Gamstop and the popular online casino

[Ginogenelli]

Yes, I had self excluded roughly a year ago maybe longer.

 

[Ginogenelli]

If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.

You can add as many as you like.

 

[EkJR]

Yes, I had self excluded roughly a year ago maybe longer.

Yep sounds about right. Definitely LV group? I think they have some real problems with SE at the moment.

 

[EkJR]

If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.

As long as 4 out of the 5 checks for Gamstop match. These are

First Name
Surname
Date of Birth
POSTCODE
Email add

You can register as many emails as you need but as long as the other details are the same you should be picked up.

 

[Scott1baird]

As long as 4 out of the 5 checks for Gamstop match. These are

First Name
Surname
Date of Birth
POSTCODE
Email add

You can register as many emails as you need but as long as the other details are the same you should be picked up.

Is that it? Seems easy to bypass just change your second name by depol.

 

[Scott1baird]

Meant to add say I did use gamstop with the postcode, would that also trigger the alert for anyone else at the same postcode? As postcodes can cover up to 10 homes.

 

[EkJR]

Is that it? Seems easy to bypass just change your second name by depol.

That's it for now. However the GC will require all UK Casinos to verify players before they can even deposit. They will have to soft search credit file or get documents from the player. Should prevent a lot of these cases

 

[EkJR]

Meant to add say I did use gamstop with the postcode, would that also trigger the alert for anyone else at the same postcode? As postcodes can cover up to 10 homes.

No it's not taken individually. 3 other details would need to match Gamstop.

 

[colinsunderland]

Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.

I do too, but that obviously can't be cleared up until the SAR data is sent to the OP.
More concerning is the apparent breach of the GDPR by Gamstop, as there is absolutely no way the casino could know the details are different on the gamstop database without gamstop proving the details. To specifically state a different home address and date of birth was used means they clearly have access to that information, or are lying. A yes/no response is not proof the details were different, there could have been an error in registration or the communication process. Gamstop state

When operators use our matching service (as described

You do not have permission to view link Log in or register now.

) we will let them know if the data they provide for someone attempting to use their service matches the identity of someone registered as self-excluded on our service (by a yes/no response).

At no point does their privacy policy state they can give a casino access to any data they hold.

I think the OP should make a complaint to Gamstop too, stating what LeoVegas have said as the basis for the complaint. I think I know which way that will go but at least then he can go back to LV with proof they are lying.

 

[Borgie]

OP have you Pmed the rep here ?

 

[maxd]

@maxd can you let the OP know if he can open a PAB please, bearing in mind he has opened more than one account at the same casino?

I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.

 

[colinsunderland]

I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.

Thank you Max, on the assumption the OP is telling the truth, it is concerning that either Gamstop have supplied them customer data, or that LeoVegas have lied. Don't know if you have seen but theres another couple of threads open on Royal Panda at the moment.

 

[Ginogenelli]

OP have you Pmed the rep here ?

Yes the reps were my first port of call.

I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.

Thank you max I will launch a PAB. I'm not expecting anything back really. I am at fault as much as the casino but it will be a good thing if this casino at least tightens up on there player responsibility.

 

[Ginogenelli]

PAB submitted. Thank you all for your responses

 

[maxd]

... Don't know if you have seen but theres another couple of threads open on Royal Panda at the moment.

As you know we've been in London all week. Will catch up on this stuff in the coming days.

 

[xexe]

If you get such an itch that you have to play, then why try to open accounts at casinos where you both have self excluded from and who are using Gamstop?
To me it seems like you just tried to use a safe way of getting to play for free, or you could just have chosen any other casino. There are plenty of them out there.

This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.

 

[EkJR]

This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.

All very well saying that but it's up to the casino to be able to catch this. They have rules and requirements as part of them having a licence in the first place and a number of them are happy not to bother doing so at sign up or at the very least after 72 hours as are the UK rules. Only when someone tries to withdraw money do they suddenly find that a player was excluded and winnings are voided. In some cases deposits aren't returned either. Conversely if the player loses and no verification has been done by the casino then the player gets nothing, deposits lost and the casino won't play ball. Every one of these SE issues needs to be reported to the UKGC. It's up to the casino to know who it's players are. A bank wouldn't let you open an account without knowing who you are and you wouldn't be able to travel, get insurance, get credit without them first knowing who you are so why is a casino different? Obviously the UKGC now recognise this and will change things in May, but there will be 3 months of these same things coming up until then.

 

[Ginogenelli]

This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.

I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.

 

[xexe]

All very well saying that but it's up to the casino to be able to catch this. They have rules and requirements as part of them having a licence in the first place and a number of them are happy not to bother doing so at sign up or at the very least after 72 hours as are the UK rules.

In Sweden you literally can't create a 2nd account. Everybody has to sign in with their bank-ID which requires their specific phone/tablet and their specific finger print/bank-code. I don't know what system the UK has but going by his initial post, it seems like you could easily bypass it on any casino. If he, like the casino claims, created a 2nd account (which he admits), used the wrong date of birth, used a different email (which he admits), gave a false address etc, how are they meant to know that it's him? Right now, the casino are the only ones with the info.

Only when someone tries to withdraw money do they suddenly find that a player was excluded and winnings are voided. In some cases deposits aren't returned either. Conversely if the player loses and no verification has been done by the casino then the player gets nothing, deposits lost and the casino won't play ball.

The OP is right now PABing to try and get his money back that he lost. Conversely, if he won, he'd probably be PABing to try to get his winnings. So that goes both ways.

I probably sound harsh and I do hope the OP gets his money back, not out of fairness but because he probably needs it more than the casino. My point is just that if the OP took steps to avoid getting caught in the self exclusion program and then lost & demanded the money back, it sure does seem like he just wanted to play risk-free. IF it turns out that the casino really are lying and OP did enter most of the info correctly, then I absolutely hope they get pounded with a big fine.

 

[Ginogenelli]

I didn't put the wrong dob and address in. I put all correct details in that corresponded with my gamstop details. The casino lied and said I put in the wrong dob and address.

 

[xexe]

I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.

I hope you get your money back and that the UK can develop a system that actually prevents self excluded players.

 

[xexe]

I didn't put the wrong dob and address in. I put all correct details in that corresponded with my gamstop details. The casino lied and said I put in the wrong dob and address.

If that's true I hope the casino gets hit with a fine.

 

[Borgie]

I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.

If you have a pab going you are not allowed to comment at all and are extreme risk of getting said pab thrown out. So stop now would be my advice.

 

[EkJR]

In Sweden you literally can't create a 2nd account. Everybody has to sign in with their bank-ID which requires their specific phone/tablet and their specific finger print/bank-code. I don't know what system the UK has but going by his initial post, it seems like you could easily bypass it on any casino. If he, like the casino claims, created a 2nd account (which he admits), used the wrong date of birth, used a different email (which he admits), gave a false address etc, how are they meant to know that it's him? Right now, the casino are the only ones with the info.



The OP is right now PABing to try and get his money back that he lost. Conversely, if he won, he'd probably be PABing to try to get his winnings. So that goes both ways.

I probably sound harsh and I do hope the OP gets his money back, not out of fairness but because I he probably needs it more than the casino. My point is just that if the OP took steps to avoid getting caught in the self exclusion program and then lost & demanded the money back, it sure does seem like he just wanted to play risk-free. IF it turns out that the casino really are lying and OP did enter most of the info correctly, then I absolutely hope they get pounded with a big fine.

In the UK under their licence agreements they have a max of 72 hours from first deposit to ensure that the player is who they say they are. Some do automated checks, others request docs. This is how it should be but it's not and casinos sometimes never ask for this ID or do so when a player withdraws. The rules are changing in May where you can't deposit until your verified and checked against the Gamstop register as well.

The problem I have is circumventing a casinos system is far too easy. Change an email address and they somehow can't find the player that excluded months earlier. That's not right imo.

Gamstop was brought in but it doesn't stop anything. The players still have the addiction and need to play so they will try.

I will give you an example of failed verification systems.

A player opened an account on Bet Victor. Used an incorrect date of birth(by a day I think) but other details the same. Bet Victor did not verify date of birth, they verified age automatically and hence allowed the player to play for 3 weeks racking up losses of £13k. If the date of birth had been verified he wouldn't have been able to open the account. Who is at fault?

 

[EkJR]

If that's true I hope the casino gets hit with a fine.

If it's LV then they will be in a shitload of trouble having recent previous for it...