It does state that you must meet requirements before cashing out under the EZ Bonus terms for it directs you back and states please read the General T&C's for ANY bonus before the EZ bonus comes into play. I did a lot of seaching and this exactly what I came up with when reading all the T&C's. When you pick and choose the terms you want to understand, rely on and want implemented , it works to the players benefit, but when taken in the whole, it states exactly what the casino has said. Terms and conditions MUST be met, which I stated earlier and was told in no uncertain terms that :However, the terms do state that you must meet the full wagering requirements before a withdrawal is to be approved. I realise that it also said that you can cashin at anytime but the terms and conditions should be complied with in full and not with just based on one point.
Which I found amusing..However you are obviously an experienced on line gambler, I am not.
I agree.It is a fair solution IMO.
silcnlayc said:In my opinion, they have been more than kind in allowing you to continue to play and even more generous in giving you back the bonus money when you broke the T&C's and it was your misunderstanding. I agree.
They reversed my withdrawal after I zeroed out on the bonus,made another deposit ran it up to $1500 and tried to cash out.I went round and round on "live chat" with the CS rep about "your cash balance may be cashed out at anytime".It seems their policy is to reverse withdrawals hoping youll lose it.Also it takes 5 - 15 minutes between responses on live chat.They f**ked me around for 2 1/2 hrs.Then they authorized the withdrawal and i got it two days later.took my $1300 profit and closed the account.I wont play there again.I advise others to do the same.Dirk Diggler said:Totally agree with that.
Silcynlayc - that maybe was the case, but now every MG (apart from possibly this group) allow withdrawals of your cash balance whenever. You just lose any bonus money.
Mousey said:I don't play at Golden Reef, but I may have some of the other casinos in this sadistic (50x WR on slots?!?!) group installed. (You know I was going to ask this)... Please list the casinos in this group. I'm in an uninstalling mood.
Pinababy69 said:Okay, someone tell me that they are as confused as I am by that line? That makes absolutely zero sense to me. You can withdraw anytime, but it won't be approved unless you have met the WR in full? So why bother to withdraw then? Doesn't this nullify the whole basis of this new bonus system?
"You can check out anytime you like, but you can never leave"
Stanford said:They should adopt "Hotel California" as a them song... "You can check out anytime you like, but you can never leave"
chuchu59 said:Hi Stanford,
Havent heard from you for a long time. How are things going at the moment?
Droid8 said:Hi all,
Following on from my last post, I finished the wager requirement and finished up to the tune of an extra 150. I do feel that was a little bit of justice to be quite honest. I have requested my cash out and we shall see what happens from here. Surely it must be authorised this time?!?!?!?
I hear what you're saying mousey, maybe I should have pitched a bitch. I was starting to think though, after they refunded my bonus and I posted so on here, that the consensus was that it was a fair solution, though maybe overall people didn't think that and I should have waited a little longer for responses.
Anyway at least I was lucky, but I certainly won't be re-depositing there again.
Vinylweatherman : Who is Vionka??? Excuse my ignorance, I'm a newbie!!!
I ended up on 513 including the bonus. I then withdrew my cash balance (423) as I was happy with my winnings.
However this 423 has been returned to my account since and the bonus has gone.
I haven't read through the whole thread either, but the Casino Profit Share / Casino Action group requires players to complete wagering requirements on bonuses, unlike standard Clearplays where winnings can be cashed out without meeting the playthrough. The player can forfeit the bonus prior to beginning playthrough by calling support.Haven't read the whole thread but before crying foul, notice that the cash out of £423 is not £513 - £100 bonus, but £10 more.
So I think the casino voided this withdrawal since WR not met and no part of bonus cashable.
If OP cashes out for £413, will it go through?