Baptism by Fire - success Guts.com is giving it a go

Status
Not open for further replies.
my experience with Guts has been short and sweet up until yesterday. My colleagues and I opened up accounts when we heard of them and played our free spins, then deposited, etc. We have accounts on Mr.Green also and share when there are free spins offers. Both of my colleagues managed to win money and withdraw a couple of hundred. I did a 2nd deposit, grew it up to 100 pounds and it all went in about 5 min

Today they both got free spin bonuses, but I didn't, and was told to deposit if I wanted spins so have decided to leave Guts.com for now. Made me feel less valuable so won't deposit there again. Those are my 2 cents of being on the site for a couple of weeks. Other than that, I had positive experiences there, and quite like the site so cannot say anything bad about them, but this has kinda put me off

Best of luck to everyone else!
 
my experience with Guts has been short and sweet up until yesterday. My colleagues and I opened up accounts when we heard of them and played our free spins, then deposited, etc. We have accounts on Mr.Green also and share when there are free spins offers. Both of my colleagues managed to win money and withdraw a couple of hundred. I did a 2nd deposit, grew it up to 100 pounds and it all went in about 5 min

Today they both got free spin bonuses, but I didn't, and was told to deposit if I wanted spins so have decided to leave Guts.com for now. Made me feel less valuable so won't deposit there again. Those are my 2 cents of being on the site for a couple of weeks. Other than that, I had positive experiences there, and quite like the site so cannot say anything bad about them, but this has kinda put me off

Best of luck to everyone else!

Hi,

Can you please PM your username and also let me know who you spoke to as this does not sound correct. If you deposited then you would have received the free spins the next day, and then another 50 free spins after your 3rd deposit as the promotion states.

Thanks,

Ben
 
hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance :)

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out :( oh poor me :)

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben
 
hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance :)

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out :( oh poor me :)

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben

Hi,

I appreciate your post, I want to make sure everything is 100% with Guts and I get a bit concerned if I see something that may not be right.

Well, if you try Guts again I wish you the best of luck and if you need anything I am just a PM away.

Thanks,

Ben
 
did they perhaps get them yesterday and you asked today?..because free spins are given on Wednesdays.
Otherwise, free spins are at the discretion on the casino and whomever happens to be your manager or CSR at any given time. If I closed my accounts because 'other' people got free spins, I wouldn't have any accounts.
 
Well I'm well in profit there and still got the spins. I forgot about the free spins until reminding myself when reading this thread yesterday, and to my surprise had 10 this week on Fruit Shop (sorry, a dire slot) and got 1.50. I then found I had 50 from last Wed. on egg-o-matic and won over 15 pounds, which then led to a good session on DoA getting to 33 pounds at one point at 18p before busting out.
So, thanks Guts the little free sessions are great in the middle of the week, much appreciated. Didn't cash out, but had some free fun.:thumbsup:
 
Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.
 
Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.

Hi Kidgloves,

Sorry that you did not get the free spins. Support should have given you the option of the £5 or the 50 free spins. It is just that when we add the 50 free spins manually it takes a few hours to be credited and most people want to play right away which is why we give the player the option. It is not really a sweetener that we are offering, it is the actual value of the free spins so players can play the 50 free spins that they were promised.

Thanks,

Ben
 
Has anybody else not received the free spins as part of the sign up promo ?? I didn't get my second set of 50 free spins on Starburst as part of the 3rd initial deposit. After a couple of days I went to support about the issue. I was duly credited £5 which is fine as compensation, but I was rather looking forward to the 'gaming experience' of the 50 spins rather than the financial end result - in short I would have been equally happy even if the end result was less than the £5 that was credited to my account because I'd have had my several minutes of game play time rather than just a sweetener for something that clearly didn't happen, for whatever reason as advertised.

Well surely you can just play the £5 on 50x10p spins on Starburst, the same as the offer and get the 'gaming experience' that way?

The free spins are cash no WR and so was the £5 so I can't see the problem - they made good on the offer.:confused:
 
Hi I just wanted to chime in. I love guts and nominate Ben as manager of the year!:notworthy He is the fastest rep to respond to my pms and I have sent quite a few. I have had a good experience with this casino.:)
 
hi, thanks Ben,

I never made a 3rd deposit so that is why I didn't get another 50 free spins but I was aware of that. My colleagues told me Free Spins on Jack Hammer so went to open the game and found no free spins, then I talked to Tony and he explained everything to me in a clear way.

I don't have a problem with not being offered free spins - they're free - but feel like my colleagues have already become more valuable members, they withdrew hundred of pounds and got free spins, I deposited, got a bonus, won a little bit and proceeded to bring my balance down to €0.24 so I still got a chance :)

Thanks for the quick response and concern. I know Casinos cannot comment on other people's accounts so that's not why I'm saying it, it's just that we all sit across from each other and I felt left out :( oh poor me :)

Maybe I'll deposit again once I get a work bonus but for this month I've already deposited enough there, and it was of no use to me. I hope I don't sound bitter as I'm definately not, but my customer experience has made my mind up for now. I am not writing to get a bonus, simply to explain my choice of Casino.

Thanks again Ben

I wouldn't close my account over not receiving free spins. Betsafe (as an example) are constantly giving away free spins to customers but I'm not on the eligible list of countries so I don't get them. I still play there though.

Guts seems very customer focused: No wagering on free spins, great customer service (live support), fast cash-outs, excellent rep on here: No hassle :thumbsup: You brought up not winning at Guts? I'm not either, Thunder Fist was the last straw I won $6.00 on a $1.20 bet. I ended up withdrawing my original deposit amount and playing at a different casino. My bad session could have easily gone the other way (Dunover's done really well). That's the nature of gambling. Try not to pay too much mind to a few lousy sessions :)
 
Hi,
I'm not going to close my account, I'm just not going to pump any more money there until I get something back, I know it's at the discretion of the casino and they choose who to offer it, maybe it's my nationality, but either way I don't feel as valued there as my colleagues and get more from my money from Mr.Green at the moment so I'll likely deposit there until Guts over some reactivation spins or whatever. I'm very aware how these things work so no hard feelings but from a personal point of view, I'm noy saying Mr Green is a better casino to play at or better than Guts in anyway....and I'm aware of the differences, especially WR. It was just a surprise to not be given them, and in truth, had I not been in the office I'd have probably never known about it :)

Seems like Guts is making everyone happy and having a helpful manager like Ben can make all the difference so best of luck to everyone else.
 
Hi,
I'm not going to close my account, I'm just not going to pump any more money there until I get something back, I know it's at the discretion of the casino and they choose who to offer it, maybe it's my nationality, but either way I don't feel as valued there as my colleagues and get more from my money from Mr.Green at the moment so I'll likely deposit there until Guts over some reactivation spins or whatever. I'm very aware how these things work so no hard feelings but from a personal point of view, I'm noy saying Mr Green is a better casino to play at or better than Guts in anyway....and I'm aware of the differences, especially WR. It was just a surprise to not be given them, and in truth, had I not been in the office I'd have probably never known about it :)

Seems like Guts is making everyone happy and having a helpful manager like Ben can make all the difference so best of luck to everyone else.

*biting tongue*
 
its nice to see more little promos popping up too, reload Wednesdays and Thursday free spins are the new ones i saw at least, :)

the no WR on free spins is awesome, its actually a curse to win really big on free spins and be slapped with a 35 WR or similar and attempt to get any of it out, and then player b comes along wins £5 with his spins then hits the massive win right after that and can make his WR with no issues,

all the earlier niggles with disconnects seem to be gone too for me at least
 
just a heads up to ben, i got another promo mail today for some free spins, when i'm out and about i tend to default to text only versions, the full html version worked fine, but i had to use the web version as i couldnt work out which game had the free spins :) see below :p

10 Free Spins on Jack Hammer


10 Free Spins on Piggy Riches are waiting for you at Guts.com
Email not displaying correctly? Viewit in your browser

Hi,

Log into your Guts account now and claim 5 Free Spinson the latest Netent slot EggOMatic. Simply log into your Guts accountand open EggOMatic where your Free Spins are waiting for you.
 
Well I used all three SUB bonuses at Guts and didn't cash a penny, but of course that's not the casino's fault. Slick design, no disconnection errors, free spins with no WR is generous - thumbs up from me.

Having a quick look at the promotions page and perhaps being a tad pedantic:

"For all new players we are offering 100 free spins on the legendary video slot Starburst, where a single spin has a potential win of 50,000 coins. "

I might be wrong but don't you have to be playing on level 10 to win 50,000 coins on Starburst? Since the free spins are at level 1 and the 50,000 coins are mentioned in the same breath as the free spins it could be construed as being slightly misleading.



... I kind of want to slap myself for even posting something so nitpicky.

EDIT TO ADD: Also, I think the rep's quick and comprehensive responses to this thread are very reassuring.
 
I belive that many people from CM that have registered is mainly because of Ben (at least I did).

@ AC7X

You are right about the Starburst and it is a small error but it's still an error.
 
Seems like Guts are having prob with the ERROR2 code tonight for the MG games, i gave up trying tonight so just cashed out again.
 
Well I used all three SUB bonuses at Guts and didn't cash a penny, but of course that's not the casino's fault. Slick design, no disconnection errors, free spins with no WR is generous - thumbs up from me.

Having a quick look at the promotions page and perhaps being a tad pedantic:

"For all new players we are offering 100 free spins on the legendary video slot Starburst, where a single spin has a potential win of 50,000 coins. "

I might be wrong but don't you have to be playing on level 10 to win 50,000 coins on Starburst? Since the free spins are at level 1 and the 50,000 coins are mentioned in the same breath as the free spins it could be construed as being slightly misleading.



... I kind of want to slap myself for even posting something so nitpicky.

EDIT TO ADD: Also, I think the rep's quick and comprehensive responses to this thread are very reassuring.


No the max of 50 000 coins is the same regardless of bet size , on Starburst 50.000 coins , 50/0.10=500xBet . But of course the free spins are on min bet, so max win then is 50£€$.

Netent always state max win in coins, i wish every provider would just state the max wins in xBet to avoid the confusion.
And i would think the reason they word it like that in the promotion is like any other advert, to make it sound good :p(not that there is anything wrong with that).
 
No the max of 50 000 coins is the same regardless of bet size , on Starburst 50.000 coins , 50/0.10=500xBet . But of course the free spins are on min bet, so max win then is 50£€$.

Netent always state max win in coins, i wish every provider would just state the max wins in xBet to avoid the confusion.
And i would think the reason they word it like that in the promotion is like any other advert, to make it sound good :p(not that there is anything wrong with that).

Yes, the max win is 500x stake regardless of stake (and I agree it would be much less confusing to have it promoted in this way), but the minimum coin size is 0.01p (which is what is played on the free spins) - 50,000 x 0.01p = £500 which is 5,000x stake. The maximum coin win on minimum bet is actually only 5,000 coins (5,000 x 0.01p = £50).

Not a big deal at all but just something I noticed and figured it might be worth mentioning.
 
Yes, the max win is 500x stake regardless of stake (and I agree it would be much less confusing to have it promoted in this way), but the minimum coin size is 0.01p (which is what is played on the free spins) - 50,000 x 0.01p = £500 which is 5,000x stake. The maximum coin win on minimum bet is actually only 5,000 coins (5,000 x 0.01p = £50).

Not a big deal at all but just something I noticed and figured it might be worth mentioning.

You are right, i was wrong on the coins ,Thank you for explaining it properly :thumbsup: .
I agree then that they should change the wording in the promotion.
 
Status
Not open for further replies.

Users who are viewing this thread

Meister Ratings

Back
Top