GamStop excluded but allowed to deposit £2600

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
Hi,

I am posting on behalf of my half-witted brother who clearly has no sense. He has been on GamStop for some years now and it is my understanding that UK casinos in this case William Hill are required by law to deny anyone access who have chosen to self exclude by using it.

He has since been able to open an account and deposit £2600 without any verification checks or SOF checks. Is this normal practice or a lack of social responsibility on the casino and are they allowed to get away with this. Even If the customer was not part of GamStop someone depositing that much money in the space of an hour should be a red flag is it not? and a temporary block should be placed.

He has spoken to William Hill to try an retrieve his money but not got any emails or anything yet as they are only available through live chat.

I understand that the onus is on the player however this seems very disturbing that they would allow these things to happen and it not flag on there systems.

Is this a case of walking away or fighting to get this back please let me know your thoughts.
 

CasinoNinja

Senior Member
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Location
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If he used the same details as he has while on Gamestop he might get his deposits back.

What do the Live chat say?
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
If he used the same details as he has while on Gamestop he might get his deposits back.

What do the Live chat saying

First of all Thank you for getting back to me.

I am having to deal with this now as he has no clue what to do and is having terrible personal issue due to what he has done. If he don't get this back he is screwed so am going to try my best to help him.

He said he has used him own name DOB and address which are on the original GAMSTOP database only this that was different is the email and phone number.

Live chat initially said a response should be sent within 48 hours we are now past that and now they are saying it's with the relevant team and can't give a time frame.

When speaking to them they said they have already verified his account using there standard checks now I'm just curious but if they can verify a player to be able to deposit if the details where incorrect surely it would fail as they check against your credit report? So they have all the details of who the person is and if there the same on GAMSTOP this should have been flagged right?

I have now emailed there second opinion email as that is the only one i can find to raise a formal complaint to get the clock started. Any ideas or assistance will be greatly appreciated.
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
I think some patience is needed now, wait and see what they respond with.
So they have now requested the GamStop certificate which will be sent and should have the Name Address and DOB all matching with what was signed up. I guess we will have to wait and see now what they say when they get it.

To be honest i'm more concerned how anyone Self Excluded or not is allowed to Gamble £2600 in an hour and not raise any flags as i know for some this is mere pocket change but for the little guys it can be 2 months salary.

I understand some get annoyed when they are stopped from gambling and have to verify but shouldn't that be normal?
 

toms596

Newbie member
Joined
Mar 19, 2018
Location
Uk
Gamstop isn't fool proof. Unfortunately I'm certain they will say as all the details didn't match he wouldn't have been flagged.

Gamstop T&C's state you need to keep all details updated for it to work and it's likely they will use this to deny any refund.

I've been through this myself and it's pretty much what happened to me.
 

aceking123

Paleo Meister (means really, really old)
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Location
uk
Change of email is enough to bypass gamstop, coupled with change of number means it could well be done on purpose( not suggesting it is)

But it should be done via name, address & DOB.

Then it's highly unlikely to slip through the net.
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
Change of email is enough to bypass gamstop, coupled with change of number means it could well be done on purpose( not suggesting it is)

But it should be done via name, address & DOB.

Then it's highly unlikely to slip through the net.
This should be standard.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Change of email is enough to bypass gamstop, coupled with change of number means it could well be done on purpose( not suggesting it is)

But it should be done via name, address & DOB.

Then it's highly unlikely to slip through the net.

What name though?

Thomas/Tommy/Tom
Rob/Bob/Robert/Bobby
Sue/Susan

Etc. It should of course be legal name but many don’t use it when signing up.

Mark
 

colinsunderland

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Location
uk
Change of email is enough to bypass gamstop, coupled with change of number means it could well be done on purpose( not suggesting it is)

But it should be done via name, address & DOB.

Then it's highly unlikely to slip through the net.
It should be done on name and DOB, then if a customer says he isn't on gamstop, further checks should be carried out.
Maybe people should be required to register on all casinos using a NI number, and gamstop the same. Everyone of a legal age to gamble has one. It never changes for your lifetime, and you could move, change email address, phone number, name, and still not be able to play.
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
What name though?

Thomas/Tommy/Tom
Rob/Bob/Robert/Bobby
Sue/Susan

Etc. It should of course be legal name but many don’t use it when signing up.

Mark
I see what your saying but when you sign up to something especially involving Money e.g bank or whatever you don't use your nickname. It will have to be your legal name.

National Insurance is a good idea that will eliminate all issues once and for all but how many people will want to give it.
 

Mark_BGO

Accredited Casino Representative
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Location
Gibraltar
I see what your saying but when you sign up to something especially involving Money e.g bank or whatever you don't use your nickname. It will have to be your legal name.

National Insurance is a good idea that will eliminate all issues once and for all but how many people will want to give it.

People don’t though. The age verification software usually is smart enough to know Mick from Michael but I don’t believe many others (including casinos own) have that flexibility. There should be a standardisation we can all use.
 

Subyzero

Newbie member
PABnonaccred
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Location
UK
What name though?

Thomas/Tommy/Tom
Rob/Bob/Robert/Bobby
Sue/Susan

Etc. It should of course be legal name but many don’t use it when signing up.

Mark
No offence but your message is making me trow up. First of all his DOB and the adrees automatically should flag up instantly , no matter of Sussan , Sun or w/e. The gambling commission is clear and loud and i am pretty sure the system was flag him up , but always casinos use mini tricks.
Yes also player use , but you have a body regulator wich is clear. The rest is CAN/CAN
P.S I am pretty sure your "softwares" are smart already!
 

colinsunderland

Experienced Member
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Location
uk
No offence but your message is making me trow up. First of all his DOB and the adrees automatically should flag up instantly , no matter of Sussan , Sun or w/e. The gambling commission is clear and loud and i am pretty sure the system was flag him up , but always casinos use mini tricks.
Yes also player use , but you have a body regulator wich is clear. The rest is CAN/CAN
P.S I am pretty sure your "softwares" are smart already!
Why is it the casino software that should flag it up when it's checked against the gamstop database, not BGO's?
 

Slottery

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Why is it the casino software that should flag it up when it's checked against the gamstop database, not BGO's?

That's the thing that many seem not to get. If you call Gamstop and reply from there is that player is good to go, how an earth casinos should be able to recognize these players if Gamstop says they are not excluded (with these details checked), casinos don't have access to Gamstop database to make it possible to recognize these excluded people with any fewer details than Gamstop perform check against registration (and login).
 

Reelsoffun

When it comes to gambling, timing is everything.
Joined
Feb 24, 2018
Location
UK
It should be done on name and DOB, then if a customer says he isn't on gamstop, further checks should be carried out.
Maybe people should be required to register on all casinos using a NI number, and gamstop the same. Everyone of a legal age to gamble has one. It never changes for your lifetime, and you could move, change email address, phone number, name, and still not be able to play.

I totally agree with that in one way Colin, but do we really want our NI numbers in casinos hands, I for sure don't.

It should, as people have said be on name esp surname, and DOB as a first check and flag any kind of match on those two as they are much less likely to changed or be spelled incorrectly or purposely changed eg Steve, Steven
 

colinsunderland

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Location
uk
I totally agree with that in one way Colin, but do we really want our NI numbers in casinos hands, I for sure don't.

It should, as people have said be on name esp surname, and DOB as a first check and flag any kind of match on those two as they are much less likely to changed or be spelled incorrectly or purposely changed eg Steve, Steven
What could someone do with a NI number though? I think SoW checks that a lot of people seem happy to complete give much more sensitive information than that.
 

DreamRJ

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I hope your brother gets the help he needs and finds a way past his addiction @Bonus_Hunter2022 - I really hope he kept his records up to date with GamStop because Will Hill might just find a loophole in 1 or part of the data not being accurate or correct and decide it is not the same person when clearly it is lol.

On a side note may I also ask why you signed up with such a username as Bonus Hunter? Curious? Are you a gambler yourself? Good Luck to your brother though!
 

DreamRJ

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RJVille UK
What could someone do with a NI number though? I think SoW checks that a lot of people seem happy to complete give much more sensitive information than that.

NI numbers would be a very very bad idea. I hope that no company makes that a requirement going forward including the UKGC or GamStop or any other organisation or business be that casinos.

The only time you need to use or know your NI number is when your dealing with government stuff, like taxes and benefits etc etc. So if casinos or gamstop got peoples NI numbers it would open a can of worms where maybe they could find out easily if that gambler was on benefits for example.

So yeah I strongly disagree with it. Some might think it is a good idea that will stop people on benefits from gambling because then casinos will ask for NI number and then they will check to see in their internal SoW checks against your NI number and if it comes back you are on benefits they might then either limit your account or lock your account entirely depending on what their new terms they create in relation to accepting NI numbers.

Just my 2 pennies worth anyway.
 

colinsunderland

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NI numbers would be a very very bad idea. I hope that no company makes that a requirement going forward including the UKGC or GamStop or any other organisation or business be that casinos.

The only time you need to use or know your NI number is when your dealing with government stuff, like taxes and benefits etc etc. So if casinos or gamstop got peoples NI numbers it would open a can of worms where maybe they could find out easily if that gambler was on benefits for example.

So yeah I strongly disagree with it. Some might think it is a good idea that will stop people on benefits from gambling because then casinos will ask for NI number and then they will check to see in their internal SoW checks against your NI number and if it comes back you are on benefits they might then either limit your account or lock your account entirely depending on what their new terms they create in relation to accepting NI numbers.

Just my 2 pennies worth anyway.
You need it for work too? So what you are saying is, if you got a job with say GalaBingo, you would refuse to give them your NI number as they are a gambling business?
There's no way a casino could find out what benefits you are on from a NI number, and again, when you have to go through a SoW they would find out anyway surely? On top of that, a lot of employers include the NI number on payslips, so if you have to send them in, the casino will see it anyway. All gamstop needs is a yes/no answer from HMRC as to if the NI number matches the name. Even if you are worried about a casino having access to your NI number, then they wouldn't even have access to that info as it would be sent to gamstop, who only provide a Y/N answer to the casino. If someone inputs a fake number, then the check fails, and they are prevented from playing.
 

Bonus_Hunter2022

Newbie member
Joined
Jun 14, 2021
I hope your brother gets the help he needs and finds a way past his addiction @Bonus_Hunter2022 - I really hope he kept his records up to date with GamStop because Will Hill might just find a loophole in 1 or part of the data not being accurate or correct and decide it is not the same person when clearly it is lol.

On a side note may I also ask why you signed up with such a username as Bonus Hunter? Curious? Are you a gambler yourself? Good Luck to your brother though!
All good points here. Also to answer your question @DreamRJ I do gamble myself from time to time but know my limits i have another forum post for myself with a casino that I won from but are refusing to pay out was a Nektan casino.
 

Subyzero

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Location
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Why is it the casino software that should flag it up when it's checked against the gamstop database, not BGO's?
Why? Because UK have a law which tells you if you want a license to operate under UK territory you need to have this.
Why again? because some smart people wanted to do something for other people with the symptom called "gambling addiction".
Now i was live for 14 years in UK and i really liked especially the law system. The law is very clear.
So i am pretty sure that you all know the case of that lad who is trying to get that 50k£ from over 6 months , and casino somehow they always find reasons and things which absolutely blows any logic. In his case the "system" put a flag on a 3k deposit , and then casino is comporting like The Revenue combined with MI6 and they want extremely sensitive information which in my opinion is not their right to check , but in this poor lad situation where he used SAME DOB, SAME ADDRESS the "systems" was in a break.
Let's make one thing clear. The casinos loves people with gambling addiction , because they will spend a lot of money , in some extreme conditions all of their money. So if you ask me , this "slippery" is intentional.
I personal excluded myself from a Genesis casino. I personally dislike this company and it was not a problem of gambling addiction , and i was try one day to join a different casino of them. No matter what i tried even changing my name i was not possible , because simple:DOB,ADDRESS". So in this situation somehow the system worked but hey when you have a client wich his details are in gamestop wich tells you clearly that person have a problem with gambling , well "the databases" somehow are not anymore in place.
I am also mired how some of you see this somehow against the players wich is demonstrated by science tha't they have a problem and vouch for some casino reps. which are here only for some exact reason...to try to clean their company "face".
 

colinsunderland

Experienced Member
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Location
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Why? Because UK have a law which tells you if you want a license to operate under UK territory you need to have this.
Why again? because some smart people wanted to do something for other people with the symptom called "gambling addiction".
Now i was live for 14 years in UK and i really liked especially the law system. The law is very clear.
So i am pretty sure that you all know the case of that lad who is trying to get that 50k£ from over 6 months , and casino somehow they always find reasons and things which absolutely blows any logic. In his case the "system" put a flag on a 3k deposit , and then casino is comporting like The Revenue combined with MI6 and they want extremely sensitive information which in my opinion is not their right to check , but in this poor lad situation where he used SAME DOB, SAME ADDRESS the "systems" was in a break.
Let's make one thing clear. The casinos loves people with gambling addiction , because they will spend a lot of money , in some extreme conditions all of their money. So if you ask me , this "slippery" is intentional.
I personal excluded myself from a Genesis casino. I personally dislike this company and it was not a problem of gambling addiction , and i was try one day to join a different casino of them. No matter what i tried even changing my name i was not possible , because simple:DOB,ADDRESS". So in this situation somehow the system worked but hey when you have a client wich his details are in gamestop wich tells you clearly that person have a problem with gambling , well "the databases" somehow are not anymore in place.
I am also mired how some of you see this somehow against the players wich is demonstrated by science tha't they have a problem and vouch for some casino reps. which are here only for some exact reason...to try to clean their company "face".
Which law is that? Please link to it.
The casino send the customer details to Gamstop. Gamstop respond with a yes/no answer as to if they are excluded. Again, as in your reply you haven't actually answered what I asked, why should the casino software flag up a customer as being self excluded, when the casino don't have any access to the database with the customer details in?
Your situation isn't relevant whatsoever to this, unless the customer here excluded directly with a casino under the same license.
He has also breached Gamstops terms and conditions.
 

Subyzero

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Joined
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Location
UK
Which law is that? Please link to it.
The casino send the customer details to Gamstop. Gamstop respond with a yes/no answer as to if they are excluded. Again, as in your reply you haven't actually answered what I asked, why should the casino software flag up a customer as being self excluded, when the casino don't have any access to the database with the customer details in?
Your situation isn't relevant whatsoever to this, unless the customer here excluded directly with a casino under the same license.
He has also breached Gamstops terms and conditions.
I am not sure why are you asking such nonsense things , when in reality even on the gamstop page is written clearly:
You do not have permission to view link Log in or register now.


Now let's highlight the most important part :
"Since 31 March 2020 all businesses licensed to provide online gambling services to individuals in Great Britain must be part of the GAMSTOP scheme as part of the licence granted to them by the Gambling Commission" What exactly you don#t understand from this?

Now lets go to the part you are questioning...The part where casino software in your opinion do not take the responsibility of somehow to be connected to the gamstop databases. For me is enouf even the last sentence..why because i dont F care how you do it.You need to do it , and if it is there and has been agreed by UKGC then it is possible. But let#s continue the show:

"During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application"
I am not British and maybe my English is not so well, but Colin can you explain me what do you think the last sentence means? And who told you btw that casino don't have access to the Gamstop database. If they don;t have then how it is possible that the process is automated when you register a new account with a casino ?
 
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