Gamstop and the popular online casino

[Ginogenelli]

The casino know they're in the wrong. They've responded to my request with blatant lies. They've told me I used a different d.o.b and home address than I have registered on Gamstop.

 

[EkJR]

The casino know they're in the wrong. They've responded to my request with blatant lies. They've told me I used a different d.o.b and home address than I have registered on Gamstop.

You need a SAR and also note it with Gamstop

 

[spiker1977]

So they did send you the proff of what address you did use? if its something like corner street 5 and cornerstreet 5 then the casino is full off bull shit.

 

[colinsunderland]

ok.

To be fair, I've seen at least 2 casino reps (well one rep and one member of staff) post on more than one occasion that it is 4/5.

Can you confirm that on login the casino sends the customer data to gamstop then they get a response saying yes or no customer SE'd as thats how I believed it worked? Yet in this case the casino seems to have told the customer Gamstop have different details, if all the casino get are yes/no responses, then how could a casino know what details are registered with gamstop?

 

[Ginogenelli]

So they did send you the proff of what address you did use? if its something like corner street 5 and cornerstreet 5 then the casino is full off bull shit.

I've requested this information from the casino. I've sent a SAR request as advised by EkJR

 

[Mr Wild]

How much would it cost to set a script up to check on registration
Post Code
Surname
?
Any coder could do that in about 15 minutes, so the costs you are talking about would be no more than say £10?

Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.

 

[EkJR]

Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.

Doesn't matter anymore come May. The onus has been placed on the operators and if they don't follow they are in breach of licence. It's cut and dried.

 

[colinsunderland]

Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.

I find that hard to believe. There is an average of 15 houses per postcode. I doubt there are that many postcodes with 2 houses with the same surname, who also happen to both sign up for the same casino. On the occasion it does happen, then the casino performs the manual checks it has to do on withdrawal before allowing a deposit. Problem solved.
I agree with the unique ID solution, but I am sure you would agree that would take years to implement, whereas a simple check could be implemented by a casino by tomorrow. The actual manual checks shouldn't cost the casino any extra as they have to be completed when first withdrawal is made anyway, so no extra cost, just doing it sooner than before.

 

[EkJR]

I find that hard to believe. There is an average of 15 houses per postcode. I doubt there are that many postcodes with 2 houses with the same surname, who also happen to both sign up for the same casino. On the occasion it does happen, then the casino performs the manual checks it has to do on withdrawal before allowing a deposit. Problem solved.
I agree with the unique ID solution, but I am sure you would agree that would take years to implement, whereas a simple check could be implemented by a casino by tomorrow. The actual manual checks shouldn't cost the casino any extra as they have to be completed when first withdrawal is made anyway, so no extra cost, just doing it sooner than before.

This. Jesus, it's not hard is it. Thankfully the UKGC now agree that it's not hard and will need to happen before depositing any money. Think they are sick of players contacting them about SE

 

[Tirilej]

I've requested this information from the casino. I've sent a SAR request as advised by EkJR

Am I guessing right that you won't do a PAB here anyway?

 

[EkJR]

Am I guessing right that you won't do a PAB here anyway?

How can he do a PAB though? Didn't think they got involved in Gamstop/RG issues?

 

[colinsunderland]

@maxd can you let the OP know if he can open a PAB please, bearing in mind he has opened more than one account at the same casino?

 

[colinsunderland]

Going to love to see how the casinos keep doing this sort of thing after May. If they confirm the details they have to, then no SE'd customer should slip through their net, will make quite a dent in profits for them.

 

[EkJR]

Going to love to see how the casinos keep doing this sort of thing after May. If they confirm the details they have to, then no SE'd customer should slip through their net, will make quite a dent in profits for them.

Was speaking to GC today, one of their senior agents. He said that the overwhelming body of responses from the discussion paper was around SE player issues and players having to send docs only when withdrawing funds. They seem to have changed in recent years probably due to changing social attitudes and political influence.

One thing that did come out today was that already, as a minimum, casinos should have been verifying name, address and date of birth of players, if not straight away then within 72 hours. I think a lot of operators should be concerned as they only appear to request when withdrawing. There is also no distinction or difference when it's not a UK owned casino, I.e Malta casinos. That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....

 

[colinsunderland]

Was speaking to GC today, one of their senior agents. He said that the overwhelming body of responses from the discussion paper was around SE player issues and players having to send docs only when withdrawing funds. They seem to have changed in recent years probably due to changing social attitudes and political influence.

One thing that did come out today was that already, as a minimum, casinos should have been verifying name, address and date of birth of players, if not straight away then within 72 hours. I think a lot of operators should be concerned as they only appear to request when withdrawing. There is also no distinction or difference when it's not a UK owned casino, I.e Malta casinos. That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....

My understanding is all casinos do that basic check within 72 hours, amazes me how SE players never get found out until they withdraw, sometimes months later though, but of course reading some posts, thats all the customers fault, not the casinos. The 2k one is enhanced KYC.
I mean, if a casino has verified a customers name, address and date of birth within 72 hours, how can they suddenly, weeks or months later sometimes, after deposit after deposit, suddenly then, when its time for them to pay a withdrawal, realise, oh HOLD ON.....this customer is self excluded, OMG, lets not pay them, that'll teach them. But of course, the casinos are the victims here.

 

[EkJR]

My understanding is all casinos do that basic check within 72 hours, amazes me how SE players never get found out until they withdraw, sometimes months later though, but of course reading some posts, thats all the customers fault, not the casinos. The 2k one is enhanced KYC.
I mean, if a casino has verified a customers name, address and date of birth within 72 hours, how can they suddenly, weeks or months later sometimes, after deposit after deposit, suddenly then, when its time for them to pay a withdrawal, realise, oh HOLD ON.....this customer is self excluded, OMG, lets not pay them, that'll teach them. But of course, the casinos are the victims here.

They definitely don't. As a prime example see our friends whom I am getting a SAR from. Nothing over a 2 week period in terms of verification.

 

[colinsunderland]

They definitely don't. As a prime example see our friends whom I am getting a SAR from. Nothing over a 2 week period in terms of verification.

Sorry, should have said all decent casinos

 

[Ginogenelli]

Am I guessing right that you won't do a PAB here anyway?

No you're guessing completely wrong. I'm more than happy to do a PAB if I'm invited to do so. At present I'm not eligible.
I don't want to waste anyone's time here by submitting a PAB even though I have broken the rules by making multiple accounts at the casino.

 

[Slottery]

That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....

MGA and UKGC have different policies:
"3.3.2 Application, Extent and Timing of CDD Measures Regulation 9(1) of the PMLFTR provides that CDD measures are to be applied when carrying out transactions amounting to Euro two thousand (€2,000) or more, whether carried out within the context of a business relationship or otherwise. The moment in time when CDD obligations (as well as Page 16 of 37 the obligation to carry out a customer risk assessment as per Section 2.2.1) are triggered and have to be applied by the licensee is therefore to be determined as follows:"

You do not have permission to view link Log in or register now.

 

[EkJR]

MGA and UKGC have different policies:
"3.3.2 Application, Extent and Timing of CDD Measures Regulation 9(1) of the PMLFTR provides that CDD measures are to be applied when carrying out transactions amounting to Euro two thousand (€2,000) or more, whether carried out within the context of a business relationship or otherwise. The moment in time when CDD obligations (as well as Page 16 of 37 the obligation to carry out a customer risk assessment as per Section 2.2.1) are triggered and have to be applied by the licensee is therefore to be determined as follows:"

You do not have permission to view link Log in or register now.

Yes but if operating under the UK licence then UK LCCP applies in the case of UK players.

 

[sueyh]

Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.

 

[Slottery]

Yes but if operating under the UK licence then UK LCCP applies in the case of UK players.

Sure, i just have probably used this 2k in my posts and wanted to specify that it's MGA ruling, not UKGC.

 

[Ginogenelli]

Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.

Well I can assure you I'm not lying. I honestly wouldn't embarrass myself on a public forum.

Gamstop has controlled my gambling. However I was easily able to get on this site and 8 months worth of not gambling all came out at once.

 

[EkJR]

Well I can assure you I'm not lying. I honestly wouldn't embarrass myself on a public forum.

Gamstop has controlled my gambling. However I was easily able to get on this site and 8 months worth of not gambling all came out at once.

Yep, that can happen. The casinos should be able to protect the player though and if it was only email add that differed from Gamstop then it should have been caught. Out of interest, did you also exclude from this group?

 

[Scott1baird]

If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.