue just 2 months ago. Made 1 withdrawal for 1K during working hours and it was paid in just over 1 hour. Kept playing and managed a second one, slightly over 1K, and it sat there until next day 08.30am, was in my Neteller account at 08.36am.

    Of course I talked as well to CS and got the answers i posted here.
     
  24. Jul 17, 2016
  25. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    Well that is strange, one of my withdraw is being bank process. So they do have the means to do it and they just being stalling on purpose and why couldn't they do my other withdraw as well before I reverse it.

    There pissing me off
     
  26. Jul 17, 2016
  27. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    ..

    I think you need to calm Down. They are not cheating you.

    They will pay it. If there isnt nothing other reasons to be waiting approval..
     
  28. Jul 17, 2016
  29. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    I had a 2k big (for me) win on Thursday - Guts paid that same day .
     
  30. Jul 17, 2016
  31. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    well thats the main problem i know i got a major issue with will power.
    i was expecting them to approve or to flush my withdraw.

    and it seems to me (i may be wrong) but they were purposely stalling.

    now i have almost reverse all my withdraw..
     
  32. Jul 17, 2016
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    No point blaming the casino for your lack of willpower. You could have chosen to take a break for a few days until all is paid.

    You might want to have a look at Rizk casino, they just introduced a LOCK function for withdrawals. That would help you in the future.
     
    1 person likes this.
  34. Jul 17, 2016
  35. nutnut

    nutnut Senior Member

    Occupation:
    IP consultant
    Location:
    england
    So guts was stalling you so you reverse it back and play it.

    So you reverse it back and play it.

    Job done, and not a shred of sympathy. :rolleyes:
     
  36. Jul 17, 2016
  37. ktruo10

    ktruo10 Newbie member

    Occupation:
    Factory hand
    Location:
    Melbourne
    well i know in reality im to blame cause it's my own self control.

    that is why i took measures when playing like looking for a reliable fast processing casino.

    i've read around from this forum that they usually do it within a few hours.

    i even tried a 1st withdraw attempt to his how prompt they are.

    im just disappointed that it took them 3 nights to even look at my withdraw, and trust me i regularly go on chat and ask them.

    mate i love to gamble i know that, but i expect service from them if i play on their casinos.

    all of you should know tactics of the casino's delay delay and chances are the punter will get itchy fingers and reverse.

    i expected more from them, but in the end they are just like all the other mg base casinos minimum 3 days till process finishes.

    well at least the other casino's offers reward and loyalty points. guts you get nothing
     
  38. Jul 18, 2016
  39. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Sorry to say this but i think you have a gambling problem in general. You would have blown the withdrawals by re-depositing at Guts or different casinos because it seems you been on the dreaded 'winners high' where you start chasing even bigger wins until reality sets in and you lost most or all of your withdrawals.

    I can only recommend you to set deposit/loss limits on all your casino accounts to avoid such situations in the future.

    Nothing worse than winning a sizeable amount and then blowing it all back in frustration but please teach yourself some self-control for this kind of situations. Setting-up some limits on your accounts would be a first step.

    You should get paid within the next 5 hours whatever is left of your withdrawals :rolleyes:
     

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