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ATTN: Casino Rep Giving the FULL Picture

Discussion in 'Online Casinos' started by Nate, Sep 8, 2016.

    Sep 8, 2016
  1. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Hi Guys,

    I would like to bring up the topic of misleading emails - particularly free sin offers that have been hitting the online scene like the plague. There are plenty casinos jumping on the bang wagon but being transparent about there offers is something they are not keen on doing.

    From one of my latest posts in the thread 'Ongoing Diabolical Promotions' we see another offer of a 'Whopping 50 Free Spins' for a deposit of 60 Euro. Fair enough - 50 is 50, but can we be specific about the value of those spins?

    Today, I challenge all Casino Reps to have this changed. If YOU are committed about being fair and transparent to your players then you need to add a value to those spins.

    So you have 50 Free Spins - Tell them that it is actually worth $5 for a deposit of $100.

    Who is keen? Who has objections? - Please participate.

    Nate
     
  2. Sep 8, 2016
  3. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Agree Nate.

    Trada and Thrills have been the only ones i have seen actually stating the value of the spins in their promo emails.

    Rizk is pretty clear as well as they have 3 different Free Spins types --> Free Spins, Super Spins and Mega Spins. The emails and SMS tell you what it is, hence a Rizk regular will know immediately what value he is getting. I might add that the winnings are WR free. (Thrills also)

    For the others i always assume it is just the minimum bet.

    More transparency would be certainly welcome, after all we are not just some dumb folks happy to throw our cash at any offer, no matter how bad. :rolleyes:
     
  4. Sep 8, 2016
  5. TheyCallMeGorba

    TheyCallMeGorba Experienced Member

    Occupation:
    I work in retail
    Location:
    Iisalmi - Finland
    That has sometimes bothered me too!

    Getting that whopping 50-100 freespins @0,10€ from a 100€ deposit is like having a 5-10% deposit bonus. Not very intriguing really.

    Of Course I can understand casinos' perspective since tens or hundreds of free spins sound way more attractive than offering that up to 10% bonus (sure you can't really tell that's what you're going to get since those spins can be pretty much anything less or more). Still many players might not understand the actual value of those spins, especially when they have no way of finding out that value beforehand. On the other hand, does somebody really expect those Starburst spins be nothing more than 0,10€ / spin :p I also feel that many new releases from different software providers have that 0,05 - 0,10€ minimum bet just for having that available for free spins offers :p
     
  6. Sep 8, 2016
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Thanks Harry,

    The issue is that most manufacturers are rolling out 10 line and some 5 line slots. A lot of players are not familiar with every single provider.

    Play'n Go for example have a WHOLE catalog full of 10 liners and recently added Fire Joker to that. Its a 5 liner - Minimum bet of 0.05c. I've seen a few offers of 100 Free Spins on Fire Joker only to log in and they are on friggin 0.05c a spin!

    NextGen, NetEnt, Quickspin and others also have this small minimum bet and casinos are jumping on it to offer spins which may seem like good value, but you are kicked in the teeth when you log in.

    Anyways, I can only wait and see who will commit - Apart from those who do not intend to mislead their players, i can't see too many takers.

    Nate
     
  8. Sep 8, 2016
  9. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Exactly the way i see it too! Also note that those 100 spins NEVER guarantee their total value. Many players will never even see 40% of the value of those spins.There will be winners, but in general the Free Spin offers turn out to be more value for the CASINO than for the player. Its costs less for them to offer a deposit bonus.

    Nate
     
  10. Sep 8, 2016
  11. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    i dont agree there m8 , this how my free spins looks like from Rizk, they really cant be more unclear what im going to get.
    in this case i had to log in then click rewards, only then did i find out it was a deposit offer to get FS.
     

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  12. Sep 8, 2016
  13. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    That is of course quite bad. :oops:

    I received an SMS stating the depo and free spins amounts, so it was pretty clear for me. And anytime Rizk says just "Free Spins" they will be for 0.10 each on the 4 pretty dreadful slots. :rolleyes: :D
     
  14. Sep 8, 2016
  15. The Viking

    The Viking Ueber Meister MM

    Occupation:
    chef
    Location:
    Faroe Islands
    this is how it should be you always know in an email from Casumo if thos are free free spins or you have to deposit to get em :)


     

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  16. Sep 8, 2016
  17. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Certainly much better but to be fully transparent with players they should note the value of the spins.

    That way you know whether it is worth to take up. But normally you only find out after you made the deposit and open the slot for the FS.
     
  18. Sep 8, 2016
  19. babyjoker

    babyjoker Senior Member mm3

    Occupation:
    IT
    Location:
    UK
    I remember having 100 freespins on cashapillar at some random microgaming site for a £20 deposit which i worked out to be worth £50 at 50p per spin minimum, I opened the game and they were 5p spins and I won less than a quid :rolleyes:
     
  20. Sep 8, 2016
  21. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I think it's usually safe to assume that any free spins will be at minimum bet.
    And unless the casino is actively trying to piss off / lose customers, they'll be maximum lines

    But when they're offering so called 'Super Spins' or 'Mega Spins'.
    There's a big difference in what value each casino considers a 'Super Spin' to be.
    So the value should definitely be shown in these cases

    The 'Super Spins' I regularly get from Casumo are worth €2.50-€3.00 Each
    But the 'Super Spins' I won from a CM/Betat competition were only worth 50p (twice minimum stake)

    (obviously, I don't play at Betat very often now)
     
  22. Sep 8, 2016
  23. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    I hear you and I also wanted to start a thread about that. Super Spins to some places are low value - Everyone decides their own value :rolleyes: - We should have a standard in place TBH.

    WRT the Spins - I always maintain that not everyone knows the minimum value of the slot. An example would be IGame who offered 75 Free Spins for 10 Euro on Great Wild Elk - Whilst Kaboo offer 50 Spins on 60 Euro. NextGen are not as popular as NetEnt and I could also be fooled thinking they might be 0.20c or 0.25c.

    Nate
     
  24. Sep 8, 2016
  25. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    We do automatically think that free spins are set at default value, at least at reputable casinos. There is nothing preventing any casino from mentioning this in a bullet-point underneath the promo, it would take all of five seconds. Not to mention the exact denomination of each type of spin promo.

    But with some, I fear adding these details will lessen the impact and sheen of what appears to be a great promotion. They know that punters will just notice the number of spins or the words 'super' when reading the email.

    Players need to know exactly what the offer entails, no one likes opening up spins to find reduced paylines, or even better spins allocated over several days for example.
     
  26. Sep 8, 2016
  27. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Great OP Nate and thing defo need to improve...

    As per the Casumo post, well explained agreed, doesn't tell us the value of FS or cost per spin tho still. I fell for that Spectra offer Tuesday, yes should have known better but hey ho, wouldn't need to know better if the email told me.

    As for offers, I can understand wager free FS been kind of limited/restricted as this can although unlikely be a 'danger' to the casino. However wager based stuff there is simply no excuses.

    Its almost 2017 FFS, time to move on and look after loyal players (not so much freebie hunters tho) deposit based offers can move away from Starburst or Play N GO 10p spins, pure rubbish (that been said I did bank £400 from 20 FS on Starburst Monday :oops:)

    Lets see FS back on Microgaming slots too, if 32 Red and download clients can add these why do we NEVER see then on Multi-provider platforms.

    How about some WMS FS, Videoslots add them, so can you!

    Also what's with the minimum bet, just raise their value one coin, players WILL appreciate it and deposits from players may increase, at least try it!

    One of my fave casinos used to offer their Thursday triple campaign on decent slots (deposit Thursday, FS Fri, Sat and Sun) but every time I check now its a crap game at 10p a spin, same with the Monday double, what happened guys, you were casino of the year not so long back??

    I'll stop now.....
     
  28. Sep 8, 2016
  29. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Spot on Goatwack - The impact of the take up will be seriously lower if they add vital information. People will realise how crap they actually are...

    Exactly man - its sickening playing fucking HUGO on 0.10c a spin and 10 of those spins are BLANK.... Plus they sometimes split the spins so you have a better chance of drawing a full blank altogether...

    I have the feeling that no one will take the bait in being transparent.... I do have one or two casinos in mind - And they MAY just come to the party. The rest... Well.... I KNOW they will read it and ignore it...

    Nate
     
  30. Sep 8, 2016
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I would pay £1 not to have to play 10 spins on Hugo.
     
  32. Sep 9, 2016
  33. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    I think that this is somewhat incorrect - what The Viking has neglected to show is that below the image there is text that describes exactly what you need to do to get free spins and what deposit levels get how many free Spins.

    We dont specify the Free Spin values because all of our Free Spins are at €0.10, Super Spins are €1 and Mega Spins €3. To get the above offers you need to have played a little time at Rizk by which time, we believed, the Free, Super and Mega Spin values are understood. If we look at it from the opposite perspective, when we send out offers for Super and Mega Spins to our higher level players we again do the same thing - there is no specification of the fact that it is €1 or €3 per spin as it will have been understood by that point.

    The last thing that we want to happen is for a customer to take an offer and not get what they expect - that leaves a very poor experience imho, so from our perspective transparency is more important to create a longer term customer than to generate a quick deposit or a short term gain but leave a poor customer experience.
     
  34. Sep 9, 2016
  35. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Thanks Captain for chiming in and clearing that up.

    As i said in my first post in this thread i think your system is pretty transparent. Every regular Rizk player will know what value the spins are and on which slots they will be.

    Would just welcome once in a while a change in the slots selection to mix things up a little, e.g. change TwinSpin to Fantasini. :)

    Just gets very routine when the FS are always on the same games.
     
  36. Sep 9, 2016
  37. spoton

    spoton Senior Member webmeister

    Occupation:
    Student
    Location:
    Right behind you
    A good start would be to stop labelling them as free spins when a deposit is required to get them.
     
  38. Sep 9, 2016
  39. Captain Rizk

    Captain Rizk Accredited Casino Representative

    Occupation:
    Bullshit battling Superhero
    Location:
    Malta
    Agree with you, there are 2 main technical reasons for these but we believe that we have a solution and will implement this in the coming weeks so that there will be a wider range of games to choose from and they will change from time to time to give more options and variety
     

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