Baptism by Fire - success Guts.com is giving it a go

[CasinoBen]

Guts casino down again today after disconnect when I playing Dead & Alive slots.
Play yesterday everything ok.
I thought all technical issue have been solve.

Every Monday between 8am and 9am we have a service window. We have a yellow notice on the site notifying players that there will be interruptions during this time which is displayed from 7am CET.

Thanks,

Ben

 

[incrediblestuff]

So just to summarize a few things about Guts since their launch, Baptism by Fire, and accreditation:

Great support was there from the start, and still is: in my personal experience they got better (more knowledgeable)
Great management since the start, thanks Ben!

Payout speeds are as promised in my personal experience, and thanks to some lucky streak in Guts, been testing several of those options over the course of the last three days, most paid in 20 minutes, well under the time that is advertised.

Forum activity/presence, and response time of the rep is still at the same level, which is excellent.

Personally, in all my playtime, i have experienced under ten disconnects since joining, so nothing that i didn't experience in any other flash based browser casino.

The fact they do have a few more Games then most of my favourites is the icing on the cake!

That and the layout of the site, mixed with a bit of an overkill of Guts winner screenshots lately, inclined me to say again thank you for raising the bar mate, i hope Guts will prosper for a long time to come!
Hats off Ben and Guts-team

 

[jimbler]

One deposit and done for me. 10 seconds per spin, talked to support and apparently I'm the first person that's had this problem. I uninstalled and reinstalled flash, but it's still the same. So frustrating. I wish I'd just stuck with 32 Red :-(

It may take me a month for me to clear the bonus.....

 

[CasinoBen]

One deposit and done for me. 10 seconds per spin, talked to support and apparently I'm the first person that's had this problem. I uninstalled and reinstalled flash, but it's still the same. So frustrating. I wish I'd just stuck with 32 Red :-(

It may take me a month for me to clear the bonus.....

Hi Jimbler,

Just send you a PM.

Cheers,

Ben

 

[jimbler]

^ Just sent you an email. Thanks for the incredibly quick response.

The problem is probably on my end somewhere, but I don't know where. I'm on an 100Mbps Cable internet plan, so the speed should be fine.

It's probably got something to do with flash or something. However, I've tried it on both Firefox and Chrome, and the lag is still there with both of them. :shrug:

Edit - Lag is with the Microgaming games that I've tried. Dead or Alive seems to be ok...

 

[CasinoBen]

^ Just sent you an email. Thanks for the incredibly quick response.

The problem is probably on my end somewhere, but I don't know where. I'm on an 100Mbps Cable internet plan, so the speed should be fine.

It's probably got something to do with flash or something. However, I've tried it on both Firefox and Chrome, and the lag is still there with both of them. :shrug:

Edit - Lag is with the Microgaming games that I've tried. Dead or Alive seems to be ok...

Your welcome . Thank you for letting me know of the problem.

Yes, we just found out that MGS is performing a maintenance which should not have affected anything but of course it has. There is nothing wrong on your end

Thanks a lot,

Ben

 

[lotusch]

Your welcome . T

Yes, we just found out that MGS is performing a maintenance

Hi Ben,

Did this maintenance also include fixing Playboy?

Hahaha,you know my story!

So couldn't resist to reply on your post..


Still in my top 3 casino's offcourse!!!

 

[jimbler]

Thanks. It gives me a chance to try out some of the non-Microgaming games that I've never played until they sort it out.

 

[CasinoBen]

Hi Ben,

Did this maintenance also include fixing Playboy?

Hahaha,you know my story!

So couldn't resist to reply on your post..


Still in my top 3 casino's offcourse!!!

 

[refre]

I've been experiencing slow spins today, as well.
Some took 10 seconds or more to complete.
Luckily I did not get the time out error I have been getting elsewhere.
So at least there was no need to restart the game.

Freddy

 

[HIGHIQ]

One deposit and done for me. 10 seconds per spin, talked to support and apparently I'm the first person that's had this problem. I uninstalled and reinstalled flash, but it's still the same. So frustrating. I wish I'd just stuck with 32 Red :-(

It may take me a month for me to clear the bonus.....

Flash games have allways having problem with disconnection and slow spin sometimes its not only at GUTS i have seen everywhere...that is something its not his fault..

but u cant find no where the service that Ben is offering.. for me that is more important

 

[lotusch]

Ben I am having a lot of issues on Guts tonight.
Website seems slow,was offline for a bit and MGS games give me errorcode 0 all the time.
Is there an y issues ongoing?


Mark.

EDIT: And an error 1 code now also.

 

[CasinoBen]

Ben I am having a lot of issues on Guts tonight.
Website seems slow,was offline for a bit and MGS games give me errorcode 0 all the time.
Is there an y issues ongoing?


Mark.

EDIT: And an error 1 code now also.

Hi Mark,

We have been having issues with MGS all afternoon, we isolated it on their side and I was hoping for an update by now but I have not had an update yet. As soon as I hear something I will update the thread.

Thanks,

Ben

 

[lotusch]

Hi Ben,ok thanks.
I spoke to chat as well and they told me the same so no worries.
Thanks for super quick withdrawal as my money was in my Skrill account 15 mins after withdrawal request!
That's what I call speedy payout service!

Also sent some back to my CC to get that out of the way.

A decent night for me on Guts sofar!

Cheers,

Mark.

 

[lotusch]

Yes, we just found out that MGS is performing a maintenance...
Ben

Well Ben at least it seems the maintanance did Playboy and Sweet Harvest very good...
€1000.00 profit tonight on Guts,awesome and thanks a mil,also for superfast payouts!

OMG,Sweet harvest can pay wilds also in free spins!

Thanks,

Mark.

 

[PaaskeDenmark]

I just wanted to say BIG thanks for 25 free spins on Secret of the stones. Which were given today in email from Ben they send out.

I feel credit is where credit is due. I have been quite negative towards Guts lately that I never win on any free spins i get.

So here is my praise which you have to remember as a player. Its fine being negative or give critics or having a bad day or maybe time loosing streak at a Casino. But when something good happens remember that as well

So THANKS Ben / Guts also big thanks for Comps I have had in past after many deposits and never near cashouts.

I think my time might be soon

Still some spins to go but sure this 5 of a kind was nice. And also biggest wins on freebies (free spins) I have had a Guts. So sorry for my silly comments about free spins etc. :notworthy

PS cant stop thinking IF yes IF wild had been top left corner. And the red middle 1st reel and 5th reel that would had been some spin/win

 

[LondonDJ]

had a bit of luck at GUTS myself recently...

My best ever cashout. Hit this on Sweet Harvest off a £4 spin:



Was absolutely buzzing. Then I was messing around on a funny roulette variant and I hit this:



Great stuff, and great to know that you'll have no problem getting paid! The money should hit my account tomorrow and I have already drawn up a healthy Christmas list...

Well done Ben and the team there. Thanks for the great service.

 

[lotusch]

Your Sweet Harvest win rocks!
Biggest win I have ever seen on it...Nice one buddy!

 

[davidkohcg]

Thank you Ben for the 25 free spins on Secret of the stones.
Not much luck playing these 2 days but manage to get back my own balance at last spin at TDK & withdrawal.Happy to see someone win.

 

[wigan rl]

I had a problem when trying to sign up when they first opened so i sent Ben a pm and he was very quick to reply and sorted the situation out asap

Made a deposit yesterday using debit card which had a 75p charge for a £30 deposit which is a little meh but i don't mind paying it for the cs you get

Game choice is up there i was struggling which game to choose from cause they have so many games i like (if they got wms games on i don't think i'd play anywhere else)

Overall like this casino and the cs is the best i've had keep up the good work

 

[jimbler]

Well I've had a great start here. Deposited $100 and withdrew $400 (should have been $800, but I got greedy). Then I deposited $200, and am in the process of withdrawing $800 now.

The first withdrawal was really quick, and customer support has been excellent so far.

I'm also liking all the new games as I only ever play at 32Red as a Club Rouge member. I can see myself splitting time between these two Casino's now.

 

[lotusch]

Hey Ben and team,

Thanks for the 15 freespins on Gonzo today.
Won about 3 quid but it is the thought that counts!
Will keep thanking casino's who send freespins without even having to deposit.
Awesome!



Much appreciated,

Mark.

 

[CasinoBen]

Well I've had a great start here. Deposited $100 and withdrew $400 (should have been $800, but I got greedy). Then I deposited $200, and am in the process of withdrawing $800 now.

The first withdrawal was really quick, and customer support has been excellent so far.

I'm also liking all the new games as I only ever play at 32Red as a Club Rouge member. I can see myself splitting time between these two Casino's now.

Hi Jimbler,

Glad to hear about your withdrawals and thank you for your kind comments about the support team, it is great to hear and I know the team really appreciates the kind comments.

If you need anything in the future please let me know.

Ben

 

[ChopleyIOM]

Well I decided to give GUTS a go today and jumped in with both feet, deposited the maximum £100 for the first of the SUBs and didn't do too well, a nice little early raise on 300 Shields (increased my balance from £200 to £220) was completely annihilated by DoA at 18p spins (and I had 300 Shields bomb out on me with the generic CASINO ERROR you get on Quickfire), which took the full £220 with IIRC a single win in the 100x stake category.

I didn't mind that so much, I know that DoA is an insane monster, and that's how it rolls. What I did mind was the multiple disconnects, slow spins, error screens, timeouts, and then having to reset my coin size and autoplay settings every time this happened when I had to reload the game.

I tried a different PC and also different browsers, but in reality I knew full well it was connection problems to GUTS that was the issue, I barrelled through 120K+ spins at 3Dice in June to win their Slotsmeister competition and my PC/internet connection never missed a beat for the duration of a month's solid slotting. (And I can do the same at Unibet, Redbet, 32Red etc - there are definitely problems at GUTS' end.)

With my first SUB gone and in all fairness the connection seeming to settle down a bit, I decided to have a renewed crack at DoA, so deposited another £200 to get the maximum £100 (50%) bonus on my second deposit.

DoA carried on pretty much as it had done before, rampaging through my balance with not a sniff of a decent win, but once again, I didn't mind that as I knew I was taking on a mental high variance slot. However, the disconnections came back, along with the slow spins, and the whole experience became frustrating again.

The final straw came when I got an error message during a free spins round and was bombed out, after quitting out of the game and loading it back in again it did pick up where I'd left off, but that's the cut-off point for me, there is nothing more insanely annoying than losing connection during a bonus round on a bad session, especially on a slot like DoA where you can wait hundreds of spins for a bonus round, so my patience was exhausted.

I therefore went to ACCOUNT > BONUSES, forfeited what I had left of my bonus, and withdrew my remaining cash balance out, which hopefully will be paid without issue (I'm still over £120 down on the day).

So I'm afraid to say that I can't see GUTS being for me, the website is great, the rep of course is fantastic and this is nothing personal against Ben (indeed it's primarily Ben's presence here at CM that persuaded me to give them a go), but for me the absolute No#1 priority is a smooth and consistent playing experience, I can tolerate slow spins to an extent, but when it gets into the realms of timeouts and disconnects, my patience is limited, and GUTS tipped me well over the edge today.

Here are a couple of screenshots, I lost count of the number of times I saw messages like this today, along with a bright red 'ERROR OCCURRED' message in horrible basic red text and suchlike - totally ruined the experience for me.

I was more than prepared to put up with the insanity of DoA (and indeed was set on seeing it out through my entire second and third SUBs at GUTS, just to see the bastard out to a five wilds winline bonus round), but I'm not prepared to put up with the constant technical issues.

 

[dunover]

Chopley - "I was more than prepared to put up with the insanity of DoA (and indeed was set on seeing it out through my entire second and third SUBs at GUTS, just to see the bastard out to a five wilds winline bonus round), but I'm not prepared to put up with the constant technical issues."

The technical issues did you a favour, you'd have inevitably been massacred going for the 5 wilds retrigger. You're looking at (IIRC) 1/40 bonus rounds, and an average of a couple-hundred spins for each to come. 8K spins at 18p on a HV slot with a 200 balance???

You won't have any W/D problems, you might even have it by now.

 

[andym]

Same on my side.
Also a lot of errors during the slots i played at Guts.

Next thing is that cause of the "not 100% correct working software" after starting a DoA Spin you see exactly cause of the loadingscreen in the spin buttton if you now are going to win something in this spin (before you see the spin result).
Not a 100% gaming experience...


Great Games, Great Rep but unfortunately still the errors in the games.

 

[Wild Reels]

been getting similar disconnects on the last 2 days, finally had some luck on doa though, 5 wilds for extra spins but not on a payline, lots of them so my 0.45 bet turned into about £750

 

[SirWegs]

I have been playing on Guts all week, havent had any problems at all, everything runnings smooth.

 

[tinybettor]

Netent runs fine with me at Guts, but its the damn MG slots where I'll experience consistent lag and errors. I've played MG through the Quickfire platform everywhere else without any hiccups, so its definitely a Guts issue. Guts is only going to get more bigger and popular so I hope they do something to fix this problem as it's the only downside for me on what would otherwise make Guts a 10/10 casino.

 

[Balthazar]

when it gets into the realms of timeouts and disconnects, my patience is limited, and GUTS tipped me well over the edge today.

Thanks Chop. It's about time that someone else makes a post like that.

What really sucks is I know for a fact that many people from all over the world experienced this problem from the beginning. Unfortunately it's intermittent and they can't reproduce it (similar to when mechanics look at your car and can't reproduce that annoying sound). Ben worked on it for a while, but came with the obvious wrong conclusions (first it was a Canada thing and then at the end it was only me).

Maybe if more people would actually report those bugs when they occur, that would help them. Most just STFU about it ffs, and then you have the occasional guy who played at the right time and says that "everything works fine", which doesn't help at all. I've had several sessions where "everything worked fine" too, that doesn't mean that there's no server issue. During my last session, I actually told Live Chat that Netent games weren't working properly (regular long ass spins and timeouts). His answer: "it looks OK here". Oh really? I happen to know a thing or two about computers and I know when the problem is on my end, and that's not the case here.

I switched to another casino and everything (including NetEnt) went flawless, as usual. It's NOT NetEnt and it's NOT the end user, and that's a cold hard fact.

It looks similar to someone who's messing with their bandwidth; the end user sends a request but the server doesn't respond in time, especially at night (in their time zone). Kind of like what you'd expect if their IT guy was heavily torrenting and stealing a large part of the bandwidth. (Hint for Ben: That's the first thing I'd look at if I were you: "Is someone fucking with our bandwidth?")

Someone posted a video of a winning DoA bonus round not long ago here, and without even looking at the name of the casino I knew it was Guts just because one of the spin in the bonus round took way longer than usual (it nearly timed out).

God knows I like Guts and Ben, but that's pretty sad.

 

[Operette]

Not just Guts

That very same day (yesterday) I played on Mr Green's casino, and experienced the same net connection problems all the time with Quickfire games. (I can't speak about DoA, because I don't like it, and I don't play it.)
So I gave it a rest.
Those Quickfire games malfunction often. I don't know whose fault that is.

 

[Jasminebed]

I had a session recently that did not go well. I failed to follow through on sending a screenshot of error message, although I did take one. I mean, I am sure by now Guts knows what error code 2 message looks like.

I am usually a pretty happy gambler, and pleasant and cheerful with support staff. But after trying multiple times through the day, having deposited planning to play Black Lagoon, only to find out it wasn't available for Canada, I told support I was not having any fun and asked if I withdrew then (no bonus involved) could they perhaps waive the withdrawal fee on this occasion. I was told that was not possible. I think I was up $10 on a $40 deposit made 8 or so hours earlier at that point, and most of it no more than a couple of dozen spins without an error, with coming back an hour or so later hoping whatever was solved.

Ended up playing too big for my bankroll to either win enough to feel it was worth the fee or be busted and done with it. I busted with only one more disconnect after 18 spins.

I've deposited smaller amounts a few times since, including today, without major issues. I'm okay with one or two in a session on flash platforms, just not every few minutes.

I haven't given up on Guts, but I do hope this is resolved as a recurring issue. When you spend more time in dealing with support, taking screenshots than slot spins, it really isn't entertainment value.

 

[dionysus]

I actually played tonight - didn't get a single error...granted, I lost 100 in just a few minutes so maybe didn't have long enough to worry about it lol, but they opened and played fine

 

[Jasminebed]

I had no problems on today's small deposit either. I mean, losing it is not a problem from a technical standpoint.

But never knowing what you might encounter is a deterrent from depositing much at once for me.

The deposit fee for credit card deposits has kept me to only using Skrill as well at Guts.

 

[gagamel]

Well I decided to give GUTS a go today and jumped in with both feet, deposited the maximum £100 for the first of the SUBs and didn't do too well, a nice little early raise on 300 Shields (increased my balance from £200 to £220) was completely annihilated by DoA at 18p spins (and I had 300 Shields bomb out on me with the generic CASINO ERROR you get on Quickfire), which took the full £220 with IIRC a single win in the 100x stake category.

I didn't mind that so much, I know that DoA is an insane monster, and that's how it rolls. What I did mind was the multiple disconnects, slow spins, error screens, timeouts, and then having to reset my coin size and autoplay settings every time this happened when I had to reload the game.

I tried a different PC and also different browsers, but in reality I knew full well it was connection problems to GUTS that was the issue, I barrelled through 120K+ spins at 3Dice in June to win their Slotsmeister competition and my PC/internet connection never missed a beat for the duration of a month's solid slotting. (And I can do the same at Unibet, Redbet, 32Red etc - there are definitely problems at GUTS' end.)

With my first SUB gone and in all fairness the connection seeming to settle down a bit, I decided to have a renewed crack at DoA, so deposited another £200 to get the maximum £100 (50%) bonus on my second deposit.

DoA carried on pretty much as it had done before, rampaging through my balance with not a sniff of a decent win, but once again, I didn't mind that as I knew I was taking on a mental high variance slot. However, the disconnections came back, along with the slow spins, and the whole experience became frustrating again.

The final straw came when I got an error message during a free spins round and was bombed out, after quitting out of the game and loading it back in again it did pick up where I'd left off, but that's the cut-off point for me, there is nothing more insanely annoying than losing connection during a bonus round on a bad session, especially on a slot like DoA where you can wait hundreds of spins for a bonus round, so my patience was exhausted.

I therefore went to ACCOUNT > BONUSES, forfeited what I had left of my bonus, and withdrew my remaining cash balance out, which hopefully will be paid without issue (I'm still over £120 down on the day).

So I'm afraid to say that I can't see GUTS being for me, the website is great, the rep of course is fantastic and this is nothing personal against Ben (indeed it's primarily Ben's presence here at CM that persuaded me to give them a go), but for me the absolute No#1 priority is a smooth and consistent playing experience, I can tolerate slow spins to an extent, but when it gets into the realms of timeouts and disconnects, my patience is limited, and GUTS tipped me well over the edge today.

Here are a couple of screenshots, I lost count of the number of times I saw messages like this today, along with a bright red 'ERROR OCCURRED' message in horrible basic red text and suchlike - totally ruined the experience for me.

I was more than prepared to put up with the insanity of DoA (and indeed was set on seeing it out through my entire second and third SUBs at GUTS, just to see the bastard out to a five wilds winline bonus round), but I'm not prepared to put up with the constant technical issues.

View attachment 43915
View attachment 43916

Had friday exactly the same problem. Asked CS what to do. They told me to change my browser what I did (Chrome-->Firefox) with no success.
I had this problem some times before but friday it was every few minutes. I went to BJ and lost my deposit

 

[andym]

I can only support all your statements due to my experience also.

Its definetly not a browser, not a hardware and not a network problem.
Its definetly a Guts problem. I tried several PCs, browsers and play Guts even in several countries. Same everywhere.

I play other online casinos also - no problems there.

And i also can support the video statement:

Show me any DoA Video. I can definetely tell you if its Guts or not

But Again: Great REP Ben!

 

[davidkohcg]

The problems is with Guts server.
I have these problem too almost every deposit I make there so decide to close my account with them last month.
Very frustrating every 50 to 60 spin the error 2 came out or game no available.
Then you need to log in again & change the bet size.
I may open my account again if they decide to go with the download version.

 

[chuchu59]

I had a session recently that did not go well. I failed to follow through on sending a screenshot of error message, although I did take one. I mean, I am sure by now Guts knows what error code 2 message looks like.

I am usually a pretty happy gambler, and pleasant and cheerful with support staff. But after trying multiple times through the day, having deposited planning to play Black Lagoon, only to find out it wasn't available for Canada, I told support I was not having any fun and asked if I withdrew then (no bonus involved) could they perhaps waive the withdrawal fee on this occasion. I was told that was not possible. I think I was up $10 on a $40 deposit made 8 or so hours earlier at that point, and most of it no more than a couple of dozen spins without an error, with coming back an hour or so later hoping whatever was solved.

Ended up playing too big for my bankroll to either win enough to feel it was worth the fee or be busted and done with it. I busted with only one more disconnect after 18 spins.

I've deposited smaller amounts a few times since, including today, without major issues. I'm okay with one or two in a session on flash platforms, just not every few minutes.

I haven't given up on Guts, but I do hope this is resolved as a recurring issue. When you spend more time in dealing with support, taking screenshots than slot spins, it really isn't entertainment value.

The system might not be able to waive the fees but they could credit your account with say 50 freespins(something they usually do) and the extra dough you win can more or less cover part of the fees. Yes, you might win nothing but its the thought that counts.

 

[mrmark21]

I have about fifteen screenshots saved up over the last couple of days on those games where the error message keeps coming up. I tried changing browsers but same issue. I spent $3 on spins I didn't see the end result for (not a biggie because I cashed out $100 off a $10 deposit) but seriously when those error messages repeatedly come up regardless of the platform Netent or MG something needs to be done.

I think it's a real shame that the casino is so buggy because Guts is great in every other aspect. I was winning on Lucky Angler (I know Netent lol) I had to restart the game five times (I had two gold fishies that kept making 5OAK). Then after that when the reels just started spinning and wouldn't stop I figured I'd try TS2 same issue there, then I moved onto JATBS error sign pops up again. Now I have a head ache from watching the reels spin. Lol anyway Ben you really need to get on this. I would have played that $100 back.

 

[ChopleyIOM]

Well thanks to everyone who replied, I did feel I was going out on a limb a bit as by all accounts everything had been sorted out at GUTS, but I know full well when the problem is at my end and this most certainly wasn't one of those times.

(My internet connection is bombproof, I use it for work as well as play so I'm very sensitive to anything not being right, and I pay more to use an ISP here which delivers stunning service. Same principle goes for all the computers in the house, where I run a very tight ship. Besides which, when you can fire up six different casinos across four different PCs (as I did last night) and they all work 100% perfectly apart from one of them, it doesn't take a rocket scientist to figure out that one of those casinos has an issue.)

In all fairness I will say that GUTS paid me without issue, and within their stated two hour timeframe, but I really can't lie, I was just glad to get the money back, not because I was afraid to lose it (whenever I deposit money into a casino I immediately write it off, and pay off the transaction on my gaming card that I use to load my Neteller account), but because I honestly couldn't face a continuation of a session with constant slow spins, lag, timeouts, disconnects, casino errors, having to reset all my coin size and bet level and autoplay triggers every time I reloaded the game and so on - what was supposed to be a fun diversion had honestly become a trial.

For me, I won't be returning to GUTS until these issues are 100% sorted, and even then I'd be inclined to start with a very small deposit and very small spins just to give myself confidence that things are indeed fixed.

GUTS get an awful lot of things right, and Ben is a fantastic rep, but when your games simply aren't properly playable for a lot of your customers, you've got a problem.

 

[CasinoBen]

Feedback

Hi Everyone,

Thought it was easier to send one message as it seems that the comments are all similar and related to the errors and game lag that some of our players have been experiencing.

Firstly, I would like to thank you all for your kind comments, your continued support of Guts and your feedback regarding the problems you have experienced.

Basically we had some issues at the start when we went live in May and with our IT team working with Every Matrix's IT team (our platform supplier) we managed to fix the problems. Every Matrix then did a migration and it seems that some of the problems have come back. All focus is on fixing these problems, Every Matrix are adding hardware and our IT department has dropped everything to work with Every Matrix to fix this once and for all.

I hope this kind of explains what is going on and if you have any more questions PM me, post here or send me an email at [email protected].

Thanks a lot,

Ben

 

[ChopleyIOM]

Thanks Ben I do hope you can get these issues sorted and if you post back here to say that you're confident you've done so, I'll deposit again and try you again

In the 'PLUS' column for GUTS is just about everything:

1) Great website design
2) Brilliantly straightforward T&Cs
3) Simple, reasonably generous SUBs with nice no WR free spins attached.
4) You as the rep here at CM
5) Superb choice of games
6) Account management is very easy through the website, easy to see remaining WR, option to forfeit bonus if you want to, and so on

Unfortunately the 'MINUS' column contains this monster:

1) Lag, slow spins, disconnects, timeouts, casino errors etc

I hope you can appreciate Ben that I didn't make my post in any way to try and trash your casino, it was intended to be a factual and constructive account of my session at GUTS - and by all accounts there are quite a few other people who've been having issues who'd decided they couldn't be bothered any more, so it'll be for the best for all of us if these problems can be sorted

Please do let us know once you think things are better from your end and I'm sure there are plenty of us here at CM ready to feed back and let you know how things are running

 

[chayton]

I was trying to play last night and it was so bad I had to leave it, today I just tried again and it's still the same.

 

[dionysus]

this is what I get about every 3rd spin...gotta remember too that every time ya get it and reload it, it defaults back to 10 cents a spin not the bet you were on

 

[gagamel]

Played one hour ago another casino and CS told me that they have problems with NetEnt games. They took the games from the server until the issue is solved. Looks like it is also a NetEnt issue.

 

[SirWegs]

Played one hour ago another casino and CS told me that they have problems with NetEnt games. They took the games from the server until the issue is solved. Looks like it is also a NetEnt issue.

It all depends on which license they use. I believe netent has servers in Malta and Costa Rica. So you need to check if the netent games are licensed by malta or maybe curacao? Please note that just because a site has one malta license doenst mean all games are inside EU. Like on GUTS only Netent games are licensed in Malta, the rest of the games are licensed in Curacao. Its also important to check if you need to pay taxes on your winnings like in Sweden. All winnings on Guts Microgaming games are taxable in Sweden.

So basically on Guts, all netent games will go fast because they speak to netent malta servers. But microgaming games will go slow because their servers speak to microgaming servers maybe in curacao or canada for an example. So its all due to a latency issue.

 

[gagamel]

It all depends on which license they use. I believe netent has servers in Malta and Costa Rica. So you need to check if the netent games are licensed by malta or maybe curacao? Please note that just because a site has one malta license doenst mean all games are inside EU. Like on GUTS only Netent games are licensed in Malta, the rest of the games are licensed in Curacao. Its also important to check if you need to pay taxes on your winnings like in Sweden. All winnings on Guts Microgaming games are taxable in Sweden.

So basically on Guts, all netent games will go fast because they speak to netent malta servers. But microgaming games will go slow because their servers speak to microgaming servers maybe in curacao or canada for an example. So its all due to a latency issue.

What do you want to tell me please?
There are technical problems with NetEnt games, that`s all I said. I don`t understand your posting.

 

[SirWegs]

What do you want to tell me please?
There are technical problems with NetEnt games, that`s all I said. I don`t understand your posting.

Maybe I went out of subject a bit. My point was just that if you say Netent dont work somewhere and saying maybe that is the reason why its not working on Guts. You need to know which servers of netent which arent working.

Sorry for my day-dreaming post

 

[gagamel]

I had problems with GUTS and tried today a casino with more providers. And I had problems with Netent and with no other provider, that`s what I said. Maybe the issue is not only with GUTS because it`s a Netent problem.

 

[peezo13]

Happening every few spins. MG games were extremely slow as well