Guts withdraw process time??

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Thanks to the mods for helping me avoid my most aggressive post to date.

I may be lots of things but a monkey is not one of them :mad:
 

goatwack

No deal, tramp
CAG
Joined
Aug 29, 2012
Location
Londonia
Thanks to the mods for helping me avoid my most aggressive post to date.

I may be lots of things but a monkey is not one of them :mad:

Phew, for a minute I thought you were going to call him a nincompoop!

You would have got the hammer for that!
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
just an update on this matter.
im currently in a private convo with yits but his away so cannot attend to my issues.

however. one of my withdraw was approved on the 17th and today is now the 22th. it's now the 5th working business day. it clearly states on the payment section it takes within 1-3 working days, when i ask for updates on live chat some host would say it takes 3-5 days. the host today says now 5-7 days. she also mention something about their bank can't convert australian currency or something. im sure im not the first australian customer to make a withdraw and im sure if it happen it would of happen before and would of been fixed already. why does it have to happen coincidentally when i make a withdraw. like who's the liar now you clown.

to all those that says stop whinging and bitching. well i say i have the bloody right to, i work hard for my money i play on their casino and when i win i expect to get the service that they promote themselves with. whats the point of even paying for deposit fees and withdraw fees when they cannot perform to their expectations.

i also have another isssue with guts regarding not paying me after i won a bet on live baccarat, but i cannot be bothered typing it out and wait till yits replies.
all in all guts is shit box, not a very good gaming experience at all


EDITED by Lotusch because it was inapropriate language.
 
Last edited:

goatwack

No deal, tramp
CAG
Joined
Aug 29, 2012
Location
Londonia
You sir, are a sack of sh*t. :nod::nod:

Good, but for real effect you could go all retro on his ass by calling him ' a sack of wine'. That used to be a real humdinger back in the day! censored
 

ktruo10

Dormant Account
Joined
Apr 19, 2016
Location
busan
sack of sh*t?

oh gzzz so he can abuse me when i just got told off for calling people a monkey.. a monkey is more pleasant than being a piece of sh#T.

anyways i know your sick of me whinging and all, dont even know the point of even having this forum if one cannot voice their opinion.

yes i did not talk to the rep before i made this thread. my bad. im new. but did i msg him and his not being very responsive to my msgs.

im going to leave with this last few pointers.

1) just got an email from guts security

Thank you for the documents sent.

However, in order to complete your account verification we would kindly ask you to upload the following documents to your Guts.com account under “My account” - “KYC”:

- Proof of payment – A screenshot/printscreen of your Neteller profile, with name and Neteller ID visible. PLEASE MAKE A CLEARER SCREENSHOT.



Thank you for your understanding and cooperation.


Kind regards,

Guts Security Team


like how clear can it be? i just print screen and paste. it's not like im on a old computer.


2) about the reverse withdraw.


###
Well ok. Another issue I got
Was it u that put a note for my 3 withdraws 10:26:14 am
So I cannot reverse withdraw it

Krista 10:30:42 am

There is a note in your account yes

### 10:31:24 am

Then how come two of your staff members let me Reverse withdraw when there is a note saying not to
Natalie and fedrick

Krista 10:32:38 am

It seems that Roosa who added that note didnt put it first and thats why it was the last note, which Nathalie and Fredrik didnt notice. Im truly sorry about this ###.


Krista 10:33:01 am

Now I settled it first, so in the future youre not able to reverse your withdrawals anymore



#edited:

trust me i would of love to settle this in private, but after getting nowhere with any of those chat host. i felt like this was the only place left for me to sort this out. sorry for pissing you all off.. bye now
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
You sir, are a sack of sh*t.

Not cool! :mad: You're not making things any better by behaving as badly as the person you are trying to criticise. Comments like that only create hostility and ruin the forum vibe with unnecessary combativeness. Chill a bit and such outbursts will become obvious for the negativity they are. Please aspire to a bit more zen. zen.gif
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Not cool! :mad: You're not making things any better by behaving as badly as the person you are trying to criticise. Comments like that only create hostility and ruin the forum vibe with unnecessary combativeness. Chill a bit and such outbursts will become obvious for the negativity they are. Please aspire to a bit more zen. View attachment 69659

Replied to your PM.

My apologies for my language.
Maybe I typed that reply to quickly and without thinking about it.
It happens sometimes.

Original post edited.
 

Guts - Yits

Dormant account
Joined
Aug 13, 2015
Location
Malta
You're getting refunded, as confirmed in the PM I sent you just now.

That's not because of your kind and gentle disposition. It's cos I believe it needs to happen - cos we broke the promise I made to you. FYI, I would do it without the public bollocking, anyway - it's not cos I'm feeling exposed but it's because I try to be decent and stick to my word - the sum is a lot of money, more than many people in many countries earn in a lifetime, so of course you should get it back. Let's not enter into why on earth you ask for the WD to be reversed, so shortly after finally requesting that you not be allowed to reverse withdrawals any longer.

Once you get that cash confirmed and sent back (looks like you managed sent in a few photos of your required docs that were legible, so I think we are ready to allow withdrawal to all methods) I would appreciate it if you confirm it, politely, on thread for all to see your issue has been resolved.

And please remember that if you feel your gambling is not causing you pleasure and might be making you somewhat irritable, kindly make use of the limitation, cool-off and exclusion programs we have available for you. Ask CS, preferably without peppering the chat or email with the most vicious and colourful expletives (it's more productive and mutual beneficial without them, trust me), to assist you, advise you and/or implement them for you upon request. If you do not feel that this might be an issue for you, then please feel free to pass on this option - I'm just presenting that we believe in reminding people that option is always there for them, as a responsible precaution.

Wishing thee and thine a good day - and kindly saluting the others on thread too (sorry I haven't gone through the whole thing - it's late so apologies for lack of specifics).

BR

Yits

sack of sh*t?

oh gzzz so he can abuse me when i just got told off for calling people a monkey.. a monkey is more pleasant than being a piece of sh#T.

anyways i know your sick of me whinging and all, dont even know the point of even having this forum if one cannot voice their opinion.

yes i did not talk to the rep before i made this thread. my bad. im new. but did i msg him and his not being very responsive to my msgs.

im going to leave with this last few pointers.

1) just got an email from guts security

Thank you for the documents sent.

However, in order to complete your account verification we would kindly ask you to upload the following documents to your Guts.com account under “My account” - “KYC”:

- Proof of payment – A screenshot/printscreen of your Neteller profile, with name and Neteller ID visible. PLEASE MAKE A CLEARER SCREENSHOT.



Thank you for your understanding and cooperation.


Kind regards,

Guts Security Team


like how clear can it be? i just print screen and paste. it's not like im on a old computer.


2) about the reverse withdraw.


###
Well ok. Another issue I got
Was it u that put a note for my 3 withdraws 10:26:14 am
So I cannot reverse withdraw it

Krista 10:30:42 am

There is a note in your account yes

### 10:31:24 am

Then how come two of your staff members let me Reverse withdraw when there is a note saying not to
Natalie and fedrick

Krista 10:32:38 am

It seems that Roosa who added that note didnt put it first and thats why it was the last note, which Nathalie and Fredrik didnt notice. Im truly sorry about this ###.


Krista 10:33:01 am

Now I settled it first, so in the future youre not able to reverse your withdrawals anymore



#edited:

trust me i would of love to settle this in private, but after getting nowhere with any of those chat host. i felt like this was the only place left for me to sort this out. sorry for pissing you all off.. bye now
 

goatwack

No deal, tramp
CAG
Joined
Aug 29, 2012
Location
Londonia
And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.
 

Harry_BKK

Closed Account
Joined
Dec 18, 2014
Location
Balcony
And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.

Probably yes, very likely until he has again something to complain about. :rolleyes:

Pretty sure Guts will see that money again quickly. Judging by his posts he seems to be a heavy gambler with big control issues.
 

Deanna

Senior Member
Joined
Dec 1, 2011
Location
Ohio
Probably yes, very likely until he has again something to complain about. :rolleyes:

Pretty sure Guts will see that money again quickly. Judging by his posts he seems to be a heavy gambler with big control issues.

I'd think they would just ban him. Some people aren't worth the hassle, how do they know a month from now they won't end up back in the same boat - giving money back. I say cut your losses and tell the OP to have a nice day.
 

Harry_BKK

Closed Account
Joined
Dec 18, 2014
Location
Balcony
I'd think they would just ban him. Some people aren't worth the hassle, how do they know a month from now they won't end up back in the same boat - giving money back. I say cut your losses and tell the OP to have a nice day.

Agree but funnily or rather not so funny these kind of players are probably the most profitable ones for the casinos. Hence, maybe worth the hassle.

Seems to be quite a good chunk of money. Although if I look at the minimum wage here in Thailand then it could easily be below $100K for lifetime earnings.
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Yep indeed.

My 'out of here' post was only tongue in cheek with no real meaning or in fact need to post it lol. Does peeve me a little to imagine the smile on this persons face 'I win'

Also when I bend over backwards and make sure I'm polite, respectful, honest etc etc make we think I must be doing something wrong. :eek:

Granted we don't know the full story behind this geezer but their attitude stinks and I would not dream of addressing anyone with the tone and manner they have.

Yits is a good bloke and I feel after a lengthy swim against the tide he has found it more practical to 'give in' to this 'customer' knowing his quest will end in some strong paracetamol and 24 hours straight sleep.

Now about those deposits I made when the site was in Beta mode.....
 

goatwack

No deal, tramp
CAG
Joined
Aug 29, 2012
Location
Londonia
Gonna email every casino I lost at. Which is quite a lot. I will then call them sycophantic baboons and take it from there.

Bit of luck I should have a few grand in the next few hours to fund some more.....losing sessions (goddamit) :(
 

Guts - Yits

Dormant account
Joined
Aug 13, 2015
Location
Malta
I may not be completely in love with mr. Kim at the moment, it's true. BUT - I made a promise that we didn't keep and hence I need to refund him, fair and square.

So it goes...

And that's the last we'll probably hear of the 'complainant'. Who said politeness doesn't get you anywhere!

Actually feel sorry for Guts here, effectively been bullied into relinquishing that money to a gambler who lost and threw their toys out of the pram.

And shouted a lot.
 

Guts - Yits

Dormant account
Joined
Aug 13, 2015
Location
Malta
@ktruo - your refund has been dispatched and is enqueued for the payment provider to send through in full. You should have received a transaction email template confirming this.

I can also confirm that your withdrawal from the 17th of July (UTC) has been processed by the payments gateway 5 days ago, and if not there yet, should arrive at any moment.
 

ktruo10

Dormant Account
Joined
Apr 19, 2016
Location
busan
I said I won't post anymore on this thread but to answer your question. No I have not recieved any email. During the time of these incident I have not recieved any email from any of my queries or follow up. The only email I have recieved was the document requests from your security department and yesterday the game zoom promotion.


[aQUOTE=Guts - Yits;775507]@ktruo - your refund has been dispatched and is enqueued for the payment provider to send through in full. You should have received a transaction email template confirming this.

I can also confirm that your withdrawal from the 17th of July (UTC) has been processed by the payments gateway 5 days ago, and if not there yet, should arrive at any moment.[/QUOTE]
 

rshkrn

Experienced Member
PABnoaccred
Joined
Feb 6, 2010
Location
Asia
any idea who's the guts rep on here - PMed yits but don't think he's checked or replied!
 

Harry_BKK

Closed Account
Joined
Dec 18, 2014
Location
Balcony
any idea who's the guts rep on here - PMed yits but don't think he's checked or replied!

It still is Yits although he promised at some point to assign somebody else to be more active in the forum but that has not happened.

If you don't have an answer in an acceptable time frame then ask Bryan to give him a nudge to wake him up. :D
 

lena1967

Dormant Account
Joined
Jan 1, 2016
Location
london town
Gut withdrawal times

Good day all,

I been playing on guts regularly and the reason why I play there is cause I heard of the fast withdraw process that it's known for.
My first withdraw of $900 took about a few hours if I remember correctly. This time I had a big win and I made a withdraw late Friday night. It is now a Sunday night and still nothing. I have also asked them in live chat many times asking them to please process my withdraws. I would get replies of "our account departments will do it asap", one even said "they are busy and will do it on Monday". It seems like they are purposely stalling the process for whatever reasons.

Is this normal or do I have the right to be angry??

72 hours to check I.d card then another 72 hours to check skrill screen shot !
 

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