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Non-Bonus Complaint Golden Star Casino Winnings Confiscation for Playing in Euros with BTC Deposit

Discussion in 'Casino Complaints - Non-Bonus Issues' started by stevohhh, Jul 9, 2017.

    Jul 9, 2017
  1. stevohhh

    stevohhh Full Member

    Occupation:
    Project Manager
    Location:
    dallas,tx
    Intro:
    It's been years since I've posted here, recently started playing online again, good to see alot of familiar names still around:thumbsup:. This would be the first and only time I have ever had winnings confiscated in all my years of playing. I am also am familiar with the PAB service offered here, but before considering that route I would like to hear the opinion of my peers. [Sorry for the long title of post, read Simmo's sticky, was trying to accurately describe....everything haha]

    Story:
    So there's quite a bit of bitcoin casinos that "don't accept players from the United States", but allow you to play in bitcoins since its a commodity not a fiat currency. Lately I've been depositing with bitcoin into casinos but selecting Euros as currency, since bitcoin prices have risen so much. It's the same amount of money, but feels like more money to play with when comparing say 20 euros to 10 mbtc. Made many small cash outs and never had an issue, never even thought it would be an issue.

    Problem:
    Finally hit a big one, almost busto playing double double bonus poker, then hit four aces, 3 hands later a royal flush :notworthy. Anyways, after sending docs, requesting withdrawal, the next day I received a "Ah HAH! Gotcha" email (That's merely the tone I read it in because it looked hurriedly written and poorly punctuated, show below). It just doesn't sit right with me, it's saying you can't play but you can play :wink cough: Don't think I will ever play there again haha, you know, "fool me once....yada yada".

    My interpretation is this, I deposited [BTC] > played with [Euro] casino chips > would have cashed out [BTC]. I feel like I just purchased chips, which happened to be Euros, they literally could have been anything else like rocks or sticks. In the end I would exchange them back to bitcoins when withdrawing. So I'm asking y'all does this make any sense? Or am I just totally in the wrong and the casino was being fair? I'm looking for any feedback as I have never been in this type of situation, thanks y'all.

    The email they sent:
    Golden Star Casino Winnings Confiscation for Playing in Euros with BTC Deposit: goldenstaremail.jpg,Jul 9, 2017
     
  2. Jul 9, 2017
  3. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    Email is badly worded, but based on what you're saying I think it's clear you really cannot play in Euros if you're in the States.

    I don't know why casinos feel this gives anyone some advantage, same for me, I can't play in British pounds but why would I? Getting less "chips" for Euro deposits. Only reason I can think of is they want to avoid any conversions, with big wins in different currencies they might lose a few dollars.

    Regarding your complaint, sadly I think if it's in the terms that you cannot play in Euros then they're right to void and return deposit.
     
  4. Jul 10, 2017
  5. stevohhh

    stevohhh Full Member

    Occupation:
    Project Manager
    Location:
    dallas,tx
    I believe most casinos charge the conversion in their favor anyways on the way in and out. But the btc in wasn't really converted, I mean it was all internal inside the casino software. Unless the software providers have some kinda fee or something, I really have no idea.
     

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