Gamstop and the popular online casino

Mr Wild

Senior Member
Joined
Mar 10, 2015
Location
Malta
Why do you always take the casino side? I've never seen you question why a casino allows a player to sign up again when self excluded . There are clearly flaws in leovegas and rp sign up checks considering how many threads there are about them .

We are not sure if this is Leo or RP. However, its very odd that the customer even manage to bypass the Gamstop check.
 

Ginogenelli

Full Member
PABnoaccred
Joined
Aug 30, 2017
Location
Uk
Me and the casino are both flawed. We get along like fire and paper but it quickly gets out of control !
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Why do you always take the casino side? I've never seen you question why a casino allows a player to sign up again when self excluded . There are clearly flaws in leovegas and rp sign up checks considering how many threads there are about them .

Definite proven flaws.

Anyway, the UKGC announcement on verification should end the argument. They have done something useful for once.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Why do you always take the casino side? I've never seen you question why a casino allows a player to sign up again when self excluded . There are clearly flaws in leovegas and rp sign up checks considering how many threads there are about them .

I don't always do that. Just when I clearly see that the player know what he is doing and still do it.
I want to believe in people's free will, don't you? They can't keep using being a gambling addict as an excuse because then they will never stop.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I don't always do that. Just when I clearly see that the player know what he is doing and still do it.
I want to believe in people's free will, don't you? They can't keep using being a gambling addict as an excuse because then they will never stop.

As of May in the UK it is finished!
 

Ginogenelli

Full Member
PABnoaccred
Joined
Aug 30, 2017
Location
Uk
I'm an impulsive gambler who never spent more than I should have. I don't think about gambling every day. I have a good job and live well. My bills are always paid on time and I am never short of money or borrowing.
I bet on sports every single saturday and Sunday. All controlled and purely for fun. I spend around 20 quid a weekend on it.
When I have spare time and a bit of money about, that's when I think about slotting.

The main reason I joined gamstop was because I couldn't stand to see the deposits on my bank statement. I would tend to have a session that would result in multiple deposits and I would be full of regret the next day after seeing them all.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
I don't always do that. Just when I clearly see that the player know what he is doing and still do it.
I want to believe in people's free will, don't you? They can't keep using being a gambling addict as an excuse because then they will never stop.

I don't recall a single time you haven't defended the casino on a matter like this.
Simple fact is, the casino has a legal obligation to prevent a self excluded player playing. LeoVegas haven't. They are in the wrong. If the OP has changed more than name/address/DOB/email address then they possibly have a defence to it. Otherwise, no matter what the player intentions are, they are in the wrong.
 

Ginogenelli

Full Member
PABnoaccred
Joined
Aug 30, 2017
Location
Uk
I only changed the email address I signed up with. I didn't purposely make the email address to sign up with either, it's an old email address that a barely use.

I can't open a pab unfortunately but I am being 100% honest here. They're saying I have changed my d.o.b and home address. That's incorrect. I have requested they send me the details I signed up with. Data protection law says they must provide it me within a month. I'm fully expecting them to ignore the request, I don't have much faith to be honest.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I only changed the email address I signed up with. I didn't purposely make the email address to sign up with either, it's an old email address that a barely use.

I can't open a pab unfortunately but I am being 100% honest here. They're saying I have changed my d.o.b and home address. That's incorrect. I have requested they send me the details I signed up with. Data protection law says they must provide it me within a month. I'm fully expecting them to ignore the request, I don't have much faith to be honest.

Are you in the UK?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I don't recall a single time you haven't defended the casino on a matter like this.
Simple fact is, the casino has a legal obligation to prevent a self excluded player playing. LeoVegas haven't. They are in the wrong. If the OP has changed more than name/address/DOB/email address then they possibly have a defence to it. Otherwise, no matter what the player intentions are, they are in the wrong.

That is the difference between our way of seeing things. I don't care much about what the ukgc say is legal binding. I look at it from what the player have done with the purpose of getting a win win situation.
I also look at it from what I think is the best for the person with an addiction, and that is to take responsibility for his own actions. It will always be sites where he can gamble no matter what rules the ukgc have.

If you want to keep on questioning me then fine do it, or you can just accept our different views on things, and the fact that we both have the right to have our opinions.
In this case we as usual just have the players view on things, and we don't even know what casino it is about.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow

Ok you have a few options.

Request a SAR from them as you stated.
Follow their complaints procedure.
If that fails report it to the UKGC. If it is Leo then they got fined in May last year for something similar and I am sure they won't want to go down that route.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I only changed the email address I signed up with. I didn't purposely make the email address to sign up with either, it's an old email address that a barely use.

I can't open a pab unfortunately but I am being 100% honest here. They're saying I have changed my d.o.b and home address. That's incorrect. I have requested they send me the details I signed up with. Data protection law says they must provide it me within a month. I'm fully expecting them to ignore the request, I don't have much faith to be honest.

If it's an accredited casino as you said then I'm sure you can go along and make a PAB. Just read the rules first.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
That is the difference between our way of seeing things. I don't care much about what the ukgc say is legal binding. I look at it from what the player have done with the purpose of getting a win win situation.
I also look at it from what I think is the best for the person with an addiction, and that is to take responsibility for his own actions. It will always be sites where he can gamble no matter what rules the ukgc have.

If you want to keep on questioning me then fine do it, or you can just accept our different views on things, and the fact that we both have the right to have our opinions.
In this case we as usual just have the players view on things, and we don't even know what casino it is about.

Win win for the player? It rarely is that. The majority of the time it's win win for the casino. They know players will sign up, have a lax SE policy, then complain. They put a clause in saying they can nullify the bets and keep the money. If the player wins money they do not have to pay it. It's completely geared towards the casino.

However, I have someone looking into the terms that casinos put down on SE and not paying money back. The UKGC say that the terms are not entirely enforceable if the casino did not do due diligence as per their LCCP.
 

Ginogenelli

Full Member
PABnoaccred
Joined
Aug 30, 2017
Location
Uk
Ok you have a few options.

Request a SAR from them as you stated.
Follow their complaints procedure.
If that fails report it to the UKGC. If it is Leo then they got fined in May last year for something similar and I am sure they won't want to go down that route.

Thank you. I appreciate the advice.

If it's an accredited casino as you said then I'm sure you can go along and make a PAB. Just read the rules first.

Thank you but unfortunately I can't open a pab as I have opened multiple accounts there. One before Gamstop and this recent account during Gamstop.

also look at it from what I think is the best for the person with an addiction, and that is to take responsibility for his own actions.

This is a good point. I should take responsibility and I have. What has irked me about this is the ease I was allowed back in. It's almost as if they are allowing it to happen. It's as simple as changing the email address. Email addresses can be created instantly and as many times as you want. Your personal details stay the same, they can't be changed. A lot of impulsive gamblers who fancy a slot will change their email address on a sign up to get in.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Win win for the player? It rarely is that. The majority of the time it's win win for the casino. They know players will sign up, have a lax SE policy, then complain. They put a clause in saying they can nullify the bets and keep the money. If the player wins money they do not have to pay it. It's completely geared towards the casino.

However, I have someone looking into the terms that casinos put down on SE and not paying money back. The UKGC say that the terms are not entirely enforceable if the casino did not do due diligence as per their LCCP.

I don't think you understand how much staff, time and money it cost to work on all these cases. After what I have heard then they wish that not a single player that is SE'd tried to sign up again. I guess you've heard something else.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
Thank you. I appreciate the advice.



Thank you but unfortunately I can't open a pab as I have opened multiple accounts their. One before Gamstop and this recent account during Gamstop.



This is a good point. I should take responsibility and I have. What has irked me about this is the ease I was allowed back in. It's almost as if they are allowing it to happen. It's as simple as changing the email address. Email address can be created instantly and as many times as you want. Your personal details stay the same, they can't be changed. A lot of impulsive gamblers who fancy a slot will change their email address on a sign up to get in.

Your right to be annoyed but even more right to take it all the way as as part of the decision to grant them a licence they have to have some RG procedures in place. The UKGC would destroy them if they found changing an email has led to an excluded player being able to create a new account.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
That is the difference between our way of seeing things. I don't care much about what the ukgc say is legal binding. I look at it from what the player have done with the purpose of getting a win win situation.
I also look at it from what I think is the best for the person with an addiction, and that is to take responsibility for his own actions. It will always be sites where he can gamble no matter what rules the ukgc have.

If you want to keep on questioning me then fine do it, or you can just accept our different views on things, and the fact that we both have the right to have our opinions.
In this case we as usual just have the players view on things, and we don't even know what casino it is about.

If you don't like being pulled on your posts, stop accusing every player who posts this type of thread of fraudulent behaviour. A casino could be accused of fraud for not carrying out proper checks on its customers and allowing self excluded customers to gamble. That of course is backed up by the fact that many casinos have had penalties for this exact thing, yet I have not seen a single player taken to court for fraud for doing it.

As for looking at what the player has done for a win win situation, if the casinos did proper checks on account opening, then they player wouldn't be able to would they? As for win win, they always get caught on withdrawal as they have to submit KYC docs at that point, so how is it win win? It is lose/even if anything, as 99% of the time they will not get any winnings, and rarely get their deposits back. How is that win/win for the customer?
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Thank you but unfortunately I can't open a pab as I have opened multiple accounts there. One before Gamstop and this recent account during Gamstop.

I'm pretty sure you can do a PAB. At least you have nothing to lose trying, and the casino have to work together with the staff here to try and solve the case if it's accepted.
 

EkJR

Meister Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I don't think you understand how much staff, time and money it cost to work on all these cases. After what I have heard then they wish that not a single player that is SE'd tried to sign up again. I guess you've heard something else.

I do understand it but they should have better systems in place. A lot of operators do.
 

Ginogenelli

Full Member
PABnoaccred
Joined
Aug 30, 2017
Location
Uk
I don't think you understand how much staff, time and money it cost to work on all these cases. After what I have heard then they wish that not a single player that is SE'd tried to sign up again. I guess you've heard something else.

Self excluded players are big spenders.
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
If you don't like being pulled on your posts, stop accusing every player who posts this type of thread of fraudulent behaviour. A casino could be accused of fraud for not carrying out proper checks on its customers and allowing self excluded customers to gamble. That of course is backed up by the fact that many casinos have had penalties for this exact thing, yet I have not seen a single player taken to court for fraud for doing it.

As for looking at what the player has done for a win win situation, if the casinos did proper checks on account opening, then they player wouldn't be able to would they? As for win win, they always get caught on withdrawal as they have to submit KYC docs at that point, so how is it win win? It is lose/even if anything, as 99% of the time they will not get any winnings, and rarely get their deposits back. How is that win/win for the customer?

As I said, I won't stop posting my opinion just because you want me to. I wish I didn't have to argue with you each time though.
 

colinsunderland

RIP Colin
Joined
Jan 28, 2016
Location
uk
I don't think you understand how much staff, time and money it cost to work on all these cases. After what I have heard then they wish that not a single player that is SE'd tried to sign up again. I guess you've heard something else.

How much would it cost to set a script up to check on registration
Post Code
Surname
?
Any coder could do that in about 15 minutes, so the costs you are talking about would be no more than say £10?
 

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