Frank Casino is delaying the vertification process and wont pay out my winnings

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xxxhujer

Newbie member
Joined
Sep 12, 2018
Location
Slovakia
I registred on Frank casino just like 2 weeks ago, i made a few small deposits from Paysafecard, during that period i sent some documents which are usually requied by all other casinos to get vertifed (screen from bank acc., photo of ID, bill) but these was pending for days and did not get any email or info what else should i upload.. i kept playing there, made another deposit and win 150 EUR that i wanted to cashout..when i tried to cashout to bank account,there wasnt possibility to do that so i contacted support. They told me i have to make neteller account and make a deposit with neteller to be able to withdraw there. I asked if i sent already all documents needen and then told me i have to make screenshot from neteller account to have all documents ready for full vertification and ability to withdraw my winnings. I did that and casino kept me waiting 24 hours for reply, then they wrote me i have to upload paper from bank which consists of "your address,
full name,your bank account number,seal of the bank and signature of the employee.". I went instantly to my bank and showed them this email and they looked like that has no clue what should they do. They print me statement from bank account, i sent them additionaly also pdf from another bank account i got + official papers from bank which i got after i created my bank account years ago.
I have no clue why they are asking for bank info while im making withdraw to neteller but fine,i thought everything will goes fine then, but after another 24 hours i received another email, where they asking me for inreasonable questions like "What are your annual earnings?" , "Do you own your residential property?" ,etc. I have been never asked questions like this but its already 5 days after i sent them documents, when i contact customer support they always tells me wait 24 hours, after that 24 hours im always asked for some other no-sense docs.
I have send them already: photo of id, photo of driving license, bank bill, 3 documents from bank, screenshots from neteller and casino is still delaying the vertification process and obviously doesnt want to pay out my winnings.
Be aware and dont play at this fishy scammy casino!
 

xxxhujer

Newbie member
Joined
Sep 12, 2018
Location
Slovakia
Update:
they ask me for photo of credit card + selfie added to my profile..
even if i didnt use credit card to any deposit there and all my 3 deposits was made by paysafecard..
Is that normal procedure?! I have been playing on 20+ casinos in last 7 years and never had such experience!
I just except that after ill upload these docs they will ask after another 24 hours part of my DNA
 

Lobo

Repeated violations of rule 1.18 - being a PITA
PABnoaccred2
Joined
Apr 21, 2018
Location
Scandinavia
Curaçao eGaming License :/

How much did you deposit in total, and how much are you trying to withdraw?

Hope it'll get solved! :)
 

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