Problem gambler, on Gamstop, but allowed to deposit at Bet365

[spindoctor99]

I'm in Australia and I'm registered on the the version here. It doesn't matter what address or email address you use as the betstop database verifies against your name/DOB on the when you register a new account. It won't open any account if the name and dob matches someone on betstop.

Its a fucken stupid system if the name and dob matches the betstop registry but because the address and email address is different its ok. Surely when the ID is verified it would confirm with gamstop (or whatever its called in the UK). Whatever moron developed it, has left a gaping hole in the system.

 

[spindoctor99]

My helpful contribution is showing you the absurdity of your stated position. In your reply to me you're tacitly admitting you would not give the money back, yet you expect Bet365 to, because of a Gamstop account that has more incorrect details than correct, and the 2 correct details probably do not uniquely identify you?

I think your the one being absurd with your take on this. Most of us on this forum too well know how difficult it can be with issues with gambling. I don't necessarily agree that he should get his deposits straight back - Bet365 which is one of the largest bookmakers in the world should be doing way more to ensure this doesn't happen.

Its ridiculous that he can be ID verified even though he is theoretically banned. Why are you so petty about the poster and not enraged that the bookmaker which is breaching the rules. If anything its companies like bet365 who are showing little disregard for the rules and exploiting those it should be helping. The ID verification process should easily prevent customers from gambling on the site.

Its fucken astonishing that on this forum no one is actually taking to task bet365. I think its fucken putrid that you can be ID verified and still play while banned because a couple of details are different. The ID would be exactly the same.

 

[Rammasaur]

24slots and Palmslots are doing the same. The are asking 4-5 times to not close your account, keep ignoring request and making account open. Ofc they are shitty curacao licence but suppisely it's starting to be standard

 

[DreamRJ]

I think your the one being absurd with your take on this. Most of us on this forum too well know how difficult it can be with issues with gambling. I don't necessarily agree that he should get his deposits straight back - Bet365 which is one of the largest bookmakers in the world should be doing way more to ensure this doesn't happen.

Its ridiculous that he can be ID verified even though he is theoretically banned. Why are you so petty about the poster and not enraged that the bookmaker which is breaching the rules. If anything its companies like bet365 who are showing little disregard for the rules and exploiting those it should be helping. The ID verification process should easily prevent customers from gambling on the site.

Its fucken astonishing that on this forum no one is actually taking to task bet365. I think its fucken putrid that you can be ID verified and still play while banned because a couple of details are different. The ID would be exactly the same.

I think you are missing the point as well.

Most problem gamblers are doing this on purpose and they are using these loopholes to be able to still gamble. Bet365 is not the main cause or issue here. IF Bet365 systems is not blocking new account creations based only on 2 bits of criteria IE your name and DOB then that is not really Bet365's fault. We are also not defending Bet365 either. (But in hindsight there is many people who will have the same name and DOB) So if someone who is not on gamstop who has the same name and DOB as someone who is on Gamstop then they tried to make an account and instantly got blocked they would be wondering what the heck? No?

So that is probably why they do not block accounts based solely on name and DOB alone.

I am not sure how other casinos do it if they also use the same but still block new accounts with only those 2 details. But that would just tell me that is going to block people who is not even on Gamstop.

I agree the whole system is broken and badly implemented and it must be made more foolproof.

Then we get the chancers coming here or elsewhere and claiming "Gamstop" and trying to get their deposits back!

We know this is a huge problem and we keep getting the same issues crop up with the same type of problem gamblers keep coming here and making these type of threads.

In my opinion they should completely overhaul the entire Gamstop system from the ground up and make sure every casino uses more than 2 details. So be that name/DOB/NI number perhaps.

Just like in the USA they have social security number, what harm would it do to also ask for NI number?

That is actually the best way to block problem gamblers on gamstop with their NI number!

EDIT: I used to be against using NI number - Our late member colinsunderland and me had a debate about this in the past. Which I was against. But times as moved on and if this is the only solution to use NI numbers to completely solve this problem then so be it! - RIP colin

 

[hubbadubbadingdong]

It says a lot about Casinomeisters tolerance and understanding when a new member can call a mod a see you next and they still try to help him.

to be fair they have put up with your bu11sh*t for over a decade; so you already know they have a high tolerance for A**holes……



(I’m kidding!)

 

[spindoctor99]

I think you are missing the point as well.

Most problem gamblers are doing this on purpose and they are using these loopholes to be able to still gamble. Bet365 is not the main cause or issue here. IF Bet365 systems is not blocking new account creations based only on 2 bits of criteria IE your name and DOB then that is not really Bet365's fault. We are also not defending Bet365 either. (But in hindsight there is many people who will have the same name and DOB) So if someone who is not on gamstop who has the same name and DOB as someone who is on Gamstop then they tried to make an account and instantly got blocked they would be wondering what the heck? No?

So that is probably why they do not block accounts based solely on name and DOB alone.

I am not sure how other casinos do it if they also use the same but still block new accounts with only those 2 details. But that would just tell me that is going to block people who is not even on Gamstop.

I agree the whole system is broken and badly implemented and it must be made more foolproof.

Then we get the chancers coming here or elsewhere and claiming "Gamstop" and trying to get their deposits back!

We know this is a huge problem and we keep getting the same issues crop up with the same type of problem gamblers keep coming here and making these type of threads.

In my opinion they should completely overhaul the entire Gamstop system from the ground up and make sure every casino uses more than 2 details. So be that name/DOB/NI number perhaps.

Just like in the USA they have social security number, what harm would it do to also ask for NI number?

That is actually the best way to block problem gamblers on gamstop with their NI number!

EDIT: I used to be against using NI number - Our late member colinsunderland and me had a debate about this in the past. Which I was against. But times as moved on and if this is the only solution to use NI numbers to completely solve this problem then so be it! - RIP colin

Hey mate,

I hear what your saying... But..
I don't think "most" problem gamblers are trying to exploit the system and I don't get the logic because as soon as they request a withdrawal it will be declined when they discover they are banned. For those that do try and game the system I suspect its more out of desperation rather than some malicious way to manipulate the system. I get you can open an account but surely these things should be discovered once you enter your ID and are verified. Its actually bookmakers and casino's that profit from this - not the gambler. If they lose the money, well they have lost it. If they win anything then they just get the deposits back.

I understand Australia has a far smaller population but its actually a pretty good setup here. We have betstop and you will never be able to open an account while registered unless its a dodgy overseas one. In fact most bookmakers refuse to accept customers who were on the betstop registry and their time has finished.
That being said, at some point you need to take responsibility for your own actions - the casino or bookmaker didn't force him to sign up and he knew he was banned. If I was stupid enough to do that and lose a decent amount of money I would just cop it on the chin for being an idiot and try and not do it again.

 

[DreamRJ]

Hey mate,

I hear what your saying... But..
I don't think "most" problem gamblers are trying to exploit the system and I don't get the logic because as soon as they request a withdrawal it will be declined when they discover they are banned. For those that do try and game the system I suspect its more out of desperation rather than some malicious way to manipulate the system. I get you can open an account but surely these things should be discovered once you enter your ID and are verified. Its actually bookmakers and casino's that profit from this - not the gambler. If they lose the money, well they have lost it. If they win anything then they just get the deposits back.

I understand Australia has a far smaller population but its actually a pretty good setup here. We have betstop and you will never be able to open an account while registered unless its a dodgy overseas one. In fact most bookmakers refuse to accept customers who were on the betstop registry and their time has finished.
That being said, at some point you need to take responsibility for your own actions - the casino or bookmaker didn't force him to sign up and he knew he was banned. If I was stupid enough to do that and lose a decent amount of money I would just cop it on the chin for being an idiot and try and not do it again.

Yeah but does Betstop use other details? do you have a national ID system?

The only thing we have in the UK is a NI number. That is a unique number for every single UK citizen aged 16 or older.

And about the "most" we will just have to agree to disagree on how many problem gamblers are trying to cheat the system.

Ask yourself this question. If they did not want the deposits back then they could just play at unregulated casinos. Why do they not just do that then?

I can answer that for you - it is because they are doing it knowing they can get their deposits back so they get a free go and a fake fix. They might as well just play demo mode slots honestly because when they are knowingly breaking the gamstop or betstop rules by giving false or wrong information to circumvent the blocks then they will never get their deposits back.

 

[SYPlayer95]

Yeah but does Betstop use other details? do you have a national ID system?

The only thing we have in the UK is a NI number. That is a unique number for every single UK citizen aged 16 or older.

And about the "most" we will just have to agree to disagree on how many problem gamblers are trying to cheat the system.

Ask yourself this question. If they did not want the deposits back then they could just play at unregulated casinos. Why do they not just do that then?

I can answer that for you - it is because they are doing it knowing they can get their deposits back so they get a free go and a fake fix. They might as well just play demo mode slots honestly because when they are knowingly breaking the gamstop or betstop rules by giving false or wrong information to circumvent the blocks then they will never get their deposits back.

Think you two are going to have to agree to disagree.

You can't just make a blanket statement that all problem gamblers on GAMSTOP are trying it on.

It takes two to tango.

GAMSTOP alone is obviously not fit for purpose. Like @spindoctor99 says above, it appears the AU version is far superior than the UK version. Having a different email address should not let you circumvent GAMSTOP.

Bet365 are just as guilty as the player IMO.

 

[dunover]

Think you two are going to have to agree to disagree.

You can't just make a blanket statement that all problem gamblers on GAMSTOP are trying it on.

It takes two to tango.

GAMSTOP alone is obviously not fit for purpose. Like @spindoctor99 says above, it appears the AU version is far superior than the UK version. Having a different email address should not let you circumvent GAMSTOP.

Bet365 are just as guilty as the player IMO.

Blaming Bet365 is like blaming the wall if you drive into it.

 

[SYPlayer95]

Blaming Bet365 is like blaming the wall if you drive into it.

Backs up why you should be verified before you play. Rather than having to jump through hoops later on.

 

[TheAddict]

Blaming Bet365 is like blaming the wall if you drive into it.

So you're saying men can't blame Bet365 but women can?

 

[spindoctor99]

Blaming Bet365 is like blaming the wall if you drive into it.

That's a ridiculous comment and a **** awful take to be honest.

Their responsible gambling protocols are absolute ****. I can understand opening an account and not getting pinged but there is absolutely no way he should be able to verify his account if he is banned. I'm not saying he should get his money back.. But you seriously can't defend Bet365 here.
If they don't refund his money they should be fined a **** load of money. Protective measures like Gamstop or Betstop are there to help people with a gambling addiction. Those people who have addictions shouldn't be able to get around it by simply using a different email address and home address. If that's all it takes it a **** waste of time.

From a bookmaker or casino's perspective this level of incompetence or negligence is worth the money for them. If the addict loses the money they keep it. If the addict wins money then they just have to refund the deposit. They can't lose.

[maxd says: bleeped the swears for you, wouldn’t want you to be in violation of the Casinomeister Forum Rules or anything like that.]

 

[spindoctor99]

Yeah but does Betstop use other details? do you have a national ID system?

The only thing we have in the UK is a NI number. That is a unique number for every single UK citizen aged 16 or older.

And about the "most" we will just have to agree to disagree on how many problem gamblers are trying to cheat the system.

Ask yourself this question. If they did not want the deposits back then they could just play at unregulated casinos. Why do they not just do that then?

I can answer that for you - it is because they are doing it knowing they can get their deposits back so they get a free go and a fake fix. They might as well just play demo mode slots honestly because when they are knowingly breaking the gamstop or betstop rules by giving false or wrong information to circumvent the blocks then they will never get their deposits back.

No we don't have a national ID system. Betstop is primarily based on Name and DOB. Most bookmakers use an automated verification process using equifax. When you register your account with any bookmaker it immediately checks if your on the betstop database when you register and it is based on your full name and DOB. Its unlikely that there will be multiple people born on the same day ie same first, middle and last name with the same birthday.

Thankfully I'm not cynical like a lot of people on here who just assume the worst in people. I am also well aware of how difficult it can be to deal with a gambling problem and bookmakers need to do a lot more for player protection.

The world would be a better place without these shitty companies.