Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

Gamstop and the popular online casino

Mr Wild said:
ok.
Click to expand...

To be fair, I've seen at least 2 casino reps (well one rep and one member of staff) post on more than one occasion that it is 4/5.

Can you confirm that on login the casino sends the customer data to gamstop then they get a response saying yes or no customer SE'd as thats how I believed it worked? Yet in this case the casino seems to have told the customer Gamstop have different details, if all the casino get are yes/no responses, then how could a casino know what details are registered with gamstop?
 
colinsunderland said:
How much would it cost to set a script up to check on registration
Post Code
Surname
?
Any coder could do that in about 15 minutes, so the costs you are talking about would be no more than say £10?
Click to expand...

Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.
 
Mr Wild said:
Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.
Click to expand...

Doesn't matter anymore come May. The onus has been placed on the operators and if they don't follow they are in breach of licence. It's cut and dried.
 
Mr Wild said:
Its quite many customers that have same Post Code and Surname. Best solution is for the UKGC to make each player that wish to gamble to sign up for a unique ID. That would for sure make less people gamble and more protection for self-exclued players. Also when applying for the Unqiue ID you would do KYC direct so no worries to get out winnings. When required the Unique ID can say now its time for SOW checks before you can deposit and it would cover all casinos.
Click to expand...

I find that hard to believe. There is an average of 15 houses per postcode. I doubt there are that many postcodes with 2 houses with the same surname, who also happen to both sign up for the same casino. On the occasion it does happen, then the casino performs the manual checks it has to do on withdrawal before allowing a deposit. Problem solved.
I agree with the unique ID solution, but I am sure you would agree that would take years to implement, whereas a simple check could be implemented by a casino by tomorrow. The actual manual checks shouldn't cost the casino any extra as they have to be completed when first withdrawal is made anyway, so no extra cost, just doing it sooner than before.
 
colinsunderland said:
I find that hard to believe. There is an average of 15 houses per postcode. I doubt there are that many postcodes with 2 houses with the same surname, who also happen to both sign up for the same casino. On the occasion it does happen, then the casino performs the manual checks it has to do on withdrawal before allowing a deposit. Problem solved.
I agree with the unique ID solution, but I am sure you would agree that would take years to implement, whereas a simple check could be implemented by a casino by tomorrow. The actual manual checks shouldn't cost the casino any extra as they have to be completed when first withdrawal is made anyway, so no extra cost, just doing it sooner than before.
Click to expand...

This. Jesus, it's not hard is it. Thankfully the UKGC now agree that it's not hard and will need to happen before depositing any money. Think they are sick of players contacting them about SE
 
Going to love to see how the casinos keep doing this sort of thing after May. If they confirm the details they have to, then no SE'd customer should slip through their net, will make quite a dent in profits for them.
 
colinsunderland said:
Going to love to see how the casinos keep doing this sort of thing after May. If they confirm the details they have to, then no SE'd customer should slip through their net, will make quite a dent in profits for them.
Click to expand...

Was speaking to GC today, one of their senior agents. He said that the overwhelming body of responses from the discussion paper was around SE player issues and players having to send docs only when withdrawing funds. They seem to have changed in recent years probably due to changing social attitudes and political influence.

One thing that did come out today was that already, as a minimum, casinos should have been verifying name, address and date of birth of players, if not straight away then within 72 hours. I think a lot of operators should be concerned as they only appear to request when withdrawing. There is also no distinction or difference when it's not a UK owned casino, I.e Malta casinos. That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....
 
EkJR said:
Was speaking to GC today, one of their senior agents. He said that the overwhelming body of responses from the discussion paper was around SE player issues and players having to send docs only when withdrawing funds. They seem to have changed in recent years probably due to changing social attitudes and political influence.

One thing that did come out today was that already, as a minimum, casinos should have been verifying name, address and date of birth of players, if not straight away then within 72 hours. I think a lot of operators should be concerned as they only appear to request when withdrawing. There is also no distinction or difference when it's not a UK owned casino, I.e Malta casinos. That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....
Click to expand...

My understanding is all casinos do that basic check within 72 hours, amazes me how SE players never get found out until they withdraw, sometimes months later though, but of course reading some posts, thats all the customers fault, not the casinos. The 2k one is enhanced KYC.
I mean, if a casino has verified a customers name, address and date of birth within 72 hours, how can they suddenly, weeks or months later sometimes, after deposit after deposit, suddenly then, when its time for them to pay a withdrawal, realise, oh HOLD ON.....this customer is self excluded, OMG, lets not pay them, that'll teach them. But of course, the casinos are the victims here.
 
colinsunderland said:
My understanding is all casinos do that basic check within 72 hours, amazes me how SE players never get found out until they withdraw, sometimes months later though, but of course reading some posts, thats all the customers fault, not the casinos. The 2k one is enhanced KYC.
I mean, if a casino has verified a customers name, address and date of birth within 72 hours, how can they suddenly, weeks or months later sometimes, after deposit after deposit, suddenly then, when its time for them to pay a withdrawal, realise, oh HOLD ON.....this customer is self excluded, OMG, lets not pay them, that'll teach them. But of course, the casinos are the victims here.
Click to expand...

They definitely don't. As a prime example see our friends whom I am getting a SAR from. Nothing over a 2 week period in terms of verification.
 
EkJR said:
That surprised me as some on here had suggested they only have to do it when deposits reached 2k.....
Click to expand...

MGA and UKGC have different policies:
"3.3.2 Application, Extent and Timing of CDD Measures Regulation 9(1) of the PMLFTR provides that CDD measures are to be applied when carrying out transactions amounting to Euro two thousand (€2,000) or more, whether carried out within the context of a business relationship or otherwise. The moment in time when CDD obligations (as well as Page 16 of 37 the obligation to carry out a customer risk assessment as per Section 2.2.1) are triggered and have to be applied by the licensee is therefore to be determined as follows:"

You do not have permission to view link Log in or register now.
 
Slottery said:
MGA and UKGC have different policies:
"3.3.2 Application, Extent and Timing of CDD Measures Regulation 9(1) of the PMLFTR provides that CDD measures are to be applied when carrying out transactions amounting to Euro two thousand (€2,000) or more, whether carried out within the context of a business relationship or otherwise. The moment in time when CDD obligations (as well as Page 16 of 37 the obligation to carry out a customer risk assessment as per Section 2.2.1) are triggered and have to be applied by the licensee is therefore to be determined as follows:"

You do not have permission to view link Log in or register now.
Click to expand...

Yes but if operating under the UK licence then UK LCCP applies in the case of UK players.
 
Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.
 
sueyh said:
Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.
Click to expand...

Well I can assure you I'm not lying. I honestly wouldn't embarrass myself on a public forum.

Gamstop has controlled my gambling. However I was easily able to get on this site and 8 months worth of not gambling all came out at once.
 
Ginogenelli said:
Well I can assure you I'm not lying. I honestly wouldn't embarrass myself on a public forum.

Gamstop has controlled my gambling. However I was easily able to get on this site and 8 months worth of not gambling all came out at once.
Click to expand...

Yep, that can happen. The casinos should be able to protect the player though and if it was only email add that differed from Gamstop then it should have been caught. Out of interest, did you also exclude from this group?
 
If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.
 
Scott1baird said:
If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.
Click to expand...

You can add as many as you like.
 
Scott1baird said:
If your using GameStop or similar do you need to add all your emails? Or just one? Could be a problem for me if I ever decide enough is enough, I use about 12 emails ATM all for differing casinos incase the one casino gets hacked for data stuff then they only get one email from me for one casino and not all of them.
Click to expand...

As long as 4 out of the 5 checks for Gamstop match. These are

First Name
Surname
Date of Birth
POSTCODE
Email add

You can register as many emails as you need but as long as the other details are the same you should be picked up.
 
EkJR said:
As long as 4 out of the 5 checks for Gamstop match. These are

First Name
Surname
Date of Birth
POSTCODE
Email add

You can register as many emails as you need but as long as the other details are the same you should be picked up.
Click to expand...
Is that it? Seems easy to bypass just change your second name by depol.
 
sueyh said:
Am I only person who has concern about the accusation the OP made regarding to the casino? He said the casino had told him "You used the different birthday and different address."
This is either the OP is lying or the casino is lying and if it is the casino that is lying they shouldn't be accredited here.
Refusing the return of deposit is one thing, but lying to the customer on purpose should not be allowed no matter what.

By the way OP, you are trying to say you are controlling your gambling, but making 14 deposits at one night doesn't sound like you are controlling well.
If you are not lying, I believe you should get the deposit back, but same time I believe you should talk about your gambling to someone like GA maybe.
Anyway good luck with your deposit back.
Click to expand...

I do too, but that obviously can't be cleared up until the SAR data is sent to the OP.
More concerning is the apparent breach of the GDPR by Gamstop, as there is absolutely no way the casino could know the details are different on the gamstop database without gamstop proving the details. To specifically state a different home address and date of birth was used means they clearly have access to that information, or are lying. A yes/no response is not proof the details were different, there could have been an error in registration or the communication process. Gamstop state

When operators use our matching service (as described
You do not have permission to view link Log in or register now.
) we will let them know if the data they provide for someone attempting to use their service matches the identity of someone registered as self-excluded on our service (by a yes/no response).

At no point does their privacy policy state they can give a casino access to any data they hold.

I think the OP should make a complaint to Gamstop too, stating what LeoVegas have said as the basis for the complaint. I think I know which way that will go but at least then he can go back to LV with proof they are lying.
 
colinsunderland said:
@maxd can you let the OP know if he can open a PAB please, bearing in mind he has opened more than one account at the same casino?
Click to expand...

I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.
 
maxd said:
I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.
Click to expand...

Thank you Max, on the assumption the OP is telling the truth, it is concerning that either Gamstop have supplied them customer data, or that LeoVegas have lied. Don't know if you have seen but theres another couple of threads open on Royal Panda at the moment.
 
Borgie said:
OP have you Pmed the rep here ?
Click to expand...
Yes the reps were my first port of call.

maxd said:
I'd be happy to look into it. TBH though the end result could be fairly underwhelming for the OP: I've done this with them before and the just cite the "player responsibilities" Terms.

HOWEVER I personally think having these cases investigated and publicised is a good thing. So the OP will be (at least) doing the community a service by taking the effort to do the PAB.
Click to expand...

Thank you max I will launch a PAB. I'm not expecting anything back really. I am at fault as much as the casino but it will be a good thing if this casino at least tightens up on there player responsibility.
 
colinsunderland said:
... Don't know if you have seen but theres another couple of threads open on Royal Panda at the moment.
Click to expand...

As you know we've been in London all week. Will catch up on this stuff in the coming days.
 
Tirilej said:
If you get such an itch that you have to play, then why try to open accounts at casinos where you both have self excluded from and who are using Gamstop?
To me it seems like you just tried to use a safe way of getting to play for free, or you could just have chosen any other casino. There are plenty of them out there.
Click to expand...

This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.
 
xexe said:
This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.
Click to expand...

All very well saying that but it's up to the casino to be able to catch this. They have rules and requirements as part of them having a licence in the first place and a number of them are happy not to bother doing so at sign up or at the very least after 72 hours as are the UK rules. Only when someone tries to withdraw money do they suddenly find that a player was excluded and winnings are voided. In some cases deposits aren't returned either. Conversely if the player loses and no verification has been done by the casino then the player gets nothing, deposits lost and the casino won't play ball. Every one of these SE issues needs to be reported to the UKGC. It's up to the casino to know who it's players are. A bank wouldn't let you open an account without knowing who you are and you wouldn't be able to travel, get insurance, get credit without them first knowing who you are so why is a casino different? Obviously the UKGC now recognise this and will change things in May, but there will be 3 months of these same things coming up until then.
 
xexe said:
This is how I feel too. So many people say this. I can 100% empathize if their goal is to put the Casino to justice, but not when the first thing they do is ask to have the money they lost back. And I feel like if he won a bunch of money and the casino just returned his deposit, he wouldn't have been happy either. He just wants to play risk-free.

There are worse casinos out there like 888 (rogue pit), who will accept sign-up but as soon as you make a deposit, they seize the funds and close your account if you blocked yourself from any sister casino years ago. Didn't happen to me but someone else who deposited ~€700 and he copy pasted the customer support convo, absolutely disgusting predators. He's in the process of contacting MGA. To be clear, he didn't even lose the money; they just took it after he made the deposit and referred to their T&C.
Click to expand...

I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.
 
EkJR said:
All very well saying that but it's up to the casino to be able to catch this. They have rules and requirements as part of them having a licence in the first place and a number of them are happy not to bother doing so at sign up or at the very least after 72 hours as are the UK rules.
Click to expand...

In Sweden you literally can't create a 2nd account. Everybody has to sign in with their bank-ID which requires their specific phone/tablet and their specific finger print/bank-code. I don't know what system the UK has but going by his initial post, it seems like you could easily bypass it on any casino. If he, like the casino claims, created a 2nd account (which he admits), used the wrong date of birth, used a different email (which he admits), gave a false address etc, how are they meant to know that it's him? Right now, the casino are the only ones with the info.

Only when someone tries to withdraw money do they suddenly find that a player was excluded and winnings are voided. In some cases deposits aren't returned either. Conversely if the player loses and no verification has been done by the casino then the player gets nothing, deposits lost and the casino won't play ball.
Click to expand...

The OP is right now PABing to try and get his money back that he lost. Conversely, if he won, he'd probably be PABing to try to get his winnings. So that goes both ways.

I probably sound harsh and I do hope the OP gets his money back, not out of fairness but because he probably needs it more than the casino. My point is just that if the OP took steps to avoid getting caught in the self exclusion program and then lost & demanded the money back, it sure does seem like he just wanted to play risk-free. IF it turns out that the casino really are lying and OP did enter most of the info correctly, then I absolutely hope they get pounded with a big fine.
 
Last edited:
Ginogenelli said:
I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.
Click to expand...

I hope you get your money back and that the UK can develop a system that actually prevents self excluded players.
 
Ginogenelli said:
I wasn't intending on getting a freeplay. Had I have been then I would have deposited a large sum and staked big.
I made 14 deposits of small amounts and never went over a pound stake, with the majority of play being on 20p stake.
It was only on reflection after a sleep and the feelings of guilt turned to anger at being let in so easily and able to deposit unverified and on a Gamstop ban that I decided to find out how I was so easily allowed to bypass my Gamstop ban.

I've put in a pab anyway so probably can't discuss this anymore.
The casino have let me in and lied to me when I asked them why.
Click to expand...

If you have a pab going you are not allowed to comment at all and are extreme risk of getting said pab thrown out. So stop now would be my advice.
 
xexe said:
In Sweden you literally can't create a 2nd account. Everybody has to sign in with their bank-ID which requires their specific phone/tablet and their specific finger print/bank-code. I don't know what system the UK has but going by his initial post, it seems like you could easily bypass it on any casino. If he, like the casino claims, created a 2nd account (which he admits), used the wrong date of birth, used a different email (which he admits), gave a false address etc, how are they meant to know that it's him? Right now, the casino are the only ones with the info.



The OP is right now PABing to try and get his money back that he lost. Conversely, if he won, he'd probably be PABing to try to get his winnings. So that goes both ways.

I probably sound harsh and I do hope the OP gets his money back, not out of fairness but because I he probably needs it more than the casino. My point is just that if the OP took steps to avoid getting caught in the self exclusion program and then lost & demanded the money back, it sure does seem like he just wanted to play risk-free. IF it turns out that the casino really are lying and OP did enter most of the info correctly, then I absolutely hope they get pounded with a big fine.
Click to expand...

In the UK under their licence agreements they have a max of 72 hours from first deposit to ensure that the player is who they say they are. Some do automated checks, others request docs. This is how it should be but it's not and casinos sometimes never ask for this ID or do so when a player withdraws. The rules are changing in May where you can't deposit until your verified and checked against the Gamstop register as well.

The problem I have is circumventing a casinos system is far too easy. Change an email address and they somehow can't find the player that excluded months earlier. That's not right imo.

Gamstop was brought in but it doesn't stop anything. The players still have the addiction and need to play so they will try.

I will give you an example of failed verification systems.

A player opened an account on Bet Victor. Used an incorrect date of birth(by a day I think) but other details the same. Bet Victor did not verify date of birth, they verified age automatically and hence allowed the player to play for 3 weeks racking up losses of £13k. If the date of birth had been verified he wouldn't have been able to open the account. Who is at fault?
 

Similar threads

P
Problem gambler, on Gamstop, but allowed to deposit at Bet365
2
Replies
62
Views
3K
spindoctor99
S
B
Registered on GAMSTOP by unknown person using my details!
Replies
4
Views
701
Mark_Lottomart
Mark_Lottomart
S
Wettson.com, green champions leader s.r.l and Anjoun gaminh
Replies
0
Views
176
swederm
S
B
Gamesys - Failed Self Exclusion
Replies
25
Views
2K
essuk
E
L
Gamstop/SE Limitations
Replies
8
Views
2K
Robert Anderson
Robert Anderson

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top