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False Advertising ('You have free spins waiting'

Discussion in 'Online Casinos' started by citizenx, Feb 6, 2017.

    Feb 6, 2017
  1. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    A casino, not currently accredited but I believe closely associated to some which are, which shall have to remain nameless for now has repeatedly sent me emails stating:

    "You have free spins waiting".

    This suggests to me that FS are currently available and pending on my account. This is an inducement to open their mail to find out on which game these are available.

    On doing so, on each recent occasion I'm told that to qualify i must make a deposit.

    My opinion is that this is an underhand, sleazy tactic and utterly unacceptable.

    I have put the casino in question on notice that unless they stop doing so, I will have no alternative but to report them to the UKGC.

    I'm sure some of you have also received these emails, are you in agreement, what are your views on this practice?
     
  2. Feb 6, 2017
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    That's Dunder you're talking about and you're not alone. We hate it the rest of us also.
    I've responded to those emails three times. Last time I simply unsubscribed from all of their emails and sms, and let them know I won't be playing more until they stop.
    They defend themselves with that they are telling the truth inside the email:rolleyes:
     
  4. Feb 6, 2017
  5. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Hi,

    i know which emails you mean recieve them often from some Microgaming Casinos (CrazyVegay , Riverbelle) .The headline offers you freespins up on log in and in the Terms you can find that a Deposit is requiered to get them. I feel the same Way like you...
     
  6. Feb 6, 2017
  7. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    Dunder perhaps? I have been thinking the exact same. It's totally unethical and something i'd expect from a rogue casino

     
  8. Feb 6, 2017
  9. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    You may say that but I could not possibly comment. :)

    What I can say is I put this to the casino concerned who stated:

    "I'm sorry to hear that you think it's misleading. It's not our intention to mislead any of our players and therefore we write in the email that you will get the free spins on your next deposit.

    If you do not wish to receive our newsletters there is the possibility to unsubscribe. Kindly confirm if you wish to do so and we will assist you further.

    Please let us know if you should have further questions."


    This strikes me as a "fuck you" response.

    I'm sure the UKGC will not take kindly to this sharp practice and lack of consideration when highlighted.
     
  10. Feb 6, 2017
  11. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    LOOOOL fully agree everyone here just email back every time to their casino support and say why are you stating i have free spins when it requires deposit??? If we all email back everytime maybe one day they will get a clue :D

    PS i just posted this nice email offer in free spins thread. I have of course attached terms conditions in bottom. Dunder are getting worse and worse with their crap reason I think i might just get account closed as plenty better ones out there anyways. As long i got Videoslots and Casumo then i am happy.

    At least SkyVegas are following proper rules as they sent email today with this title header > Earn 10 free spins here...

    At least then you know that its not free and you need to do something. Dunder is just clear spam to make you login to account and lure players to deposit. My opinon > Disgusting!
     
  12. Feb 6, 2017
  13. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    Any casino using that tactic and defence wants to be very sure of their position. I'm pretty incensed by this one and will take it further. With releish given the attitude I've had so far.

    It's hardly the behaviour of a reputable organisation in my opinion.
     
  14. Feb 6, 2017
  15. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    No it's not ok. Uk is tougher with those rules and I doubt anyone from Sweden would bother doing anything else but closing the account, so please take it further. They deserve it just because of their attitude if nothing else ;)
     
  16. Feb 6, 2017
  17. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    I will and will update this thread.

    Current status is that i replied saying their response was a joke and that it should be escalated to management and that I would take it to the UKGC is not resolved satisfactorily. I have since been advised it has been escalated. I trust they will choose their words very carefully in response.
     
  18. Feb 6, 2017
  19. goatwack

    goatwack Denny, two is great, but three is a crowd CAG

    Occupation:
    Stuntman
    Location:
    Londonia
    Oopsie, another Dunder Blunder :oops:

    Too many are doing this new form of advertising, basically prompting you to read the email.

    I don't see what their reasoning is behind it, it's enough to make me not want to play there for raising my hopes and wasting my time.

    Re-wording the email after being caught out does nothing for me either, they knew full well what they were doing! There are no free spins "waiting in" my account you douchebags, now f*ck off :mad:

    Actually it's not so bad it's helped me streamline the casinos I play at, so good riddance :eek2:
     
  20. Feb 6, 2017
  21. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    It's just shortsighted casino marketing people.
    Who think the're being clever, when in reality they're just pissing off their customers, and jeopardising future deposits

    Are they really that desperate for deposits ??



    TO THOSE CASINO MARKETING PEOPLE

    Start thinking long-term, and you won't have to worry so much about customer retention, and the cost of attracting new customers to replace the one's you've pissed off and lost !!!!
     
  22. Feb 6, 2017
  23. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    @goatwhack @brianmon

    Agree entirely. This casino won't be getting another penny off me without some serious backtracking on their response and a committment to act with more integrity in future. I assume they fight back as many customers get over the "cheeky bastards" part and go on to deposit.

    The rest of us can get stuffed, in that scenario. Short sighted and does irreparable reputational damage.

    Imagine any casino which does this trying to get accredited in here?
     
  24. Feb 6, 2017
  25. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    DUNDER Really pissing me off,I have mentioned this numerous times about this email.Would you believe it today I actually thought there was free spins and they sorted it so read 3 times, it was to good to be true where it said crystals of power I didn't read the bit after as thought that was part of the name,

    There not getting me on the site by them tactics, Yes ok I might read the email but thats as far as it will go



    False Advertising ('You have free spins waiting': dunnnnn.PNG,Feb 6, 2017
     
  26. Feb 6, 2017
  27. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    How it should be done....

    False Advertising ('You have free spins waiting': bandicam 2017-02-06 21-48-42-375.jpg,Feb 6, 2017

    Received today from G'day casino.
    I can see exactly what's on offer. without opening the email.

    Extra spins = A deposit is required

    I may not be interested, but I don't feel any resentment towards them, since they haven't tried to mislead me or waste my time.
     
  28. Feb 6, 2017
  29. illu88

    illu88 Experienced Member webby MM webmeister

    Location:
    Aachen / Germany
    Thats the way it normally should be, you should see clearly whats offered and not misleading from loyal customers...
     
  30. Feb 7, 2017
  31. stokes

    stokes Experienced Greenhorn

    Occupation:
    Engineer
    Location:
    Springfield
    Have you seen their weekend offer?

    Deposit today and get 50% Spin match up to a maximum of 100 spins per day on Jimi Hendrix™ Slot this weekend.

    For example, if you deposit $50 you will get 25 bonus spins on top. If you wish the full bonus on offer, all you have to do is to simply deposit $200, which will give you 100 Bonus spins on top. Deposit and play every day this weekend and get up to 300 spins.


    I thought I would get 50% of my deposit worth of spins. How wrong I was. They would have credited for a 50 USD deposit 25 spins each worth 0.2 USD, so 10% match instead of 50%.
     
  32. Feb 7, 2017
  33. Harry_BKK

    Harry_BKK Senior Member CAG mm1

    Occupation:
    job is OK
    Location:
    Balcony
    Posted this pic of the two gaming enthusiasts that started Dunder in a different thread some time ago and I still think it fits well :rolleyes: :D

    False Advertising ('You have free spins waiting': Capture 842.jpg,Feb 7, 2017
     
  34. Feb 7, 2017
  35. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Netbet are worse than any of these, they always send out emails for free stuff, and theres absolutely no mention of a deposit in any of the emails, only when you go to the site and try to claim does it say you have to deposit, heres todays all text from email is below


    Not a single mention of any deposit, click claim my prize and you get a page stating

    You must register/login in order to see the link.

     
  36. Feb 9, 2017
  37. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Got an even worse one this morning from Karamba

    This is the email in my inbox

    False Advertising ('You have free spins waiting': karamba.jpg,Feb 9, 2017

    What you see when you open the email

    False Advertising ('You have free spins waiting': karamba01.jpg,Feb 9, 2017

    And the same email with the HIDDEN text highlighted!

    False Advertising ('You have free spins waiting': karamba02.jpg,Feb 9, 2017

    How can that even be legal, not only do you get nothing for logging in, they put that part in the email in white text on a white background, if thats not meant to deceive people then I have no idea what its there for.
     
  38. Feb 11, 2017
  39. citizenx

    citizenx Meister Member MM

    Occupation:
    Stuff
    Location:
    UK
    So i finally got a response, via CS saying exactly the same as they've said before.

    To paraphrase: "We're not conning anyone because the body of the email tells the truth".

    Well, i'm going to tell you what i think: FUCK YOU!

    A). They wouldn't tell me which manager or 'department' had produced this response.
    B). They don't listen. Think they know better than their paying customers.
    C). I told them this would damage their reputation, make them seem like they don't listen and don't care if it is an unacceptable practice.

    So, i hate this company. I think they are the scum of the earth and am going to take this forward with the UKGC.

    I hope they go bust.

    Never strongly urged people NOT to play at a casino before but any that behave like this then ignore customer feedback deserve to go bust.

    Woe betide these bastards if they ever try and get accredited, i'll fill their thread with complaints about their attitude.
     

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