GENERAL WARNING Full Tilt Poker - unresponsive to player submitted issues

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
We've had a difficult history with Full Tilt Poker (fulltiltpoker.net) over the last 18 months or so. They've never responded quickly nor it seemed willingly to player issues we submitted to them. First we'd get the auto-responder replies for a while. Then the "we don't have your email on file" thing for a while. Often I'd have to threaten to escalate the issue at which point the Operations Manager would finally get involved and we'd see the issue given some attention. Recently that situation has deteriorated considerably.

As of this week the official and final response from Full Tilt is this:
I'm afraid our policies prohibits us from discussing other accounts than your own. Your client needs to contact us from the registered email address of his account.

In other words they are no longer willing to talk to us about player-submitted Pitch-A-Bitch issues. We see this as a serious problem because it means that players have no recourse if they are unable to get the assistance they need from Full Tilt's Customer Service.

Warning: Full Tilt will not discuss player issues with anyone but the player themselves. If you have a problem that they can't or won't resolve for you then that's your tough luck, there are no alternatives and we can't help you. Players are advised to think twice before entering into a relationship with Full Tilt Poker, or any other casino, that holds this "we don't talk" policy.
 
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maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Effective immediately we are withdrawing our Warning against Full Tilt Poker:
We've finally had a positive development at Casinomeister concerning the recent rogue listing of Fulltiltpoker. Their management has contacted us and has assured us that they will be more responsive in the future concerning player issues. This is good news for everyone involved - players, affiliates, and the community as a whole. Thanks Fulltilt for stepping forward.

For our updated page on Full Tilt see here: https://www.casinomeister.com/rogue-casinos/
 
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