Be Aware Fone Casino locking players out, not responding to complaints

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
A few months ago a player brought an issue to us where they'd won on some no-deposit free spins, completed all the required procedures, tried to withdraw the allowed Max WD. Their account was locked and they were told "multiple accounts, Terms violations". When the player pressed the issue the casino said it was an account at a "related casino" that had disqualified the win and refused to discuss the matter further. The player was never told what casino the other account was supposedly at.

When we tried to contact the casino on the player's behalf they simply ignored us, no response whatsoever.

Be Aware: Fone Casino (fonecasino.com) is confiscating player winnings without satisfactory explanation and ignoring player complaints. If you have an issue with Fone Casino the chances are that we won't be able to assist you.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
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has rightly pointed out that it would be a good idea to list the properties related to Fone Casino. Those are:

  • Genesys Group: Lucky Creek Casino (luckycreek.com), Grand Eagle Casino (grandeaglecasino.com), Mandarin Palace (mandarinpalace.com), Treasure Mile Casino (treasuremile.com), WizBet Casino (wizbet.com).
    .
  • Grand Prive Group: Casino Grand Bay (betcasinograndbay.com), Bella Vegas (betbellavegas.com), Jupiter Club (betjupiterclub.com), Lake Palace (betlakepalace.com), Roadhouse Reels (betroadhousereels.com).
    .
  • Lotus Players Club: Lotus Asia Casino (lotusasiacasino.com), Black Lotus Casino (blacklotuscasino.com).
    .
  • Ardway Ltd (casino management): Jackpot Wheel Casino (jackpotwheel.com), JumbaBet Casino(jumbabet.com).

Obviously this is a wide and interconnected group, Be Aware that there may well be other casinos included but not listed above.
 
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