GUTS squad promos

[nutnut]

With all due respect YITS, your personal issues should not be brought up on here. You are paid I'm guessing to operate for your company on here, if you have genuine personal issues going on then someone should fill in for you or you take a break from working yourself. I find it all too common reading your posts that every time something goes wrong you start off your posts bringing personal reasons into it.

These have zero impact on the issues people facing and people should not be burdened with it as a excuse to not moan at you.

As for

IMO, no need for PAB. Most of us know what the bet levels for WC promo meant

CLEARLY most didn't know going by this thread, but again your posts come across a lot of time as condescending and a awful attitude in general when dealing with criticism.

 

[nutnut]

A truly cracking post, sadly part of which made my blood boil.

I sometimes feel that some think reps are not human and are mere bots.

They wonder why no-one wants the (extra) rep job

If you can accommodate the following, I'll do the role

* Cover cost of "Get over your fear of Flying crash course"

* 2 Adult and 2 Children plane tickets

* Fully paid for 'full board' accommodation for 4 for 12 months

* Living expenses dosh whilst we settle to cover food, fags, booze etc

Oh yup, we'll need passports too.

Shall I start packing.......

Sorry Jon you have fell for the post.

If you had a issue Amazon or Tesco and the customer service person started a message mentioning personal issues would you feel that is ok?

Of course we have sympathy for someone losing a relative but it should not be posted on here. It is not related at all.

As for no one wanting the job? I'm sure many would take it over the normal jobs most of us do.

 

[Jasminebed]

There is a time honoured tradition to find employees: advertise.

 

[Guts - Yits]

That truly made me smile, thanks Jon. Fags and booze are nice and cheap here, so that's acheivable Let's see what we can do In any case, come visit regardless.

A truly cracking post, sadly part of which made my blood boil.

I sometimes feel that some think reps are not human and are mere bots.

They wonder why no-one wants the (extra) rep job

If you can accommodate the following, I'll do the role

* Cover cost of "Get over your fear of Flying crash course"

* 2 Adult and 2 Children plane tickets

* Fully paid for 'full board' accommodation for 4 for 12 months

* Living expenses dosh whilst we settle to cover food, fags, booze etc

Oh yup, we'll need passports too.

Shall I start packing.......

 

[Guts - Yits]

I apologise if it seems so - it's hard to comm well over forum threads. I stated that I want to help, and will. But I sometimes have a hard time witht he lashings.

But, taken on board. Thanks, really.

With all due respect YITS, your personal issues should not be brought up on here. You are paid I'm guessing to operate for your company on here, if you have genuine personal issues going on then someone should fill in for you or you take a break from working yourself. I find it all too common reading your posts that every time something goes wrong you start off your posts bringing personal reasons into it.

These have zero impact on the issues people facing and people should not be burdened with it as a excuse to not moan at you.

As for CLEARLY most didn't know going by this thread, but again your posts come across a lot of time as condescending and a awful attitude in general when dealing with criticism.

 

[aceking123]

No lag issues to report for 10quid spent to test a few minutes ago hay ho hay ho)

 

[colinsunderland]

Hi all,

IMO, no need for PAB. Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it (I mean that - it's truly understandable). It WILL be resolved. I promise. But, if you want to PAB, and frankly make everything more cumbersome then that is your full right. The PAB will not change my actions, and the planned resolution I am trying to achieve. And the resolution will be satisfactory, I assure you.

That must be the most condescending post I have ever seen on this forum. Saying people are trying it on when YOUR OWN STAFF obviously didn't have a clue is pretty disgusting in my view. Take a look at this screenshot and explain why your staff confirmed they would be £7.50 a spin?

https://www.casinomeister.com/forums/threads/guts-squad-promos.76840/

So presumably your staff were pushing it so that people would spend more, or do you have a different attitude to it when its your staff rather than your customers?

I have very few minutes in the day - please can we all act like adults? Give us time, it will be resolved. Yes, I am admittedly making excuses, but they are true - not lies. When I explained to someone on this thread here via PM that I didn't log in past Sunday because my Aunt died horribly, and alone, of alzheimer's and my mother was devastated beyond description - the reply was ''stop making excuses''!!!! This for a bunch of dead or alive free spins and a huge cash prize that didn't even affect this person? Nor was the person who was actually affected by the error in any way bothered nor angry about my oversight (which I duly corrected, and it cost us quite a bit of dosh). Yet everybody else, who weren't vaguely affected, went absolutely haywire. As if the world was on fire. Please, some balance ladies and gents.

I'll leave you guys to decide if that is a decent action, because to me it feels rather low. I'm curious as to what you guys think about that - any opinions? This is uncalled for IMO - hence I feel forced to say it publicly. It shocked me.

Most the posts in that thread were not people going overboard at all, in fact most thought you would sort it when you were next online, which you did. One or two might have been overstepping, but certainly 'everybody else' is a stretch.
I'm sorry for your loss, and maybe you should have taken a few days off to deal with it, but either popped a message on here to explain you wouldn't be around but would sort it at the end of the week, or got someone else to deal with it in your absence. People would have understood, and certainly I would bet 99% of the forum members wouldn't have responded in the way the person did via PM.

I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.

From what I've seen most 'aggression' as you put it is down to you not replying to pm's, or not doing things in the timescales you say. Obviously someone passing away is going to put things on hold, but this isn't the first time you have said something will be done by xx date and you haven't.

Once someone else can help out rep-ing (is that a word? It is now... ), you can receive double service - but do please make it possible for them to accept the job - because in the last 6 months everyone I have approached has politely declined. If you want things to happen quicker & faster, then help me help you - and then an extra rep will accept the role and everyone involved will benefit enormously. So let's make it possible for him/her to join and serve you guys - we will all be better off.

Tell someone rather than ask? If they are employees then give them the task rather than ask them if they fancy it. I don't see any real aggression to you on any thread on here, frustration certainly, but instead of blaming your customers, you should maybe ask why The Captain, Dan from Videoslots, Ryan AllBritish and 99% of the reps get along perfectly fine with the memberbase on here.

I mean that respectfully - but if furious anger abounds incessantly, I feel I have a right to defend myself and my casino of which I am inordinately proud, not to mention the fantastic colleagues who brighten up my day and make it all possible. We do good work, and we do it for the customers.

Assume it's against protocol for a rep to talk that way, but I am quite the straight talker as you may have noticed - as are you guys Hope it makes sense.

Honestly, if you are angry, step away from the computer and don't reply until you have calmed down, posts in anger don't help. I have done it in the past and when re-reading it later thought it was a bit too much, but then I'm not a rep risking alienating my customer base so doesn't matter as much!

 

[Jono777]

That truly made me smile, thanks Jon. Fags and booze are nice and cheap here, so that's acheivable Let's see what we can do In any case, come visit regardless.

That was the idea, Although I often fail, I do try

Gonna sit this one out now as I was not affected by the Wild Chase or DOA promo so would be unfair for me to comment further.

The peace maker that I am though I do hope this gets sorted amicably so both parties can relax and be happy once more.

 

[Guts - Yits]

Confirmation from CS was a mistake on the organization's part, granted in full. I will honestly refund to an amicable level everyone involved, and forgive the staff member(s) in question as they were probably confused. But again, I do not think the adjective disgusting is the correct one, perhaps confusing, arguable, or opaque might be more appropriate. And that is not only your good right imo, you are very correct to boot.

I do not blame my customers, I like my customers. I just think we are quick to judge, and very harsh. I mean no condescension, and I know you and others are good. There are truly very few bad eggs here, but there is a lot of action, and a lot of harsh talk.

And I cannot force anyone to take this on - but I am trying to find the right person to at least co-rep if possible. I want it to increase the speed of the take ons. And I want players to enjoy our promos, and be treated swiftly and well. And I will always try to correct the wrongs.

Yes, maybe I ought not to have posted in sadness, at least I'm posting though That's a plus side.

That must be the most condescending post I have ever seen on this forum. Saying people are trying it on when YOUR OWN STAFF obviously didn't have a clue is pretty disgusting in my view. Take a look at this screenshot and explain why your staff confirmed they would be £7.50 a spin?

https://www.casinomeister.com/forums/threads/guts-squad-promos.76840/

So presumably your staff were pushing it so that people would spend more, or do you have a different attitude to it when its your staff rather than your customers?



Most the posts in that thread were not people going overboard at all, in fact most thought you would sort it when you were next online, which you did. One or two might have been overstepping, but certainly 'everybody else' is a stretch.
I'm sorry for your loss, and maybe you should have taken a few days off to deal with it, but either popped a message on here to explain you wouldn't be around but would sort it at the end of the week, or got someone else to deal with it in your absence. People would have understood, and certainly I would bet 99% of the forum members wouldn't have responded in the way the person did via PM.


[quote[I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.

From what I've seen most 'aggression' as you put it is down to you not replying to pm's, or not doing things in the timescales you say. Obviously someone passing away is going to put things on hold, but this isn't the first time you have said something will be done by xx date and you haven't.



Tell someone rather than ask? If they are employees then give them the task rather than ask them if they fancy it. I don't see any real aggression to you on any thread on here, frustration certainly, but instead of blaming your customers, you should maybe ask why The Captain, Dan from Videoslots, Ryan AllBritish and 99% of the reps get along perfectly fine with the memberbase on here.



Honestly, if you are angry, step away from the computer and don't reply until you have calmed down, posts in anger don't help. I have done it in the past and when re-reading it later thought it was a bit too much, but then I'm not a rep risking alienating my customer base so doesn't matter as much![/QUOTE]

 

[colinsunderland]

Confirmation from CS was a mistake on the organization's part, granted in full. I will honestly refund to an amicable level everyone involved, and forgive the staff member(s) in question as they were probably confused. But again, I do not think the adjective disgusting is the correct one, perhaps confusing, arguable, or opaque might be more appropriate. And that is not only your good right imo, you are very correct to boot.

Your comment

Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it

clearly reads as if you are saying the customers are trying it on, as they should have known you didn't mean £7.50 per spin. People were questioning the validity of the offer and were told by customer service it was £7.50. I really can't understand how you can possibly think anyone was trying it on when your staff confirmed the amount.
You can't blame customers when they were only going on what the promo stated and then what they were told by support. I'm not saying it wasn't a mistake, I'm not saying it wasn't a genuine mistake but your post reads as if it was the customers, not yours.

Anyway, I'm sure you will get it sorted for everyone so I'll bow out this discussion now

 

[Jasminebed]

Yits has now placed $232.01 in my account (1 cent wagering). This was all I really wanted.

I deeply resent the implications I was trying to put one over on the Casino. The offered what I thought was a good promo, I deposited heavily to meet that wagering, played past the minimum until I was bust. Been a customer at Guts since pretty much day one, so not like I just popped by to take advantage of their mistake.

It's really not much different in value than one Royal Panda just offered of an IPad for 10K value.

Thank you Yits for finally doing right by me.

 

[goatwack]

I have witnessed Yits respond four times today in this thread.

Should have gone to Specsavers

 

[brianmon]

Even though I'm not affected by any Guts promotions, as I don't play there. I'd like to make one suggestion for the future. (this is also to all the other casinos)

Be more transparent with promotions

All it would have taken, was to list the actual value of the spins in the 'Wild Chase' promotion. And there wouldn't have been any problems.

Maybe someone thought they were being clever, by just listing an ambiguous bet level, and thought that stating the actual value, might have tempted less people to participate.
Or maybe the promotion was just put together in a hurry and no one thought of it.

But whatever happened, it's damaged the casino's reputation, and finances.

It's not just the people on CM, who have a platform on which to complain about things.
It's the other customers who may have been pissed off by the promotion, didn't bother complaining about it. But have maybe have stopped depositing because of it.

It's the same as with casinos offering 'super spins' and 'mega spins'. The values of which vary from casino to casino. Some consider 2x minimum stake to be 'super spins', while with others it can be as much as 10x minimum stake.

 

[geordiecolin]

Sorry to hear about your sad loss Yits.

 

[Tirilej]

Who the hell cares btw? It's time to stop being nice now!

 

[Harry_BKK]

Yits,

No.1 - i warned your CS twice about the misleading bet level, and that at the beginning of the promo. Nothing was changed, nothing was done, yet you are are saying that affected players are pushing it. Are you for real? We have a saying: "sweep first in front of your own door before you accuse others".

No.2 - You praise your donuts promotion as something fantastic. Well, for some and for you maybe because: "This Promotion is available for players registered in and residing in the following territories: Australia, Austria, Finland, Germany, Gibraltar, Ireland, Malta, The Netherlands, New Zealand, Norway, Sweden, Switzerland & the United Kingdom. "

The other 95% of the world is getting nothing. Can hardly call that great if you accept cash deposits from most countries yet exclude the majority from your promotions. In essence those players are subsidizing them so you can laud yourself on how fantastic they are. Well, they are simply not.

At least no unreachable Mini cars this time. .... Thankfully i stopped playing at Guts 1 year ago.

Hi all,

IMO, no need for PAB. Most of us know what the bet levels for WC promo meant, but of course it is fair of you to try and push it (I mean that - it's truly understandable). It WILL be resolved. I promise. But, if you want to PAB, and frankly make everything more cumbersome then that is your full right. The PAB will not change my actions, and the planned resolution I am trying to achieve. And the resolution will be satisfactory, I assure you.

I have very few minutes in the day - please can we all act like adults? Give us time, it will be resolved. Yes, I am admittedly making excuses, but they are true - not lies. When I explained to someone on this thread here via PM that I didn't log in past Sunday because my Aunt died horribly, and alone, of alzheimer's and my mother was devastated beyond description - the reply was ''stop making excuses''!!!! This for a bunch of dead or alive free spins and a huge cash prize that didn't even affect this person? Nor was the person who was actually affected by the error in any way bothered nor angry about my oversight (which I duly corrected, and it cost us quite a bit of dosh). Yet everybody else, who weren't vaguely affected, went absolutely haywire. As if the world was on fire. Please, some balance ladies and gents.

I'll leave you guys to decide if that is a decent action, because to me it feels rather low. I'm curious as to what you guys think about that - any opinions? This is uncalled for IMO - hence I feel forced to say it publicly. It shocked me.

I am trying to hand over (or at least have an extra hand in conjunction with me) this rep role. I want someone with more time, who is less sensitive towards harsh aggression directed towards them and can serve you, our respected customers, better on this forum. But because they see all this they are absolutely terrified! I want it to be beneficial for all involved, but you need patience - all will be resolved in time and healthy generosity is always there as a soother. I have often been later than you want, but almost all issues have always been resolved. I even step in and help resolve issues that affect sister brands and other brands on our license, even if I do not represent them.

Once someone else can help out rep-ing (is that a word? It is now... ), you can receive double service - but do please make it possible for them to accept the job - because in the last 6 months everyone I have approached has politely declined. If you want things to happen quicker & faster, then help me help you - and then an extra rep will accept the role and everyone involved will benefit enormously. So let's make it possible for him/her to join and serve you guys - we will all be better off.

I mean that respectfully - but if furious anger abounds incessantly, I feel I have a right to defend myself and my casino of which I am inordinately proud, not to mention the fantastic colleagues who brighten up my day and make it all possible. We do good work, and we do it for the customers.

Assume it's against protocol for a rep to talk that way, but I am quite the straight talker as you may have noticed - as are you guys Hope it makes sense.

More importantly:

The doughnuts that we are all already complaining about are 15 levels to achieve, with a choice of two automatically awarded sets of free spins, higher in value at every level achieved. Bonus funds can be used to progress through the levels, so in theory, you can generate free stuff by using free stuff. There is no lag at present on the site, it has been load tested. Rizk also have a large campaign going out today, that has been approved by our tech team and constantly monitored for load. Extra memory drives have been installed on the central servers, to limit the effects of overly high traffic crossing over and creating lag.

This is a momentous promotion for Guts Casino, as we have finally made it possible to get free spins automatically (without a deposit trigger). We honestly think you will like it. Only the top levels are more ''high-roller'' but they are certainly acheivable for all, especially if lady luck is on your side and boosts your bankroll for extra gaming.

I hope you like, honestly. And frank, constructive feedback isn't just welcome, but positively encouraged. So please do let it come, but if possible on another thread please - one dedicated to the campaign. Please feel free to start it, and we shall take whatever is said on board.

So please, take the free stuff, and provide feedback

P.S. @Wild Chase guys, will check the PM follow up - only two players have actually requested refund via PM, FYI. If you desire such a top-up, then please also PM me and don't only post on thread. Those who have PMed me, I answered initially, and will check shortly. I now need to run over and continue testing and monitoring our promotion. Kindly bear with

Yours respectfully and sincerely,

Yits

 

[Thurman Merch]

Well this escalated quickly

24 hours ago I told my wife I was going out to get milk and this is what I come home to? Deary me.

And I forgot the milk.

 

[geordiecolin]

24 hours ago I told my wife I was going out to get milk and this is what I come home to? Deary me.

And I forgot the milk.

I guess its not so easy catching a Cow on the prairie?

 

[goatwack]

I guess its not so easy catching a Cow on the prairie?

Dairy me Colin. You're pasture sell-by date.

Consider me not amoo-sed

 

[mimi26]

Okbeen playing there today the new promo for the free spins seems to be moving quickly had 5 sets of free spins up to now..........HOWEVER you get a choice of spins and some at are bet level 2 but when you choose them they are at bet level 1

Told CS said they will have an answer for me later

 

[aceking123]

Okbeen playing there today the new promo for the free spins seems to be moving quickly had 5 sets of free spins up to now..........HOWEVER you get a choice of spins and some at are bet level 2 but when you choose them they are at bet level 1

Told CS said they will have an answer for me later

oh nooooo here we go aagin only this time its going to be all guess work as it does not state what you get per filling a doughnut , hope they dont get this wrong .

 

[geordiecolin]

oh nooooo here we go aagin only this time its going to be all guess work as it does not state what you get per filling a doughnut , hope they dont get this wrong .

I hate undefined casino offers because it just creates uncertainty,confusion, bad feeling and conflict. I'm glad that I avoided their xmas and doughnut promo just because of it.
Shame really as I like Guts.

 

[mimi26]

Ok Live chat credited the spins value into my account so hopefully just a blip,

I also received a nice deposit bonus today with 2 x WR, so things are looking up

 

[Dinahnana]

Well I for one and glad that Yits responded on the thread. I understand and condolences to him for losing a loved one and that is the reason why he didn't post sooner. However an earlier post would have quickly diffuse the situation. Again I understand why. Kudos to Yits for putting things right for players but at the same time accusing them of trying to pull a fast one when that is clearly not the case is out of order.

Finally before this whole debacle the main complaints or gripes about Guts were disconnection issue in the games so if those have now been mostly resolved then there shouldn't be any problem finding somebody to co-rep for Guts. We are not ogres; we are reasonable (although we do get worked up from time to time).

In my old job I was given tasks and not asked so no choice was given and if a complaint was made then management stated that the task fell into the job description under "other duties". Maybe if you offered candidates a bonus for being a rep then they would take the job??? Just a thought.

So my condolences to you and your family on your loss Yits. It's always hard when we lose loved ones.