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Guts - ID again?

Discussion in 'Online Casinos' started by PNEFOREVER2, Oct 5, 2017.

    Oct 5, 2017
  1. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    So having had a few months away from gambling recently, I make a deposit at Guts a few weeks ago, been a player there for nearly 3 years, fully verified despite my lack of Photo ID, you can see where this thread is going....

    I make a withdrawal for £170 on the Friday, then I'm asked for ID, obviously I only have the norm, Birth Cert etc, that's fine they tell me just upload them via the website, so I go to upload them but every section is green, stating I'm already verified.

    So I email Guts and msg the rep on here, get no reply whatsoever so play the £170 down to £70 or thereabouts, then leave it in - just in case, sure enough they send the £70 to my skrill on the Monday, but no reply still to my email or my msg to their rep on here (even to this day as far as I can tell) so I naturally assume the ID thing is sorted, they just haven't bothered telling me.

    So I deposit last night and make a WD and when it fails to hit my skrill this morning I get onto live chat, guess what they ask for?

    You guessed it, ID docs.

    What on earth is going on here lately?
     
  2. Oct 5, 2017
  3. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    closed my account for this reason, asking for ID constantly although fully verified, they really have gone an awful site, I would also like to know what on earth happened to them
     
  4. Oct 5, 2017
  5. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    They also never fully verified me when I tried a few months back. I did re upload them after taking new pics. They just kept saying they was blurry and out of focus which they was not. They are I think headed for the rogue pit. It also taken many days for them to even half verify me and they also never even emailed me either. I only knew cos i kept checking by logging in everyday.

    I would just say, play elsewhere people. Plenty of casinos that are 100% better than this dodgy outfit.
     
  6. Oct 5, 2017
  7. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    This is happening to me right now at guts too. My $400 withdrawal has been pending and reversible since late sat nite. They've asked me twice for my documents. Went on CS and they said we've asked you for documents it's been 3 days and 7 hours now. and yes I've sent them in it's been now 3 days and 6 hours and 58 minutes. So rude and obnoxious. Then I say Kurt I was emailing with has all the documents. Apparently he forgot to forward them to finance. The agent says he will forward them. This was yesterday.


    And just checked my emails. Another email requesting my documents.


    I have made a few other withdrawals at guts that they've sent within hours. I thought I was verified but who knows.



    Don't know why they have a high rating with such bad withdrawal times and my withdrawal is reversible.
     
  8. Oct 5, 2017
  9. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    I think CM need to try and get hold of a rep and see what the hell is going on with this establishment. And if they choose not to respond then we all know what happens then!!
     
  10. Oct 5, 2017
  11. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    I have started playing at Guts again since a few months and have been fully verified for years - no issues with withdrawals but these never exceeded the $500 mark during this period - I don't know what would happen if I'd try to withdraw substantial amounts. The above comments are worrying to say the least. Perhaps the rep can join in and explain?
     
  12. Oct 5, 2017
  13. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    I thought the same thing when they asked for documents. I haven't played here in months. And when I did win these last two weeks all withdrawals were 300$.
     
  14. Oct 5, 2017
  15. goatwack

    goatwack Calendar Time for Buddy CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    As if verification wasn't annoying enough already. I hate doing it once nevermind several times at the same site :mad:

    I think casinos know what a chore it is and how we hate waiting, not to mention being impulsive. Combine all those and voilà there go the funds.

    A pretty desperate, low tactic used more and more.....and coming from Guts it doesn't surprise me terribly. They really are like a different outfit now :(
     
  16. Oct 5, 2017
  17. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It sounds like Guts actually should be asked to verify themselves in here again :D
     
  18. Oct 5, 2017
  19. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Serious changes their end, management included, maybe even owners?

    Got asked for Skrill KYC after 4-5 years of weekly deposits there myself :confused:

    Never thought I'd type this but actually prefer Caddell sites these days, if I could break my love for Novo slots, I'd abandon Guts altogether, sad times :(
     
  20. Oct 5, 2017
  21. rosie@guts

    rosie@guts Dormant account

    Occupation:
    CRM Manager
    Location:
    Malta
    Hi guys, I am chatting with our security team as we speak to find out the answers to your questions. I assure you we will get back to you in the next couple of hours with some further details.
    Kind regards,
    Rosie.
     
  22. Oct 5, 2017
  23. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    It always seems when you post Rosie, that you really want to find out things and answer questions. The problem is that you either don't find any answer or that you forget about it.
    You've done it over and over again and then promise it will be better. We need to be able to trust you, so even if it's not the whole world if you came back with an answer within a couple of hours or even tonight, you have to stop making promises you can't keep.

    Next time tell us a week and then the problem might have had time to solve itself anyway.
     
  24. Oct 5, 2017
  25. lockinlove

    lockinlove Staring into the sun PABaccred

    Occupation:
    I work :D
    Location:
    Canada
    Its either they are really bored or its a new stalling tactic. If a site does this to me, I leave and never deposit again and let them know why. You accept my money, accept my documents made payments to me before. What exactly needs to be updated, You know im legit so why?

    Do you want to see if I gained a few more pounds, got some new wrinkles, some grey hair? Or do you hope I become impatient and play it back.

    I choose the 2nd.
     
  26. Oct 6, 2017
  27. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Just for the record my WD was paid out and the issue sorted, I think.

    Remains to be seen if I'll be asked the next WD I make, was told my documents had been lost, which begs a question or 2, A) if my documents were lost are my details safe at Guts? and B) a few weeks ago when I was asked for my ID, when I had £170 pending I was told everyone was being asked for ID again because they had changed payment processor.

    So which is it? My documents have been lost or they changed payment processor?

    Slightly concerning imo.
     
  28. Oct 6, 2017
  29. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    I concur with both trilj and lockin.

    I think they fully are aware what they are doing. And I suspect that when Rosie does reply with an update she will in no doubt say. Oh I do really apologise for the very late reply and she will give some excuse as to why.

    Before saying that this wont happen again and there will no longer be members who get re asked to do ID and or get told their ID was blurry time and time again and also the length of time it takes. I mean I read some cases where ID taken a week at guts to be verified. And that was after the fact they had to resubmit them because of the same reasons they gave me, too blurry etc etc.

    I never even done a withdraw either. Yes I deposited a few times there. But that was stupid of me.

    But I think we all know where guts is headed, there has been a lot of threads about guts the last few months with various problems. And reps who don't appear to be that great at speedy rectifications and solutions.

    So alas we know that when Rosie does return with he belated reply we all know this problem will again arise in the coming weeks and months. I highly guarantee it.

    So don't say I didn't warn you lol
     
  30. Oct 6, 2017
  31. Cyclops

    Cyclops Owner of Americasino.co

    Location:
    Bexhill-On-Sea
    I got a gut feeling

    Well safe to say I won't be depositing with guts it sounds like there in need of a change up with how they do things.
     
  32. Oct 6, 2017
  33. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    To be fair I wouldn't say they're dodgy, not sure if there's new management or whatever (been away from the forum for a while), just think they need to buck up their ideas a little.

    Remember talking to one of their CS staff before my break from gambling and she was proper stroppy with me, majority of their staff are fairly decent but maybe there's a little bit of inexperience in how to run things, just speculation of course.

    Whatever happened to Yits? Wasn't he their rep?
     
  34. Oct 6, 2017
  35. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    yeah but there is a lot of casinos that have pretty poor support staff. the worst ones are the ones that have a live chat and they tell you to email. Because they have no power to do anything. And the ones that do standard replies and repeat the same standard replies over and over. Oh and the ones that never answer your questions and feels like they are bots.

    I also tend to stay well clear of those casinos too.
     
  36. Oct 6, 2017
  37. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    A "minor" change in management and staff, as to how they tried to explain it, turned out to be a major one. And with that the whole pro-player approach went out of the window, well, at least for the not so "profitable" players.

    I don't play there any more, ever since they focus their promos on some countries only and Yits started making his condescending posts but from the threads and posts I read on CM, I would say it all started going downhill when they launched the "Guts Squad". That looks to me like a business decision to focus on medium to high rollers who have a high turnover in the casino, ergo higher losses --> more profit.

    Yits left Guts some time ago, there is a post somewhere with what he's doing now but I can't remember where.
     
  38. Oct 6, 2017
  39. PNEFOREVER2

    PNEFOREVER2 Senior Member MM

    Occupation:
    Parcel Sorter.
    Location:
    Preston,lancs
    Sad to see a once great casino turn out like this, we've seen it before though, 32red before they stopped doing weekend withdrawals (sorry to the 32Red faithful).

    Sometimes it seems like these casinos just turn up on here, grab a few awards then go to shit then claim they were the greatest casino ever then in the small T&C's state (back in 2014 on casinomeister), sure I recall a 32red advert 1 or 2 years ago that did something similar, poor form.

    Always said once 32red and Guts were doing well, "something's going to change as once you're at the top, there's only one way to go", and I was right in both cases, sadly.

    What's wrong with maintaining a certain CS level, being a great casino and not getting greedy and becoming obsessed with profit?
     

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