- Joined
- May 22, 2012
That's exactly why I try to avoid fun play. Hitting the jackpot must suck.
I still feel green now.

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That's exactly why I try to avoid fun play. Hitting the jackpot must suck.

Hi Mark
Both the Mega Fortune and Hall of Gods progressive jackpots are now over €3,000,000 (yes that is a lot of zeros) and we are offering you 40 Free Spins to hit it big. Just make a deposit of €20 or more today and tomorrow at 12pm CET claim 40 free spins on either Mega Fortune OR Hall of Gods just by logging in and launching the game, it is that simple. Why Wait!
Both games feature a Major Progressive Jackpot now over €3,000,000, a free spin feature and wild symbols. Which one will you pick?
Remember, there is no wagering on the free spins and we process withdrawals in under 2 hours. Just 2 great reasons to play at Guts.com
Best of luck,
Ben Clemes

Hi Ben,
Hope you are well.
Got this lovely mail in my e-mail today.
Can you just clarify if I deposit 20 or more today I will qualify for the free spins tomorrow or do I need to deposit 2 days in a row?
Cheers for clarifying.
Mark.
I rarely remember to claim free spins - I'd need pop-up reminders

GUTS ACHE I reckon.
Feel like I donated my 100 bucks to a totally unworthy cause.
No amount of strife. Sure pissed me off.
Been having my share of browser difficulties lately and resorted to installing Firefox simply to try and get some continuity at this GUTS joint - not suspecting others were also having difficuty.
Fav. games that won't load.
Others that don't stay loaded. And me with $3.5k WR to get thru ???
On games giving me 4 or 5 spins then freezing
Sometimes a lil notice saying contact support and quote #2 or somethin
And me ignoring it - because there's No live chat
and me believing trouble's all at my end anyway ..........
How many frickin times did I Refresh the site? Clear cookies. Restart?
GOD KNOWS.
Couldn't get my deposit accepted initially.
So no live chat. And "No reply" emails ...
Overcame that problem eventually by disabling the Chrome browser adblocker
But forced to find another browser.
And 10 hours later - still 1500 bucks worth of WR to go?
In despair wasted most of it on Imm Romance. $2 spins.
Not my style!
Now it's 3am the following day -
and I just ploughed the rest into some silly mermaid game thing.
"Simpler"(?) but hateful...
About to clear out at zero when I remembered I had some free spins to go on Starburst.
Finished that lot (yawn) with $3 in the kitty, put $2 on the next spin and won $40
Thought that meant more WR to worry about.
Set it at $1 spins on auto
A bit later look again and the new info is "No further Bonus" requirement.
So coulda left with $40 huh ?
What a frustrating, demoralising, shitty experience it all was.
Wish I hadn't visited the forum and followed that stupid bloody link here !
And the big welcome 2 bonuses to go?
No Way mate !!!
I had several issues. No bonus, no Starburst freespins. I got through to the support via e-mail, and Guts was really very nice about it, and corrected the mistake. The one thing that puzzled me was how I just could not win. The bonus monies just disappeared, no decent win on any slot. Then the freespins - no "wild" symbol in 50 (!) spins? That was weird.
So I tried Guts a second time, and this time I got to withdraw.
Guts are getting a horrible (undeserved?) rap on the Swedish Flashback Forum.
You do not have permission to view link Log in or register now.
I guess Google can translate?
made me laugh and I got enough also very messy the setup there at their forum. Seems like fun talk for teenagers there to be honest or 16-25 Swedish House MafiaWith offers like that then it's clear that GUTS is rigged WTF??![]()

Most of those members at Flashback does not look like they know what gambling is about? Just seen some of the comments there. Absolute rubbish.
One comment there made me laugh and I got enough also very messy the setup there at their forum. Seems like fun talk for teenagers there to be honest or 16-25 Swedish House Mafia![]()
It's a Swedish forum, and it's huge. Gambling is only one subject of many. Whether or not they understand gambling is not the issue. What is, is that Ben should know about the not-very-nice comments about Guts.

Thanks for the heads upGoogle translate said some nice comments too so hopefully I am breaking even
Thanks again,
Ben
requested witdthraw £2000...
lets see how long it takes...
they are asking for my documents AGAIN (I was already verified, had sent my documents in the past already), but they say they need up to date documents every 6 months???!!
I hope they dont stall the process..
I was wondering about that, why must one send in documents every 6 months? What type of documents are required? At one casino I just sent in my ID card nothing else was needed and some casinos want bills, and if you use neteller they want that info as well. Is all that really necessary?
never mind - no idea why this is in here - it's about GNUF, not GUTS
https://www.casinomeister.com/forums/threads/winner-screenshots.4193/


None of the games will load...is it just me??
Trying to play this past two hours and no joy![]()
no problems here all is ok
Was just about to give it a try but.... A no go for a lot of us UK players.
People know my situation by now here (Typed it loads of times) but as a UK player I have no ID card (They are not given or mandatory), No driving licence (never learnt how to drive) and no Passport (Never been overseas).
Before I made the account I asked support about birth certificate. They claim it cant be used as ID but can be used for proof of address.... WTF? Wouldnt that open the doorway for fraud since the address on the birth certificate may not be the address someone is currently living at. I was under the impression that birth certificate is either accepted as ID at a casino or not accepted at all.
Anyway, terminated live chat, opened an account and instantly self excluded for 1 year just so I know this is somewhere I wont see a penny of my winnings with the ID I currently have (Will never pay to get a passport or driving licence just so I can misuse them by sending them over to satisfy a casino)
Too bad, really wanted to try this place :/.
Edit: and OMG!!!!
Spoke to Michael in chat to start with who told me it can only be accepted as proof of address. I Said I would just sign up, self exclude instantly so in future I wont be able to play or make an account and will remember it's because I don't have required ID to play there.
5 Minutes after opening an account and instantly self excluding on it, I accidentally clicked the start live chat, chat window again and didnt notice. Posted the above here, closed this window and noticed the chat window still open.
This time it was Tony, he asked if I was the person who just asked about birth certificate.... I said yes and he tells me Michael made a mistake and they will actually accept Birth Certificate as identification ("My apologies for the incorrect information we gave you, we can accept birth certificate as a valid form of ID")... Too late now *Facepalm*
Will never pay to get a passport
Quick update.
In just 2 hours withdrawal was processed.
Didnt like the 3 buck fee but as people have said, its superfast payment to card. We shall see....
cant say i approve of you moaning about the 3 bucks i would rather pay 3 bucks for a fast withdrawal than sit & wait hoping that its going to be fast , normal time span for this casino is in under 2 hours thats fast . anyway moving on to your id point at least they helped you & sorted it out for you , so kudos for the team , im aware its hard with photo id![]()
Im not debating this (or moaning since I knew of the $3 fee before I even deposited).... read it properly.
Processing time doesnt matter. Bet-at processes in 4 hours without any fee. They were aslo fine with birth cert and I have played there for quite some time with birth cert.
My point was paying $3 isnt relevant on weather they process your withdrawal on the spot or in 2 weeks time. Its dependant on the processor they use and weather that $3 charge pays for faster processing to my bank.
Now its been processed, it all depends when I get that money hitting the bank to see if its worth the $3 fee. If I dont see money in my bank faster than other casinos who have no fee then it's simple as, the fee has gone into their back pocket.
Look at paypal, now they do instant free withdrawals that his a bank in seconds but previously you could go for a free withdrawal which will take 5 days to hit your bank or pay £5 for a fast withdrawal which will hit your bank in about 1 day.
If the $3 went towards faster withdrawals (So I saw my money within 2 days of it being processed) then fair enough, if it still takes the same amount of time to hit my bank as it does at other reputable casinos (around 5 working days) then it's a ripoff.
we will see what happens but as always. im not afraid to broadcast my findings,
Yes, I see your point, and they would be no quicker than a non-charging casino who process in hours. They are however, a new casino, and have obviously invested heavily to get it off the ground and are maybe not in a position yet to absorb the costs. If you take into account the weekly freespins chucked at you in instantly withdrawable cash once you've played them, then it's a different picture. I paid Guts about 7 fees when I was there, but one day cashed out over 40 quid from gains from a freespins award, so actually finished up on the fees.....
.Now the fee was $3.34 for my 3rd withdrawal (around $100). Any ideas why?
Are there any currency exchange being done with your withdrawal then? Or do you get paid in USD/$?
Definitely a huge thumbs up for Guts. I made my second deposit last night and played for hours. That's the longest playtime I've had in probably 2 years. Made a withdrawal for $175 and had it when I woke up this morning. Only problem I have is that since I made my deposits with Ukash, I had to withdraw the same way instead of to my Skrill account which would have been my preference if I had the choice. I can't split the voucher, so now I have to make a deposit into one casino for the whole amount. Kinda scary for me since I'm a $20-25 depositor at the most lol. Still really really pleased with them. Keep up the amazing job CHEERS![]()
That's interesting. I've made a couple of Ukash deposits at Guts, and I thought I would be able withdraw to Skrill. Of course I should have asked. I guess your option is to re-deposit at another casino that supports Ukash in and Skrill out.
When it comes to actually getting your hands on money, what are you going to do with a voucher?
Perhaps you could comment on this Ben?
Thanks!
That's interesting. I've made a couple of Ukash deposits at Guts, and I thought I would be able withdraw to Skrill. Of course I should have asked. I guess your option is to re-deposit at another casino that supports Ukash in and Skrill out.
When it comes to actually getting your hands on money, what are you going to do with a voucher?
Perhaps you could comment on this Ben?
Thanks!
I don't have any clue of how Guts may calculate their fees. And though I only have one withdrawal with them I went to check the numbers out, and all my activity (Guts <> Bank account) is in NOK.
I withdrew 14.000 NOK/1719,75€, when it hit my bank I got exactly 13.980 NOK, or 1717,29€ - So the fee was 2,46€, and so the numbers were correct for me on my first withdrawal (I see that your 200$ withdrawal had the correct fee deducted aswell).
Maybe Ben have something to add? Dunno if he's back in office yet.
Hi Everyone,
I am kind of back online now and will be back 100% Tuesday. I need to check with Tony our payments guru as I am not 100% sure the policy with UKash. I know that the voucher out thing is new so I am guessing (not 100% sure) that security is taking the same approach as they do with Credit Card withdrawals and the amount withdrawn must be initially the same as the amount deposited via that method and anything over can be withdrawn to another method.
Although, if that is the case I need to get this changed as I cannot see the use of getting loads of UKash vouchers that cannot really be spent.
I will get back to you guys ASAP.
Thanks,
Ben
The withdrawal fee has been setup at €2.50 across the board so when the withdrawal is processed the fee is converted to the players currency via the XE rate at that time.
Sorry for the late reply on this one.
Cheers,
Ben
