Baptism by Fire - success Guts.com is giving it a go

[davidkohcg]

Log in again just down & show my deposit balance return.
I think Ben return my deposit for the software technical error.
Very fair & good support.
Thank you very much!

Hope they get the problem solve soon.
Will try again.

 

[SpinUk]

Hi,

Can you PM me your username please?

Thanks,

Ben

If its any help I was playing last night and the problems began on all (apart from the 3d slots) games at 01:28 gmt.

 

[PaaskeDenmark]

Oh man playing playboy slot really slow spinning reeels. And now getting error 1 code constant

Only me getting this??

 

[PaaskeDenmark]

Oh man playing playboy slot really slow spinning reeels. And now getting error 1 code constant

Only me getting this??

On the bright side I lost my deposit a bit slower than normal Wish I had deposited elsewhere. I was really hoping everything was running perfect now. But seems there are still problems. Not error 2 code that I had in my first session over 1 week ago though....

 

[benmooe]

I love GUTS

Regular free spin promotions, Top notch selection of games and withdrawal back to debit card was processed within 2 mins. No errors when playing anything (Cleopatra, Starburst and Monopoly Dream Life).

Also their live chat support are fantastic at helping out when you need it. Very attentive and don't appear to be helping 10 other members at the same time like other casino live chat supports.

I can't say better than that really

 

[tinybettor]

I would just like to thanks Guts for a super speedy and hassle-free withdrawal process. Managed to make a tidy profit on the new MG Playboy slot and requested a cashout on Monday via bank transfer. Just checked my account Tuesday night and the moneys already in there! Might not be as quick as certain e-wallets but hats off to Ben and the team as that is seriously the fastest bank cashout I have ever had. I am absolutely gobsmacked. I don't think I'll be able to play anywhere else for a while now after this! A big to GUTS

 

[mn001]

Great casino! Nothing bad to say...

 

[dunover]

Well, it seems that Guts overall have ironed out performance lags generally, and give players what they want, ace support and above all integrity as shown in the cashout process. Up there with the established best in my opinion. I'm glad I joined, and it seems most of the others here are.
Maybe other sites seeking accreditation should use this thread as a reference. We need more like this.
All I've got to say. :notworthy

 

[stoney]

So far it's been a very pleasant experience, fast withdrawals (no reversing thank God!!). The only issue I thought I had was with the Betsoft games - my balance was incorrect within the game - the chat host informed me that Betsoft shows the balance in Euros (my account needed changing to reflect the recent Befsoft update).

Also...a good mix of games - especially the IGT slots

 

[The Viking]

Same here gotta say the layout is exellent, the support and fast cashout 2nd to none even though ive not been all that lucky there lately $5000 in and about $2400 out since June 1st, maybe i need to change my games selection

 

[HIGHIQ]

Same here gotta say the layout is exellent, the support and fast cashout 2nd to none even though ive not been all that lucky there lately $5000 in and about $2400 out since June 1st, maybe i need to change my games selection

GUTS is absolute the nuts....

today i cracked my nuts on GUTS, $ 2200 in and couple hours later 0 out..

last few days total 20 hours dead or alive session max 4 wilds.. dang....

silent run runned very silent on my session tonight.,,, dang again...

need some tissues

but one thing is for sure u and your staff taking good care of your costumers

for me absolute number one casino at this moment..

 

[Booo73]

Made my first deposit today at guts. Love the fact they have such a wide variety of games. Didn`t hit a single bonus or free spin but oh well that`s the way it goes. Love this casino so far and am going to re-deposit as soon as I can. CHEERS to Guts :notworthy:notworthy

 

[Booo73]

Oops almost forgot the best part. This is one of the very few casinos offering NetEnt games that I have found that allow me to deposit in Canadian Dollars with no exchange to Euros or Pounds which is a killer on the exchange rate. HUGE PLUS for Canadian players that love NetEnt games!!!!

 

[Orbmail]

message to say that there may be some lag on games has disappeared but error 2 remains every 10-20 spins, as does log offs, makes playing at guts hard, shame as the layout is up there with the best...

 

[CasinoBen]

message to say that there may be some lag on games has disappeared but error 2 remains every 10-20 spins, as does log offs, makes playing at guts hard, shame as the layout is up there with the best...

Hi Orbmail,

We did an update yesterday morning and it seems that the auto message was removed. We are still doing DB work between 2am and 4am CET, sorry, you should have been notified. Please PM me your username if you get a chance.

Thanks,

Ben

 

[dks17]

have rarely played MG slots over the last few months but got an email with a reload bonus so made made my first deposit at guts in a while and unfortunately i keep getting the error 2 message. Its a shame because i really like to layout of the casino, they pay fast and ben is a top notch rep but the constant errors and lag times are really frustrating

 

[peezo13]

I love this casino and its quickly becoming one of my favorites but i must say im extremely unimpressed with the length of time it takes to pay back to my debit card. Its been 4 working days and ive still not received my withdrawal. It takes no more than 48 hours to receive my money when i withdraw back to my debit card at 'heypoker'

Can you please look into this Ben

Thanks

 

[lotusch]

Registered today as they have a great selection of games.
Also running dry on a few casino's lately so hopefully Guts will be a nice new addition to my fav. casino's.
Will give this casino try this afternoon

Mark.

 

[CasinoBen]

I love this casino and its quickly becoming one of my favorites but i must say im extremely unimpressed with the length of time it takes to pay back to my debit card. Its been 4 working days and ive still not received my withdrawal. It takes no more than 48 hours to receive my money when i withdraw back to my debit card at 'heypoker'

Can you please look into this Ben

Thanks

Hi, Can you email me what withdrawal you mean as that would help with the investigation. Other than the withdrawals I see from the last 24 hours the only other withdrawal that I see recently was requested on the 10th at 10am, processed by lunch and it has left our account. How long did the other withdrawals take to get to your account?

Thanks,

Ben

 

[The Viking]

Ive had no prob with lag and error, until yesterday, dont know if the 100% on offer and the free spins can be at fault ? more peeps then usual playing ?

have rarely played MG slots over the last few months but got an email with a reload bonus so made made my first deposit at guts in a while and unfortunately i keep getting the error 2 message. Its a shame because i really like to layout of the casino, they pay fast and ben is a top notch rep but the constant errors and lag times are really frustrating

 

[dks17]

Ive had no prob with lag and error, until yesterday, dont know if the 100% on offer and the free spins can be at fault ? more peeps then usual playing ?

could be possible i guess. whatever the issue is though it would be awesome if it could be resolved because i really like playing at guts but getting an error 2 message consistently every 10-15 spins (which is what has happened to me through my whole session) makes for a really frustrating time . on the positive side my session has probably lasted twice as long because i have to keep reloading the games so perhaps i should look at it as getting twice as much bang for my buck

 

[incrediblestuff]

could be possible i guess. whatever the issue is though it would be awesome if it could be resolved because i really like playing at guts but getting an error 2 message consistently every 10-15 spins (which is what has happened to me through my whole session) makes for a really frustrating time . on the positive side my session has probably lasted twice as long because i have to keep reloading the games so perhaps i should look at it as getting twice as much bang for my buck

Gotta love positive thinking!

I have taken up the complete welcome bonus, and since then enjoyed several freespin promo's, all that time i have only in one session (the first) experienced the reported error.

There was also another bug, at where small 0.something balances gave a time out/boot, but that has in approximately a total of 8 sessions only occured twice. (4 deposiits, 4 Free spin promos, the latter being somewhat shorter ^.^)

That's about the only negative i could find.
Support, i have only tested twice, but that was plenty to confirm swift, friendly and professional help.
Ben of course has been sublime in his efforts to please me, explain the nature of the error(s) and solved everything as quick as possible to my full content.

The promo's are plenty, and are all with good T&C's, especially the no W/R Free-spins!
Like i previously mentioned, i am also very pleased with the lay-out and navigability of the site, and the games offered, which makes my final verdict an absolute must have add-on to anyones list of casinos.

Granted i haven't been lucky enough to test the 2-hour cashout goal, but i did read that almost everyone was paid within that perimeter so i'll trust that this is O.K.

Thanks Ben for enriching my list of places to go ^.^

When is the end of the Baptism?

I am ready to celebrate!

 

[Booo73]

I was just playing my sign up free spins and winnings and kept getting errors too. Very frustrating but no doubt it will all be solved soon.

 

[lotusch]

I signed up today and made my first deposit.
Website looks great,easy to navigate and tons of slots to play which is a big + for me.
Only minus was the amount of errors I got,error code 2 on a few games.
If those are being resolved I will defo come back for some more action.

Overall defo a place I will return.

 

[Orbmail]

Hi Ben, issue appears to be resolved, tried the games that had the issues Saturday morning and no error messages or log offs, back in business, really good support too, thanks

 

[Jasminebed]

Made my first withdrawal from Guts a few hours ago, and it's in my Skrill just now.

Don't much like paying a fee to withdraw though. Unsure if it's a flat fee or a percentage.

I know to give us so many other great stuff like NoWR free spins, you need to watch costs. But maybe one weekly or even monthly like sportsbook would be good, or a rebate at month end if you have a certain volume, or are not up overall or something?

It was a rather odd amount, I'm wondering if maybe it was converted from Euros?

 

[homerbert]

Made my first withdrawal from Guts a few hours ago, and it's in my Skrill just now.

Don't much like paying a fee to withdraw though. Unsure if it's a flat fee or a percentage.

I know to give us so many other great stuff like NoWR free spins, you need to watch costs. But maybe one weekly or even monthly like sportsbook would be good, or a rebate at month end if you have a certain volume, or are not up overall or something?

It was a rather odd amount, I'm wondering if maybe it was converted from Euros?

Hi, they taking 2.5 euro every withdrawal, no more than that. Not big amount for highrollers, but for lowrollers is a big i think. I am sure they will remove it in future

 

[PaaskeDenmark]

Just wanted to say big thanks to Ben for last week. He returned my last deposit after having several issues with play that day. He also got it looked into and came back with very good explanation

So big thumbs up to Guts and Ben despite I am still waiting for luck and for my first withdrawal

 

[ChopleyIOM]

Just wanted to say big thanks to Ben for last week. He returned my last deposit after having several issues with play that day. He also got it looked into and came back with very good explanation

That's all very well and good but we're still hearing too many stories of problematic sessions for my liking, which appear to be investigated and/or compensated on an individual basis - for me to play at GUTS I'd want to know that these problems are sorted out full stop.

Ben does appear to be doing an excellent CS job, but I'd rather not put myself in a position where a session got ruined with lag and disconnects in the first place.

 

[Balthazar]

That's all very well and good but we're still hearing too many stories of problematic sessions for my liking, which appear to be investigated and/or compensated on an individual basis - for me to play at GUTS I'd want to know that these problems are sorted out full stop.

Ben does appear to be doing an excellent CS job, but I'd rather not put myself in a position where a session got ruined with lag and disconnects in the first place.

TBH I got some free spins a couple of days ago. Everything went well for the free spins but I had a very hard time playing the winnings on another slot. Lags and disconnects and errors. Same old same old. Switched to another NetEnt casino and everything went well, as usual. It's a shame, really.

At this point, they'll have to look into hardware issues. It's not normal that they have the exact same problem since day 1.

 

[007sam]

Played

I just played in guts or an hour or so with no problems at all....... Played thunderstruck 2 and bit on playboy....

 

[PaaskeDenmark]

TBH I got some free spins a couple of days ago. Everything went well for the free spins but I had a very hard time playing the winnings on another slot. Lags and disconnects and errors. Same old same old. Switched to another NetEnt casino and everything went well, as usual. It's a shame, really.

At this point, they'll have to look into hardware issues. It's not normal that they have the exact same problem since day 1.

Could it not be due to overload of new players and also maybe amount of games? Guts are far ahead with amounts of games compared to lot other casinos of same type

 

[tinybettor]

Lag has been unbearable for my last session or two. Normally I'm fine with a second or two of lag but when you constantly get chunks of spins that take 4-6 seconds each to complete with some spinning indefinitely then you can only be patient for so long. Like I said earlier I love Guts because of their service, payouts and design but when you don't know whether the session will be a smooth one or not then it really impacts the overall experience.
Just hope the technical issues can be resolved swiftly as everything else is top notch.

 

[The Viking]

Just played there today, no lag, no glitch, had a blast

 

[miso]

Could it not be due to overload of new players and also maybe amount of games? Guts are far ahead with amounts of games compared to lot other casinos of same type

You might be right Paaske, got a fibre broadband couple of days ago, every casino smooth, except Jetbull (600 slots).
Tried every browser, awful lag... but at least the playtime tripled
(Of course this is not a complaint about Jetbull, they are a great casino, don`t want to discourage anyone, you know what I mean)

But since this is a Guts thread, just want to give them thumbs up. Yet to make a withdrawal, but they seem to be on a good track.
And no wagering free spins are great

 

[Jasminebed]

I almost forgot I had some freespins! But I went to log in, and game is not available. Since they are only valid for a short period (less than 24 hours), I'll try to try again. I started this post over an hour ago, and after this I probably won't have another chance while they are active.

Still unavailable.

Not much incentive to try again for another day, the whole point of running such promos I think?

Best of luck to anyone that got the spins. I do like promos like this, but not if I need to spend 12 hours hoping the game becomes available. For me, it's daytime hours, not an evening's leisure where I have more time.

 

[Jasminebed]

Update:

Did manage to get in and play them. Also got a pm from Ben, suggesting if there are issues to try logging out if I've been inactive, or contact support.

Now how on the ball is that? I haven't even had time to comb my hair, better go before it dries like this.

 

[manfreid88]

... and when everything is not as it seems at Guts casino

So I have decided to make my first (test) deposit in Guts casino. After I have talked with a CSR from there who told me that I can register and deposit right away, I said that I could send the documents right at that moment, however he told me that is not necessary right away. So I said ok and I have made my first deposit.

I jump right away on TDK game and place my first bet when... surprise!!! My account is locked and the deposit amount dissapeared from my account. So I gently access their chat again and now they are telling me that, well, the documents are required.

I was thinking they must be kiddin', I wanted to send them, they told me is not necessary atm and now they say it is mandatory.

I don't think this is professional at all and also it is just mocking with players.

I have sent the documents and now probably I will wait a million years for them to be approuved.

 

[CasinoBen]

So I have decided to make my first (test) deposit in Guts casino. After I have talked with a CSR from there who told me that I can register and deposit right away, I said that I could send the documents right at that moment, however he told me that is not necessary right away. So I said ok and I have made my first deposit.

I jump right away on TDK game and place my first bet when... surprise!!! My account is locked and the deposit amount dissapeared from my account. So I gently access their chat again and now they are telling me that, well, the documents are required.

I was thinking they must be kiddin', I wanted to send them, they told me is not necessary atm and now they say it is mandatory.

I don't think this is professional at all and also it is just mocking with players.

I have sent the documents and now probably I will wait a million years for them to be approuved.

Hi,

Can you PM me your username please? Sounds strange as there would be no real reason to lock your account and I am 100% sure we would not remove your balance or your balance was removed as I would need to approve it. If you did submit docs then it will not take a million years, we usually do it within the hour. If we requested documents there is a reason and we don't mock with players.

Thanks,

Ben

 

[manfreid88]

I'll wait

Hi,

Can you PM me your username please? Sounds strange as there would be no real reason to lock your account and I am 100% sure we would not remove your balance or your balance was removed as I would need to approve it. If you did submit docs then it will not take a million years, we usually do it within the hour. If we requested documents there is a reason and we don't mock with players.

Thanks,

Ben

Well, I can see that the response was quick. I have PM'd you and now I am waiting. However, I can see 0 in my ballance so except the fact that I have suddenly forgot how to read the numbers, I am sure that it was removed ) However, no probs, hope that the sit will be solved and I am sure that it will be solved- I have checked the prev activities you had on CM. Sorry if I was a little bit... angry earlier.

 

[manfreid88]

Solved

Everything is solved now. Thank you Ben.

 

[manfreid88]

So now a form is needed

This is the first time when an online casino sends and asks me to fill a form in order to use a debit card. It seems that a scanned copy of your card (front and back) is too mainstream. And so from an excellent appreciation regarding Guts casino I have ended up to a "never play there" perspective.

Ben, thank you for your help so far, however sending that form was just... sort of humiliating.

 

[CasinoBen]

This is the first time when an online casino sends and asks me to fill a form in order to use a debit card. It seems that a scanned copy of your card (front and back) is too mainstream. And so from an excellent appreciation regarding Guts casino I have ended up to a "never play there" perspective.

Ben, thank you for your help so far, however sending that form was just... sort of humiliating.

Hi,

I am sorry if you feel humiliated, that was never the intention of course and my payments staff are just following procedures. I am sure that if you complete the form you will find Guts experience a good one.

Thanks,

Ben

 

[The Viking]

So i guess you have never withdrawn from a and RTG casino before ? ( i know Guts is not one) as every single one of them asks you to fill out a form
when you withdraw, even to an e wallet well at least thats my experience with them

This is the first time when an online casino sends and asks me to fill a form in order to use a debit card. It seems that a scanned copy of your card (front and back) is too mainstream. And so from an excellent appreciation regarding Guts casino I have ended up to a "never play there" perspective.

Ben, thank you for your help so far, however sending that form was just... sort of humiliating.

 

[dunover]

Yep, I had to fill in one for iNetbet. What's the big deal?

They haven't asked you to photocopy your todger for crying out loud!

 

[akrus88]

I can understand the frustration. I was stunned when I made my first withdrawal from rtg and was asked for that fax back form. "Oh my god, bull****. Im never gonna see my money. Those fuc***". But nowadays it is not a big deal .

 

[CasinoBen]

I can understand the frustration. I was stunned when I made my first withdrawal from rtg and was asked for that fax back form. "Oh my god, bull****. Im never gonna see my money. Those fuc***". But nowadays it is not a big deal .

In all honesty we only ask for the form in certain circumstances. Without too many details, the player in question registered from one country and deposited with a card registered from another country. Not a big deal of course and it happens time to time, but when it does happen we need to be extra careful.

Have a nice Wednesday everyone,

Ben

 

[manfreid88]

Indeed, however...

In all honesty we only ask for the form in certain circumstances. Without too many details, the player in question registered from one country and deposited with a card registered from another country. Not a big deal of course and it happens time to time, but when it does happen we need to be extra careful.

Have a nice Wednesday everyone,

Ben

... the card was registered on my name and I have deposited from another country with a card registered in the country where I am a citizen, not resident. And from the statement I have sent it was obvious that the card was mine.

However, I have closed my account in Guts and I don't think I will ever play in this kind of casinos.

Good day

 

[CasinoBen]

... the card was registered on my name and I have deposited from another country with a card registered in the country where I am a citizen, not resident. And from the statement I have sent it was obvious that the card was mine.

However, I have closed my account in Guts and I don't think I will ever play in this kind of casinos.

Good day

Well you registered in one country and the card was registered from another country which is why it was flagged.

Sorry that you feel this way and the best of luck wherever you decide to play.

Have a great day,

Ben

 

[manfreid88]

To end this on a positive note...

I recommend that casinos should ask in the future for a DNA sample, the fingerprints and a retina scan from their customers... just to be sure.

Just sayin'....