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Baptism by Fire - success Guts.com is giving it a go

Discussion in 'Online Casinos' started by Casinomeister, May 31, 2013.

Thread Status:
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    May 31, 2013
  1. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Guts.com is going to give it a go.

    Powered by NetEnt, MGS, IGT, and Betsoft - they seem to have it together.

    You can try them out here

    If you have any questions or issues, please don't hesitate to contact their casino rep CasinoBen
     
    21 people like this.
  2. May 31, 2013
  3. amourgirl

    amourgirl Not so Senior Senior Member! mm2

    Occupation:
    Virtual PA
    Location:
    London UK
    Ok, going to brave it and go with the unknown. Providing of course they accept ukash.



    EDIT: Ok, well it was short lived, they do not accept ukash, everything else but! Typical. I will return on Monday to deposit via credit card.
     
  4. May 31, 2013
  5. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Yes, you get quick payouts back to Visa cards, as I can testify after withdrawing over 2.4k. (48 hours). As they expand I believe Ben has stated they will add more payment methods and I think he mentioned UKash in the initial Guts.com thread.

    Well, having had extensive experience of the site, I can't see any reason why they will not be accredited. In fact I know that already they have surpassed the criteria of many casinos which are presently accredited, just by my experiences. :)
     
    2 people like this.
  6. May 31, 2013
  7. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Thanks a lot Bryan for giving Guts the shot at accreditation, I promise you I will not let you or anyone else down.

    As Bryan said if you need anything or have any comments please PM me.

    Thanks again!

    Ben
     
    8 people like this.
  8. May 31, 2013
  9. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Hi Amourgirl,

    Ukash is on its way and we are just waiting for them to approve our paper work then we can go live. I am hoping that next week we will have UKash online, although I said that last week and now I am eating my words. I will call them Monday and just double check the time frame but from an integration point of view we are done and we just need their blessing.

    Thanks,

    Ben
     
  10. May 31, 2013
  11. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    Nice to see Guts Casino in the Baptism section already.

    This should just be formality as Ben and Guts will do great :thumbsup:
     
    3 people like this.
  12. Jun 1, 2013
  13. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Can anyone playing at GUTS confirm if all the problems they were having with disconnects and lag, as well as currency oddities and switching from real money to free play without wanting to, and suchlike, have all been fixed?

    My impression from the other thread was that there was an awful lot that wasn't working too well.
     
    3 people like this.
  14. Jun 1, 2013
  15. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Server was lagging and I was getting disconnected again yesterday. My session wasn't enjoyable at all despite hitting a 300x on DoA and playing exclusively with unexpected bonus money (that's saying a lot).

    IMHO they should have fixed these issues before requesting a Baptism by fire.

    I like you as much as anyone here Ben, I know you're working hard and I really want your casino to succeed, but from a player POV this thing isn't ready yet.
     
    3 people like this.
  16. Jun 1, 2013
  17. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Cheers Balth, I'll pass for now then.

    I'm bemused as to why:

    a) GUTS have asked for a BoF

    and/or

    b) Bryan has granted it

    Given the myriad technical problems that the casino is clearly experiencing.

    A nice, trouble-free experience is right up at the top of my 'must have' list (along with quick payouts) when it comes to online casinos, I really can't be doing with lag, disconnects, or any other technical gremlins. I understand they happen from time to time of course, but when a casino is clearly in the 'not ready yet' category and has ongoing issues, they should stop actively encouraging new players and concentrate on getting stuff fixed IMO.
     
  18. Jun 1, 2013
  19. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    One of the reasons why they are in the Baptism by Fire is so that I can track things that are not working out and take note of what is - that's the sole purpose of it. Plus Casinoben has a track record in the forum - he was the manager of NordicBet who everyone was raving about last year before he moved on. So that was taken into consideration as well.

    If he was prompt, helpful, and responsive then - he will probably be the same way now. Let's see what can be done about "lag time."
     
    2 people like this.
  20. Jun 1, 2013
  21. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Hi Balthazar,

    To be honest the complaints are limited to a few players, and unfortunately you are one of the ones that seems to be the most affected. I have flagged your account with Netent and they are going through all the logs to see what is happening and how to fix it. We also had an issue with Microgaming yesterday as their MIT server went down which affected the majority of Quick Fire operators and although they fixed the servers they said that some players could experience an Error 2 code for up to 48 hours.

    Logging out issues have been fixed as well as the disconnection issues. These were fixed prior to me contacting Bryan.

    Some things are on our side and we have fixed them, other things are on the side of the game suppliers which is out of our hands but we are pushing them.

    Have you contacted support when you get these issues? If you could that would be great as it would help us time stamp the issues when they occur.

    Thanks,

    Ben
     
    2 people like this.
  22. Jun 1, 2013
  23. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Both NetEnt and MGS games were lagging (server response was slow...you could see the little "connect" bar in MGS trying hard to get a response from the server). I played NetEnt at Unibet right after my Guts session and it was running flawlessly so I don't know what's going on.
     
  24. Jun 1, 2013
  25. deucebag

    deucebag Experienced Member PABnononaccred PABnonaccred PABaccred

    Occupation:
    Engineer
    Location:
    cyberspace
    Is there any connection to the old defunct Guts casino from a couple of years back besides the name? Can players who had an account there sign up and get the sign up bonus?
     
  26. Jun 1, 2013
  27. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    Hi,

    No, there is no connection between the Guts of now and the Guts a few years ago. I believe that all of those players migrated to Jetbull but i am not 100% certain. So you are welcome to sign up and get the bonus.

    Thanks,

    Ben
     
    1 person likes this.
  28. Jun 1, 2013
  29. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    The logging out only happened once to me in 20 hours of play - basically lost the game when the reels kept spinning, and there must be a crux moment when the game finally shows the reels stopping just a split second after the default pop-up error box would occur and thus it displays 'free play' even though the game never closed. Normally, 99% of the time it wouldn't go to free play, but just come up with the error box. When it invites you to close the error box the whole browser shuts if you agree; manually closing the game by the 'x' in the top right of it and NOT using the 'close' button in the error box that pops up means your browser stays open. IF you do this though, and attempt to reopen the SAME game it will not work even for one spin. Load a different one however, and it may work OK, although some didn't. Weird.

    I have to say that I get the impression that these games are very heavy on your processor. Next time those who get this problem should (although very frustrating) be patient and shut their PC down for 20 minutes or so and try again. That's one issue I noticed. The other was time of play - the lagging seemed to start around midnight and go on for a few hours, then recover after 4-5 AM GMT, as if the server couldn't quite manage the busy times, if indeed these ARE the busy times?
     
  30. Jun 1, 2013
  31. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    Did you fire up Task Manager to have a look if Windows thought it was under any kind of load?

    I'd be amazed if an online slot could cause any real stress to any even vaguely modern laptop or PC, certainly to an overheating scenario where either the CPU or GPU would feel the need to start to auto-throttle.
     
  32. Jun 1, 2013
  33. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Didn't need to - the Norton Antivirus came up with 'heavy CPU usage' pop-up a few times, but having said that, that only occurred AFTER the slow spinning started.
     
  34. Jun 1, 2013
  35. ChopleyIOM

    ChopleyIOM Hearthstone Addict webby

    Occupation:
    Kobold Geomancer
    Location:
    IOM
    How bizarre, does any particular slot seem to trigger this behaviour? I'll see if I can replicate it on one of the laptops. (You're on a laptop aren't you dunover?)
     
  36. Jun 1, 2013
  37. CasinoBen

    CasinoBen Accredited Casino Representative

    Occupation:
    Managing Director
    Location:
    Marbella
    It is really strange. I just tried on my new laptop, and everything was fine. Then used my old dell and finally on my old net book. I played Starburst, Jack Hammer, EggOMatic (heavy game), Immortal Romance and Bust the Bank. All games were fine, a little lag with EggOMatic on the net book but that game is heavy and the net book is 5 years old. I tested a few other sites and had the same experience with the net book and EggOMatic.

    What is really strange is our integration is the same as what we had at NordicBet and Maxino where the Netent admin plugged into our admin via API. The same with MGS so I am not sure what is causing the spike in CPU usage with Dunover, I can't replicate it.

    Let me contact my head of IT with the "heavy CPU usage" message, maybe this will help.

    Thanks,

    Ben
     
  38. Jun 1, 2013
  39. banditboy2006

    banditboy2006 Experienced Member

    Location:
    uk
    just a quick question before i sign up what are the min i can deposit and withdraw
     
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